Wow is an understatement! As a woman, I was nervous taking my car to a new mechanic, but Mike and his wife were so welcoming and made me feel completely at ease. I brought my car in for a diagnostic, and not only did Mike explain everything clearly without any pressure, but they also took care of the repair right then and there. Honest, fast, and incredibly kind.Fair pricing, zero condescension, and top-tier service. Highly recommend them to anyone. won't take my car anywhere else! read more

This is my go-to for vehicle maintenance. They inspire trust. You get a team of highly knowledgeable mechanics who will even do off-the-menu stuff like installing car bras. Jason will assist with a great attitude and professionalism; Mike will oversee the team of mechanics, checking every detail. I've been here many times and they do exactly what you want. They'll find every single thing that is due or is currently leaking, etc. on your car but there's no hard sell. You get the list and decide. I always ask Jason if he would take care of whatever it is on his own vehicle and he gives me an honest answer as to whether/when. Ok, so they're not the cheapest but they get that this is your precious ride and they treat it as such. read more

What a hidden gem, at least for us. There's a reason why they've been in Downey since 1954! Superior customer service, communication and quality work. Where others fail, Glenn's rises above. I've been to a few mechanics and I've never found one that I wholeheartedly trust...until now. They asked questions. provided options and what a clean shop! Tied of filthy shows where the norm is grease and grim covers the floor, tools, etc. Not Glenn"s. They were able to identify the mechanic issues, listened to our concerns and provided quality repairs. I highly recommend!! read more

This place continually offers fiendly service that doesn't make me feel like I am getting ripped off or fighting off high-pressure sales like at other mechanics. This most recent trip was a fast Friday drop off to fix my passenger window that stopped working. They lent me a loaner car while they repaired my window. Phone calls and text messages to keep me updated on the progress were a nice touch. I'll be coming back for tires and brakes next time I need work done. read more

So I brought my 2017 Kia Niro to Glenn's auto to be assessed for some white smoke that I had noticed coming out of the exhaust for some time (frankly I just no nothing about cars so figured the car was just doing it because it's an older vehicle). But I decided I would just get it checked out before it got worse. I was greeted by Jason and Mike when I first arrived to drop off my car. Jason listened intently to all my concerns about the car, and I know this because he wrote it all down on the intake form. So this made me feel like I was somewhere that cares about their customers. I left the car for a several hours while the mechanic ran a full diagnostic assessment. Unfortunately, there was no clear answer to issue on the first day. So Jason called and asked if it would be okay to keep the car overnight and run some additional diagnostics. They offered a "loaner car" in the time. The next day Jason called to follow up and informed me that they had identified the issue and asked if I wanted to proceed with the work. He provided me with the quote (gut punching expensive, but I figured it was still worth it than letting the issue get worse and lead to other issues). So I approved the work to commence. Jason indicated that it would be a couple days for the replacement part to arrive but once received the work should be done relatively quickly. In the meantime they indicated that I could keep the loaner car while my car was being repaired and that the only cost of the loaner would be the cost to refill the gas. Monday afternoon Jason called to inform me that the piece had already arrived and had been replaced but that they wanted to keep the car overnight to make sure no other diagnostic issues were found. I needed to get a smog check as well so I agreed. I was able to pick up my car Tuesday morning and to this day (about month from the repair), the car continues to run without any further issue. read more

I understand why Glenn's Auto Service has so many 5 star reviews! I was involved in a car accident last year and it took 4 1/2 months to get my car back (from another shop). I was a bit traumatized! My car has had low power for the past 4 months. I took it into Glenn's Auto Service. Jason recommended that I take it to the dealership to do the repairs since it was probably covered under the warranty. I spoke with the dealer and they informed me there were multiple ways to void the warranty and I wouldn't know until I got there if that was the case. I told Jason that I would rather have the work done here. He sent me a message later that day with the specific findings of there research. I told them to begin the work. I was anticipating it taking at least a couple days and possibly a week or more. He called me the same day informing me that they were done. The shop got the work done faster than anticipated and less than the original quote! My car drives like a dream again! I cannot thank Jason and his staff enough for the awesome work! They have a customer for life! read more

I highly recommend Glenn's auto. We brought in our '00 Lexus RX to try and fix an issue the car was having, and Glenn's really went above and beyond to not only address the initial issue but also took the time to identify and fix what was actually wrong with the car. The pricing was honest and we really appreciated Jason's communication throughout. They have good people at this shop, and we will definitely be coming back if ever needed. read more

I had to go in for a SMOG check. This was the one AAA showed was the closest to me so I went. I made an apt online which I loved because I don't like making calls. Everyone was very nice and the check didn't take long. They all are pretty cool here and gave some advice about my car as I work from home and don't drive much. Will return if I ever need something done in the future. read more

Excellent customer service!! Very professional. They will be my go to auto service from now on. I recommend them. You will not be disappointed. Thank you Mike!! read more

I had my 2013 Jeep Wrangler and my 2011 Dodge Challenger worked on by Glenn's Auto Service this past week and as usual I was completely satisfied with the service provided. Mike kept me updated and the work was done as promised. I will continue to take my cars to Glenn's because Mike is a man of his word, easy to deal with and knows the importance of customer satisfaction. I know that in today's climate everything needs to be put down on paper but I truly believe Mike is still solid and a handshake is as good as a contract in his world. That is something you don't find much now a days. Thank you Mike and crew. Your attention to detail is greatly appreciated. read more

Great attitude and customer service. Things you rarely see in businesses today, would definitely bring my vehicle back for service. read more

Don't bring your car here ! They definitely over charge for their work . I was quoted thousands for a repair job that in reality cost 700.00. I saved thousands going else where! They say they're charging you extra for excellent customer service . No doubt they do have excellent customer service however that should not be the reason to overcharge a consumer 80% more than what the work is actually worth. When my other mechanic took the car apart and examined all the parts that they said needed to be replaced, the parts were actually intact and in very good condition almost new. It is definitely a rip off shop. read more

Outstanding workmanship and great skills. Honest, kind and professional staff. With the outcome of my car problem after they fixed it they deserve 5 stars, absolutely. read more

My son's car overheated, driving back from Laguna Hills, thank God it was before I jumped on the freeway to Downey. I called AAA and they suggested a few places to drop my car off for mechanic work. GLENNS AUTO SERVICE was one of them. I called, spoke to Mike, who was very helpful and friendly. Dropped our Toyota Scion XB and was fixed right away. He gave me a quote after diagnosis, honored a AAA discount, and in two days time my car was good to go. Honest, friendly, knowledgeable, also kept me updated via text and over the phone as to happenings with the car. He fixed the issue with a fair price after explaining the cause. I highly recommend them A+ read more

Glenn's Auto Service - 2006 Toyota Scion XB in need of mechanic work. AAA tow AAA to a AAA recommended local mechanic. - Auto Repair Near Me - Downey, California

Glenn's has serviced my cars for years with excellent results always polite, I ask a lot of questions and get the answers as well can't get any better than that. read more

Glenn charged me $214 for a diagnosis; then said it would be over $1,700 more to fix the problem; for a total of over $1,900. So I called two honda dealers; they both said they would charge slightly less then $1,500 for both the diagnosis and to fix the problem (if the problem was as Glenn described). So I took the car to one of the Honda dealers. They charged slightly less than $1,500 for both the diagnosis and the repair. That is a savings of over $400! I though independent repair shops were supposed to be less expensive than dealerships, not more expensive. read more

Growing up we always hear of dealerships and mechanics not being trustworthy. They treat me like family when I come here. No bs, and they are good with communication. Jason is very informative. read more

I went to Glenn's for a catalytic converter shield install and it was one of the best experiences at a mechanic's. Eaay to get a quote over the phone and straight forward with pricing and service. Misty and Mike are very professional. When I went back to my car I found a cookie with a thank you note. It was a nice touch. read more

If your looking for a honest mechanic then check this shop out. Mike will tell you what's wrong and give you a honest opinion. I've had cars in that he has fixed and some cars that he warned me it would cost more to fix than the car was even worth. When you come here you get good service from certified techs that are honest. I emphasize honesty because I have had bad experiences with other shops before I came here. Thanks Mike! read more

I have been going to Glenn's Auto Service for over a decade. I just want to say, "thank you Mike for your continual professional due diligence in keeping my car running smooth." Over 200,000 miles on my car and Mike,owner, and his team keep it well serviced and in good condition as when I first got it. Much appreciation Team Mike and thanks again :) read more

Be careful when bringing in your car here. I brought my car in and was told that one of my ignition coils was not working properly and I needed to replace my spark plugs. I was told that it was better to replace all the ignition coils. The total cost for replacing the coils, spark plugs, labor and diagnostic test was $2,050. I called the dealer to ask for their pricing and I was quoted $1,072 for the same exact thing. I also called other mechanics and was quoted for way less. It seems like Glenn's is charging more for whatever reason. read more

I highly recommend Mike and his outstanding staff. Came in for A/C concern and all I needed was a simple A/C recharge. Mike even went out of his way and picked me up to get my car. Will be back for future services. read more

We have been taking our cars here for years. Service is great! People are friendly and just super nice. We always feel comfortable coming in and talking to Mike and Misty. Whenever we ask Mike for consult about a problem with our old car, he is honest and will let us know which needs to be done now and which one can wait. We trust them. read more

I highly recommend checking out Glenn's Auto Service. They're honest and will keep you up to date while working on your vehicle. I had car trouble a couple of weeks ago due to a bad battery. But they took care of It and didn't overcharge me for their services. read more

Mike's an absolute perfectionist! I have used these guys now on 2 different cars and every time they have diagnosed and handled my specific problems quickly and for way less than the other quotes I was getting. I'll start with my 2006 Lexus IS250 which had 3 dash lights on: check engine, VSC light, and traction control light. I was told by a different mechanic that it was going to need a new catalytic converter for $2000+. I brought the car in, had these guys diagnose it and they came back with a hose that had come unplugged due to a bad motor mount. So they put on a longer hose and fixed the motor mount, all for under $400. The other car was a check engine light on a Honda Civic that ended up just being the gas cap and I got out of there spending less than $20. Their honesty and integrity is very apparent the moment you walk into this shop. They come highly recommended and I will never go anywhere else for my services! Thanks guys.. read more

I continue to be impressed with the way they handle all aspects of business. From the friendly receptionist who takes my call and really works with my schedule, to the awesome on-line detailed report they've sent in the past, including photos of what needs attention. I trust them to only recommend service that I really need, but also additional services and what to prioritize and when. Mike is super helpful at explaining the "whats and whys" and I'm lucky to have them right across the street from my work! read more

This is by far the best auto body shop I have been too. They are clean, hard working, nice people. Most of all they give you an honest answer on what's going on with your car, fair prices and do quality work. Won't go any where else. read more

This is the man to go to when your looking for reliability and honesty. Great experience, will be coming back for my car needs.

One aspect of this business that I know has or never will change is the customer service. Jake who works the counter provided me with 5, yes FIVE-STAR signature service. Truth is told before anything else as this garage is as HONEST as can be. read more

My catalytic converter(s) were stolen from my Tundra and I was able to work through my AAA insurance (minus deductible) to tow my Truck to a certified AAA Shop - Glenn's Auto Service. This was my first experience working with Glenn's auto service and I can say with great confidence that it will be my default auto repair shop from now on. I had the pleasure working with Jacob Schneider who walked me through all of the required parts and repairs that were needed to replace the catalytic converters. Additionally Jacob was able to help me address other repair issues that were encountered during their standard inspection. One other major concern that Glenn's auto was able to address was how to prevent or detour having my catalytic converter stolen again, this was addressed when Jacob was able to find a cat security system and have it installed on my truck for a reasonable price which adds Peace of Mind when I park my truck on the street knowing that there is some form of deterrent for the next thief. I want to thank Jacob and all of the service techs at Glenn's auto that helped me through this inconvenience. read more

Glenn's Auto Service - CatSecurity - Auto Repair Near Me - Downey, California

Very friendly people, very honest, a good place to bring your car for repairs, I highly recommend them. Also the surrounding area is very safe and clean, I think there is street parking there nearby should you come the day before. read more

Glenn's auto is the best service we have ever received! Honest ! He kept us updated at all times . Much appreciated. Steve Moreno read more

I took my Silverado here to have the fuel pump replaced and got it back in the same day. They are very easy to talk to and did a great job. The text message feature is a huge plus. I highly recommend this shop, you won't regret it. read more

Beyond happy with the service at this location! Mike answered my call, and told me that he could not honestly give me a quote for the broken latch of my car trunk unless he saw it in person. I was lucky he had immediate availability. I was in and out in a span of 20 minutes. Fast, friendly, professional, and affordable. Thank you Mike! read more

Misty and mike were very pleasant to work with. He helped me out with a used car auto inspection and gave me a very thorough breakdown of the things the car needed down the line. I will be coming back here for all the repairs in the near future. Thanks mike for the honesty ! read more

Mike goes above and beyond to make sure you're happy with your vehicle. I'll be coming here for all my vehicle maintenance.

Came in needing my alternator replaced. Simple job for a mechanic. I told the guy over the phone, my car cut off while driving and I'm sure it's the alternator. The guy said, no problem bring it in. I brought my car in. I called the shop later that day, they said they was just about to hook my car to the diagnostic machine to confirm its the alternator. He called me back in minutes to confirm and gave me the total to replace the alternator. Few hours later, I went to pick up my car. I was told $60 was added for the diagnostic test. I never heard a auto shop adding the diagnostic test amount to the total. It's waved once the customer agreed to have the shop work on the car. If the customer declined the shop services, the shop then charge for the diagnostic test. Other than that, the workers are very nice. Not sure if I would go back. read more

I dropped the car off for what I thought was a a pretty complicated problem. The estimate was about $1200 and I wasn't sure I wanted to pay that much for a repair. But I was in between a rock and a hard place. Mike told me that it might be less, but shouldn't be any more than that. He told me exactly what they were going to do, including supplies, and the whatnots. He said it should be done by Thursday, but on Friday morning he called to let me know it was done. When they tell you it might be less, you always hope for it, but doesn't usually happen. but in this case, it happened. They got the broken piece out of the oil pump and saved me more than $350. They cleaned up the engine and make it look new again. This was my first experience at Glenn's. But everyone is always looking for a good, honest mechanical facility that does good work and it looks like I have found one! read more

This place is special... honest, friendly and detail-oriented. AAA referred me for a smog check, and I will never take my car to another shop. Mike even looked into a noise he heard that no other shop had even mentioned... but I heard it and I love that he diagnosed and fixed it. I really think of Glenn's Auto as my car's doctor. read more

Misty was very nice and helpful. Great service, I was in and out. If you're looking for honest and knowledgeable mechanics this is the spot!