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    Adidas

    2.8 (41 reviews)
    Closed 11:00 am - 7:00 pm
    Updated 2 months ago

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    Fell apart in a week,Adidas Gilory Store Supervisor "Mike"very confrontational,extremly Poor Customer service.

    To whom it may concern , I'm sending the requested pictures in order to get reimbursed for this defective product. I feel frustrated that this could have been resolved at the store and it wasn't because the store manager/ supervisor at the Gilroy outlets Mike decided not to help me . When I asked for the reason for the denial, the number of the manager and his name , he refused to give it to me , confronting me instead of maintaining a professional, helpful manner stating that the shoes are dirty, and not letting me explain that the reason why I bought this shoes is to play a sport and of course expecting Adidas quality and not for them to get damage in a month .

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    Photo of Bum P.
    26
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    13 years ago

    Helpful 1
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    Review Highlights - Adidas

    Its got a wide selection for kids, women, and men ranging from soccer to basketball to the casual weekend athlete.

    Mentioned in 4 reviews

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    DSW Designer Shoe Warehouse

    DSW Designer Shoe Warehouse

    3.5
    (51 reviews)
    10.5 mi
    $$

    Just want to give a shoutout to Linnea for her dedication to her Customers. She is a wonderful…read moremanager and helped my girl Beverly at the last minute before closing to get the right shoes for a wedding the next morning. She let us in even though it was time to close. Thank you Linnea for your patience and stellar service!!! Jim H.

    My phone slipped out of my pocket and I forgot it at this location. I came back within 15 minutes…read moreand the store had just closed. Employees inside could see me knocking and trying to get their attention - but I was ignored. I was finally able to get the attention of the associate that helped me with my check out... he told me they were not allowed to open the door. After several walks up and down the aisle he found it. But again said they couldn't open the door. Manager could tell I was upset, and hesitated to unlock the door (was just single bolt lock). She unlocked the door finally and took multiple pictures of my phone and needed my ID (even after we were able to unlock the phone and showed her we had access to everything with passcodes). Not sure what the big deal is with unlocking the door. I told her if there was an emergency that's a pretty scary policy to not be able to unlock the main door. Still daylight... won't be shopping here again. Something so simple turned into a 30minute ordeal.

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    Great shoes
    Great shoes
    Terrible customer service
    Terrible customer service
    Thank you Linnea.

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    Thank you Linnea.

    Adidas - shoes - Updated August 2026

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