My son's doctor was amazing my son was not happy about going to the eye doctor but the doctor put my son at ease and my son was in a better mood when we left my son said that the doctor was very nice and he had a great conversation with him that means a lot to me! Thank you thank you! read more

I would not recommend this place to anyone. Customer service was very poor. I thought I liked the guy who helped me choose my glasses but that opinion was promptly changed when he hung on on me after asking about my glasses. He said 4-6 weeks and its been 6 weeks and no glasses. Don't go here. read more

Everyone was so helpful! I was late because I messed up on my schedule and they fit me in anyway!!

Dr. Dean is so pleasant, thorough and caring! You will keep coming back each year for exams like me!

I have been coming here for a long time. In recent years, they changed their front office staff and things have greatly improved. I have always been happy with the optometrists in the office. read more

Found an optometrist in our home town of Alpine and it was a great experience! Got right in! Dr. Lee was awesome and they selection of frames are incredible! Kate Spade, Tiffany, Michael Kors, Oakley etc! Highly recommend! read more

I was very pleased by the service I received. The staff is super friendly and gracious. They went above and beyond their means to accommodate me and my needs. So much so as even helping me get approval from my insurance. The eye wear selection is great as well. I do so recommend them. You won't be disappointed! read more

Great service, friendly and in and out. I feel like I was really care for in a manner that was comforting and kind. Thank you!

Everyone in the office was kind and formal. I felt thoroughly welcome from meeting Dee the receptionist, having my eyes examined by Dr. Catherine, and receiving help picking my glasses by Luis. I would highly recommend them. read more

The service was excellent. Team members were attentive and willing to solve our inquiries and needs. Andrea, Krista, Mrs. Dean, and Luis thanks for your patience,understanding, and communication with us.​ read more

West Coast eye care has been awesome. I've been going there for years. They're always very attentive. They're all very awesome they go out of their way to help you. The doctor answers all your questions and then some. She explains everything and she goes out of her way to show you exactly what she's looking at and what she's doing. A great variety and selection of glasses. Best place ever!!!Thank you all so much. read more

I had a great experience today at West Coast Eye care. From entering the door to leaving. Dr. Soriano was very good and easy to talk to. I was able to get a great pair of glasses for almost nothing. I'm so happy about that. They work with me and the insurance I have to get the right set of glasses for me. read more

Excellent service in a warm and inviting office. I was seen on time, given a thorough exam and my prescription. Would recommend them!

I have had good experiences here before, but evidently they don't care enough about their patients to answer the phone anymore. Hust an endless loop of info on everything that can go wrong with your eyes as you age--and age u do! waited for 10 minutes on 3 separate occasions just to make an annual appt. read more

This is by far the best West Coast Eyecare office in San Diego. I just moved to Rancho Penasquitos and I will continue coming here. Great staff! Easy Access! Wonderful communication! read more

Don't go...long story.. I have a dispute with acuity, this place lied.. got my eyes checked there, got my glasses, couldn't focus well, took them back, was told to give a couple weeks to adjust, I did, took them back, the optometrist checked my eyes again and said the prescription was correct, went home and tried again and my eyes started to hurt, so I decided to go to another eye doctor, they told me the acuity prescription was to strong, I waited to get my glasses at the other place, to see if they were good, they were, I went over to Acuity, explained it all to the guy in the frame department, he said, we can't refund your money, but we can put the new prescription in the frames we sold you, so I did that and they billed me 166.00, I originally paid them 344.00 then paid the other place like two hundred something, then disputed the bill, they said that acuity offered me another exam and I denied it, that was a lie, I had the second exam, and was told me the prescription was correct, and after finally deciding to get a second opinion, I found a place that gave me the correct prescription, I just wish I never went to west coast, even my friend and neighbor got the wrong prescription from them, I will never recommend this place read more

The best eye care I really love this place very professional. Thank you so much for your help.

We have been coming to West Coast Eye care for over 10 years. We love Dr Soriano. We are usually in and out in about 45 min. Office and exam rooms are very clean and meet all the Covid Safety protocols. Eye glass selections are limited, so we usually take our eyeglass Rx's to Costco. Otherwise would of been 5 stars. read more

very nice staff and doctor. my visit was through and painless. all my questions were answered and there was no hard sales pitch for expensive frame. all my options were discussed. read more

This is where we buy my son's glasses and we are very pleased with how we are treated here . Carissa is such a cool chick , very friendly , professional and helpful . I wish they had more frame choices , but besides that they are a great optometrist office . read more

RUN FAR, FAR AWAY from this place if you care about your vision. Put very simply: The optometrists here have not a clue of what they are doing, and this could have a permanent effect on your vision. My daughter has serious congenital eye issues, and she got glasses from this Alpine location one year ago in Feb 2015. She started having issues with her eyes going cross-eyed ONLY in the past year, and come to find out, ONLY because the prescription was .5 too strong for both eyes. And two eye exams were done by two separate optometrists at the West Coast Alpine location (Feb 2015 and Feb 2016) and the prescription stayed exactly the same "because her eyes hadn't changed". We only figured out that the problem with her eyes going cross-eyed was due to both optometrists getting the prescription wrong when my daughter went to Kaiser in March 2016 to get her contact lens prescription filled and to get her eyes examined because they had been going cross-eyed over the past year. She brought her glasses from 2015 and the doctor checked the rx on them and it was .5 too strong on both eyes. And according to the Kaiser doctor, this was what was causing her eyes to go cross-eyed. There is no cure for this, and it could have been much worse if Kaiser hadn't caught the cause of this early. We still had not picked up her glasses from West Coast from the Feb 2016 appt, so we went down there today to bring the new rx from the Kaiser doctor and have them remade with the correct rx. Our only expectation was that they remake the glasses correctly, and to treat us decently in the process. We explained everything as stated above to Carissa at West Coast (the optician, which is an eyeglass salesperson), and all we got was a bunch of arguing, no empathy or apology of any kind, and that it was "their two optometrists vs. Kaiser's one optometrist that both prescriptions from West Coast were too strong". Inferring that since they had 2 doctors vs. Kaiser's 1 doctor, that the rx from Kaiser was the one that had to be wrong. Carissa said that she had never seen a person's eyes go cross-eyed before because of an rx being .5 too strong (she's not a doctor, although from our conversation she thinks she is, and remember that my daughter has serious pre-existing congenital eye issues), and she finally stated that okay, she'd have the glasses remade. This is not an "isolated incident"- we have three others in our family that have used this location (none of which have the same serious issues my daughter has), and one of them was unable to use the "computer glasses" for either reading or using a computer because the rx was off (2015 West Coast visit also)- so they went back to using cheap Wal Mart reading glasses that work great (and cost only $10). To be fair, the other two family members had no issues and were happy with their glasses. I felt a duty to warn other Yelpers about this place after we were treated so poorly by Carissa. read more

Let me start this by saying I had been looking forward to this for the past two years because insurance guide lines and I was very satisfied. This place has TOTALLY changed from it's pandemic era. It's back to the way it used to be. GREAT Dr. Dr Z. gave me a full exam, saw a little problem that he completely explained, we will look out for it in the future but all is well. I was not rushed we had plenty of time and was very satisfied with his answers. Then is was on to Luis to pick frames. I was by myself and the first frames that caught my eye were for someone much younger and hipper then I ever was. I asked if I could take a picture and send it to my wife and he said, "Please do". Instantly got messaged back with a resounding "NO!". I then picked two pairs that were slightly the same. Luis told me which one would be better for my face and fit better because of the placement of my eyes in the frames. Once again explaining why in detail. Could not be happier. The rest of the staff was happy to help, friendly making the visit comfortable and easy. Can't recommend them highly enough. read more

I have seen Dr. Soriano several times, and she is very thorough and kind. Everyone in the office is nice, and I've received several complements on the prescription sunglasses that were recommended to me by Carissa. It wasn't a color I would have picked myself, but based on feedback, and excellent choice. The office is clean and quiet, and scheduling is easy. read more

I went in thinking I was going blind, a little dramatic I know, but I have been noticing my vision blurring really bad, very suddenly! I called the office, and they got me in a lot sooner than I thought. I believe the diagnosis is pretty spot on, I have instant relief! Thank you so much!! read more

We originally booked here because of a friends personal experience. However, we were never seen. We arrived for our appointments to be told they were cancelled because of insurance reasons. We waited 3 weeks for these appointments. Poor communication! No attempts at correction. Make sure YOU understand your insurance before you go. They do not! read more

I have been going here for years and had always had a amazing experience..till this year. I had booked an appointment for a contact lens exam when I went in they thought I was just there to order glasses. They doctor still saw me. Did the exam when I went to order my contacts the representative Louis did not apply any of my insurance to my order and when I called back two days later to get this addressed he hung up on me after telling me that he would run it through the insurance now and that I had been the one that was supposed to be responsible for telling him that I wanted to use my insurance towards my contact lens order. The only reason why I am giving two stars is because the doctors there are still amazing but the staff has now gone downhill. And I do understand that maybe it's new staffing because of the pandemic but they are still no excuse for them not to have used the insurance. read more

I have been going to West Coat Eye Care in Alpine for years! My entire family goes there now. I used to run a clinic and I would send all my patients there for their eye care. I have had so many issues with getting the right prescription from different places and every time I get glasses at this location everything is perfect. I love the staff really appreciate everything they do. read more

The frames were great the doctor was great the people at the front office were great very positive visit. I highly recommend them !!! read more

I love this location! The staff is friendly and attentive! There was no wait time! Thank you Dr. Patel and your your lovely ladies!!

The girls here are the absolute best! They spent over an hour working with my awful new insurance to get all the pricing sorted out. The call center wasn't so great since they didn't even schedule my appointment at all, but they were happy to squeeze me in between two clients! They recommended calling their office directly for an appointment to avoid that call center. 5 stars for this office saving a customer! read more

Walking into Acuity Eye Group was like walking into the home of a friend. My husband was super nervous and I was eager to be able to see again. They took care of us, and also put his nerves to ease. Turns out he has superhuman vision! I on the other hand... had my exam and got fitted for my new spectacles. The doctors were kind, informative, and were great at dealing with my husband and I'd awful banter. I 1000% recommend this office. In fact I already have my neighbors setting up appointments as well! If you're looking for a week rounded office, you need look no further! read more

I took my dad to have his eyes checked because his diabetic. We are very happy with their service, the doctor was very patient. She took her time with examining my dad, he was very happy and felt very comfortable with the examination. We will return and recommend this place to our family and friends. Thank you for your great service read more

I have been to West Coast Eye Care twice. My eye exam and prescription glasses were both perfect. I was not so happy with the way that I was treated by front office. She was terribly rude and made it very uncomfortable to be around her. I really hope that she takes this review to heart and learns to treat patients with respect. read more

Above and beyond what they need or have to do. As a whole, wonderful group in the Alpine location. I have a head injury and they are very considerate, compassionate, understanding and patient with me. I would absolutely recommend this office to anyone. Thanks everyone at the Alpine location, I appreciate you so much! Merry Christmas read more

We've been to this clinic a couple of times with no issues. This last time completely changes my mind. We will never go back. I made my kids appts in November. No one told me at all when booking the appt or upon arrival that they were bought out and no longer take our insurance without a referral. They saw all my kids. Not saying a word. I get a bill in January for $186 for each kid. Claiming new pt fees. I called and asked why because we had been there before. That's when she said we were no longer covered to be seen. Insurances should be verified before visit. Especially when pts have been seen with no issues before. I've been fighting with them and insurance to cover. I called today to see if they received any payment from insurance. They said yes. It's processing. Do not make a payment. I called my insurance and they said they have not issued a payment. These people clearly have no idea how to run admin for medical at all. We will never go back. read more

I have been going here for 11 years, and today that ends. They got my prescription wrong, then I was leaving for India a couple days after getting glasses, and now that I'm back they tried to charge me another examination fee, even though I called them before leaving to inform them of the frustration of not having the right prescription. I'm DONE. These doctors seem inferior anyway. I would go elsewhere. Plus long waits at this office and tough to talk to anyone on phone. Not worth the headache. What a horrible business! Run!!! Awful!!! I am so insulted to be treated this way. I have my own business in Alpine and I will be certain to inform all of my patients to NEVER go here. read more

My experience at West Coast Eye Care was excellent. I would not have expected better. The employees were kind. It was simply seemless. I definately do recommend West Coast Eye Care to anybody seeking eye care. I was cared for and back on the road within30 minutes. Very clean office as well. Go for it. They are great. Thank you all. read more

I made my appointments for my 3 daughter's and myself about 2 weeks ago. The rep that took my about asked for reassurance that my family would be there; because of the time I would be taking. When I arrived today, there was no doctor available! This pissed me off because not only did I have to take off work, but the neglected to call me. Their claim was that it was the wrong number! How? I've been coming to you since 2015! My number has been the same for 10+ years! You didn't have a problem calling me last year when you all messed up my order for my glasses; or when my contacts were ready for pick up. Now all of a sudden on all 4 accounts the number is incorrect! I know my number and filled out the forms clearly. Maybe you need a new clerk? I tell you what, my time will NEVER be wasted again! read more

Great place! Good Dr., very efficient staff. Overall good experience.

This place is amazing! My dad was recently hospitalized after a terrible accident that left him bed bound and with broken, unusable glasses. Since my dad is a patient here I went in and talked to Carissa. She had his prescription but I had no way to get him to the office. Out of the kindness of her heart she came to my dad's hospital bed and tried frames on him! Then when the glasses came in she delivered them to my dad! She went way beyond anything I could have hoped for! I would definitely recommend West Coast eyeware. Customer service is outstanding!! read more