Huge Adidas store in Gilroy outlets! Lots of sales and great store layout with mannequins in full fits welcoming you inside. Behind the mannequins is their clearance bin with an additional discount which was 60% off! I was trying to find an adidas hat but no luck as the sizes were only youth or women's. It was a great store experience as a worker was quick to help us find a specific pair of shoes but no luck. Good shopping experience if you're an Adidas fan! read more

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Bad customer service. One skinny white guy ask me if I need help. I asked him if they have a size of the shoe that I like. He checked his PDA. He said they have the size. I was waiting for a while and saw him talking. I asked him did you find the shoe? He replied we can't find it. What a lie. They didn't look for it and made me wait. Last time I'm going there. I rather go to Nike, better brand and better customer service. read more

The customer service is good when you can grab someone. But, when you check out, the wait is longer than the time you spend shopping. As I expressed the checkout wait time concern to the manager on duty, Mike, he claimed that there is only one cashier as five people lined up to checkout. The one holding us up had a complicated transaction, who needed a translator. You think that the manager, standing there, would call for additional assistance, but you would be wrong. Still, no assistance was sent, there was no sense of urgency, and 3 other people lined up as Mike walked away. There were 4 other people, plus himself and another associate, whom he was speaking with, in the store at the time. Either they need to change their operational tactics or install self checkout stands. I spend less time in a Ross checkout than this place. Poor attention to operational needs and addressing customers. The very small act of expressing gratitude could have done it, but with ONE cashier and 5 people waiting in line is ridiculous. read more

Located in Gilroy, Ca premium outlets, this is the store to visit if you are a fan of all things Adidas. I must say the store has a pretty decent collection of clothing however their shoe selection is a bit underwhelming. Although an ample selection of running and athletic shoes. The staff here is very helpful and nice enough given how packed the store was. They only had three registers open but I patiently waited, because I work in the customer service field to and know how it can be when busy. That being said i took Full advantage of the ADDITIONAL 50% off they were having and purchased bunch of athletic clothing, gym bag and socks. Most items were already marked down. Overall; a good experience to grab yourself a good selection of Adidas branded items at a decent price, I just wish the men's shoes here were a bit more lucrative and the reason why I'm giving them 4 stars. I will definitely come back again - thank you! read more

Anytime I come this way, I always stop at the Adidas store, but I don't always buy something because only certain items are a better deal than other places. They have good sales throughout the year, but you won't always find a large selection of everything. read more

To whom it may concern , I'm sending the requested pictures in order to get reimbursed for this defective product. I feel frustrated that this could have been resolved at the store and it wasn't because the store manager/ supervisor at the Gilroy outlets Mike decided not to help me . When I asked for the reason for the denial, the number of the manager and his name , he refused to give it to me , confronting me instead of maintaining a professional, helpful manner stating that the shoes are dirty, and not letting me explain that the reason why I bought this shoes is to play a sport and of course expecting Adidas quality and not for them to get damage in a month . read more

Adidas - Fell apart in a week,Adidas Gilory Store Supervisor "Mike"very confrontational,extremly Poor Customer service. - Shoe Stores Near Me - Gilroy, California

Adidas is my fav shoes brand but man this store is just awful. I just blame it on the false information given to customers especially about return policies. Really disappointing. Value wise it's not great and it's not cheap either. read more

Well, it says I'm here that they open at 10. You have four employees inside. They won't come talk to me at the door. They're all looking at me only to tell me that they open at noon. Please fix your opening hours. I've been waiting out here for 30 minutes, this is bad business read more

I do like this shop, best of all of the shoe stores in the Gilroy Outlets, and it's not even because I'm an Adidas loyalist, but simply a fan of some of their stuff. I found they had great prices and deals on their merchandise, enough for me to find enough stuff to buy to use my Gilroy Outlet Passport deal (spend $125 get $25 off). read more

Adidas - Adidas - Shoe Stores Near Me - Gilroy, California

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This is my adjustment for my new experience from your store, bullshit store manager and poor customer service. I used to buy the shoes from your store with helpful and wonderful customer service , and now you guy change a new store manager with a fking bullsht rule that he bring from Nike to stop customers buy more than 10 of different shoes from adidas per day."What a bullshit rule is that". I knew the W girl manager and her co worker always try to bullshit me whenever I go shopping there ,they don't even help me to looking for the size anymore. I don't want to write this down , but you guy are bullshit manager! I would give u a negative star if I can do." -1 star for customer service and -1 star for bad attitude " if someone are looking for a new adidas shoe,u should go to great mall or livermore better than u waste time in this store. read more

Sales are great here but the customer service is terrible. Cashiers here only care about signing people up for their rewards program or being the one to help you out on your purchase so they can earn "points" for whatever incentives their manager provides them with. I've been here multiple times when they ask me for my email without telling me what it's for (even though I'm already a member) and they count it as a tally towards the number of people they sign up. Someone should really audit the number of people each cashier actually signs up. read more

Adidas is one of the really great outlet stores in my opinion. I also think that Adidas's styles have gotten cuter and cuter over the past several years... I recently bought some work-out pants that I love from this outlet in a awesome seafoam green color. Adidas also makes my favorite shoes to run in and I love to pick out new running shoes here since the prices are so great! My most recently pair have some cute pink details on them :) read more

The manager Mike was incredibly rude and unhelpful. They changed the system and we were struggling to pull up our code for our discount. The cashier wasn't sure how to assist us so she called over mike to help us and instead he just said follow the prompt which just gave us a site. As he watched us struggle to load the site we mentioned that we're not from around here and he straight up said go shopping there they have store there. Obviously not that's why we drove two hours. He walked away and didn't not assist, we eventually got it working. We've been there many times before never have we had an experience like this. read more

When it comes to workout brands, I frequent only 3: Nike, Adidas and Under Armour. With that being said, you know I had to walk into the Adidas store. The date: August 12. Soccer pants are life, without a doubt the comfiest thing on planet earth. Second to yoga pants, but you'll never catch guys in those. My favorite gym bag also happens to be the Adidas brand, so one would say that I'm favoring this store. But I'm not. 3/5. This store is probably the most disorganized, crammed and poorly labeled store I've ever step foot in. I could not tell the difference between the women's and kid's section as things seemed to be just thrown around in there. While everything is on their designated racks, there's always going to be the articles of clothing that were casually just slipped into the rack, by customers -so I can't really blame the workers here for that. Nevertheless, labeling is a huge deal when it comes to stores that sell both men's, women's and kids clothing. All of the 'cropped' pants make it difficult to shop here. It's not really worth the headache of grabbing things you want, trying them on and realizing you're shopping in the kid's section. I know what you're thinking -why not ask the workers. I would if I could find any that were actually working. I came across 2 male workers here, who were talking to their 'friends' who were visiting them at the store. I only know this because they were talking about the same party and weekend plans. I ended up just walking out of the store. Why waste my time shopping in a place that isn't going to answer my questions nor help out their customers? read more

If you go on a weekend make a reservation to visit the store! Use their app or go online. Today there were about 50 people in line. However with a reservation you can play VIP and skip it by showing your QR code to the greeter at the door. I cannot believe that at my time slot no one else had reservation. This is an outlet so don't be fooled by thinking you're getting an awesome deal just because it's "40% off" which based on the marketing emails I get seems to be the standard discount. However this weekend it was 50% off plus an additional 20% off with an email coupon. I got two pairs of shoes for about what I'd pay for one pair elsewhere. read more

Very bad customer service. They do not honor there customers and pick up was not good. I didn't get my product at all. They took off the discount that was suppose to be applied as well! read more

I was extremely disappointed. I schlepped all the way down there to not find what I was looking for. The soccer training pants I sought were hard to describe by phone. When I showed up in person, it took forever to find a salesperson to help me. When I finally cornered the manager, he told me "no, we don't have it" without stopping or even looking at me on his way to the back room. While there, I thought I would be able to find some soccer jerseys from some of my favorite European or even MLS teams that they sponsor. Or, at least I couldn't find any scavenging around on my own. read more

Why does this have to be so far?!? Guess it's better on the bank account this way... Anyway, came here over the weekend and walked out with about 6 super cool things all totaling less than $66! What a steal: a classic 3 stripe jacket, 3 tshirts, workout tank top and a hat. Loved all my purchases!!! read more

I'll keep this one brief because I actually didn't end up buying anything here. I like that this store is not a mad house like the Nike Outlet. That place was packed and just crazy. This store had far fewer people and from that came much more personal attention from the staff. The prices here also seemed slightly lower than the Nike store ($30 nike shirt vs $25 here). So since this store isn't overpriced and isn't a mad house I will likely come back. I just didn't need athletic clothes this last trip. I was just popping my head in the store real quick. read more

This establishment is, without a doubt, the finest I have ever had the pleasure of visiting. The store was clean and organized, and the employees were polite and helpful. One employee, however, stood out in particular to me. His name was Kevin, and he helped me find all of my clothes, AND. new duffel bag, which I hadn't even intended on buying. He helped me find excellent deals, and was friendly throughout the process. I recommend visiting this Adidas store, even if only to get help from this employee. Overall, great clothes, reasonable prices, and great employees (especially Kevin)! read more

They need to update hours online. Currently states "Open" at 10am. They don't open until 11am. Turned away at least 3 customers this morning :( read more

All Day I Dream About S.. I love Adidas stuff. I come here to find good deals on soccer shorts. I'm successful at finding a good deal probably only 50% of the time. I need to befriend someone that works at this store to take advantage of the fact that they have first dibs on all the cool stuff and probably get sweet discounts. read more

Just stopped by to browse. Was kinda interested in training pants but how is it that women's were like $15 and kids' were at least $10 more. Must've been a special deal on those women's pants that day. I think if I ever needed a small duffel bag, I'd come back if I was passing by the city. They were only $20! read more

I am so happy I gave this store a chance. After a disappointing experience at a similar store nearby, I walked in here looking for quality workout gear for the right price. I was happy to find that training clothes were already marked down but they had an additional 30% off. I took home an outdoor running jacket that was originally $50 for only $14....score!!!! The store was filled with amazing sales that were similar. The best part was the store was well organized and clean because the staff are constantly cleaning and organizing. My only complaint is the store is packed and tight with merchandise so people with babies, such as myself, can't maneuver easily. Overall, good experience. read more

whatever you don't see, especially a particular size, they will order it for you and have it delivered to the store or to your home - free shipping. cashier told me this as i complained about my big feet never finding the right shoe in the right size...at any shoe store lol. too bad they're not located closer to SJ... read more

This Adidas Outlet was pretty disappointing in comparison to Vacaville's. This place was a ghost town and I now see why. Trying to charge $70 for a pair of original superstars at an OUTLET?!?! Get the F out!!! That's madness right there. Probably even more pricey than the Adidas store in downtown SF. Not to mention, they have no selection for dudes with big feet like me. The sale racks are FUBAR'd as you can find size 17's with size 6's everywhere you look. No organizational skills whatsoever. Shit's weak! read more

One of the main reasons I come to the Gilroy outlets is to stop by here. Adidas is really stepping their game up in terms of designs in both their clothing and footwear. Their clothes are reasonably priced if they aren't on sale but the ones that are marked down are super cheap. As for shoes they have a wide range to choose from, as well as lots of sizes. Every time I come in the staff is really helpful, always asking if I need help and gladly going to the back to check if there are more sizes/items in stock. I wish they had more fitting rooms because there's only one so you could get stuck in line for it if you come on a busy day. read more

My boyfriend & I came into the Adidas store the other day and truly had the best shopping experience. One of the associates, Arturo, was so helpful, accommodating, and friendly. Gilroy outlets can be hit or miss but the Adidas store definitely had great deals and lots of styles and sizes to choose from (not just the styles and sizes no one wears). Overall awesome experience! read more

The store moved to another smaller location at outlet. Why even bother? The selections are very limited to what the store used to have at old location. Might as well just go online now for bigger selections. read more

Decent service and fair sized supply. Its your typical outlet store where the employees wear the brand. Its got a wide selection for kids, women, and men ranging from soccer to basketball to the casual weekend athlete. It can get kind of busy and crowded on the weekends, but it can be a great place to get a good deal on shoes or workout gear. read more

The selection here is impressive. And the workers are friendly and helpful. Unfortunately, the prices here are not much lower than what the retail stores charge. read more

Great selection of merchandise and sales are good. The employees are wonderful. My son lost his wallet and the employees kept it safe until we returned. They promptly helped him when he ran up to the counter exremely upset and worried. We are definitely a loyal customer after this experience! read more

Horrible customer service. I have been (had been) a customer for many years, spending hundreds and hundreds of dollars over the years. For the first time I bring back a pair of shoes (within the 30 day return period) because they were too tight and just did not fit right. Tried to explain this to the manager. I wasn't even looking for a total refund, but some type of consideration or partial refund so I could get another pair of adidas shoes that actually fit, but no. Nothing. Sorry we can't help you. To bad because I normally buy 4-5 pairs of running shoes every year, all at the adidas outlet. Went across the street to the Nike outlet and got a new pair. You just lost a former loyal customer adidas. read more

Went in there looking to see what they had in stock, right away I was greeted by at least 4 employees. These greets were real not robotic, so it gave the place a good vibe and made the shopping experience better. Found a couple of shoes that I wanted to tryout, one of the employees was courteous and let me know if I needed anything else. Again pretty consistent behavior, to finish off I ended up by 3 pairs, one for me and the others for the Fam. You don't see this kind of great service everywhere, glad I walked in to this store. read more

I was disappointed in the service. It was a cold day, I dropped in to buy something warm. I perused for about twenty minutes. The three salespeople in the store were not helping anyone, including me. The person at the register watched me try and find something. Luckily, I found something I was willing to pay for. The selection was lackluster at best. As I walked past two salespeople merchandising the walls on the way to the cashier, I was asked by the cashier if anyone was helping me out that day. I wanted to say, "I don't know, you were watching me walk around for 20 minutes, did you see anyone help me?" Then they asked me if I knew about the buy one get the second at half off special. NO! There was no signadge in the store stating this and if I just told you that no one helped me, and you saw that no one was helping me, then you know damn well that I was not told about any specials. It is store with sales staff like this and lack of customer service that drive people to buy online, which is where I will be making my future purchases. read more

The employees here are awesome! One of the guys here knew I wanted a certain pair of shoes (only pair they had at this store) and notified me when the other customer did not purchase them. I felt lucky tonight and it's two days before Christmas! I'm not from the area, but I would definitely recommend this store. read more

went into this spot and came out without any shoes which saddened me. i was hoping to add to my collection. the selection of shoes wasn't bad. i just couldn't find my size in a particular pair that had caught my eye. they have a huge selection of clothing on sale and if you have the patience to sift through it, you will find some great deals. the only thing that i hate about this store is that they sell more performance stuff than originals. as a collector, i prefer adidas originals (things with the trefoil design). read more

i love shopping here. i actually just bought the purple and turquise addidas high pumps and its awesome because no one is wearing my same shoe !!! i will be stopping by here once a week or so.. and yes i agree with the post before mine your store is so far!!! lol but it still doesn't stop me!! read more

You will be asked" whom do you buy these shoes for?" If you buy more than one pair. Staff are disrespectful. My friends were told"we will not sell you shoes" directly just because she bought four pairs of shoes last time. This terrible store really ruined adidas. read more

very dissapointed by the cashier and manager brittany. the cashier was very rude that she asked us to fall a line again if we want to get different size of t-shirt because there were people waiting in the line and there were only one cashier was open while 3 of other employees were talking each other with the manager. i asked the manager brittany about that and she didnt even say sorry about the situation and their attitudes were very rude. Brittany even asked us to leave the store pointing fingers at me. i would never recommend this place and i felt some kind of racism because we were asians. the cashiers were keep laughing at us until we left the store. Even one star is too much for this bad service read more