​I cannot say enough good things about Ryan and the team at Hailo Flooring. From start to finish, they were the definition of true professionals. ​We initially hired them for a smaller project--installing flooring in a new workout room. We were so impressed with their competitive pricing, friendliness, and the high quality of the installation that we didn't hesitate to bring them back for a much larger project. They recently completed a whole-home recarpeting, baseboard replacement, and a full bathroom tile job for us. ​A few things that really stood out: - ​Responsiveness: Ryan was always quick to communicate and followed through on every detail. -​ Punctuality: The team was consistently on time, which made a huge difference in keeping our home projects on schedule. - ​Expertise: We chose Mohawk's SmartStrand Silk carpeting, and the finished result is absolutely stunning. The craftsmanship on the baseboards and tile work is equally impressive. ​It is rare to find a team that balances technical skill with such great customer support. If you are looking for honest, hard-working professionals who deliver on their promises, I highly recommend Hailo Flooring! read more

Thank you Ryan for following through for the last three months. After nearly four years, my floors started cupping through our my house. According to the inspector- it's the moisture in the house (supposedly due to cement slab). Ryan is trying to appeal the fact that manufacturing company has denied my claim. Service requested: replacement of damaged floors throughout house after only 3.5 years after purchasing and install of floors through Hailo Flooring. Quality: quality of the floors is literally trash. Floor is cupping throughout entire house. Value: it is tough to put value on damaged floors... STAY TUNED AS THIS CONTINUES.... read more

Yet another failed shower from Hailo flooring. Already replaced one bathroom and now we need another bathroom redo. Be aware of the tile service they offer. read more

Hailo Flooring - Cracked floor tile. - Flooring Near Me - Rancho Cucamonga, California

We had Hailo install luxury vinyl flooring in our brand new home back in Jan of 2022. Within 12 months, our floor began to buckle and break in several spots throughout our home. We asked Hailo to come out and repair our floor, but over 3 past years later, nothing has been done to fix it. Hailo is claiming the damage is due to the actual flooring material. However, the flooring manufacturer claims the damage was caused because the floors were installed improperly (specifically that no moisture barrier was installed and the floors were not property leveled). Hailo is claiming the flooring didn't require a moisture barrier, so they didn't install it. However the installation instructions in a spare box of flooring we have clearly states it was required. What's even more disturbing is when we review our receipt from Hailo, we were charged for this moisture barrier (see receipt). And since the problem started, Hailo has come out and cut holes in our flooring to measure the moisture in our slab, but they have never even bothered to replace the flooring where the holes were cut (they are simply duct taped back down in place). We've even had a neutral third party inspection of the entire flooring job. This inspection clearly stated that the floors were improperly installed and the slab was not leveled property which contributed to the damage (see attached report). And with all of this, Hailo still has done nothing. And in the meantime, we've been left with buckling and broken floors in almost every room in our brand new home for the past 3 years. We are now at a point where we've had to hire an attorney to resolve the issues with Hailo. But if you're considering using them to install flooring in your home, you should stop by and see what they did to our home....I have no doubt if you do, you'll find another company. read more

Hailo Flooring - 3rd Party Inspection Report - Flooring Near Me - Rancho Cucamonga, California

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Five-Star Experience with Halo Flooring - Again! This was my second time hiring Halo Flooring, and once again, they did not disappoint. This project was a smaller one -- just installing flooring in my daughter's bedroom -- but they treated it with the same level of care and professionalism as a major job. The floor in the room was uneven, and the crew took the time to properly level it using a grinding tool and self-leveling concrete. They laid drop cloths all the way up the stairs to protect our home, and any cutting or grinding done indoors was connected to a vacuum to keep dust to a minimum. They cut most materials outside and made sure the space stayed clean. The team showed up when they said they would, cleaned up thoroughly each day, and completed the job exactly as promised. I highly recommend Halo Flooring and will definitely be using them again in the future. Mike P read more

I enjoyed the whole process and Ryan handled all the details. He was upfront and made sure the job went good. They even finished in one day when it was supposed to take two days, but the prep work on the floor was not significant. I met the owner whose name I forget sorry and he was very professional and accommodating. I like the fact that they offered to do a moisture test if necessary and they prepare the slab which in my case had a few cracks because I pulled the old flooring out. The two guys who installed were very personable and very aware of time and they were pretty nonstop and like I said, finished in one day instead of two days. I really recommend this company and there's nothing worse than having flooring. People do a crappy job which these people did an absolute bang up job. ! read more

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Thank you to the Hailo Flooring team for the demo and installation of our new flooring. Everything went great. We were impressed by the amount of detail with the base boards around the walls, appliances, cabinets, and island. Our selection of flooring was perfect for our kitchen, dining room and den. read more

Excellent!! Response time and completion time was spot on and professionalism was so appreciated! Enjoyed working with this company!

I worked with Ryan and he was very knowledgeable, sent me home with two carpets boards, came out the next day to measure. Received the quote the next day. Ordered the carpet and it arrived in less than a week. Installation was so smooth. We love our new Mohawk carpet and Hailo Flooring! Highly recommend! read more

Hailo Flooring - New Mohawk carpet! - Flooring Near Me - Rancho Cucamonga, California

Great buying and carpet installation experience. Ryan was professional and quick to respond to any questions we had. Selection of flooring is great. Installation of entire two story home took 2 days, but all went well including moving our baby grand piano! Installation crew was hard working. Flooring turned out beautiful! Would recommend this company. read more

Hailo Flooring - Beautiful new carpet! - Flooring Near Me - Rancho Cucamonga, California

Excellent service both from the office and the craftsmen. Steve and Angel did an awesome job, removing our ruined floor, cleaning up all the mess (they even dusted the shutters), and replacing our hardwood floor (we had a flood, leaky roof) with great attention to detail. The new baseboards were also done beautifully. I am very pleased, and would recommend their service absolutely. read more

Ryan at Halo flooring was very accommodating, extremely knowledgeable, and answered all of our questions. The installers were very nice and accurate and did a great job. read more

I highly recommend Hailo for your flooring needs. They carry a large selection of product in their showroom, which was very impressive. When they came out to measure, Ryan, was very knowledgeable about the carpet and how it would work in our home. We liked his professionalism and he had our quote back to us within an hour. After meeting with two other Rancho carpet companies we knew, hands down, Hailo is who we were most comfortable with! Our carpet came in less than a week and installation was done immaculately! Hailo uses their own install people. We are so happy with our carpet and everyone at Hailo Flooring. read more

Overall, We were very pleased with our service. Mr Ryan was The Director and coordinator of the work. We had a team of guys come to install luxury vinyl on our stairs and top level of our home which took approximately six days. Followed by carpet that was one day. We also had tile installed in our owner suite during the time the team did the luxury vinyl. We were pleased with the outcome and really grateful to have follow-up join the work and have any questions answered. The scope of work was large and it was a haptic price, but it was worth it. Con: this was expensive, but in addition, we were not pleased to know that the small lips of tile would have to be permanent. We were not informed, until after the tile had been laid, and we noticed that the tile was scantly uneven. We could feel it in some areas that the transition was not smooth . At that time Mr. Ryan informed us that this is normal. Doesn't mean that I liked it but the work was done and in general I was pleased with the outcome. Just wish he had said that before so I knew what to expect. Please keep in mind me being able to feel the transition of a few of the tile is what I'm discussing. read more

Such a smooth process. Ryan, my contact, was very professional. The installer work from even before 8AM to even after 5 PM. The 2-3 weeks project got done beautifully in 1.5 weeks. Thank you very much. read more

Hailo Flooring - Our beautiful tiles - Flooring Near Me - Rancho Cucamonga, California

Hailo Flooring hit it out of the ballpark again!! We recently had our downstairs floors done with laminate, which we love! So when we decided to carpet our upstairs Hailo was a no brainer. We visited the showroom and Ryan, as always, was there to guide us and share his expertise. The installers were meticulous and very skilled! They did a beautiful job and we couldn't be happier! read more

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Timely, efficient, organized. Great experience with my laminate install. Eric and Kyle were great. Will gladly refer and use again if needed. read more

I previously gave Hailo 3 stars on my 1.5 year follow up update. I was honestly furious that some areas of my home started having sag problems which was potential fall hazard for my little kids. Kevin, the owner, took it upon himself to reach out to me and tried everything he can to rectify the issue. Communication was excellent and he fully accepted responsibility to set things right, which, unfortunately, is not really all that common today. I definitely appreciated this. We are scheduled now to get the problem fixed and hope to be rid of the headache once and for all. I was wrong to assume that Hailo is just another contractor that would ghost customers once the job is done. Appreciate the business ethics. read more

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Could not be more happy. We use Kevin/Hailo for our large projects- actually they have done a lot of small projects for us as well (which is nice). They are a 1 stop shop and always do what they say and say what they do. If you are a homeowner or a GC, Hailo is a great choice. read more

First time using Hailo Flooring. Ryan help us pick out vinyl flooring for my living room area. Jonathan and David did a perfect job in moving furniture, demolition of old flooring, leveling the floor, and installing the new flooring and base boards. Then they moved back the furniture. A great job. I am looking forward to Hailo tackling my upstairs flooring. read more

This is a long overdue review. We got our floors done by Hailo Flooring back in April 2018. The entire crew did an excellent job and the photos posted with my review do not truly do it justice on how well our floors turned out. When we purchased our newly constructed home, we opted not to pay for the "upgraded floors" from our builder. Instead, right after we closed, we found and hired Hailo to replace the default carpets and tile to luxury vinyl planks. The product we chose was Armstrong Pryzm and it's truly the best! It's totally waterproof and wear resistant. Best of all, it actually looks like wood, too! After 3.5 years of living with these floors, we would not have chosen anything differently at all. The floors still look pristine after a quick mopping of it. Overall, my wife and I highly recommend this company to anyone in SoCal needing to flooring. read more

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From beginning to end Kevin delivered. His coordination with other contractors was excellent. Highly recommended.

The project took about 8 days to do the flooring on the dining/living room and hallway. We're happy with the results in terms of how Fernando and his crew did the job. Material we chose is from Floor/Decor called Woodville Natural Wood Plank porcelain tile. https://www.flooranddecor.com/porcelain-tile/woodville-natural-wood-plank-porcelain-tile-100581628.html?utm_content=M-Shopping&utm_term=&gad_source=1&gclid=EAIaIQobChMI3J_yj7CchAMVZUt_AB0pKAnWEAQYASABEgKROfD_BwE&gclsrc=aw.ds read more

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Super pleased with my new floor. Matching with my existing floor was perfect. Thank you to Ryan for your expert assistance. Kyle and crew did a great job on the installation, We will be using Hailo again when we do our upstairs! Terry & Sylvia A Rancho Cucamonga, CA read more

I used Hailo Flooring for new carpet and baseboards in all my bedrooms. Ryan was receptive and is communication was excellent. The price was fair and they took great care to make sure the work was done right. I would not hesitate to use them again. read more

Hailo did my flooring back in 2017. Nothing but problems with the installation. Reached out to Kevin ( the owner) multiple times to get an answer as to when is he going to return to fix all of the rest of the problems not only related to the living room which they came back to fix but for the rest of the house and he blew me off. The flooring is cupping up everywhere. Had a few representatives from the manufacturers come out and they both said it was the install that was the problem and not the products used. You shouldn't be in business if your not taking care of your customers first and foremost. After all if it wasn't for the customers you wouldn't be in business. Remember that ! read more

The floors in my rental condo look great, but I have a few pointers for potential customers. Ryan was super helpful in the showroom but the installation is a whole other ballgame. I'd been advised by another customer to make sure that the workers didn't cut wood inside the unit so we discussed this and I was assured that 1. vinyl planks don't produce a lot of dust and 2. the workers would do the cutting outside. All was well until the final day when for whatever reason they proceeded to cut all of the wood molding INSIDE the unit. Everything in my condo was left covered in a fine layer of sawdust -- cabinets, appliances, counters and so on. I'm surprised to read other reviews discuss leveling. I was ignorant of the need for it and when the job was done I was surprised to see many sizeable gaps under the baseboards. The supervisor said this was a result of the underlying concrete being uneven, and said they couldn't caulk it because the grain of the planks caused it to smear everywhere. I couldn't accept this appearance so I got painters tape and caulked all the gaps without issue myself, but it took forever. There were also a lot of gaps on the tops of the baseboards that looked much better once I caulked them. On the other hand the workers DID caulk my newly-installed toilet, which I had purposely left un-caulked. I signed off on the work well after the sun went down. The next morning I started noticing dozens and dozens of pencil marks left by the workers on the planks. As a result I would advise that you only inspect and accept the work during daylight hours. My floors are dark and it took forever to track down and clean up all of the pencil marks. To be clear I'm happy with how my floors look and I have had no issues with the product. I highly recommend Hailo and I'd use them again. But I did get stuck with a couple of weeks of clean-up that I feel could have been avoided with better communication and if I'd inspected the work during the daytime. read more

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We hired Hailo Flooring for installation of new tile flooring in our bathrooms. It was a pleasant experience from start to finish. The options and costs were clearly explained. They were accommodating enough to pick up tiles that weren't in-store. Communication from the sales manager was quick and straightforward. The installers did their best to do the job without creating too much of a mess or disruption. The final cost was exactly what was quoted-no surprises. They weren't the least expensive or most expensive amongst those we got quotes from but feel they had the best value overall. We would definitely consider them again for future flooring! read more

Hailo Flooring offered us great service. The communication made our experience of working with them great! They offer an array of products at different price points. Their product pricing is competitive which was also a incentive to go with them. We would highly recommended them to our friends and family. read more

I was very pleased with the carpet job I contracted with Hailo flooring. Ryan brought some carpet samples to choose. It didn't take me long to find the proper carpet for my bedrooms. The installers were prompt and courteous. They did a great job! Tomas came by two days later to install the metal strip that was left off in my master bedroom. He also cut small pieces of leftover carpet to put in my front door. Great customer service! I highly recommend this company if you're looking for a beautiful carpet. Thank you very much, Hailo Flooring for the great job!!! read more

Hailo Flooring - Master bedroom new carpet. - Flooring Near Me - Rancho Cucamonga, California

Two months ago we used Hailo Flooring to remove and install new carpet upstairs in our new two-story house. They were responsive, had reasonable prices, had a great selection of carpets, and installed the whole upstairs in one day. I would definitely recommend! read more

The team at Hailo Flooring did an excellent job of installing beautiful tile throughout our house. Ryan Fisher lead the process. He provided a detailed estimate, answered all our questions and advised us on all our decisions along the way. The installers were highly skilled, hard working, had all the right tools and left the work area clean each day. It took four days to complete the project and the workers showed up on time each day and Ryan ensured that all the required supplies were at the worksite on time. I would highly recommend Hailo Flooring to anyone needing new flooring. read more

We recently bought a new house and shopped around for flooring. We got quotes from Home Depot and Floor and Decor but decided to go with Hailo flooring after finding all the great reviews on Yelp. And Hailo didn't disappoint. The prices were competitive but the service was above and beyond. Ryan in sales was extremely helpful and informative. We placed the order and they got started almost right away. We had some concerns in the beginning and the field superintendent, Tom, made a special trip out to address the concerns we had. Steve and his crew did great work. He even went above and beyond and helped us apply touch up paint to a wall my fiancé accidentally spilled wine on lol. Overall, these were really good guys, friendly, professional, got the job done fast, and did great work. You can tell they all care about the quality of work and making sure the customer is happy. Definitely going to use Hailo again and referring them to everyone we know. read more

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Good customer service but materials and execution are middle of the road with higher end costs. Would recommend if you are looking for average, not bad but also not amazing work read more

This will be the 3rd project that I have used Hailo Flooring because they do excellent work as well great customer service. I think the pictures posted speak for the type of work Hailo does. Very happy with the way everything turned out. Thank you Hailo Flooring! read more

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We are very happy with the finished work. They were professional, arrived on time and performed quality work. We are so pleased we are using them for an additional project. read more

Work was done poorly and left my floor looking botched and messed up. The tiled installed wasn't done properly. Several tiles were cut uneven and jagged. I spend $5000 on this installation and it does not look good and feels terrible to walk on. I chose this company based on the good reviews, but now I am suspicious that the 5 stars are fake. read more

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This review is specific to my visit to their storefront today to view the inventory of flooring options they have available and I almost hit the floor myself with the number of choices available. It's humanly impossible to not find a flooring style or look / feel that matches your vision. As my husband and I have started a remodeling project upstairs and recently learned about vinyl planking, I was fortunate to meet with Ryan today who answered all of my questions on the pros / cons of this medium. Based on a quick count, they have over a hundred styles of vinyl plank flooring to choose from, as well as wood, tiles, carpet, etc. Everyone I've encountered here thus far has been friendly and I look forward to having them out tomorrow for an actual estimate. read more

Hailo Flooring - Vinyl Planks (Looks just like wood, huh?) - Flooring Near Me - Rancho Cucamonga, California

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Starting my review now as we are having the work done. (Will update rating when completed) We were given an estimate of 3 days. Work started Monday. 2 workers came out and really hustled and getting carpet ripped out and prepping everything. They informed us the floor was uneven in two areas. No problem, reasonable fix and pricing was fair-5 bags of compound needed. They said they will be back next day. The next morning Tuesday no one showed up. I was away at work but called their office. I was told I would get a call back. I didn't receive a call back directly but they showed at the house to drop off materials and then had to leave. No installation was done. Some sort of scheduling conflict or another job was more urgent??? Not clear. Wednesday the installers came for only a couple of hours then left. Thursday only 1 person showed but he was really hustling and getting work done- is what I was told by my partner. Only problem is the area being tile had the other area that needed leveling. When my partner asked he was told it wasn't as bad as they thought or didn't really need it. I wasn't really clear on the reason but I remembered when they showed us how unlevel it was it was worse than the other section that they did level. So I called and explained that we were told two areas needed leveling and this area that is being tiled was the more uneven section. They will look into and I would get a call back. 8/19 1:30pm. Received a call back from installation mgr. He explained that he would need to speak to his workers and that maybe the area may not have seemed as bad as they had thought and my have grinded down to get level. He will check into it. 8/19 2pmThe people coming out to our home have all been kind and seem to know what they are doing. The floors are really looking great. Our installation was moved up by a month which we are grateful.. I just want to make sure we don't have issues 3 months down the line. -After posting review was contacted by their office to get more details. 8/19 3pm The installation mgr came over personally and will be taking care of our concerns. 8/21 They came early Saturday to finish everything. There was one section of base/trim not done by our cabinets. We pointed it out and was told they weren't told about it. We mentioned it was in the quote. They said the mgr will come do a walk through Monday and we can let him know. After they left we saw about 3 scratches, I think from moving the refrigerator. :( read more

Hailo Flooring - Starting to look good :) - Flooring Near Me - Rancho Cucamonga, California

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Hailo flooring did a great job on our new Carpet at a reasonable price. They showed up on time and did the work fast. read more