We cannot begin to convey how happy we are with Caliber Flooring Solutions and the flooring installation they did several weeks ago. From the moment we met Rick and Josie, our entire experience was great!
We were looking to put in new flooring in our home, which consisted of a combination of hardwood and carpeting, none of which were level! We solicited quotes from three companies. Caliber was the third company we met with. Two gave us quotes and third didn't feel they could do the job.
Rick and Josie came over with samples and took measurements throughout the house. They provided very valuable information, but also listened to our feedback and requests. The original quote was for hardwood flooring throughout our one-story house. There were additional challenges in that the floors in the carpeted bedrooms were slightly lower than the rest of the house! To accommodate this, the original quote included plywood (under the flooring) to even the height of the foundation.
After receiving their first quote for hardwood flooring, we inquired about laminates versus hardwood. Rick explained that laminates are a more durable surface, in addition to being less expensive. He sent another quote with laminate pricing. After speaking to him about why there were some significant pricing differences between the various quotes, he explained it in a very straightforward way. Once our minds were put at ease, we agreed to do the job. All that was left was to pick the right flooring color. My wife was very specific in what she wanted. After several attempts, Rick found the one she wanted...Perfect!
Rick was very careful in advising us of the fact that prices could change in the quote, based on several factors: condition of the floor after demoing and the underflooring in the bedrooms. Having said that, during the course of the project, it was determined that there were multiple height differences in the foundation, eliminating the option of plywood. Instead, at Rick's suggestion, we opted to use self-leveling concrete. Although it added cost to the quote, we were apprised of this possibility, so it didn't come as a surprise!
What made our entire experience so good was Rick's attention to detail and follow-through. Rick was on the jobsite everyday and when he wasn't, he was in constant communication by phone. He responded to our questions and concerns in a timely manner. The other reason was his assistance in putting us in touch with people who could help us move smaller objects out of the house and into the garage. He definitely went "above and beyond" and further enhanced our experience!
We have nothing but great things to say about Caliber Flooring Solutions and recommend them to anyone who is looking to do any type of flooring and countertop projects. read more