Five stars isn't enough for Cindy and Jose at Downey Hyundai! We originally came from Riverside Hyundai after a negative experience with a salesperson left us feeling uneasy. By the time we made the drive to Downey, we were completely overstimulated and exhausted. The dealership itself has an amazing energy--great music and a fun vibe--but we were overwhelmed. Enter Cindy. She literally felt like an angel stepping out from the back. Her presence instantly brought a sense of calm. She was remarkably patient, actually listened to what we needed, never rushed us, and seamlessly pivoted with us every step of the way--all while keeping a warm, reassuring smile. Jose and the rest of the staff were just as incredible, taking total care of us by making sure our phones were charged and keeping us supplied with water and snacks. We felt so valued and completely at ease. It's no mystery why Downey Hyundai has such high ratings. If you want a stress-free, compassionate car-buying experience, ask for Cindy and Jose! read more

Personally, I had a good experience here at this Hyundai dealership. I came here for a full synthetic oil and filter change using a promo I found online. $59.95 out the door plus taxes and a 3% credit card transaction fee, which is better than all the other competitors. Initially, other dealerships quoted me $139.99, which is insane, right!? I would definitely come back here for maintenance whenever they have a really good promotional deal. Their website also says they will match other dealership promotions, so that's a big plus. While waiting, they have a decent waiting area stocked with coffee, a few chips, and, to my surprise, donuts. I came in at 6:30 AM and had my car done and picked up by 7:50. Fast and efficient service without any crazy sales pressure. read more

Downey Hyundai - Donuts - Car Dealers Near Me - Downey, California

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I had a really disappointing experience at this Hyundai dealership. I came in for a simple oil change, and from the moment I arrived, the customer service was poor. Instead of simply focusing on the service I came in for, I was repeatedly pressured with upselling, and they even called me afterward trying to get me to change/trade in my car. It felt more like they were focused on making another sale than actually taking care of their customer. Picking up my car was just as frustrating. There was nobody available to help me, and I had to repeatedly ask if someone could please get my car for me. On top of that, an employee gave my partner an attitude because she was waiting for me in her car and told her to move, even though there was nobody at the front and she was simply waiting for me to finish. The entire experience was unnecessarily frustrating and unprofessional. Basic customer service should not be this difficult, especially when you're paying for a service. I definitely do not recommend this Hyundai dealership. I won't be returning. read more

Unfortunately, my experience has continued to get worse. Since trading in my vehicle to Downey Hyundai, I have continued receiving traffic, parking, and toll violation notices for the vehicle I traded in. To date, I have received six (6) citations, with the most recent arriving just two days ago--nearly two months after my trade-in. This indicates that my trade-in was not properly processed or the ownership was not transferred in a timely manner. As a result, I have spent countless hours disputing violations and worrying about my driving record and financial liability for a vehicle I no longer own. I have reached out to the dealership through the contact form on their website and am currently seeking a resolution. I sincerely hope Downey Hyundai takes responsibility and corrects this issue promptly. No customer should have to deal with ongoing citations after trading in a vehicle. read more

Downey Hyundai - Car Dealers Near Me - Downey, California

This has honestly been one of the worst experiences we've ever had dealing with a car dealership. My friend paid $2,500 for a car from you and only drove it for about 3 days before it started dying and having problems. Since then, we have spent additional money on tow trucks, jumper cables, a compressor, and other things just trying to keep the car running. We do not live in Downey. We live over 100 miles away, so telling us to simply bring the car back is not as easy as it sounds. We both work warehouse jobs and have already had to take off work multiple times dealing with this situation. We cannot keep missing work because we could lose our jobs. There is still another $1,000 owed on the vehicle. If we have to pay out of pocket to replace the battery or repair problems that showed up only days after buying the car, whatever we spend should be deducted from that remaining $1,000. What makes the situation even worse is that before we were given the keys, we were encouraged to leave a good review, take pictures with the bow on the car, and make it seem like everything was great. Three days later, we are stuck dealing with a car that constantly dies. My friend literally has to leave the car running from around 11:00 AM until 9:45 PM because he is afraid that if he turns it off, it will not start again and he will have to find someone to give him another jump. We are not asking for anything unreasonable. We just want this situation handled fairly. We have already spent enough money dealing with a vehicle that should not have been having these kinds of problems after only 3 days. ZERO STAR!!!! Mickey Trash!!!!! Don't deal with him read more

Absolutely appalling and dishonest customer service. I contacted this dealership a week ago about a vehicle they advertised online, and they repeatedly confirmed that it was available. They then contacted me multiple times every single day about this car. On the morning of my scheduled appointment, I contacted them again specifically to confirm that the vehicle was there. After receiving confirmation, I drove more than two hours to the dealership--only to be told when I arrived that the car did not exist and was never there. Their response was that maybe they could find one somewhere else. This is completely unacceptable. They knowingly wasted more than four hours of my time and apparently used a nonexistent vehicle to get me through the door. This dealership is dishonest, disrespectful, and shockingly unprofessional. I would strongly advise potential customers to stay far away read more

This place does not stop texting you spam despite opting out with STOP and sending them direct texts telling them to stop. They continue to text you spam. Find a better Hyundai dealer that has class and respect for its customers. read more

Just wanted to share if you use a credit card be prepared for an additional 3% fee on top of taxes for using credit Experienced this when picking up my vehicle from service, @downeyhuyndai @corporatehuyndai read more

What is the point of being open on a Sunday if you are going to make your customers wait this long? ​I came in for service today and had to wait over 45 minutes just to be checked in. The entire service department was running with only one single maintenance advisor on duty. It is completely unacceptable to have a line of customers backed up while one person tries to handle everything. If you don't have the staff to properly run a service department on the weekend, don't open the doors. My time was completely wasted today. read more

The worst.... Don't think there could be a place like this. It's probably all those low techs and sad excuse for a sales team. - called regarding a car I wanted to buy. I show up to my appointment. They tell me car is in transit. - the service center just as bad. Over the phone they quote me one price and then try to charge another. This place is not worth the visit and if you don't speak English. Good luck, bring a strong translator. Eviten este diler, su servicio al cliente es pésimo. Puro mentirosos y ladrones. read more

Had my car in service about a month for which I have back unfortunate the service rep. Lost my key fob and about was never told text email, so I went to Downey and was told they is another one order and should going in from Boston by Friday, so I was speaking with Jose service manager, as of today no call backs I called everyday. They may be the Number dealer in the U.S, but the acting like a mom-and-pop dealer ship I called corporate they could not me It's dealer them. I will I could gave them a minis zero. Next time when get warning lights I am taking it Torrance. read more

The best team. The best prices The best brand The best dealership If you're ever in the market for a new or preowned vehicle, you must come down to Downey Hyundai. The vibe is amazing. The prices are amazing. The staff is amazing. The management team is awesome. read more

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Andrea Rodriguez from Downey Hyundai. 7550 Firestone Blvd Downey, CA 90241 I am writing to provide formal feedback regarding my experience today, as it was extremely disappointing and unacceptable. Since yesterday, we exchanged countless text messages regarding a specific vehicle. In addition, I made a confirmation call at 8:12 AM this morning to verify whether the vehicle was available and ready before visiting the dealership. Based on these communications, we were instructed to come in. However, upon arriving at the dealership at 10:05 AM, the assigned sales representative, Andrea Rodriguez, was not present. After waiting, around 10:15 AM, an assistant informed us that the vehicle we came to see -- a 2023 Chevrolet Express Cargo 2500 RWD -- could not be sold due to a transmission issue. This information should have been confirmed and disclosed before asking us to make the trip. Checking the condition of the vehicle and confirming whether it is sellable is the most basic responsibility of a dealership. Failing to do so, despite extensive communication and a same-day confirmation call, shows a serious lack of internal coordination and professionalism. Additionally, contacting a customer at 8:12 AM for confirmation is inappropriate. Any confirmation should be made after at least 9:00 AM via call or text to ensure proper acknowledgment. Because of this poor communication and lack of verification, we spent a significant amount of time traveling in the LA area unnecessarily. This entire situation could have been easily avoided with proper vehicle inspection, accurate information, and respectful communication. Instead, our time and effort were completely disregarded. I hope this feedback is taken seriously and used to improve internal processes so that other customers do not experience the same situation. read more

I just brought my first Hyundai Tucson . I'm very happy with my car. The customer service sale was fantastic. This is the one in the city of Downey. Thank you so much. read more

Carlos Campo and George Nino are amazing! I literally couldn't have asked for a better people to help me. His communication is so clear and genuine. They helped me find the best option for me and helped me get all the help I need for the time and also for the duration that I have the car. read more

Terrible. Any customer service given when buying a car is great until you decide to return the car the next day. I returned the car, waited 2 hours to speak to a manager. They promised me my deposit back. The deposit is in the THOUSANDS. I received it a few days later and THEY TOOK IT BACK AGAIN SAME DAY! All because they said "we weren't sure the money was going back to the right account". This is bogus, because they took a photocopy of my debit card. How could you not know? It's been 3 weeks and still no refund. Scammers. Disappointment. read more

I bought a used Kia Sportage from Xavier here at Downey Hyundai. They were polite and confirmed the appointment with me several times. My daughter and I were explained all the features of the car, the warranty (as it was a trade in) and the options for financing. The whole experience was transparent. Xavier was especially kind and helpful explaining things to my daughter. Riham Megally, the finance manager went above and beyond explaining options and documents to both of us. I know all the tricks of the trade when it comes to buying cars, but this lady is legit. No hidden costs, she flagged areas of concern and was transparent about warranties and limitations. I would buy any car here. read more

The worst dealership I've ever dealt with. I spent a week trying to get photos of a Range Rover they had listed online with no photos. Abraham in sales told me it was on consignment and they couldn't get photos. Evelyn told me four separate times she would send photos and never did. Another employee told me the car was on the lot and I should just come in to see it. Three people, three different stories, and not one photo in a week. I don't believe that car is actually available. To me it looks like a listing meant to get buyers onto the lot so they can sell them something else. Save yourself the time. DO NOT DEAL WITH THESE PEOPLE! read more

Made an appointment for service for 2:45pm. Arrived on-time. Pulled up and waited at the service line for approximately 10 minutes before somebodcame out to let me know that somebody will help me out soon, waited another 5 mins before I finally went inside demanding for help. Saw at least 4 people busy chitchatting doing absolutely nothing. Hyundai Downey, get your stuff together. You have like 10 people working the service counter and nobody is willing to come help. Just left the dealership, they took my car to the back then the service agent comes over to inform me 15 mins later that their alignment machine is down and can't be serviced. What a waste of time! read more

Please go elsewhere. There's literally a Nissan dealer a block away if you're that desperate. They have the most incompetent people working at this dealer. First of all, the receptionists are on their phone scrolling on instagram while I was waiting to be helped. I asked to speak to a sales associate because I had questions about the specs for a car. They call over a scrawny black guy and I ask him questions about a car I was interested in, he had no idea about the features the car had. He called over a middle eastern guy wearing an Argentina shirt who also didn't know anything about the cars they sell. Goes to show you can know nothing about cars and work at a car dealership. Literally useless people. Do yourself a favor and go anywhere else but here. read more

If you look young or come with a family, be prepared to NOT be taken seriously at this dealership. My experience at Downey Hyundai was extremely disappointing and unprofessional. My dad scheduled an appointment with Ben at 2:30 PM. We arrived on time, but after waiting 30 minutes, we were told Ben was "busy." Instead, we were handed off to another salesperson, Jordan. When we asked about Ben, Jordan said Ben had a family emergency, which was a total LIE because we saw Ben walking around the dealership (you can see their name on the badge) and even standing in office, avoiding us for some reason without us ever being able to interact with him. This dishonesty immediately set the tone for the professionalism here. When we requested a test drive for the Ioniq SEL, Jordan made us wait another 30 minutes, saying he needed to move cars around due to other vehicles blocking it. The car he finally brought out wasn't even the SEL--it was the SE, which I myself had point out and ask for him to bring the SEL. Only then did they bring the correct model, but guess what? Again, there was no communication & at this point, we were passed off to yet ANOTHER salesperson, Alexis. While Alexis was kind and clearly tried his best, he admitted it was his first month on the job. It was obvious they didn't take my family or me seriously and instead gave us whoever was available. After the test drive, we were ready to discuss pricing & Alexis had to bring in a manager. Because they didn't have the exact model and color we wanted, the discussion ended vaguely. In total, we spent over TWO AND A HALF HOURS at this dealership--just to test drive a car, be misled by staff, and be bounced around between salespeople with NO prior communication. Overall, the lack of honesty, communication, and professionalism was unacceptable. I felt severely judged based on my age and appearance, and my family was treated with disregard throughout the entire process. I felt that since they saw I was young, they thought I would be wasting their time or something (when in fact, we were serious about getting a car). I would not recommend this dealership to anyone who expects to be treated with respect. read more

I had a great experience purchasing my vehicle at Downey Hyundai. Kenny, our salesperson, was very helpful from the moment we arrived, and his manager worked with us to get the deal we were looking for. This was the third Hyundai dealership we visited, and needless to say, we finally found and purchased the car we loved. We've been enjoying our new ride ever since! However, I'm disappointed in how a post-purchase issue has been handled. The car I bought was pre-owned and already had tinted windows. A warning sticker placed directly on the window by the dealership got caught when the window was rolled down and tore the tint. I called as soon as it happened (9/4) to ask how it could be resolved, since the sticker was put on by the dealership. After multiple follow-ups and a visit to the dealership yesterday (9/16), I was told the only option was for me to pay for the repair because I "bought the car that way." This has been frustrating because: * The damage was caused by a sticker applied by the dealership, not normal wear and tear. * I was initially quoted for all four windows, then later told only one window at full price with no discount. * Communication was poor; I had to repeat the same information several times over nearly two weeks to get a clear answer to the same individual. For a dealership with such great sales service, I expected the after-sales support to reflect the same standard. I'm disappointed that this issue could not be resolved with the dealership taking accountability. read more

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I had a great experience and smooth trade-in process at Downey Hyundai. Edwin helped me out by taking my trade in and getting me into the Tucson I wanted with no money down and a very low monthly payment! The whole process was quick and easy and they even had a congratulations message up on the screen with my name and car while I was in the finance department signing the paperwork. All in all I felt like a valued customer and was treated with the utmost respect and appreciation for my business. They even had the car ready with a big red bow on it and took my picture with it for my socials. Definitely will go back when I'm ready for my next vehicle! read more

Crooks. Liars. And extremely offensive. Do not trust Abraham or the management. They will lie to you to make a sale. These people will lie to your face. Either I looked dumb or they are playing a numbers game. Either way, you have been called out! If you want an honest and respectful experience stay clear of this dealership. read more

The worst pricing anywhere! This place is a rip off dealership, gouging innocent victims who are not doing their research. Do NOT bother with this dealership. I went in to get a lease on a 2026 Ioniq 5 Limited. The highest quote I've received at a whopping $607 a month. Geez. I can get into a BMW for that price. Do yourself a favor and skip this dealership. You'll thank me later. I got a better lease for $440 a month all in. read more

This was the worst car-buying experience I have ever had, and the worst dealership I have dealt with. This was my first Hyundai purchase--and it will be my last. It took more than six hours to leave the lot: four hours negotiating over unnecessary features I did not want, followed by another two hours waiting for the car. We are also still owed a second key for the new Elantra we purchased on August 22, 2026. After 10 calls, I continue to get the runaround and am now being told I must buy the key myself. At the time of purchase, we were told the key could not be located and that the salesperson would deliver it to my home once it was found. She no longer works there. I also called Hyundai Corporate twice, but both calls were disconnected. I will never consider buying another Hyundai, and I will share this experience with as many people as possible. read more

Hyundai of Downey has the best customer service of any dealership I've visited. As a first-time buyer, I had some rough experiences elsewhere, but their team was understanding and went above and beyond to help me. Special thanks to Juan, the manager, and the finance lady they were amazing, and I truly appreciate everything they did for me. read more

If you value your time, honesty, or basic professionalism, avoid this dealership -- especially dealing with Larisa. The pictures and information she provided were flat-out misleading. Major roof damage and panel damage were conveniently hidden, as if I wouldn't notice once I showed up in person. I drove two hours based on the details she gave me, only to arrive and find out the car had already been sold. No warning. No courtesy call. Nothing. Just a complete waste of my day because they couldn't be bothered to communicate or be upfront. This wasn't an accident -- it was negligence and dishonesty. If this is how they treat customers before a sale, imagine what happens after. There are plenty of dealerships that actually respect people's time. This one clearly doesn't. read more

Horrible experience with the sales person Natalie here. They were not truthful about the cost, sales person said the car would cost a certain amount only to have the finance manager come out to say something else. Kept getting worse every time I engaged them. Will never return to this dealership. read more

I visited Downey Hyundai specifically to purchase a new Palisade Calligraphy. The test drive went well, and I found the exact exterior and interior color combination I wanted on their lot. That's where the positive experience ended. When we got to pricing, I received the classic "let me talk to my manager" routine. The salesman returned with what he called "great news": they would sell me the vehicle for $5,000 over MSRP, plus financing at 1.25 points above Hyundai's advertised rate. They never even ran my credit to justify this inflated interest rate. When I asked for an explanation, the best they could offer was that the color combination was "in high demand" (which apparently justified the markup) and that their interest rate was "a great rate" (it absolutely was not). No real answers, just sales tactics. I left and drove to Southbay Hyundai in Torrance. They found me the identical vehicle in the colors I wanted, treated me with respect, and earned my business with straightforward, honest pricing. Downey Hyundai's approach might work on uninformed buyers, but it's exactly the kind of dealership behavior that gives the car-buying experience a bad reputation. If you value transparency and fair dealing, I'd recommend shopping elsewhere. read more

I had an absolutely amazing experience working with Pamela at Hyundai of Downey! From the moment I walked in, she was professional, welcoming, and genuinely attentive to what I was looking for. She goes above and beyond in every sense, taking the time to explain everything clearly, answering all my questions with patience, and making sure I felt confident every step of the way. What truly sets Pamela apart is her dedication and work ethic. You can tell she genuinely cares about her customers and isn't just trying to make a sale, she wants you to leave happy and satisfied. She made the entire process smooth, stress-free, and even enjoyable, which is rare when buying a car! If you're looking for someone trustworthy, knowledgeable, and incredibly hardworking, Pamela is the person to go to. I can't recommend her enough! she is truly exceptional at what she does! read more

Customer service is horrible. I went in there to do work on my car. Paid for it because it wasn't under warranty. Waited for Months for them to say they couldn't fix my car. Long story short gave me back the he car because they knew I was going to be bought out with the same problem with that being said my car was empty. I had plenty of my personal belongings in my car. Called them several times to get my stuff back they ended up saying they would pay me for me stuff. Still waiting for a call payment or anything. Never go here or get a Hyundai from them. Your loyalty to them will not matter!!! Not having your own personal car is stressful enjoy then to get it back without your personal stuff is by far the worse. This dealership is a joke and everyone who works their. Stay away people. read more

Top of the best service George and Daniel and also eddy are the man with their help I was able to leave in my new car Today 10/10 I recommend to all to come check them out. read more

Hyundai is a franchise of fraud. My hyundai engine died while driving multiple times leaving me at risk of death. Hyundai knew about the problem, inspected the car, hid the problem, then FLAT OUT REFUSED TO HONOR the 100,000 mile warranty. Lawsuits to follow. read more

I had an absolutely phenomenal experience at Hyundai of Downey from start to finish! The process smooth, transparent, and genuinely enjoyable. Abraham, was above exceptional. He was knowledgeable, PATIENT, and worked this killer deal out for me! He answered every question thoroughly, walked me through all my options, and made sure I felt confident in my decision. I never felt pressured one bit! Also, huge thank to George, the manager. Honestly wouldn't be driving of the lot with a brand new car without him! If you're looking for a team that values honesty, professionalism, and outstanding customer service, I highly recommend Hyundai of Downey and be sure to ask for Abraham! I couldn't be happier with my purchase. Thank you again, Abraham and George, for making this such a positive experience! read more

Save yourself time and money. If you wish to wait 2 hours to even test drive a vehicle with a booked appointment. And then be haggled into purchasing a pointless Karr Alarm System for 1900.00 added to the tag price. (They say they "won't sell you the car because someone else will purchase it with the additional Alarm price") and then be further haggled and berated like we're "clueless" by the financial advisor to buy the additional Service Package for another 1900.00, if you deny it, they will make threats to your warranty (illegal) and over amplify the cost of service at other places, additionally berate you because you don't know how to accept a NO as a answer, a complete attitude change. What a horrible dealer practice, I hope this helps others understand how the tables turn drastically here and be prepared. read more

I am extremely disappointed with the service department at Downey Hyundai. I brought my car in because Apple CarPlay stopped working. I paid for a diagnostic, but the technicians were unable to repair the problem. They determined that the next step would be to replace the USB assembly. I never received a call from the service manager when the part became available, so I scheduled another appointment in March. When I arrived, I was told the part was unavailable. The staff apologized and said they would reorder it. Unfortunately, I became busy and wasn't able to return immediately. This week, I called to schedule the repair. I was told I would need to pay another $250 diagnostic fee because, according to the service department, diagnostic results are only valid for six months. During the call, I assumed that timeframe had already expired. However, after I got home and checked my receipt, I realized my original diagnostic was from February, so it is within six months and should still be valid under the policy they described to me. I then attempted to schedule the repair online, but my appointment was never confirmed. I also left a message for management asking why they would not simply schedule the repair using the existing diagnosis or explain why another diagnostic was necessary. No one returned my calls. Poor communication, lack of follow-through, and an unwillingness to return customer calls have made this an incredibly frustrating experience. I cannot recommend the Downey Hyundai service department based on my experience. read more

Please lay off the incense. I stand firm on this. If my partner and I are buying a car from you... You shake BOTH of our hands. Not just the man's. Your excuse? For my safety. This is America. You treat women as equals here! read more

This place has become disorganized, & communication very poor. Today was the 2nd time in less than a year I've had to bring my brand Hyundai Tucson in for repairs covered under warranty. First the radio/dashboard unit was flashing on & off. They diagnosed it & said it was defective & needed replacing. Okay, fine! I noticed my vehicle was leaking fluid last week took it in today only for them to tell me it's leaking from the engine. This is nuts! I am so dissatisfied with this place & dissapointed with Hyundai in general. I've had 12 year old cars that never leaked engine fluid!!! So, ultimately they sold me a lemon! I spoke to a manager twice & she made no apologies, only they'll cover the repairs under warranty, but I would need to deal with corporate if I wanted to be reimbursed for the rental I'll have to be in for the next 5days. This evening around 7pm I went to the sales department & dealt with a male Floor Manager named Hamza. He was screaming at me wouldn't let me talk, scaring my 2 kids. He wouldn't let me talk at all. I asked for another manager. He said he's it. The rep told me another manager would be in on Wednesday. I told him i want no further interaction with him. He was so abusive & aggressive in his handling of me! Buyer beware! I do NOT recommend this place!! read more

I was negotiating for a week on a vehicle over the phone, when they said they could no longer negotiate over the phone and drive to them. I get there, They couldn't find the keys and I couldn't test drive the vehicle. Terrible customer service and an over all unprofessional environment read more