I had some initial startup issues regarding scheduling. I spoke with an office manager, who…read moreassured me the technician would be available the next day and he would give me 2 months free monitoring. I couldnt believe that when i went online to check my account i have a credit for 2 months....the installation was smooth, the installer provided me with all the information i needed to control the system...most importantly they kept their word!!

I learned the hard way that Vivint isn't actually monitoring my alarm system... I had two…read morebreak-ins/burglaries while the alarm was set, and neither I, nor my secondary contact, nor the police were notified. The alarm system components were stolen and/or damaged. When I contacted them about the issue, they made promises to refund monthly payments and cancel the loan balance on the alarm system, with the possibility of covering limited liability costs if the police report was consistent with the information I shared with them. But the catch--I can't cancel my account in the meantime, or I will get nothing, and am still on the hook to pay for the alarm components that I no longer have. It took a while to get the police report, but now that I have submitted it, they are reneging on loan cancelation and refunds, even though they confirmed that I am eligible for limited liability payment. Meanwhile, they've been charging me for monthly monitoring, which I know they are not doing because I NO LONGER HAVE THE ALARM SYSTEM. They weren't even monitoring when the system was in place... Stay FAR FAR AWAY from Vivint. This company is a scam.

Earl did not pull a permit for alarm system which clearly needed one. His response was the guy he…read morespoke to did not want one. As a professional I'm not treating a client without a written consent?? He then tried to lie to inspector saying alarm was already there and he did some work on it. Since he is very proud of being in the business for 30 years, he should know that even if alarm was there if the previous owner didn't pull a permit then he still needed to. I understand people take shortcuts, but the response was like an "oh well" when this process has taken 3 years. Now even though he is in the wrong he wants to charge me another 4500 after already paying close to 25,000. Oh well attitude isn't good enough for me. The person he is trying to hire to do the remaining work also works another company?? They are charging me way less. so again he messes up, blames the customer, then tries to over charge. Do not use Earl. He is very unprofessional and extremely rude. He is also very slow.

Earl is very unprofessional he give you cheaper quotes than the competitors (that he is friends…read morewith and subcontract with) to gain your business. He gave me a 3 day time frame to finish the scope of work, that actually took up to 2 months just to install alarm system, and 10 cameras. During the process he request additional money over $300 to finish the job even though the job was paid in full at the beginning. He was also suppose to install audio in which he never installed and it was paid for. I called to advise him when the fax rings the alarm goes in disfuncrion mode and he scheduled a date to fix it with the install of the audio. He told me he would need to order a cell phone backup which would cost an additional $469, he schedule a date to install audio and fix alarm problem on 9/20/18. I called him on that day at 2:30 pm to see what time he would be coming out. Needless to say he told me he wasn't coming out at all because of the conversation that was had in regards to the cost of cell phone back. He canceled my alarm service and is charging a cancellation fee. During the contract I paid $360 that went towards the yearly monitoring service. He can not tell me the amount of my refund but stated I will know by 10/21/18. I advised him that I didn't want the monitoring service canceled until it was time to renew the contract which would be 8/2019. Please save your time and money by not doing business with Kustom Security Systems. I would have rather gave no stars but 1 Star was the least to rate him.

I have now worked with 1st security for both on my homes. The staff really work hard to make sure…read morethat you are totally satisfied with your install, as well as troubleshooting or addressing anything that comes up along the way. For me it's those two things that really stand out. Customer service and "it just works." In terms of customer service, it's hard to do better. The company's response time to questions is very fast. That's pretty much what you want. As for "it just works," the Alarm.Com system and equipment they are a dealer for really gives you peace of mind. It's actually secure. I could not be more pleased to work with and recommend the company.

The monitoring is essentially useless. The company will bind you in a 3-year contract…read more At the end of the contract they wont cancel it. In spite of what they told me two months before upon an inquiry I made. Instead they continued to debit my account. There is no way to stop it from your bank. Be aware of the scam and of their lies. When I cancelled with a form that I have to fill out, there was no acknowledgement. They still debited my bank account. They argued that there was a 3 days cancellation policy; this 3 months after my 3 year contract has ended. I have to yell for them to promise a refund for only 1 month. I am holding my breath. If this goes on, I will take them to court.

I used this locksmith when I had locked the keys in my car. They came fast and opened my car…read morewithout causing any damage. They were very professional and I have no problem recommending them

From the owner: John Smith and Son Locks specializes in high security locks, install master key systems, install…read morepanic hardware, re-keying, safes, security systems, 24/7 service, break-in repairs, cars unlocked, 247 emergency service, homes unlocked, locks re-keyed, peephole installation, radio-dispatched, remove broken keys, safes unlocked, car keys made, work evenings, work weekends, dead-bolts, digital door locks, door locks, gun locks, window bars, window locks, window gates, ignition switch keys, transponder keys, and broken key extractions.

Patrick installed my Lorex NVR with bullet cameras, installed a new wired doorbell (where no wiring…read moreexisted previously), and some WIFI floodlight cameras. The first thing of note was how good Patrick's quote was when he sent it to me. His pricing was fair, and his detail and thorough approach to making a proposal were top notch. Everything was in it...including diagrams and photos. He does a complete breakdown of labor and hardware costs so you can tell what you are getting for your money. If, like me, you are providing the cameras or NVR, he helps you understand where your part ends and his begins. He also was very quick to get back to me and keep in contact as I was making my decision between him an other vendors. In the end, obviously I went with Patrick...and his price was not the lowest in fact. His professionalism was what tilted me in his direction. We made a few adjustments to the proposal so by the time he came in, there were almost no details left to work out. That is always a good sign. I'm very glad I made that decision. Hey and Indy did a great job taking care of our home as they worked. The camera's went up and they look as they they were originally a part of the house design. The doorbell also looks original. I would absolutely work with Patrick again and most likely I will.

Recently I was having internet issues, and Patrick was able to evaluate my service and connect me…read morewith better products to make sure I was able to keep working remotely. Their service was affordable and of good quality. I needed them to update my internet, and they definitely delivered!

I just got my car door repaired and these are the nicest people. They are prompt and easy to work…read morewith. They repaired my door in no time.

The handleset and lock on our back door was misaligned, sticking, and not holding very well. I had…read morea replacement and needed professional installation. I found ACL on Yelp and was amazed at their 5-star rating with 40 reviews. When I called on Friday, Rose listened and said that we needed a more experienced locksmith. Because ACL was very busy, she could not schedule anything right away and suggested another locksmith. However, since my need was not urgent, I was willing to wait. Chris contacted me the next day and in a little over an hour installed the new handleset and lock. The previous reviews were spot on and I am pleased to add my own 5-star review. I appreciated that Rose really listened to my need and offered honest feedback, even if it was to recommend someone else for quicker service. Chris was knowledgeable, attentive to detail, and did quality work to fix my issue at a reasonable price. I will use them again and I strongly recommend them.

We have used Crimpco for many years. We continue to be very pleased with their services.read more

Have had them since I bought my house 20+ years ago. Previous owners had them and the house was…read morealready configured so I just kept what was in place. One of the service techs walked me through replacing the battery in my system on Friday since it had come up with a failure warning and it was beeping incessantly. Rather than waiting 6 days for a tech to arrive, she suggested I take a look locally for one or buy online. Since Home Depot didn't have one I bought this one on Amazon for $17. Arrived next morning. Bazinga!!! The security company was charging $40 for theirs plus a $70 service visit. They're only two terminal connectors so it was easy enough to install and $17 beats $110 by anybody's math. Takes less than 2 seconds to install. I had some difficulty with everything working properly once the battery was connected but I was able to call into the monitoring station and have a service tech paged to call me back. He did, and was able to help me troubleshoot the connectivity issue. Overall it's a pretty easy company to deal with. They can be a little difficult to reach sometimes (esp after hours) because I don't think they're infrastructure is like other companies. I get the impression they're a fairly small family run operation. When you call during the week for billing our other questions you get the main office personnel who are always helpful and friendly. There is no prompt in their voicemail tree for TECH SUPPORT so you have to go in through monitoring, and be transferred (or if during business hours someone from the main office will transfer you). Then you listen to more voicemail prompts and select one for somebody to call you back. They definitely call you back anytime your alarm trips, for any reason. Home, then your cell if no answer. It's $75/quarter from monitoring which is on par with most other companies in this space so overall it gets the job done. No real complaints.

I requested service (at my home in Rockville MD) yesterday for cable and internet outage. Came…read morepromptly this morning (10:30) as stated. Team fixed the problem by 12 noon. I want to especially mention the tech CHRIS who came, evaluated the problem, called inb the team to correct it and remained on the scene keeping me informed at every step. Five stars are not enough.

(1 Star) Absolutely…read morehorrible experience with Comcast. Comcast scheduled planned maintenance during normal business hours, claiming the outage would only last 2 hours. Instead, it turned into an all-day outage, leaving my business with no internet and no phone service. As a business owner, that means I couldn't operate, serve customers, or conduct business. This has caused a significant financial loss. The most frustrating part is that this wasn't an emergency--it was planned. Whoever decided to perform this maintenance during business hours showed a complete lack of consideration for businesses that depend on their services. There are 16 other hours in the day when this work could have been done with far less impact. I also spoke with Kim, a supervisor, regarding Work Order #685702. Rather than showing any concern or empathy for the financial hardship this outage caused, she was condescending and dismissive. It was clear she had no interest in helping or taking ownership of the situation. Comcast's poor planning, lack of communication, and disregard for its business customers are unacceptable. I will be requesting compensation for the revenue my business lost because of this preventable outage. After this experience, I'll be seriously looking into switching providers. If Verizon can provide more reliable service and treat its business customers with greater respect, they'll be getting my business instead.

Wow! Such amazing customer service with Obrebski. We began our hunt for a new front door in…read moreFebruary and after months of me being going back and forth we picked a beautiful signet oak door. The install was great and the final product was gorgeous. We are so happy with our door and we look forward to them hopefully replacing our windows soon !

We had the door to our deck replaced. The selection was good and the prices were very reasonable…read more They came on time and very professional. Door was replaced quickly and was beautiful. After a few days we found that the door was very difficult to lock and they came out to fix it. Overall pretty happy.