David was on time, made recommendations, completed quality work, and showed care and concern about…read morepotential issues with locks he saw in the house.

I requested service to replace the broken lock on the door leading to the garage, and I decided to…read morereplace the lock on the main door as well. David arrived on time the next morning and provided up front pricing on installation of the new door locks.The price was fair and decided to have him install the locks. He finished the installation within one hour, checked the keys (decided to stick to my old keys) to ensure they worked with the new locks, and cleaned up. Thus, he did a great job. I would call him again for locksmith service.

Mike came to my home. Gave me terrific feedback on what my choices were for locks. I am a first…read moretime condominium buyer and Mike helped me with what should be changed. I appreciate his prompt service, professionalism and pricing. You won't be disappointed. He is 5 star. Thanks.

Their customer service nosedived its simple. I was their loyal customer for over 15 years and no…read moremore! They did a poor job on replacing my sliding door lock and cause security issues. Called in to request to look at it. Won't come in till a week later. A week??! House can't be locked up?? Called a competitor and got it done on the same day. I was told by the competitor that the lock quality was so poorly set up. Good riddance.

The locksmith sent to warehouse by Moe today was an expert in fast talking hard sell. My wife told…read morethe dispatcher there was no hurry but the locksmith showed up immediately and we were charged emergency rates. She asked for re-keying and he replaced locks instead. I told hin to change the pins in the existing lock and he did not. He changed the outside cylinder so that the back door two cylinders and the front door outside cylinder had the same key . He spent one hour and we were charged almost $900. However, he did meet our basic requirement: to defeat any one who had made an copy of our door keys and tried subsequently to enter the house.

UPDATE - let me add Customer Oriented to the PROS side of this review. Moe's reached out to me to…read moreapologize and acknowledge a mischarge for the bedroom doorknob and refunded the entire $195 labor for that part of the job. Also, they're replacing the two rugs affected by debris (normally a drop cloth is used). As a result, I'm updating the rating to 4 stars. CONS - Sticker shock for labor $1135; no clean-up of metal or wood shards, chunks; late arrival. $95 service call fee in addition to flat rate fees for work: $350 install bedroom deadbolt + another $195 to replace its knob ($545); $195 each to replace deadbolt/handle sets on front & patio doors; $100 each to replace knobs on 1 closet & mudroom door. Labor $1135+ $95 fee. Arrived 9:50 for 9am appointment. He was unable to rekey mudroom lock without a key so I had to buy a lock on the spot $50. The bedroom deadbolt I'd bought had a problem so I needed to buy a set $100 + the extra $195 labor. I felt a great deal of confusion regarding several problems with fit that he had to overcome. The replacement lock/handle sets I provided were new Schlages to replace old Schlages but the doors are old ?? One of the fit problems required a 45 minute trip back to his shop. 3 hours of labor became 4.5 hours - 9am-1:40pm vs. 9:50-10:40; 11:30-1:40pm. I was dismayed when I discovered the mess of metal shards by the patio door - we have a dog & I run around barefoot. Ditto the wood chunks. I can't think of the last time I had a repairman in who didn't clean up his work area. PROS - Most of the labor was verbally defined once he arrived & before the work began. I should have asked about pricing when making the appointment or taken advantage of the free estimate advertised. I based my trust on Yelp reviews that mentioned fair/competitive prices. (I'm not usually so trusting.) I could have stopped right then - gotten the free written estimate & followed up with quotes from other locksmiths to determine if these labor rates were competitive. The finished work looks good & performs well. The locksmith was professional, polite and tried to explain what issues he was facing.

Jordan was an excellent locksmith…read more He provided same day service and arrived at the eta he gave me. He was very polite and professional and knowledgeable of the locksmith trade. I was impressed with his skill set. He was honest and charged a fare price to install one deadbolt (they supplied), and a second lock set that I supplied. He made sure everything was working properly before his departure. I will definitely use this company again in the future should the need arises.

Wonderful experience replacing and reprogramming my fobs for my car. Jason is very flexible and…read moreresponsive. Will definitely use his service again.

In a total bind yet again, I turned to my fellow Yelpers to find someone to change my locks--again!…read moreThe reviews led me to make the call. While a direct quote wasn't provided over the phone, I was given a clear price upon arrival. That said, after my request, I was serviced within an hour. The technician was respectful, and courteous, and recommended the best lock for my door at a great price! I highly recommend them and would absolutely contact them again if needed.

Requested a quote for the installation of self-closing door hinges as required by Fire Marshall in…read moremy apartment building. Within minutes Hai responded and asked me the dimensions of the door, the hinges, etc and provided a reasonable that was below other lock and key services. The next day he came over and installed the hinges in less than 30 minutes. Hai was courteous, professional and very nice. I will definitely use their services again!

Had trouble w changing storm door locks. I messaged them on yelp and they replied right away. I was…read morequoted the same price in the message and paid. Alex fixes my issues very quickly. Great service, would recommend and use again.

Art and his team quickly addressed my need to change out the locks quickly and in a timely fashion…read more The value for service was good and would suggest for anyone else in the area that has this need

Dani is wonderful to work with. We have now used him to change the locks in our home on multiple…read moreoccasions and on each he has handled the work quickly and professionally. He is very communicative and has always been a pleasure to work with!

I hired Dani to install a new fingerprint smart lock on the front door of my historic home. Because…read morethe door is very old, the installation was a little more complicated than usual, but Dani handled it quickly and professionally. He was very kind and took the time to make sure everything was properly aligned and working perfectly before he left. His price was also very fair--one of the lowest quotes I received--while the quality of his work was superior. I would absolutely recommend him!

Otari is a straightforward and no nonsense locksmith…read more My tenant needed new keys--we wanted all the locks on one key. Otari and I communicated via email--pictures of the locks, keyslots and knobs were sent. Otari came back with a quote to rekey all the locks we wanted---a straightforward ALL IN PRICE broken down per lock. To know how each lock was being priced was important. No hidden surprise fees. He beat all the others who responded to my Yelp inquiry, including the one that someone at the local hardware store off Arlington sent me to. The job was done in less than 90 minutes--4 locks 3 doors. He had to enlarge an opening for a new lock and did that too, no extra charge. If Otari can maintain his pricing and speed (and service) he'll own Bethesda. Keep it up Otari! This is how businesses are grown. I'm rooting for you!

Very responsive and good pricing. I appreciate how friendly Otari was. I would recommend.read more

After looking for a local brick and morter locksmith to exhaustion, I remembered I used H&H many…read moreyears ago and that they offered top notch services and products then so, I called them. I manage two small buildings in DC and the building entry door handle had been sheared off by force long story short they removed the embedded bolts, scheduled a reinstallation of the entire assembly and today Steve M. was the field locksmith and did a truly five star and then some service. From their location in Gaithersburg where they carry mind-blowing door hardware to their field services, loved them. Steve communicated, showed up timely, very easy going and clearly a seasoned professional and now my door has a functioning handle again and an insanely reasonable cost. Highly recommend.

My wife and I went in to H&H to try to find a specific knob to match existing knobs on a desk…read more Paul was very helpful and found what we needed--it was a discontinued Baldwin knob but they happened to have some in stock. Easy and pleasant to do business with!