Popped in the other day just before close and met Sue. What a wonderful business owner and caring…read moreenergy. I'd been in a housefire recently and am still recovering, and I felt way more "me" again after visiting. Sue did an awesome job and it was super affordable. I even got a punch-card. I will surely be back. Thank you!

Best place to get your eyebrows threaded! I get my full face threaded here and they are so gentleread more

Happy with my nails... better priced than some so I am happy to become a regular. Good quality…read more They fit me in as a walk in. I'd recommend this place. Pretty friendly and they don't pressure heavily to tip, which I do tip but I just enjoy tipping more when people aren't pushy.

I called ahead to make an appointment on a Friday afternoon and they wrote down the wrong name, but…read moreno worries it wasn't too busy! Service was quick, obviously I was tried multiple times to be upsold on my service requested but I just declined. Weirdly they had Baywatch on the tv on silent, and no music playing so that was... a vibe. No real complaints but can't say the service was above and beyond.

I haven't gotten my lashes done pre pandemic at the original SG location. I came by out of trust…read moreand convenience to Pasadena before a music concert to get some drama in my lashes. The store is super cute, very comfortable, still offer blankets and a lot of communication and suggestion for what I want vs what my natural lashes can hold. I'm super satisfied with the result & got a lot of compliments on them!

absolute scammers !!!!!!!! they will charge you double the…read moreadvertized price !! dont fall for it like i did the woman finished my lashes then informed me it will be double the advertized price because i was 15 minutes late and enttapped me in the salon literally stepping into my face saying pay or no leave ! im absolutely disgusted and the reuse spoolies btw so get ready for an eye infection woke up the next morning to see one eye with half lashes it had day prior and an eye infection !!!! never in my life have i had an eye infection prior to this this location should be shut down absolutely horrific experience and $220 down the drain for 1 day of lashes on my eyes

It was my first time here in this place When I walked it I…read morenotice how beautiful and nice the place is. I got a pedicure done with a lady named Rosana and she left my toes feeling amazing. Rosana deserve a raise and promotion I told her I had an ingrown few months ago and she was very gentle and understanding She left my feet so beautiful I will definitely be coming here again 10/10 Place 10/10

Very clean and did a great job! Definitely will be back ,…read morehighly recommended Got the best nails

A nice little eyelash extension studio in Pasadena near Hastings Ranch. I came by last week for a…read morewaxing appointment and they had availability on short notice. The shop has all of the treatment areas in one room with curtain dividers separating the beds for lashes, facials, and waxing. It's a very small space so it is not private but when we came in the appointments were one at a time with just one employee. They were polite and did a gentle waxing, but their primary business is eyelashes which seem to be a low price. It's just not something I've gotten into myself so I can't comment on the lash service but overall it was a decent appointment and affordable. I do wish they had more privacy for these types of self care services but it's a clean little shop.

I would like to preface my review by saying firstly, this is just for their waxing services and…read morealso that I do not have a ton of experience getting waxed. I have gone in for a half leg, upper lip, and brow waxing about five times in the last two years. I started off with my neighborhood manicure place. While the ladies there are very sweet, they're not really set up to be super successful in waxing. The tiny room that they wax in is poorly lit and the hair on my legs is a very light brown so I would always come out pretty patchy with hair left over in areas. I then started going to Wax Candy and while they would get all the hair, they would also leave behind a lot of wax, which is simply annoying. Nobody wants to drive home feeling like they're sticking to parts of their car. I had a simply lovely experience at Arigato Beauty; the gal who did my waxing was very professional, easy to talk to, and gave me my first bikini wax! She ended each section with olive oil and then aloe, which was absolutely delightful. I will definitely be back.

I absolutely like this nail salon. Everyone is very professional, I would like to mention Serena,…read morewho makes my nails come out perfect. They all take their time to make sure everything comes out flawless. Customer service is amazing and the atmosphere is peaceful and friendly. I highly recommend this salon.

Please read below reviews: notice the dates? lol the owner is making fake accounts after my honest…read morereview. This review is difficult to write because I gave this salon multiple chances and truly wanted to support them as a Pasadena local, but what started as disappointment over birthday nails turned into concerns about sanitation, professionalism, pricing, and customer treatment. Please consider looking at the photos of my nails an hour after they were done. I initially overlooked things because there was one employee in particular who was very kind and I kept hoping my experience would improve. Unfortunately, after several visits, I began noticing issues that became impossible to ignore. I observed sanitation and maintenance concerns that made me uncomfortable, including openings in walls with exposed plumbing, tools appearing to be reused between clients without proper visible sanitization, and a communal nail brush in the bathroom that was later used during service. This raised hygiene concerns for me personally. My birthday appointment was the turning point. I specifically requested Serena. During removal, my nails chipped significantly and I felt the service was rushed. I requested nail strengthening treatment and a simple French tip, but the final result was thick and not what I had asked for. When I politely said I was unhappy with the outcome, the response immediately became uncomfortable. Cameras were repeatedly referenced even though I was simply discussing the result of my nails and not disputing what happened. I was told that whatever I chose next "better be right" because they did not want me returning unhappy later. The repeated references to surveillance felt unnecessary and unrelated to the issue I was trying to address. There were also concerns about pricing. The posted pricing showed removal and regular polish charges, however I was charged more than expected and left confused about the final total. The polish reportedly applied "free of charge" did not feel free when the overall bill had already increased. After payment there was little acknowledgment, no effort to resolve concerns, and the interaction felt abrupt. When my husband later tried to discuss the pricing and service concerns, the conversation escalated further. Cameras were referenced again, we were directed to contact the owner, a phone number provided was unreachable, and the situation became increasingly hostile rather than solution focused. At that point it stopped being about the money and became about customer treatment. I gave this place multiple chances because there were staff members I genuinely liked and wanted to support. Unfortunately, I left feeling dismissed, uncomfortable, and disappointed. I would encourage management to focus on professionalism, sanitation transparency, customer communication, and handling feedback without escalation. For those looking in Pasadena, I would personally recommend seeking a salon with clearer pricing, stronger customer service, and a cleaner environment.

This review is long overdue...oops! I stopped in here December 2019 randomly, because I happened to…read morebe in LA and needed a quickie manicure before jetting off to a friend's wedding. I was SO pleased by my manicure. They took their time to do my gel manicure perfectly and the shop was super nice and clean. The peachy color was so cute and looked great in every light. I got so many compliments. I can't find this nail color anywhere now, so I might have to trek all the way out to LA for it again! I would absolutely recommend this nail shop!

Best service came all the way from Los Angeles and planning to come again! 10/10. Loved how quick…read moreand friendly their service was. Thank you Tammy !!

It's easy to like a business that has personality. I was greeted with a friendly smile, as I…read moreentered the salon. Going to the Heart and Soul Spa was relaxing experience. There were professionals doing hair, as well as others doing nails, while I was there. It was nice to walk into a friendly engaging atmosphere. The hair stations and manicure/pedicure stations were cleaned and sanitized, after each client. Cleanliness is definitely a priority. All protocols for COVID were being followed. My hair stylist first consulted with me about my expectations. He then proceeded to give me a great color and cut. I was very happy with the final result.  I could hear customers express their pleasure with the attention they received, as they were leaving the salon. Plenty of parking outside the entrance to the Heart and Soul Spa. Always best to call for an appointment!

Service: 5/5! Definitely will be coming back again, I'm so…read morehappy with my nails. They looked so beautiful even after a few weeks. Julie (owner) is so sweet, she loves plants. We watched succulent videos on YouTube on the big screen tv. I didn't catch the name of the one doing my nails, but she did an amazing job. Quality: They have a wide variety of gel polish colors! Quality is great, they pay attention to detail and fully cure each layer of gel polish for every nail. Parking: Parking lot out front, same center as Spectrum Other: I did purchase a groupon and call ahead to make an appointment. They were all so sweet and did not alter my experience because of the groupon which I definitely appreciate.