Shoutout to Jesus & David for the great service, they were very informative and helpful. Will…read moredefinitely refer my family & friends to them. Thank you very much for my new car

Compré un carro ahí que me salió defectuoso gaste todos mis ahorros ahí pague $17,000 cash para…read moretener un buen carro y no! No es justo que entre Latinos nos aprovechemos

Great small used car dealer. Kevin was communicative online and helpful in person. Highly recommend!read more

WORST DEALERSHIP EVER can't even call it a dealership , this is a scam ! PEDRO had poor…read morecommunication & lied about everything , kevin was very rude he told me ' he is not going back and fourth with me ' very unprofessional! They took my car without me knowing then lied , had to call the police to confirm !!! WORST DEALERSHIP

I was looking for a fuel saving car and reliable, but... I had no credit at all. They helped me to…read morefind the right car for me and the best deal!!

My husband financed a 2015 GMC Yukon Denali from this dealership for me and our children(and our…read morenew baby that is due in a few short weeks) A little after 30 days of having it it broke down and we were in between the 2 warranty's we got. A few days passed the 30 day warranty you get from the dealership and we hadn't put enough miles on it for the 2 year warranty to go into effect. But these people came through and took care of us BEYOND our expectations. Not only fixed the problem but had new things put on it for us for the time we didn't have it! I couldn't ask for a better experience. The vehicle is not brand new so we can all expect that something's could need to be replaced but these people went above and beyond to make things right and make us happy! These people are so awesome with so much integrity in their business. We are so happy and highly recommended this dealership. They will always be our first choice without a thought or doubt. GOOD PEOPLE ! Thank you InDrive so much for making things right! We are forever grateful!

As a follow-up to my earlier review, I wanted to share an update…read more In addition to the cosmetic issues I originally mentioned, which were promptly addressed, I later discovered a discrepancy between the tire standards reflected in CarMax's public-facing 125-point inspection and the measurement process being used in practice. That is something I believe should be clarified for future customers. After I raised my concerns and provided supporting documentation, including Tesla's official OEM tire replacement guidance, management approved replacement of all four tires. Of course, I would have preferred brand-name replacements, but I felt this was a fair resolution and decided to move forward. To their credit, Manuel, Brandon, and the service team at CarMax Burbank handled my concerns professionally, and I appreciate that management ultimately chose to make it right. My constructive suggestion is simple: CarMax should clarify the tire standards listed under its 125-point inspection so they accurately reflect the measurement process being used. That would help prevent unnecessary confusion for future customers. I'd also strongly recommend that anyone purchasing a vehicle take detailed photos of the car on the day of purchase, and again before any service visit, in case questions come up later.

If you are bringing your vehicle to CarMax Riverside for service, please be aware. My experience…read morewith this location has been the most unprofessional, frustrating, and careless service I've ever dealt with in the automotive industry. I picked up my transfer vehicle and immediately noticed cosmetic imperfections. CarMax chose to treat them under warranty, but once I got home, I found pinholes in the paint, a broken left taillight, and the start/stop service light on. I sent photos, and they scheduled me for the following week, saying they needed to "verify" the damage because they didn't trust their own service department. After inspecting the vehicle, they told me the taillight was on backorder, even though another dealer had it in stock. They insisted they had to use their local vendor. I dropped the car off the following Thursday. By Tuesday, they called saying the part was defective and needed to be reordered. They also said they couldn't handle the cosmetic work and would have to sublet it out. When I picked up the vehicle, the service advisor, Steven, gave me an excuse--but I immediately noticed they had installed a broken, used taillight. They scheduled me again. When I returned, they said the sublet shop had taken care of everything. That was not true. Upon pickup, I found new scratches and a dent. Steven said he would notify a manager. I called back and spoke with Bryan, who claimed he had multiple vendors who could fix the scratches and PDR the dent. I told him the scratches were too deep, but he insisted someone could handle it. I trusted him. The next day, I picked up the car--nothing was fixed, more damage was added from poor workmanship, and now my check engine light was on. I contacted corporate. Ariel promised a call the next day. No one called. I escalated to her manager, Dani. I told them I wanted the vehicle repaired at a certified shop because CarMax clearly didn't know what they were doing. They kept insisting I bring it back to the same location that kept damaging it. I called again and spoke with another manager, Rick, who said he could take me in--but not for nine days--even though I had already been there three times. He also admitted Steven and Bryan only told him about the warranty issue, not the damage their shop caused. Corporate was no help. I eventually reached the LGM, Tony. I explained the situation, the poor communication, and the fraudulent behavior. He said he would speak with Rick. They called me back and asked me to bring the vehicle in so they could "see the damage"--a full month after I purchased it. When I arrived, there was a man standing with his arms crossed like loss prevention. It turned out to be Bryan, the same manager who ignored my calls for five days. During the walk‑around, Rick immediately took an arrogant tone and told me, "It's a used vehicle, it will have scratches." I explained the damage occurred while the vehicle was in their possession. He claimed they had signs saying they weren't responsible for damage--signs meant for customers browsing the lot, not for service vehicles. He then asked how I knew the damage happened there. I asked why they attempted to fix it if they didn't cause it. He said it was "a courtesy." Their "courtesy" caused even more damage. When I tried speaking to Tony, he stayed silent while Rick dominated the conversation. Bryan then inserted himself, accusing me of being aggressive. When I told him he needed to be demoted, he became hostile, breathing heavily, and had to be physically held back by the other managers while threatening me. In the end, they told me I could either drop the vehicle off again for the check engine light or pay my deductible and go elsewhere. It has now been a month, and no one has called me back regarding the damage they caused, despite promising they would. CarMax Riverside has shown zero accountability, poor workmanship, dishonest communication, and unprofessional behavior from multiple managers. Rick needs training or demotion, Tony needs to retire, and Bryan should not be in a management position at all. Bunch of clowns.

Bought a Genesis coupe 1 year ago from them. Went to…read moreinspect it and everything seemed fine. Did notice the wheel locks on the vehicle and I was told the lock was inside the car. Decided to buy the car the next day and did mention the lock again to Jawad , the person who attended me. I was assured that the lock was inside the vehicle. It's my part my fault for trusting them with it and not looking myself but there was in fact no lock. Had to pay to get them removed which was the first issue. $50+ per tire so total of 200$ to get em removed. 2 days later after having the car parked , I was going to take it out to use and noticed the brakes were not grabbing like the first day I bought it. Checked the brake level and it for some reason was not existent. There was none in the reservoir. Filled it up again and almost had a close call later that day. Checked again and all the liquid was gone in the matter of 2-3 hours of it parked. A vehicle with less than 20 miles of being bought had brake issues already ??? Had it checked out and the reservoir was leaking all the oil out. The reservoir was not original which means it was replaced before and they didn't install it correctly. They assured me as well that their in home mechanic checks every vehicle to make sure they are in working order. My life could have been ended due to a fault vehicle bought from their dealership. $300+ for that job... The wheel lock was not much of an issue but brakes .... Total paid in the first 3 days of owning the vehicle was $500+ dollars for stuff that shouldn't even be an issue if they do what they say they do. Don't buy from this dealership if you admire your own life. Don't trust their lies. Not worth it.

Sold Me a Faulty Car - Zero Accountability…read more I purchased a Scion FR-S from Jawad Baloch at Skyline Auto Group, and it has been a complete disaster from day one. On the way home from the dealership, the rear bumper nearly completely detached on the freeway due to it not being secured properly. That should've been my first red flag. After returning the car for repairs, I received it back only to immediately be stranded on the freeway again--this time because the gas gauge wasn't reading properly and I unknowingly ran out of gas. This car has put me in unsafe situations multiple times now, and it was supposedly "ready to drive" when I bought it. To make matters worse, my license plates--which were inside the vehicle when it was dropped off for service--were missing when the car was returned. It's been a month now and multiple attempts to contact the dealership, and I have been completely ignored. No one is responding. I had to file a police report as stolen just for any hope to get my license plates back. As if that wasn't enough, the car now has a check engine light and multiple diagnostic codes, including: * P0455 - Large EVAP system leak (so far we know the fuel pump completely gave out and the car was rapidly leaking gas.) * U0122 - Lost communication with Vehicle Dynamics Control Module * U0140 - Lost communication with Body Control Module * U0073 - Control Module Communication Bus A Off These aren't minor issues--these are critical electronic communication errors that affect the safety and functionality of the vehicle. The fact that this car was sold in this condition is absolutely unacceptable. Do not trust this dealership. Their cars are unsafe, their service is nonexistent, and they take no responsibility once the sale is done. I wish I had never done business with Skyline Auto Group.

I never thought that I would purchase a past rental car but so thankful that I stopped in to check…read moreit out. Rick met me outside and was happy to hang out with me even at 105 I ended up finding the truck I wanted for the price and payment that I needed. The overall experience was very quick and easy and will no doubt go back when I need another vehicle, check it out and ask for Rick.

Bought a "certified" car. It came with a leak. The manager ERIC gave me the runaround for MONTHS…read moreuntil I got the DISTRICT MANAGER involved. She then took care of everything in HOURS. ERIC is a rude, incompetent, condescending, arrogant, jerk- with 0 customer service skills. Britney ( in the loan dept) was AMAZING, she helped all she could. The district manager was spectacular! Handled it all and even covered the rental Eric said was "impossible to provide". Eric should be fired for the way he handled this. I do NOT recommend dealing with Him in any capacity. If you must go there ask for BRITNEY- she provided wonderful customer service. Edited: Lisa if YOU would like to contact me, feel free to reach out- Contact britney she has all of my information. And she knows exactly who I am so it won't be too difficult for you.

I was pleasantly surprised to discover that Hertz Car Sales Riverside has apparently skipped the…read moreoutdated dealership playbook altogether. The entire process was easy, transparent, and genuinely stress-free. Their no-pressure, no-haggle approach was a breath of fresh air. No sales tactics, no awkward negotiations, and no feeling like you have to earn a black belt in bargaining just to buy a car. Edmund was fantastic from start to finish. Friendly, professional, knowledgeable, and incredibly easy to work with. He made us feel comfortable, answered every question, and never once made us feel pressured into anything. That's a rare find these days. Then we met with Paul in finance. Having grown up with family in the car business, I came in asking probably more questions than the average customer. Instead of getting frustrated, Paul was patient, understanding, and completely transparent every step of the way. He took the time to explain everything, never rushed us, and made sure we were comfortable before signing anything. That kind of honesty and professionalism goes a long way. This was hands down one of the easiest and most enjoyable car buying experiences I've had. If you're looking for a dealership that treats you like a person instead of a sales quota, Hertz Car Sales Riverside is it. 10/10. Five stars. I'd happily recommend them to friends and family.

So disappointed came to get my brakes fixed I was told it was my front brakes upon an hour passing,…read moreI walked outside and they told me they had to replace all my brakes & my rotors. However, the rotors wasn't there so I had to wait until they arrived, when they arrived, I was told I would have to come back another day because they were closing in 30 minutes after I set for three hours. Also no one was informing me on what was going on I found out all this information by walking outside to the service area and asking myself!! HORRIBLE SERVICE

This is the 2nd time we drove an hour and a half to buy from this dealer…read more We were very impressed by their inventory and our salesperson Zach. Zach was very knowledgeable about the Tesla and helped us make an informed decision. I will always recommend Zach to my friends and family when they are in the market.

DO NOT BUY FROM SCAM BUSINESS!!…read more You have been warned. EVERY car they sell has a $2000 add on upon purchase that you "CANNOT" take off. This is literally against California law and they have been reported. Do NOT, under any circumstances, buy from this SHADY dealer.