Make cautious purchases because owner imposes a 25% restock fee, for tile I could walk over and lay back on the shelf myself NOT SPECIAL ORDER; AND a "surcharge" for something unknown. Invoice makes no mention of this policy. Sales staff friendly and knowledgeable; inventory fabulous. For my next project(s), I will shop elsewhere, forever. read more

Our tiles were NOT special order and all contractors ask their clients to buy a little extra knowing that they can be returned. Your business is the ONLY one in 20 years of renovating many homes that has NOT ACCEPTED any RETURNS. Why isn't Ralph responding to my messages requesting the Vendors name and contact information so I can deal with them directly regarding returning the tiles? read more

We chose this tile shop for our house remodel for two reasons: their massive variety, and Rafael. Rafael can basically design whatever you need. After we showed him some things we'd picked out and gave him some idea of what we were looking for, he'd go and find something even better. We wound up getting kitchen backsplash, and two bathrooms (shower, shower accent, mosaic, bathroom floor) worth of tile from them. There are a ton of tile shops in the area, but nowhere else was there nearly a fraction of what this place has. We found a beautiful blue tile for the bathroom that no other store came close to having, along with the most gorgeous mosaics and accent tiles to match. The downstairs shower accent wall tile in particular is something special: there is glitter that shines, along with gold accents (it was also accordingly quite expensive, hence limited to an accent strip). The prices here aren't the cheapest nor the most expensive; I would say don't come here expecting a great deal, but you can expect a huge variety, and if desired, Rafael's excellent design expertise. He is understandably quite popular, so calling ahead to schedule an appointment with him is a good idea. read more

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The tile stores on State College are massive and confusing. I had to try and match an old porcelain tile without a name or manufacturer. Ralph stepped up and gave me the best customer service. He knew his inventory and guided me to a few potential options. Also assisted me with a countertop. So easy!!! What a lifesaver. Thanks Ralph! read more

Great customer service. I'm trying to find a matching tile to very old tile and he was kind enough to recommend another store as he doesn't carry older tile (like most stores). read more

Place made me pay 100% upfront for tile and would not reimburse me for 6 broken boxes of tile. read more

American Tile and Marble Design - Broken tile from store - Flooring Near Me - Anaheim, California

This is our second project, purchasing tiles for all our 4 bathrooms. Thanks to Brad, we were able to get all of our needs under one roof. He's very patient throughout the entire process, and made great recommendations that made our decisions much easier. Definitely no need to go anywhere else with their great selections, prices and excellent customer services. read more

I recently remodeled two bathrooms. I was dreading the process of looking for tile because too many choices tend to overwhelm me. I visited a few stores before I was fortunate to walk into American Tile and find Rafael. I had a little bit of an idea of what I wanted and explained it to Rafael. After what seemed like hours of looking at tile, I made a decision. Naturally, I struggled with my choice. Rafael sent me home with samples so I could make a confident decision. Even after I had made my decision, I was still questioning my choice but Rafael assured me that I would be happy with my decision. And he was right. The finished product is the bathroom with the wood look shower. When it came time to do the second bathroom, there was no question where I was going. I walked in and Rafael was there to greet me. This time I had an idea from which to work (the mosaic shell, sand and glass tile). I told him I wanted a subway tile for the shower and a tile that looked like sand. He walked right over to each and that was it. Easiest transaction I ever had!! You will not be disappointed with American Tile! I enjoyed working with everyone there, not just Rafael. And you'll have a tough time finding better prices elsewhere. QUALITY + SERVICE + PRICES = A++ read more

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Such a rude people.... Walk in the store and asked for a specific Marble that I wanted and asked for the price per square foot. The answer was: Yes we have it and what is your budget? I replied: What is your price? The reply was: What do we have bid to get your business. I replied: Need your price and I will let you know. He said 10 Dollars which I knew it is about 3 dollars above the competitors. I asked again: Is that your best price? He said : NO...!!!! I can sell it to you for $9.95 !!! I turn around and walked away from these jerks that they have no respect for a customer. Went 2 doors down to STOCK DOCK & DESIGN and got it for 6 Dollars and gave them my 10K business. read more

They have a great customer service and I would highly recommend them to anyone who is remodeling their house. Definitely one of the best in business read more

Place was great and have a complete selections of tiles reasonably priced for our bathroom renovation. Costumer service was big difference and with the help of Rafael. Tile selection went easy as he gave feedback and knowledgeable input on application intended. Keep up the good work read more

Amazing service !! Top notch products!! This is the THIRD property they helped me remodel and their service, their quality of stones, tiles and marbles are BAR NONE! I worked with Moe and he redid our back yard in Newport Coast - what others in State College brought me broken products from different shipments - this place outside themselves yet again! Saved my project, saved my home!! Couldn't recommend them anymore! American tile & Marble is the BEST !!! Photos to come! read more

Wali helps me pick up tiles and stone I need for a new project. He is really patiently and he is a responsible sales ! Any time I have question he gonna response and help me first timing! I feel so easy to work with him and since I know he work in this shop for ten years already I can feel his Loyalty and responsibility！ he is very knowledgeable about materials on tiles and stone ! Anytime I show him picture you can find what I want ! :) read more

Rafael was unresponsive after making promises. If your total order isn't worth their time, they won't return your call. Don't trust their empty promises. read more

So glad we stopped by here. Found what we wanted for our bath & shower remodel. Prices were fair and better that some others in the area for similar tile. Brad was so helpful in helping us select our tile and coordinating. Tile came in exactly when he said it would without any issues at all - bonus!! Brad is our go-to guy for tile needs. read more

I had 2 other companies and they both took a while to get back with me on a quote . Eric mailed and called me within a day.now that's customer service.i was given a quote by giving them a layout of my bathroom.again with a quick response.thank you Erick.keep up the service and continued success will be there.the quality and workmanship were great! i love people that take pride in there work.whatever it may be.communication i believe is the key to success.and they communicated perfectly.and on time,what a way to run a business! read more

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We bought our tile on sale for a great price and received friendly service. read more

American Tile and Marble Design - Our front entryway - Flooring Near Me - Anaheim, California

This place is awesome. Moe is a pleasure to deal with. His company redid our entire house when it comes to tile. They did an amazing job. The service we received was much more than we ever expected. He was personally involved to the very end to make sure we were happy. I thought service like that doesn't exist anymore. The quality of their tiles and marble is very high. Thank you again Eric read more

Excellent service! Vanessa really went the extra mile to assist me with the difficult task of choosing tile for my bathroom floors and showers. After searching Home Depot lowes and other numerous tile boutiques, American Tile and Marble Design exceeded my expectations. Vanessa not only worked with my budget, she was also very knowledgable which made it easier to decide on the tile to use in my bathroom. Now my bathroom is very luxurious and modern. Very satisfied with my new bathroom! She's gorgeous too which made my tile shopping experience very pleasant. I highly recommend this company. You won't be disappointed. read more

This place is huge with tons of variety of tile and marbles. Brad is the nicest guy. He's so helpful and going extra steps to help me with all the dimensions and layout. I was referred by a friend and now I will refer all my friends to go here. Thanks Brad read more

These guys are amazing!! Their attention to detail and professionalism is excellent. We hired American Tile for a kitchen upgrade and could not be more pleased with our new kitchen. The old kitchen was dark and it's granite was very difficult on the eyes. The new white quartz counters and marble backslash are just perfect. Thank you guys so much for helping the house become our home. We highly recommend them! read more

American Tile and Marble Design - Our new upgraded kitchen! Thank you Mo and Wally! - Flooring Near Me - Anaheim, California

No good service Not gonna do business with them anymore and don't buy there product anymore Always check your receipt if you paid right because if you don't check they will blame on you. And if you will come back they will gossip on you. And that time i was in a hurry and didn't able to check the receipt and he called me . They charge me wrong. He said it is his fault but in fact/reality no he blame it on me. Just always check your receipt. Check the product before you accept it. Sometimes they will wrap it good so that you cant check it. And when you open it. It is all damage read more

Buyer Beware!!!!! Bought $6000.00 of marble and each piece was 18 shades off from the next! Junk!!! They would not allow us to exchange, return or anything...what kind of retail store is this that you cannot exchange??? Makes you wonder about there integrity, if they will not even allow a "exchange"......Nothing about this is American like there storefront says. The stores next to them say they get customers walking in all the time for "help" for what this store is doing to the general public. It makes me wonder if there reviews on here are real or if there fake reviews. I think we should "picket" there store and cost them $100K in sales while my family pickets there store.... read more

Will go back again and recommend this place to family and friends! They got the best tiles and are more affordable compared to other stores! Not to mention,their staff named Vanessa was the best too! Helped us pick the best combination for our bathroom tiles! read more

American Tile and Marble Design - Flooring Near Me - Anaheim, California

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Wonderful service and great prices! Rafael helped us with our tile selections for our bathroom. We are very happy with his service.

Raphael was very pleasant and helped my wife and I come up with a color and tile to complete our kitchen backsplash. This store had a very large selection of tiles and allows you to take home samples so you can find the perfect match. Also, they are very affordable and came in first on their quote compared to the 5 surrounding stores. In addition, they went above and beyond to have my order ready in two days. read more

American Tile was a great place to look for backsplash for my kitchen. Raphael was very helpful and gave us a good price. We spent 4 hours walking in all the stores, but when we walked into American Tile, I found that backsplash that wowed me. I would highly recommend this store. read more

They are as good as it gets. We bought all of our shower tile from American Tile & Marble and have had nothing but a great experience. Rafael Resendiz was extremely knowledgeable and helpful during our selection process. He gave us an amazing deal and even offered to store the tile until we needed it on site. We HIGHLY recommend American Tile & Marble to anyone who wants to deal with a company that is, "As good as it gets!" Mike V read more

I have done and few remodeling projects with this company and every time they have impressed me. They have endless selection of material for every project and every occasion. They have done my kitchen cabinet, countertop, backsplash, flooring, bathrooms, and the tile in pool. They are dependable and easy to work with on time performance. After they were done, my house it really looked great. I could not ask for anything more. This was a one stop shop where they had top of the line quality products at competitive prices. I could not be happier. I highly recommend them for any remodeling project. read more

Complete and utter crooks. They are charging 2 times the price for granite tiles you can buy from other wholesalers and Wali Hairat is a rude, crooked and discourteous jerk. He has zero customer dealing skills and should never be in retail as he is a lying crook. He continuously lied to me about an order I placed and then was dilly dallying on the order and then told me to buy it somewhere else. Guess what? I bought it next day for half the price this crook was selling it to me. Would never do business with American Tile again as they have crooks stealing from customers. read more

After shopping around for our specific marble tile we wanted from all those stone retailers on State College, we ended up at American Tile & Marble. We were immediately greet by Brad who provided quality customer service. We had a couple of prices from other retailers and Brad was able to not only match those prices but he beat them too. The stone arrived within the time frame Brad promised & was easy to pick up. While in construction, we ended up needing more stone due to the precise cuts that were needed and Brad was able to get more stone ordered and at the house within 24hours. Thank you Brad!!! read more

Never done this before, but I have to write a review, even before I have purchased anything. Brad's patience, time, follow-up and ideas are amazing. Called and walked lots of tile stores, but not one has provided the level of serve of these guys! And that is knowing that my needs are for a small bathroom! Kudos to American Tile for outstanding service. Hard to find and you guys get it. Five stars and two thumbs up. Thanks Brad! read more

I was referred here by a friend, I had a great experience from the minute I walked in, Rafael has been friendly, customer focused and interested in our project and working to show us products and ideas. We have purchased some of our products from them and they have been attentive and professional to be appreciative for the sales made rather than just pushing us to purchase everything they present. They have a great showroom with lots to see, Worth checking out! read more

Mo and the team were very helpful and dealt with our contractor and all the problems we had with our extensive remodel. Great experience. I would highly recommend to any friend or family! read more

Do yourself a favor - DO NOT buy tile from here. If I could give this place ZERO STAR I would. There are a ton of other great tile places on State Street. Don't waste your time or money here for two reasons: #1 Their product is not what they claim it to be. Our sales rep sold us 98 square feet worth of Carrara white honed 6x12" tile and when we opened the boxes, HALF THE BOX WAS WHITE marble and HALF THE BOX WAS GREY marble. I don't mean that half of the total number of boxes was different colored marble tiles. I mean that IN ONE SINGLE BOX OF MARBLE, half of the stack was white, and half was grey. See attached pic for proof. #2 Their sales rep, Brad. Clearly, I did not read the other positive reviews because our sales rep was not Vanessa or Eric. Whatever you do, DO NOT give Brad your business. He is nice and pleasant when he wants to sell, dishonest and dodgy when there is a problem after the sale. Before I go into details, I just want to be clear on this one point: We understand perfectly that when buying natural stone tile there are variances and inconsistencies that exists within the stone. Furthermore, since it was a "special order," all $900 worth of this white/grey marble was nonreturnable, which we also understood perfectly when we paid. Rather than make a stink and demand that we return all of the marble, we sorted the grey tile from the white tile and decided to make the best of the situation: instead of tiling both bathrooms in white which was our original intention, we would tile one bathroom floor in the white marble and the other in the grey marble. Might as well stay positive over something we can't control, right? Back to the details -- When we discovered that the tile was two very different colors, we called Brad immediately to try and figure out a solution since we couldn't return it. Brad explained how natural stone has inconsistencies, blah blah blah, even though in this case it was a clear issue of two different colored tiles in the same box. My husband even posed the question: "Brad, would you put these two tiles in the same room in your home?" Of course, like anyone, Brad responded with "No." However, he had the audacity to suggest that we should have bought 25-30% overage -- not the standard 10% -- in order to compensate for the mixed-colored tiles that we had no idea about in the first place!! By sorting out the tiles, we needed more to compensate, so my even-tempered, happy-go-lucky husband very clearly, calmly and nicely told Brad to please have three additional boxes of tile ready at his store immediately so that we could pick it up when we needed to instead of waiting additional days for the special order timeframe. When I called Brad two days later to tell him that we were on our way to pick up the three boxes, he said that there was no way he could get the tiles because his distributor doesn't work on Saturdays and proceeded to blame my husband saying that my husband never told him to order the additional three boxes. Needless to say, I was pretty shocked. Not only because Brad lied to me but also because his demeanor immediately changed. He went from "Brad, The Nice Salesman," to "Brad, The Jerk," talking over me and blaming my husband instead of helping me solve the problem. Shouldn't that be part of a good sales person's job -- to help?? An honest sales person, yes. Despite the fact that our General Contractor and I heard firsthand my husband telling him so, Brad vehemently denied this request, deflected the blame, and made a simple situation waaaay more complicated and unpleasant than it ever needed to be. My husband and I are reasonable, honest and respectful people (and customers). But did we lose it? Absolutely. We did. As you can imagine, we were livid. Had we known that American Tile and Marble 1) sells boxes of marble tile with different tile colors in them; 2) displays tile samples not indicative of their actual product; 3) choose not to disclose such an important fact to their customers when giving said customers their sales pitch; and 4) expects their customer to spend more money in order to compensate for the store's own error, we would've never set foot in this place. Ever. I normally only write positive reviews on yelp because what's the point of always being negative, and good/happy experiences almost never get written up. However, in this case, I can't follow my own Code. What they've done is just wrong. Take it from me - don't buy from this place. You'll be much happier going somewhere else just a few doors down. read more

American Tile and Marble Design - BEWARE! ATMD sold us 98sf of nonreturnable marble. Should be all white tile. Instead, each box had 2 different color tiles. - Flooring Near Me - Anaheim, California

I am updating and revamping a previous review in which I was displeased with these guys. They have since followed up, come out to see us to make things right, and even offered to completely rip our shower out and redo it for free labor. They just want us to be 100% happy. Wally has been out several times and this last time he brought the VP Moe with him. It's apparent that customer satisfaction is #1 to them. Thanks for the follow up ATMD! read more

I've been in the Real Estate business for 40 years and was amazed at the great service Brad provided. These guys are the real deal! Their prices were also better than anyone else. I seriously recommend these guys!! read more

The best place to get beautiful high end marble, medallions, tile and high end pieces. Vanessa and Eric are a Gem. Vanessa is very patient and helpful. We are remodeling our home without the help of a designer. Vanessa has helped us tremendously with her great eye for design. We are amazed by all of her recommendations and the end result. It is wonderful to know that as a client, I am able to feel at ease and confident with my purchases and the end result is one to be envied by all. I wouldn't even bother to tour any other stores in the area. This one is the best hands down. read more

Checked out a few tile stores on State College. Was feeling frustrated until we went to American Tile and Marble Design. There we met Raphael. He went above and beyond to say the least. Thank you, again Raphael..We appreciate your expertise and your fantastic customer service!! read more

I worked with this company on 3 separate projects. One major floor tile project, one kitchen backsplash tile project and a small carpet restretching project. The first 2 projects went very well. We are very happy with the tiles we selected, the installation process, the installers and our experiences with Wali and Vanessa were great. The quality of the tile installation was excellent!! We had such a positive experience with American Tile on the first 2 projects that I didn't have to think twice about hiring them to do the final and smallest job of the 3 which was restretching our carpet (5 rooms at bout 1,500 square feet). The job was completed but sadly with some issues. I felt the price I had agreed to pay was too high for the work which was actually completed. Fortunately, Moe, the owner, immediately stepped in to rectify the situation. Moe proved to me that American Tile and Marble take customer service very seriously. Moe gave me the choice to pay whatever I felt fair for the job even if it was nothing at all. I was not looking to get out of paying so I paid them what I felt was fair for an hour and a half of work. I highly recommend American Tile and Marble and look forward to working with them again in the future! read more