These guys have some of the best material I'll give them that a lot of selection, but their installers are very shitty and unprofessional. I would never let their installers touch my home again. I recommend finding your own installers. They left the tiles uneven in my restroom. The laminate flooring installer also did poor quality work. It looks nice, but if you're into Details, the quality is poor. They did very unprofessional work on the base boarding.. read more

Very good very nice the people are great workers, the owner is a very helpful individual. The prices are great and their work is very efficient. read more

Hayssem is a very nice man, he runs the place, he's very flexible and took care of some extra things I needed, I had full kitchen remodel and bathrooms, for the competitive pricing they offer were very satisfied. The showroom floor is absolutely stunning and there's so many options to choose from you can get lost in his shop lol. They always take my calls for questions and minor fixes, keep in mind that in this economic situation we're in a lot of Contracters are understaffed and short on certain materials, with a little patience and extra effort you can get all your remodeling needs done with Palata read more

Palata Tile & Stone - kitchen with stainless steel appliances - Carpeting Near Me - Upland, California

I have been here 3 times now for my high end flips and I have to say they have an exceptional choices of tile. They have a very LA vibe in their store. I use to go to LA Tile in Stone in North LA but not anymore. I live in Claremont so this place is much closer and Hayssam is a great sale sales rep. He knows his stuff. read more

I've ordered tile from here couple times now and every time they are polite always helpful and give them the best pricing! They have huge selection And if they don't have the tile in Stock they can have it in fast. read more

We're in the middle of remodeling our home and needless to say COVID delays with construction materials hasn't made it easy. We were so lucky to meet George at Palata tile. He's been so helpful. There store offers so much I can't even begin to tell you. He was able to look up stock and let us know what was available on the spot, so we could stay on track with our completion date. If you're looking for any kind of tile, flooring, carpet and even kitchen cabinets I would start here first! read more

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I've used this company twice and there was a reason I came back and will continue to do so. They are professional, have great prices and do beautiful work as well. read more

Palata Tile & Stone - White quarts counter tops. - Carpeting Near Me - Upland, California

Love George, Magic and the lovely man who helped me load all the heavy tiles into my mommy van. They helped me pickup the tiles for both the kitchen and bathrooms. They are easy going and helped me with measurements. Showroom was big and clean. Got all the tile on sale! For sure I'll Be back again for my next project! read more

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Great selection of flooring at good prices. They let me take a piece of tile without requiring me to purchase it then return it. Installation was done on time when promised. read more

I recently bought a new 3450 sq. ft house in Fontana, and I am so glad to have come across these guys! George at Palata Tile & Stone is very helpful - if you are looking for tile for your house - definitely come here. I did my entire house with tile and George was able to provide me with a reasonable price/options for my whole house. They have much better options and better prices than a local store like Home Depot. They also offer delivery to the surrounding area, and are very flexible and willing to work with you. The personal touch and service is what sets them apart as well. With other big name stores you'll sit on hold and deal with different departments etc who have fixed policies. These guys are only one text or phone call away for anything you need and are pretty flexible, which made the whole process a lot less stressful! Thank you George and team. Will definitely use you guys again for my next house! read more

I am helping my parents with their home renovation. Both are in their 70's, have never done this before and are on a very limited budget. We searched high and low for several months for a business we could trust and afford. Then we met Barak at Palata Tile. We learned of Palata after leaving another vendor just a few streets down. I saw Palata's advertisement on their window as well as all the parked cars so I thought what can I lose! 1. Customer service- Barak was really a pleasure to work with. We came down to the store a few times to compare them to the others on 9th street and several other vendors in LA and Orange County. He always acknowledged us and even when busy made it a point to tell us he would be right there to help. We let him know what we were looking for as well as our tight budget. He provided us with several options and suggestions and really tried to work with us. Weeks later after we did our comparison shopping, we ordered a beautiful laminate floor for mom's living room and bedrooms and porcelain tile for her kitchen and dining room. The Laminate was not in stock and so Barak had to order it. I requested to pick up our tile and laminate floor a week later. When our contractors arrived at my folks house they said they needed it much sooner than that. I called Barak in a panic and he was able to have all items ready the next day :-) Can you believe that!!!!! 2. Value- like I said I really did my shopping for months before we chose Palata Tile. We even went to Hernandez Brothers, HD Supply, Lumbar liquidators and at least 4 other flooring places including 1 that a contractor recommended just a few streets down from Palata...The prices and the quality of the laminate and tile at Palata really cannot be beat. The parentals have been so impressed with Barak and Palata that they have recommended both to our family and friends!!! read more

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Palata Tile and Stone Company. Get it in writing! I spent a great deal of time choosing my tile flooring. I am extremely thrifty...Hassan had to look up all prices because nothing is marked(1st clue) He told me this tile was $1.99 per sq ft so I repeated twice $1.99? I made him repeat it twice as well because it was a good price for decent tile. I had him call to make sure it was in stock. It was and he can get it in 2 days. I went to quality granite(his recommendation) to choose my granite and quartzite for Hayssan to install on my counters and well I didn't have time to go back to order my tile.I called him later to tell him I would be in the next day to place the order. Next day, I called to tell him I was on my way. Hassan then tells me that he is ready to order my $3.49 tile . WHAT?! Where did 3.49 come from. I explained that I wanted to 1.99 tile that I took off the shelf that he priced for me when he followed me through the show room. It was the absolutely only tile that I even picked up in the store. He said he would have NEVER told me that the tile was 1.99. Said he'd never tell someone he could get that price...He said I was confused .....seriously? ..So I quess the thinks he is the only one that can get that tile???? Hassan, you have lost not only the $2000 tile+supplies sale but another tens of thousand dollar quartzite installation sale. And yes, Floor Decor(yards from your store) got the same tile for me at pennies more than your original stated price. See Mike at FloorDecor in Upland. Very professional! Also shout out to Arizona tile for giving Military discount...unlike Hayssan at Palata. read more

Palata Tile & Stone - Carpeting Near Me - Upland, California

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Palata's prices are fair and a kitchen install is priced reasonably. The original estimate I got was about $1500 short. I primarily worked with George, who is a friendly salesman but I think he might have too much on his plate because there were several miscommunications that caused me to run back and forth between Anaheim and Upland. Additionally, there are several things that were never mentioned but are good to know if you're planning on making purchases. Kitchen: 1. They cut the countertops onsite and everything will be completely covered. 2. They remove your appliances from your old kitchen, but don't hook anything back up (hopefully everything fits). 3. Cabinet hardware and sink faucet does not come with the install so you must do that yourself. 4. The items you pick out for your kitchen might not work last minute and they will install before letting you know. Flooring: 1. Order extra and count the number of boxes that you recieve on the palettes because they may be incorrect. 2. The flooring is not delivered so you will need to have a truck or rent a Uhaul to deliver it yourself. 3. You need to know exact measurements and types of moulding that you will need (the salesmen aren't knowledgable). 4. If you need to order more flooring, the minimum is sometimes 1 box and sometimes 3 boxes depending on the day. I would suggest to get everything in writing and to order a few extra boxes of whatever you need. I wish I knew this ahead of time. I am giving 1 star because the total order ended up costing me hundreds extra in gas, Uhaul rental, and handyman labor. Overall, this was a very disappointing experience and I won't be returning. read more

Just getting around to write this review. Actual work was performed roughly a year ago. When it comes to hiring someone to do some type of job for you, no matter what they do right, it's the work that they don't do well that sticks with you and you remember the most. That is what leaves a lasting impression. Unfortunately Palata Tile did not stand behind their job even though they claim a 1 year warranty. Such is the case with the work they performed for us. First, what they did well. We hired Palata Tile & Stone to lay flooring tile throughout our complete home and perform a complete kitchen upgrade. I provided the tiles for the floor and that was performed well. The kitchen upgrade (i knew the cabinets would not be high end at the price we were purchasing them at) but all that came out well also and so far they are holding up. White Kitchen Cabinets with Brushed Nickel Hardware. Looks Nice. Now what they did not do well. First gripe, they seemed to provide a good price for installing baseboard trim and so I agreed to have that done. But they did not paint the baseboards. What home owner wants baseboards installed but not painted and I think if a customer is requesting to have baseboards installed, they are also expecting them to be painted! If paint was not included in price, they should have explained that to me in the beginning. Second gripe, i distinctly remember asking for under cabinet lighting. Once all cabinets were installed, they did not do any under cabinet lighting and stated they do not do electrical. And now the biggest gripe. The Backsplash that I had installed was done very very poorly. Once the installer had finished i pointed out the poor work and he got angry at my wife and raised his voice ( i was unfortunately not there at the time). He stated that we need to clean it up. Who installs tiles and then tells the customer they need to clean it up. I contacted Palata multiple, I mean multiple times and even spoke to them face to face, each time they claimed they will fix it and send someone. As soon I leave their establishment or get off the phone with them, nothing. They just ignored me. I think they were hoping I would eventually just give up. If they come on here an reply and state they did contact me, let me tell you that is not true at all! I am going to post pics of the horrible job that the installer did. I wonder if he has ever installed tile before. If you decide to get your work done by Palata Tile, I recommend you get everything you want in writing and review it very well. My mistake was paying them before the fix was completed. I unfortunately believed them that they would fix it because they are very friendly and state, Oh don't worry, we will take care of you. Please look at the photos. All the backsplash is that bad. Would you consider this a professional job? Would you be happy after spending so much money and you end up with this? Now I am going to have to eventually remove them and get new tiles put in. Leave comments if you think I am way off and that you think it looks great. read more

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I want to thank George and his whole crew that worked on our floors. It looks beautiful!! George was always friendly and helpful every time I came in to the store (about 4 or 5 times) and couldn't make up my mind with which tile I wanted. I would recommend Palata Tile and I am sure we will be back when we change our carpet upstairs. Thanks again!!! read more

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This company is exceptional. As a contractor I have high standards yet Hayssam and his professional and friendly installers exceeded my expectations. My wife and I visited their large showroom to select new flooring for our entire home. He patiently answered all of our questions and allowed us to bring home samples. He later visited our home to take measurements and gave a competitive bid. Our project was completed 3 days ahead of schedule and they were incredible putting all our furniture back in place, not an easy task. Their attention to detail with elevations, transitions and molding was beautifully done. We have received many compliments from friends and guests to our home and I would highly recommend this company. I will be looking to them for a bathroom remodel in the future. Jerry E. read more

Over promise and under deliver. Price was decent but instalation was poor. I guess you do get what you pay for. Poor job was made on my stairs and I am still waiting for them to send some one to fix my stairs all I get is we will call you by the end of the day to let you know when they will be there. Never have I gotten that call back that they assured me I was going to get. At first they tell you they have the best installer and that they will take care of you but once the money is in there hand they forget who you are. read more

Palata Tile & Stone - Not even 2 months and the bull nose trim on the stair is popping out. - Carpeting Near Me - Upland, California

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We've been doing a remodel for the last 5 months and have had to deal with many companies & individuals of all kinds. Palata will definitely be on the "good list". We are 100% happy with the turn out! We purchased granite and tile for the backsplash in our kitchen and bathrooms and ended up paying quite a bit less than what we had been quoted by other companies for the same product. Our sales person was Manuel, he was easy to work with, kept his word throughout the process and his installers kicked a$$. We couldn't be happier! read more

Palata Tile & Stone - Granite counter tops and travertine backsplash - Carpeting Near Me - Upland, California

So far so good, was able to pick out nice cabinets and granite at a reasonable price. They came to measure within a few days. They will start tearing out old cabinets this Monday. I will keep yelp updated with before and after photos! read more

Palata Tile & Stone - Carpeting Near Me - Upland, California

Got a referral from a friend to go here. They have a special for a 10x10 kitchen with granite and sink for $3900. Installed. Also went looking for a deal on tile. Barak was helpful and patient both times we visited. The other employees greeted us upon arrival. You can't even get helped at some of the other places on 9th street. They have plenty of quality products to choose from cabinet choices no matter your budget. Lots of tile choices as well. We went looking for tile that looked like wood planks. Biggest selection I've seen. Lots of choices for counter tops too. My only complaint is the area where they have them is too dark ( needs more lighting), makes it hard to see the beauty. They have quartz, granite, marble, crushed glass etc. Busy on the weekends. Great time to go is during the week if you can. read more

We looked everywhere and liked the products and prices at Palata. We had wood looking tile floor installed which is gorgeous and everyone raves about how good it looks. We also had an accent wall and backslash installed with the coolest looking multi colored tile. They did some other work for us too and all of the contractors were very good and we would definitely recommend them. In fact we are planning on using them on our next project. read more

Palata Tile & Stone - Wood looking tile floor - Carpeting Near Me - Upland, California

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Manuel helped us out with a kitchen remodel. Our original layout was terrible, and the dishwasher door would hit the stove. Manuel designed an amazing layout that really utilizes our kitchen space perfect. Their contractors got the kitchen done in 2 days. Fast, clean, helpful. Palata is a great place to get your kitchen done and for a good price too. We are very pleased and will definitely come back for our next project. read more

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Amazing customer service. This place is a one atop shop for all your remodel needs! Truly easy experience

I had my whole house tiled by palata. Zack did our installation of both floor and shower. After installation , there were problems with grout: inconsistent color, depths, cracking, pinholes . After, request to have owner , Magic, to come and look at grout problems, he blamed everyone but his installers. I have had 3 other companies out to inspect grout ( including grout manufacturer), every one said it was improperly installed . Magic took my money and ran. Go elsewhere ! Still not resolved read more

I had done my research & compared prices before setting on Palata. I have no regrets. I am Sooo happy with the outcome.  They have Great service, Good selections and very competitive prices. I worked with Manuel who is a Saint. He is very knowledgable in their entire selection of tile and will even call distributors to find what I want. He is very attentive and even got back to me at times when he was not at work with any questions I had. It truly felt like I was priority. Very refreshing! Over all, I was VERY pleased. read more

I bought all my flooring for my new house at Palata. My sale's person is Hi Sem. Sorry I have no clue how to spell his name but that's how you say it. He has coordinated my carpet, tile, and baseboard installer. It's a big project and he checks on me daily with updates. The carpet guy is amazing!!! He arrived at my house at 6am and left at 11pm just taking a very short lunch and dinner break. He also drove from Los Angeles and has to pick up the carpet before arriving and dump the old carpet after leaving. I've never seen anyone work so hard and so such a great job. I have bullnose stairs and I know they weren't easy. Zack is my head tile guy. Poor guy it's a huge job. All of downstairs is tile, I chose one that is her to lay and my dining room has two spots where it connects to other rooms. I thought there is no way he will be able to line it up without having a thin row of tile, but he and his guy (sorry I don't know his name) are perfectionists! If you get tile there make sure you ask for Zack to lay it! Most tiles have a round edge, mine is straight and makes laying it much more tedious b/c there is no room forever. Also my floor is very bumpy. These guys are doing an amazing job. It's taking longer than we all expected and there's the added pressure that I'm moving in on Saturday but it is worth it! On top of it all I had all new baseboards put in. They were supposed to be done after the tile but I needed them in the bedrooms sooner so we can start moving furniture upstairs. Hi Sem sent out a great team. Poor guys didn't see that I had corner baseboard so they custom made them the sleeps and they look beautiful. So far my job is not complete but I'm impressed with the work so far and I am not easy to please. We chose a beautiful Italian wood tile. I think I paid $5.50/foot. Other stores tried to charge me between $10-$15/foot for similar tile! If you need flooring check out Palata and ask for Hi Sem! Tell him I sent you. Hopefully next year I'll be having him do my kitchen! read more

Palata Tile and Stone Company. Like others said, GET IT IN WRITING!!! They DID NOT MEASURE PROPERLY! This is going to cost me more money because now I have to re-model my kitchen. When I brought this up, they wanted to charge me again. For the mess-ups they created??? Be warned! HORRIBLE CUSTOMER SERVICE. read more

What a great place to go if you need some help in combining different colors and textures. Their inventory is huge and can be quite overwhelming but Hayssam helped us narrow it down based on what our final vision is. In the last 4 months we have been there twice for two different bathrooms and have been totally pleased. No sales pressure and total professionalism PLUS great pricing! read more

WOW and WOW. When I get my act together, I will post photos. My husband and I were planning to downsize and move into my Mom's condo which has been rented to wonderful folks for 5.5 years. We started shopping...oh, my head hurts. Lowes seemed to have the best deal...so we stayed in talks with them. THEN VOILA!! We were driving down 9th St. in Upland to look at floor options and saw the big banner at PALATA touting a 10 x 10 kitchen for $3900.00. Well, we had to give it a go. We started out talking to Manuel, who was wonderful. We returned the next day to look at cabinets more in depth and Manuel advised that we should talk to Barak, who is the kitchen specialist. Is he ever! He was so very helpful and knowledgeable. He came right away and did a walk thru and measuring of the kitchen, then provided the bid the day after we made our cabinet and counter choice. My husband and I had had a nightmare experience remodeling our master bathroom. So much so that we said we would NEVER do any remodeling again. Now we can tell you if we do plan to do any other remodeling/flooring...etc., we will call Palata first. Barak did everything he said he would...and more. Everything was on time...product arrival and more importantly the demo guys and installers. If they say 8 am, they mean 8 am or even earlier...or you get a phone call. Our reno lasted longer than expected as some unforeseen problems cropped up...namely tree roots coming up under the concrete foundation and breaking up the concrete. So, that all had to be demo'd and re-poured. Palata didn't do this work, but were extremely held up because of it. Always gracious and understanding. All in all we did kitchen and floor demo, new kitchen cabinets and quartz countertops and laminate flooring and new baseboard throughout the house. The demo and install guys were extremely courteous and CLEAN...they NEVER left a mess. Even when things were left in the garage to be picked up by the next team, they were left in the neatest fashion. I was amazed...i have pics of that too. Sam installed our cabinets beautifully and Tarik did the most amazing job on the laminate floors and baseboard. STELLAR! Let me close by saying....folks, if you are planning on do any flooring, kitchen, countertop or cabinets, please do yourself a favor and call Palata. John and Chris McAleer read more

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I had very nice experience with this place when I decided to change the kitchen and two bathrooms in my house, they were fast and the best thing prices were the best among all 9th street stores. I really want to thank the staff their. read more

Purchased a LOT of tile from these guys, the customer service was great until the installation was almost complete. My tile guy informed me that a glue was on the surface which would not come off with normal cleaners. My wife took a tile back to the store for assistance and*surprise* the owner could not remove it either. He advised us to come back the next day and speak to the salesman who sold the tile to us. What!?! Anyways, my tile guy had to purchase a special chemical from another tile place, and after an extra $300 charge, most of it was removed. When we called back and spoke to the salesman we got the run around. "I have to speak with the owner, blah blah," and were ultimately told they could do nothing for us. I would've been happy with even a little store credit. Once these guys get your money, they don't care what happens. Very disappointed! read more

I had a great experience with Palata. We were helped by George and he was amazing! He explained things very well and kept his word. The process was smooth and quick. I would definitely recommend and come back for future business. read more

Excellent customer service, great communicating with George at front desk. Polite and also a beautiful selection of flooring and tile! Awesome pricing! Would definitely recommend this store to anyone of my family and friends. read more

As two women, opening a new yoga studio in Glendora, YogaFunk, we had no flooring experience. Barack and George took us by the hand and guided us and made us knowledgeable throughout the entire process. We are so proud because we had a 5 star contractor tell us, our flooring was top of the line and when we told him the cost, he was shocked! We have since purchased more flooring and tile for the bathroom and had incredibly pleasant experiences. High quality, great prices and a knowledgeable and friendly staff that is there to inform and help you and never were we coerced into anything. They listen to what YOU want, not what they would like to sell you. I will never go anywhere else as long as George and Barack are running the show :) CThank you, Palata!! You are awesome read more

Tried to give me an incomplete item in a box hoping I would not check. Very rude George and the owners. Robery establishment.

We just purchased an older home that was pretty much original and Barak helped us pick out and design Kitchen cabinets, floors and all new bathrooms. The work started on time and the guys worked hard even on Saturdays in order to get the job done on schedule! Complete kitchen, all floors and two bathrooms top to bottom were completed in about 4weeks! Very competitive prices too!! I would use again and would recommend! read more

I just recently had my kitchen cabinets done we are super happy with the results I was hesitant at first but Barack took really good care of us we got exactly what what we agreed on and on time I would definitely recommend them I was very pleased with the work of the cabinet installers as well as the granite guys thanks palata tile. read more

Highly recommended. Palata did a great job from quote to the installation of our backsplash. We'd shopped some of their competitors on the street and couldn't even get them to show up for a quote! Palata also did our friend's kitchen, so I'm glad we followed their recommendation. Fantastic customer service! Our installer was great too! Thanks guys! read more

I've been considering my flooring options for about a month now and I can't say enough good things about Palata, in particular Hayssam. To say he is patient and kind is an understatement. Had I been my own customer, I would have fired myself a long time ago. Hayssam's service, advice and information made a painful process much easier. Decorating is not my thing, especially when it's for something that will be in place for years to come. Now I can't wait to have my flooring installed!! Thank you Hayssam! read more

I am so frustrated with their work, i had to hire a cabinet installer to adjust all the cabinet door. He was surprised of the work they've done and told me that I could sue at small claim court for reimbursement. I have brand new kitchen that I've not fully used yet because of the crappie work. Another issue I had to hire another person to fix is the kitchen and bathroom counter tops. The short A*hole countertop installer when he made the holes for the facets he made them right on top of the sink edge from underneath the counter. So F*ing wrong that I had to pay money from my own pocket to fix their shit. I will write these posts on all websites to let people know because as you know if business signs up with Yelp they push the bad comments to the end and keep good reviews at first. Yelp needs to post things as people write them. read more