Top of the best service George and Daniel and also eddy are the man with their help I was able to leave in my new car Today 10/10 I recommend to all to come check them out. read more

oh my if you are serious about getting a car don't go any where else before you come and ask for the 2 best hard working sales people that i was blessed to get today they really went the extra mile there names are javier and rafa they made sure that i got approved and i am proudlydriving home in a brand new 2026 tuscan with only 28 miles thank you 2 for making my year lol read more

I had an absolutely amazing experience working with Pamela at Hyundai of Downey! From the moment I walked in, she was professional, welcoming, and genuinely attentive to what I was looking for. She goes above and beyond in every sense, taking the time to explain everything clearly, answering all my questions with patience, and making sure I felt confident every step of the way. What truly sets Pamela apart is her dedication and work ethic. You can tell she genuinely cares about her customers and isn't just trying to make a sale, she wants you to leave happy and satisfied. She made the entire process smooth, stress-free, and even enjoyable, which is rare when buying a car! If you're looking for someone trustworthy, knowledgeable, and incredibly hardworking, Pamela is the person to go to. I can't recommend her enough! she is truly exceptional at what she does! read more

I had a really disappointing experience at this Hyundai dealership. I came in for a simple oil change, and from the moment I arrived, the customer service was poor. Instead of simply focusing on the service I came in for, I was repeatedly pressured with upselling, and they even called me afterward trying to get me to change/trade in my car. It felt more like they were focused on making another sale than actually taking care of their customer. Picking up my car was just as frustrating. There was nobody available to help me, and I had to repeatedly ask if someone could please get my car for me. On top of that, an employee gave my partner an attitude because she was waiting for me in her car and told her to move, even though there was nobody at the front and she was simply waiting for me to finish. The entire experience was unnecessarily frustrating and unprofessional. Basic customer service should not be this difficult, especially when you're paying for a service. I definitely do not recommend this Hyundai dealership. I won't be returning. read more

Unfortunately, my experience has continued to get worse. Since trading in my vehicle to Downey Hyundai, I have continued receiving traffic, parking, and toll violation notices for the vehicle I traded in. To date, I have received six (6) citations, with the most recent arriving just two days ago--nearly two months after my trade-in. This indicates that my trade-in was not properly processed or the ownership was not transferred in a timely manner. As a result, I have spent countless hours disputing violations and worrying about my driving record and financial liability for a vehicle I no longer own. I have reached out to the dealership through the contact form on their website and am currently seeking a resolution. I sincerely hope Downey Hyundai takes responsibility and corrects this issue promptly. No customer should have to deal with ongoing citations after trading in a vehicle. read more

Downey Hyundai - Car Dealers Near Me - Downey, California

What is the point of being open on a Sunday if you are going to make your customers wait this long? ​I came in for service today and had to wait over 45 minutes just to be checked in. The entire service department was running with only one single maintenance advisor on duty. It is completely unacceptable to have a line of customers backed up while one person tries to handle everything. If you don't have the staff to properly run a service department on the weekend, don't open the doors. My time was completely wasted today. read more

Just wanted to share if you use a credit card be prepared for an additional 3% fee on top of taxes for using credit Experienced this when picking up my vehicle from service, @downeyhuyndai @corporatehuyndai read more

Every visit, I'm disappointed at the horrible service. Wait time is always excessive. They don't communicate and don't do their job right. Today, I waited for over 30 minutes for a complimentary ride only to be informed that they have a 5 mile radius limit. No intent for service recovery or apology. I ended up requesting my own Uber which I could have done from the beginning instead of waiting. read more

The worst.... Don't think there could be a place like this. It's probably all those low techs and sad excuse for a sales team. - called regarding a car I wanted to buy. I show up to my appointment. They tell me car is in transit. - the service center just as bad. Over the phone they quote me one price and then try to charge another. This place is not worth the visit and if you don't speak English. Good luck, bring a strong translator. Eviten este diler, su servicio al cliente es pésimo. Puro mentirosos y ladrones. read more

I just brought my first Hyundai Tucson . I'm very happy with my car. The customer service sale was fantastic. This is the one in the city of Downey. Thank you so much. read more

If you value your time, honesty, or basic professionalism, avoid this dealership -- especially dealing with Larisa. The pictures and information she provided were flat-out misleading. Major roof damage and panel damage were conveniently hidden, as if I wouldn't notice once I showed up in person. I drove two hours based on the details she gave me, only to arrive and find out the car had already been sold. No warning. No courtesy call. Nothing. Just a complete waste of my day because they couldn't be bothered to communicate or be upfront. This wasn't an accident -- it was negligence and dishonesty. If this is how they treat customers before a sale, imagine what happens after. There are plenty of dealerships that actually respect people's time. This one clearly doesn't. read more

Please go elsewhere. There's literally a Nissan dealer a block away if you're that desperate. They have the most incompetent people working at this dealer. First of all, the receptionists are on their phone scrolling on instagram while I was waiting to be helped. I asked to speak to a sales associate because I had questions about the specs for a car. They call over a scrawny black guy and I ask him questions about a car I was interested in, he had no idea about the features the car had. He called over a middle eastern guy wearing an Argentina shirt who also didn't know anything about the cars they sell. Goes to show you can know nothing about cars and work at a car dealership. Literally useless people. Do yourself a favor and go anywhere else but here. read more

The best team. The best prices The best brand The best dealership If you're ever in the market for a new or preowned vehicle, you must come down to Downey Hyundai. The vibe is amazing. The prices are amazing. The staff is amazing. The management team is awesome. read more

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Made an appointment for service for 2:45pm. Arrived on-time. Pulled up and waited at the service line for approximately 10 minutes before somebodcame out to let me know that somebody will help me out soon, waited another 5 mins before I finally went inside demanding for help. Saw at least 4 people busy chitchatting doing absolutely nothing. Hyundai Downey, get your stuff together. You have like 10 people working the service counter and nobody is willing to come help. Just left the dealership, they took my car to the back then the service agent comes over to inform me 15 mins later that their alignment machine is down and can't be serviced. What a waste of time! read more

Andrea Rodriguez from Downey Hyundai. 7550 Firestone Blvd Downey, CA 90241 I am writing to provide formal feedback regarding my experience today, as it was extremely disappointing and unacceptable. Since yesterday, we exchanged countless text messages regarding a specific vehicle. In addition, I made a confirmation call at 8:12 AM this morning to verify whether the vehicle was available and ready before visiting the dealership. Based on these communications, we were instructed to come in. However, upon arriving at the dealership at 10:05 AM, the assigned sales representative, Andrea Rodriguez, was not present. After waiting, around 10:15 AM, an assistant informed us that the vehicle we came to see -- a 2023 Chevrolet Express Cargo 2500 RWD -- could not be sold due to a transmission issue. This information should have been confirmed and disclosed before asking us to make the trip. Checking the condition of the vehicle and confirming whether it is sellable is the most basic responsibility of a dealership. Failing to do so, despite extensive communication and a same-day confirmation call, shows a serious lack of internal coordination and professionalism. Additionally, contacting a customer at 8:12 AM for confirmation is inappropriate. Any confirmation should be made after at least 9:00 AM via call or text to ensure proper acknowledgment. Because of this poor communication and lack of verification, we spent a significant amount of time traveling in the LA area unnecessarily. This entire situation could have been easily avoided with proper vehicle inspection, accurate information, and respectful communication. Instead, our time and effort were completely disregarded. I hope this feedback is taken seriously and used to improve internal processes so that other customers do not experience the same situation. read more

Terrible. Any customer service given when buying a car is great until you decide to return the car the next day. I returned the car, waited 2 hours to speak to a manager. They promised me my deposit back. The deposit is in the THOUSANDS. I received it a few days later and THEY TOOK IT BACK AGAIN SAME DAY! All because they said "we weren't sure the money was going back to the right account". This is bogus, because they took a photocopy of my debit card. How could you not know? It's been 3 weeks and still no refund. Scammers. Disappointment. read more

I had a great experience and smooth trade-in process at Downey Hyundai. Edwin helped me out by taking my trade in and getting me into the Tucson I wanted with no money down and a very low monthly payment! The whole process was quick and easy and they even had a congratulations message up on the screen with my name and car while I was in the finance department signing the paperwork. All in all I felt like a valued customer and was treated with the utmost respect and appreciation for my business. They even had the car ready with a big red bow on it and took my picture with it for my socials. Definitely will go back when I'm ready for my next vehicle! read more

Hyundai of Downey has the best customer service of any dealership I've visited. As a first-time buyer, I had some rough experiences elsewhere, but their team was understanding and went above and beyond to help me. Special thanks to Juan, the manager, and the finance lady they were amazing, and I truly appreciate everything they did for me. read more

Customer service is horrible. I went in there to do work on my car. Paid for it because it wasn't under warranty. Waited for Months for them to say they couldn't fix my car. Long story short gave me back the he car because they knew I was going to be bought out with the same problem with that being said my car was empty. I had plenty of my personal belongings in my car. Called them several times to get my stuff back they ended up saying they would pay me for me stuff. Still waiting for a call payment or anything. Never go here or get a Hyundai from them. Your loyalty to them will not matter!!! Not having your own personal car is stressful enjoy then to get it back without your personal stuff is by far the worse. This dealership is a joke and everyone who works their. Stay away people. read more

Save yourself time and money. If you wish to wait 2 hours to even test drive a vehicle with a booked appointment. And then be haggled into purchasing a pointless Karr Alarm System for 1900.00 added to the tag price. (They say they "won't sell you the car because someone else will purchase it with the additional Alarm price") and then be further haggled and berated like we're "clueless" by the financial advisor to buy the additional Service Package for another 1900.00, if you deny it, they will make threats to your warranty (illegal) and over amplify the cost of service at other places, additionally berate you because you don't know how to accept a NO as a answer, a complete attitude change. What a horrible dealer practice, I hope this helps others understand how the tables turn drastically here and be prepared. read more

I am extremely disappointed with the service department at Downey Hyundai. I brought my car in because Apple CarPlay stopped working. I paid for a diagnostic, but the technicians were unable to repair the problem. They determined that the next step would be to replace the USB assembly. I never received a call from the service manager when the part became available, so I scheduled another appointment in March. When I arrived, I was told the part was unavailable. The staff apologized and said they would reorder it. Unfortunately, I became busy and wasn't able to return immediately. This week, I called to schedule the repair. I was told I would need to pay another $250 diagnostic fee because, according to the service department, diagnostic results are only valid for six months. During the call, I assumed that timeframe had already expired. However, after I got home and checked my receipt, I realized my original diagnostic was from February, so it is within six months and should still be valid under the policy they described to me. I then attempted to schedule the repair online, but my appointment was never confirmed. I also left a message for management asking why they would not simply schedule the repair using the existing diagnosis or explain why another diagnostic was necessary. No one returned my calls. Poor communication, lack of follow-through, and an unwillingness to return customer calls have made this an incredibly frustrating experience. I cannot recommend the Downey Hyundai service department based on my experience. read more

Please lay off the incense. I stand firm on this. If my partner and I are buying a car from you... You shake BOTH of our hands. Not just the man's. Your excuse? For my safety. This is America. You treat women as equals here! read more

So much regret is filled in my heart everyday for not purchasing a Toyota. Salesman, Jordan, made a fool out of me by selling me a 2025 Sonata that has a lifted trunk, a loose bolt noise within the driver's side, and shakes when I drive at 65+ miles. Additional damage was done to the vehicle in their attempt to fix my concerns on the vehicle. Sales manager, Hamza, and used parts dept, Elena, were both useless in helping me fix these problems. I've purchased 3 cars from this Hyundai location in the span of 4 years; they've proven to me that loyalty and honesty means nothing to them. Best believe this is the last vehicle that I purchase from Hyundai; the last time that I'll be recommending Hyundai to any of my family, friends and peers. Toyota here I come! read more

I don't usually leave reviews but after the incident with Tony from Downey Hyundai last night I feel like I have to, to warn other people about Tony at this location. Tony tried changing the original price I had agreed to with the other salesman. After I raised concern, Tony insulted me by yelling and cursing at me telling me F you and calling me an A-hole and did it in front of my family. The crazy thing is I hadn't even dealt with Tony until the last minute. He came into the finance guys office angry trying to intimidate me into a price I hadn't agreed to. He was rude and hostile from the moment he started speaking. He screamed the entire time and as we were leaving he was still screaming from his office yelling for us to leave and saying that he ran the place. It seems like I'm not the only person that's had issues with Tony. There are several reviews showing how he comes in aggressively trying to intimidate people. Everyone else at the place was very nice and I feel bad for the original salesman that was helping me out because it was going to be his first sale. I would stay away from the Downey location or if you decide to go, STAY AWAY FROM TONY. read more

I visited Downey Hyundai specifically to purchase a new Palisade Calligraphy. The test drive went well, and I found the exact exterior and interior color combination I wanted on their lot. That's where the positive experience ended. When we got to pricing, I received the classic "let me talk to my manager" routine. The salesman returned with what he called "great news": they would sell me the vehicle for $5,000 over MSRP, plus financing at 1.25 points above Hyundai's advertised rate. They never even ran my credit to justify this inflated interest rate. When I asked for an explanation, the best they could offer was that the color combination was "in high demand" (which apparently justified the markup) and that their interest rate was "a great rate" (it absolutely was not). No real answers, just sales tactics. I left and drove to Southbay Hyundai in Torrance. They found me the identical vehicle in the colors I wanted, treated me with respect, and earned my business with straightforward, honest pricing. Downey Hyundai's approach might work on uninformed buyers, but it's exactly the kind of dealership behavior that gives the car-buying experience a bad reputation. If you value transparency and fair dealing, I'd recommend shopping elsewhere. read more

Brought my car on Tuesday May 19th at 8:30 am because my fuel door was not opening. After 3 hours they did confirm that the part was defective. They told me they had to order it. On Saturday May 23rd I got a call and they told me the part was in. I asked if they were open on Memorial Day and they said yes. I asked them to give me the earliest possible as I needed my car right away. I got an appointment at 7:30am. It is now 1:30pm and my car is still not ready. I came in person and they said my car won't be ready until 3:30pm. Over 8 hours to fix a latch on a gas door is ridiculous. I told them why can't they communicate that to me that the part they received was defective so I would make the determination if I should come back. Horrible service from both the manager Jose and Christine. You guys can call me over 15 times to sell my vehicle yet can't communicate about my service being done. read more

Downey Hyundai - My car is not even being worked on - Car Dealers Near Me - Downey, California

I had an absolutely phenomenal experience at Hyundai of Downey from start to finish! The process smooth, transparent, and genuinely enjoyable. Abraham, was above exceptional. He was knowledgeable, PATIENT, and worked this killer deal out for me! He answered every question thoroughly, walked me through all my options, and made sure I felt confident in my decision. I never felt pressured one bit! Also, huge thank to George, the manager. Honestly wouldn't be driving of the lot with a brand new car without him! If you're looking for a team that values honesty, professionalism, and outstanding customer service, I highly recommend Hyundai of Downey and be sure to ask for Abraham! I couldn't be happier with my purchase. Thank you again, Abraham and George, for making this such a positive experience! read more

Do not buy or lease a vehicle from Downey Hyundai. I initially avoided this dealership because several people warned me that they sometimes change agreed-upon terms at the last minute. Unfortunately, that was exactly my experience. I only contacted Downey Hyundai because they had the exact vehicle I wanted. After negotiating a lease, we agreed on both the amount due at signing and the monthly payment which was approved by the GSM. Those terms were confirmed in writing via text message. However, when I arrived at the dealership to complete the transaction, I was told that the GM would not honor the deal and that the monthly payment would be approximately $80 higher than what had been agreed upon. I ultimately leased the car there but due to their classic bait and switch practices I had to pay more than the previously agreed in writing amount. The salesperson I worked with was professional throughout the process, but my interactions with management were overwhelmingly negative as even after admitting they had initially approved the original price, the GSM would not speak with me face to face. Also I tried to reach the GM for over 3 weeks to discuss my experience but he never returned the call. If a dealership confirms a deal in writing, customers should be able to rely on those terms. Based on my experience, I would recommend shopping elsewhere. read more

Thank you for the great event yesterday with David Vassegh and Alex Vesia. I hope you host another Dodgers player in the future. The people from the dealership and the radio station were amazing. read more

Such a great experience with Tony today! He really went above and beyond to help me out. My schedule has been all over the place lately, and I kept missing my appointments, so I decided to walk in. Even though they were busy and initially asked if I could come back tomorrow, I explained I couldn't due to my unpredictable schedule. Tony kindly offered to fit me in if I was willing to wait and thanks to him, my car is now getting serviced. Really appreciate the extra effort! read more

I want to give a huge shout out to Cindy , Leo & Hamza. They took excellent care of me. I walked in unsure and lost. But with the great help of them, I knew I came to the right place. If you need a car or any questions please ask for any of them. They were so patient, polite , kind and very honest. I left very happy and in love with my new car. Once again thank you so much to each and every one of you guys! read more

Downey Hyundai - Car Dealers Near Me - Downey, California

After going back and forth with a couple dealerships locally we had failed to make a decent deal and realized we were working with a bunch of clowns. We shopped around and found Downey Hyundai. Jerry listened to what we wanted and busted his arse to make sure the deal happened. He got us the car we wanted at the price we wanted on the terms we wanted. He even iced the cake by delivering the new car to us. Great service and an honest salesman are what made this deal happen. Thanks Jerry and the Downey Hyundai team! read more

I had a great experience purchasing my vehicle at Downey Hyundai. Kenny, our salesperson, was very helpful from the moment we arrived, and his manager worked with us to get the deal we were looking for. This was the third Hyundai dealership we visited, and needless to say, we finally found and purchased the car we loved. We've been enjoying our new ride ever since! However, I'm disappointed in how a post-purchase issue has been handled. The car I bought was pre-owned and already had tinted windows. A warning sticker placed directly on the window by the dealership got caught when the window was rolled down and tore the tint. I called as soon as it happened (9/4) to ask how it could be resolved, since the sticker was put on by the dealership. After multiple follow-ups and a visit to the dealership yesterday (9/16), I was told the only option was for me to pay for the repair because I "bought the car that way." This has been frustrating because: * The damage was caused by a sticker applied by the dealership, not normal wear and tear. * I was initially quoted for all four windows, then later told only one window at full price with no discount. * Communication was poor; I had to repeat the same information several times over nearly two weeks to get a clear answer to the same individual. For a dealership with such great sales service, I expected the after-sales support to reflect the same standard. I'm disappointed that this issue could not be resolved with the dealership taking accountability. read more

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This place is busy but for good reason. It's one of the smaller dealerships I've been to BUT the service is superb! Don't let the crowd scare you away. Love the service here. Came for an oil change. I didn't feel pressured to do more than needed, like ALOT of other places. Seemed more about the service than the services rendered here. I love that! Mario helped me today and he's so friendly and knowledgeable. I will continue to gladly make the 40 min drive to get my vehicle serviced here. read more

My experience with Hyundai Dunway was extremely disappointing. I came in to lease a brand-new car and ended up spending almost the entire day at the dealership. The process kept getting delayed, and by the time everything was finished it was already dark outside. After signing the paperwork, the car was brought out in the evening. While the sales manager, Pamela, was distracting me with conversation, another employee was installing the temporary plates. Because it was dark and I trusted the dealership, I didn't realize anything was wrong. The next morning, in daylight, I discovered damage on the rear bumper and noticed the license plate lights were missing, which made the car illegal to drive at night. When I contacted the dealership, they did not deny that the damage had already been there and offered to repair it for free. However, I had come to lease a brand-new car, not a damaged one. The very next day I asked to cancel the deal. Instead of resolving the situation, I was pressured and told that since I had already signed the paperwork, canceling the deal would result in serious penalties and could damage my credit. I was essentially made to feel like I had no choice but to keep the car and accept their repair. The situation dragged on for about a month. During that time I was already paying for the lease but could barely use the car. From the moment I discovered the problem until the car was finally taken to the body shop, I had to drive to the dealership five separate times trying to resolve the issue. No customer should have to go through this when leasing a new vehicle. Based on my experience, I strongly do not recommend dealing with this dealership, especially with the manager Pamela. read more

Great experience today had a great sale associate name Juan he told me I was walking out with a vehicle and he did not stop until I did was suspecting to walk out with a older model vehicle and he put me in a 2025 great customer service will recommend when you go to Downey Hyundai ask for juan you will not be disappointed thank you so much Juan ! read more

Downey Hyundai - Juan - Car Dealers Near Me - Downey, California

his dealer is scam , lying, cheating , me and my husband come to this dealer for santa fe calligraphy hybird , when we step in they are very nice and friendly, so they make me and husband feel so good with all the trusted for them, and when we seat down and talk about the deal, the saleman Ryan was very nice too , and for talk back and forward for the car i want , and after couple hours he bring out the manager Nino, and so we have the deal for Hyundai Santa Fe calligraphy hybird , after we been deal and he and the manager is agree with us for $900 for monthly and for 60 months , and after we talk about the color he took us to go see couple hybrid in the lot but they don't have color we want , so he took us back to the office and look on computer for the other lot to see they have the color we want or not , after looking on computer and he yes they have in stock the color we want with the stock number , because we trusted them 100% , so we just sign all the paperwork with them before they bring in the car with out look at the car, after waiting for all the financials paperwork and sign , and he said he need to wash the car & fill up the tank of gas not even full of tank , and they was come back with all done is almost midnight , but we are so happy we didn't check the car and was tired for the long night at dealer and for the biggest mistake of us is trusted this dealer and salesman for 100% that why we didn't check the car and one more reason is we don't know much about the car After we driving for about t a-month and i find out about the gasoline not right with miles so i go back online and check and find out the dealer just give me the car without hybrids, and i was contacted the saleman tell him about it and he said let him talk to the manager is Nino and get back to me , after a day and he was told me the car is over 30 days so nothing he can't do now , that mean at the bottom of his heart he knew he and his manager was switching the car of the deal with us So my advice to who ever want to come this Downey Huyndai DO NOT come or you will become the victim like us , because they was very nice and friendly so they will got you to be their victim DO NOT COME TO THiS DEALER read more

In my opinion,this is a dirty dealership. Don't ever come here. My experience was they tried to tell me my engine needed to be replaced and got my vehicle warranty branded in the process. They also tried to sell me a new engine when my car only needed a new sensor. Also, during the process of all of this happening, I found out that they forged my signature and ordered a part off of my warranty for a service that I didn't get. I have the proof. Back in 6/2021 when I made the minsinformed choice of going to them to get my AC fixed, they kept my car for almost a month and gave it back to me with no gas and 200 extra miles on my car. They tried to say it was because they had to run my ac. I had to contact Hyundai on Twitter to get movement on my car. Then they ordered another compressor a year later, and forged my signature on the service order when I never went back to them for an ac or service after I got my car back the first time. At the time, I wasnt aware of this. I only found out because I was forced to return to them in 12/2024, because they are the closest to my house and my check engine light was flashing and I thought it wasn't drivable. Right away the tech told me because of the code( that I got from the diagnostic device at auto zone) that it was going to need a new engine, without even checking my car. Aftter my car had been there over the Christmas holiday,Downey Hyundai tells me that corporate refused to replace my engine because of missing oil change records that I didnt get even have a chance to get because it was Christmas and I wasnt made aware until after the fact. I took my car to 2 other dealerships because I had a gut feeling that Downey Hyundai was being deceptive. Both dealerships ran a requured bearings check on my engine and confirmed my car only needed a sensor. In the process of Downey Hyndai trying to get an engine I didnt need, corporate branded my warranty because I didnt really need an engine. Even though Hyundai was sued for these exact problems relating to their engines. Now, if there is an issue that should be covered by my warranty, I have to pay out of pocket because my vehicle has been branded, even though though there were manufacturing issue with these cars. I will never buy a Hyundai car again and I dont recommend using Downey Hyundai ever. Go to Norm Reeves in Cerritos or Garden Grove Hyundai. They were excellent in assisting me with my car. Also,in my opinion, if you've ever had service with Downey Hyundai and your vehicle is under warranty, make sure you get a copy of all of your service records to make sure they're legit. read more

Downey Hyundai is useless. Don't recommend them!! you go for a deal and then they give you the worse dealer and contractor . 17.77apr that's the best. I should've gone to Fontana Hyundai. I was a valuable customer for over 5 yrs now you guys lost me thanks Downey Hyundai for the worst deal ever!! read more

Came here last week looking for an Elantra N and noticed there was over $15,800 in dealer markups. I told the sales person that I wouldn't pay above msrp and he continued telling me the markups were unable to be removed so I went to Harbor Hyundai in Long beach and purchased a 2025 Elantra N for exactly msrp. Don't come here unless you like wasting your time and money. read more

Downey Hyundai - Car Dealers Near Me - Downey, California