Doctor Hsu is great! very nice man. The front desk people are nice also. Try to get a late afternoon appointment if possible because otherwise it will be VERY crowded. Now on to the lady that works in the Optometry store. Excessively rude! Get your prescription and go somewhere else if you need glasses or such. This happened to me last year, as soon as she found out I had low income insurance, she treated me like a third class citizen. She pointed to a revolving rack and said I had to pick one of those. She didn't bother to get off her large rump and show me anything, just "grab a pair". She wasn't busy at all. She barely even looked at me once I told her I had LIHP insurance! (Low Income Health Plan) I tried on a few and their choices, because I am low income are horrible! You had to choose between bad or real bad. Finally I found a pair I liked but they were loose at the hinges. I asked if they will tighten them up for me, she assured me they would. Then she said "Are you sure you want those, they are kind of small for your face?" Well, that was rude, I'm sorry you think I have a fat face but your other choices were terrible!! I wish I had the guts to tell her that, but I just said that I wanted them, please.By the way, anyone I asked said they looked fine on me, they weren't too small at all! A few weeks later I went to pick them up. They were still loose. I said "remember you said they would be tightened?" She just shrugged. Damn! I was nice as pie to her from the minute I met her! She then said "well we can't tighten them now, your lenses are set and they won't wear right" What the heck does that have to do with loose hinges? I said "Fine" then I sat and waited a minute or two. Then she said "Is there anything else?" in a pretty rude manner and I was like yeah, don't I get a case for them and a cleaning cloth. She gave a gasp, slammed down here pen on the desk and went in the back and grabbed me the cheapest case she could find and a cloth and handed them to me without a word. She never thanked me for my business or nothing! I am sorry that I became disabled and unable to work and had to go on Government insurance, I used to make 120k a year and now I get food stamps and government insurance. I am already going through deep depression about it, stop making me feel worse! I was never demanding in any way, I even said "Excuse me, are you busy" when I first walked in. Yes, I've been through a tough time as of late, but I never stop treating people with respect. I was reared to be nice to people but she really tested it with me. I just about cried walking home because I though to myself after everything that has happened to me and people are mean to me also. I never got it, but it really hurt my feelings. If you read this, please understand mam, that not everyone on Gov't insurance is there for a "free" ride. We are people too and we hurt! read more