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    Affordable Floors

    4.3 (99 reviews)
    Closed • 8:00 am - 6:00 pm

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    T-Bar NOT aligned with door frame.
    Pia O.

    If I could I would give these guys NO STAR period. My experience with this company started off ok however they were really poor at communicating. They did not return phone calls nor did they send confirmation of deposit or starting date UNTIL I complained. They actually gave me a reference who I called in Seal Beach. They lady was very sweet and said they did an ok job. Then she said "well maybe I'm too picky but the baseboards where all messed up". I should have stopped right there and backed out but I thought "I can control this outcome if I stay involved" and give them a chance. On day of install they called me at 10am and informed me the had received the wrong flooring. MY question is why would you not inspect what was received when delivered and WHY wouldn't you cross your tee's and dot your i's and plan the job. I had a deadline and informed them I needed confirmation in advance and if not COMPLETED there would be a 10% penalty for each day. This was confirmed in an email. WE HAD TO RESCHEDULE. Day one was demolition which was cut slightly short because the noise to neighbor. Day two, day of installation they were 2 hours late and showed up with a couple of extra guys just in order to finish on time. I left for a few hours for my volunteer work and came back to what was looking like a possible finished job by end of day. I helped cleaning up dust and glue and by 5pm he handed me the SATISFACTION SURVEY. MAJOR MISTAKE - I PLEAD WITH ANYBODY NOT TO FILL THIS OUT PERIOD!!!!! Being tired covered in dust you tend to do an overall quick look and I guarantee you, you will miss their complete BUTCHED up WORK. I hope you as a consumer will JUDGE THEIR WORK BY THESE PICS and make a sound intelligent decision. Also, they did not leave left-over tiles or grouting behind (the bag should have been more than half full). I found out TWO things: When grouting the bathroom they did a poor job and missed around the toilet outlet. When installing the toilet I had no grouting to fill in what they missed which meant my plumber and I had to grout again by buying more grout. They broke my bathtub facet which explains when the tiler was cleaning up bathtub of dust he was reaching to the bathroom sink to get water. IF you have any questions and would like to see their work in person please do not hesitate to reach out. I do not know if I have the strength to take this to SCC or if it's even worth the money. I rather EDUCATE any POTENTIAL customer of this company to pay a little extra and not have the POOR experience which I guarantee is best to avoid.

    Open staircase the crew wanted to close up.

    I had used these folk a few years ago when Steve was involved. I don't think he's part of the picture now. My daughter used them too so I had great confidence and did not seek other bidders. The problems began with trying to communicate after we got the quote. For over a week calls were not answered, answering machines were full, and the cell phone for Ben went unanswered. Finally I found business card from the previous work and called it. Someone said they'd relay my interest in following up to the office. They were very cooperative in scheduling their visits around my work and travel schedule. The crew arrived as expected but was confused about the work to be done, asking me if it was a floating or glued floor. Shouldn't they know? Also the open stairway was confusing to them and their solution was not as discussed earlier. Once we got the job understood (three flights of stairs, and a hallway) work proceeded well. They worked hard and long each day but two days turned into three. No problem, take the time, do it right. Finally done and cleaned up. I went to work doing some trim painting. That's when I found the poor workmanship. Unfilled holes where they'd used wire nails in the flooring, gaps in the silicon grout, bits of adhesive on the walls and flooring. Here's the difference. I had a work light so I could see what I was doing. They were working with the limited hallway lighting, and twice I had to turn the lights for them when it got dark. They could not see what they were doing but just kept working. The transition to the carpeting was just cut off and the carpet nailed to the subfloor. Since they did not include t-moldings the crew just cut and nailed the carpet. Never asked, never questioned why no t-moldings. So I called for them to do some rework. They came and filled the hole I pointed out and SOME of the nail holes. But still they had no work light and I'm not loaning mine. (My tools disappear when I loan them to contractors.) I would have thought they'd inspect the whole job for rework. I am resigned to buying some matching silicone and finishing the job myself, and cleaning up more adhesive. A day after they left I found a soda can and an empty water bottle in my yard, and bits of flooring where they did their cutting. Today I was working in the yard when something stuck to the bottom of my shoe. I expected some gum or likewise. I had stepped on a 1" sq piece of the carpet tack strip from the old carpeting with the nail pointing straight up into my shoe. LuckilyI was not in sandals or my grandkids were playing around. In the end, the work looks good. It was just a struggle to get to this point. There must be someone competent to do the job right the first time and bring enough work lights to see what they are doing.

    a patio with white and black tiles
    Patty D.

    Great customer service with good communication! We interviewed a few companies for our patio flooring project - they are fairly priced and had the tile we wanted in their warehouse so our project was completed in a timely fashion. The start day of our project happened to fall on the one day out of the year it pours in Southern California (of course) so we had to push back the start date a few days. It was only a 1.5 day project and they were so nice they even came out to finish on a Sunday! So greatly appreciate it. They did an excellent job - very professional, very clean. Grout lines were perfect and they didn't get any on the surrounding walls. They even neatly wound up our hose after the project (it's the little things). Would definitely recommend!

    M K.

    They were no help at all and the owner Starla R. said, "sorry but it's below our minimum beat of luck". I asked if she could recommend another company that might be able to help. Starla said, "sorry but I do not...I would try local flooring providers". I thought that's what Affordable Floors was when I searched Tile Installation on Yelp! While I understand minimums, however a good business person would have a alternative suggestion/recommendation of another contractor that could do the job. That guy might have a job too big for him and throw some business back to Affordable. This is just my opinion, take it for what it's worth. It looks like when Affordable does take a job they get decent to good reviews.

    Lisa H.

    Called a few weeks ago because there was a space between two pieces. Guy said it was normal and would go back. I was put on hold and he never got back to me. Space is still there and no call back. Very disappointed.

    Damage caused by Affordable Floors.

    Bad experience. Part of my hardwood floor was damaged due to an A/C leak and I was looking for a company that could replace just the damaged section. Their Account Exec inspected my hardwood floor damage and, by using a measuring gadget and a printer in his vehicle, was able to show me floor plans and provide me with a quote. He stated that Affordable Floors could match my existing hardwood flooring and said he'd never received a complaint. He was charming, I believed him, and I signed the contract. Little did I know then the disaster I was headed toward. They used an electric saw in my house which set off the smoke alarm. They told me that the new floor boards had to acclimate to the temperature of my house...for 24 hours. Note: when it turned out not enough flooring had been ordered, the new supply wasn't required to be acclimated. One day, Steve (the owner of this company) scheduled workers to arrive at my house at 2 p.m. the following day. I decided to work in the morning and leave my office at noon so I'd be at home in the afternoon. At 8:25 a.m. the following day, 5 minutes before I arrived at my office, Steve called me to say his workers were 10 minutes from arriving at my house. Really??? Don't most people have to request time off and make sure their work is covered? Steve called me twice to ask what color stain I'd decided on for my flooring. The first time, I told him "no stain." The second time, I asked if he had access to my contract because it clearly stated that my floorboards were not to be stained. Just before the workers were about to leave my home on the last day, I got to inspect their work. Finding scratches on the baseboards wasn't a surprise, but I did not expect paint to be scratched off door frames 2 feet from the floor or the startling amount of plaster damage to my hallway walls. Steve refused to fix it. Instead, to hide part of the damage, he offered me wider baseboards as a "free upgrade." I don't consider them to be free and, when they don't match the rest of the baseboards in my house, they sure aren't an upgrade. It was another day or two before I realized the new floor boards do not match my original floor boards. The new floor boards will need to be removed and replaced some day in the future before I sell my house. I worked long and hard to be able to purchase my house and I cherish it. Affordable Floors did not respect me or my home. Steve was incredibly rude to me on the phone (I actually hung up on him...on two different occasions!) and gave me a hard time when I tried to ask questions. I feel very angry and disappointed.

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    10 years ago

    Still haven't had an unhappy client. Steve is always available and goes out of his way to make things happen on short notice for my clients.

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    Page 1 of 3

    Ask the Community - Affordable Floors

    Are they still in business? Won't return phone calls. Anyone know anything?

    This business was sold a year ago and went through a year of terrible management before it went back into the hands of the original family of Steve Sullins. It is now operated and owned by his niece and nephew, Starla and Ben Rajavuori. They are… 

    Don’t See Your Question? Ask Away!

    Review Highlights - Affordable Floors

    “That being said, we had Steve update the floors of our entire house in Huntington Beach.”

    Mentioned in 57 reviews

    Read more highlights

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    # Highest Recommendation for Stoneshine Concrete Floor Polishing…read more I am pleased to give Stoneshine Concrete Floor Polishing my highest possible recommendation. From beginning to end, the quality of the work and the professionalism of the entire team were exceptional. Our crew--Victor, Jose, Armando, Ricardo, Rafael, and Romero, under the supervision of Greg Torres--was outstanding. Every member of the team demonstrated an impressive combination of technical skill, attention to detail, professionalism, and genuine pride in their work. Floor polishing is a demanding process, particularly in an occupied home, and I was extremely impressed by the care the crew took to protect our property throughout the project. They were exceptionally conscientious about furniture and surrounding finishes, understanding that many items required delicate handling. They carefully removed doors when necessary, protected walls and adjacent areas, and maintained an unusually clean and orderly work environment. Their preparation and cleanup were every bit as thorough as the polishing itself. What distinguished this crew most was their attention to detail and commitment to achieving the best possible result. Rather than simply completing each stage of the job, they continually inspected their work, identified areas that would benefit from additional treatment, and addressed them without hesitation. They were meticulous and clearly held themselves to a very high standard. Communication was equally excellent. The team provided thorough explanations of the polishing process, kept us informed about the progress of the project, and readily answered questions. They arrived when promised each day, worked efficiently and consistently, and completed the project on schedule. Their reliability made a substantial project remarkably easy to manage. The crew also deserves special recognition for their work ethic. Working through the intense August desert heat, they remained cheerful, courteous, focused, and remarkably hardworking. They worked relentlessly to provide superior service without allowing the difficult conditions to diminish either the quality of their work or the professionalism of their interactions. Every member of the team was polite, helpful, respectful, and pleasant to have in our home. I would especially like to recognize Greg Torres for his leadership. It is evident that Greg has created and reinforced a culture in which professionalism, craftsmanship, respect, and personal accountability are expected. He sets an excellent example for his team and is clearly highly respected by the crew. The consistency with which every team member demonstrated the same high standards speaks volumes about Greg's leadership and about Stoneshine as a company. The finished floors are beautiful, but equally impressive was the experience of working with this team. Excellent craftsmanship is important; finding a crew that combines that craftsmanship with reliability, cleanliness, careful treatment of a client's home, excellent communication, and genuinely pleasant interactions is much more unusual. I would recommend Stoneshine Concrete Floor Polishing, Greg Torres, Victor, Jose, Armando, Ricardo, Rafael, and Romero without reservation. They exceeded our expectations and demonstrated what top-tier professional service should look like. Highest recommendation.

    Stoneshine came through and fixed a massive crack and broken piece of our inset sink. Benjamin and…read moreJose busted there butts and did the best they could with a massive massive crack and break

    Affordable Floors - contractors - Updated October 2026

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