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Ace Rent A Car

1.0 (2 reviews)

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11 months ago

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17 years ago

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Fox Rent A Car - Austin mural

Fox Rent A Car

1.6(409 reviews)
2.5 km

(6 out of 5 stars!)…read more This was my second time renting with Fox Rent A Car, and once again it was an excellent experience largely because of Zak. Zak was extremely helpful, professional, and communicated everything clearly from start to finish. The checkout process was quick and timely, and he went above and beyond to explain things I didn't fully understand without ever making me feel rushed. Because of Zak's outstanding customer service, I'm officially a customer for life. I'm a co-parent and travel to Austin every other month, and Fox will continue to be my go-to rental company because of experiences like this. Please keep Zak around give him a raise, recognition, whatever you need to do because he is awesome and will absolutely continue bringing in repeat business. Employees like him make all the difference. Goodbye Budget Rental and hello Fox!

I wish i could give 0 stars but 1 is the only on Yelp. We booked a car through wisecars.com (car…read morebroker) and then they said we had to pick up the car from fox rent a car. It took us more than 30 minutes to get our car from the fox rent a car. First off, we reserved a Kia Sportage online and paid for it. However, when we got to the booth, the representative kept telling us we booked a Nissan Kick. And then, he said that car wasn't available either and that we can only rent us the Dodge charger which was a sedan. It newly saying is roomy and it would have plenty of space for our things. Which was bull! When we asked for a SUV, he said he had a grand Cherokee but it would cost us$20 more per day. It was so frustrating. He wasn't trying to work with us. I thought he was being rude and took advantage of us. We ended up taking the dodge because we didn't want to pay more. By the way, it wasn't roomy at all. It was cramped inside the car with the car seat, diaper bag, and me in the back with the baby. We were so mad. We complained to wisecars.com about our situation and they said they would email fox rent a car. They got back to us and said that fox rent a car actually upgraded us to that sedan. How was that an upgrade from an SUV? I wish I read the reviews for this rental car company before we went there. Don't rent from these guys. They don't care about you.

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Fox Rent A Car - Error codes from our Fox rental car

Error codes from our Fox rental car

Fox Rent A Car - Rental car counters

Rental car counters

Fox Rent A Car - It's 1:59 pm, only one staff working and we have been standing for over an hour and half and have two customers in front of us.

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It's 1:59 pm, only one staff working and we have been standing for over an hour and half and have two customers in front of us.

Dollar Car Rental

Dollar Car Rental

1.7(40 reviews)
2.5 km

I was a bit taken aback to be asked to sign the contract when there was none to actually see, but…read morewas told, "Oh, we'll email it to you." Felt like signing a blank check, but I thought, "It'll be okay." However, it's been a complete fiasco to deal with them regarding being rear-ended, with the exception of their Roadside Assistance line; that guy was excellent. But apart from that, I've experienced a Hertz.com website that won't recognize the car contract or tags, the customer service line is "no longer in service", and the "contact us" form leads to a blank web page. Calling leads to a "call us again on a business day" message. I finally got a foreign call center who told me there was an accident report form in the glove box (nope!). I finally wrote up a statement and told the attendant when I turned in the car but got an "YOU HAVE DAMAGE! YOU MUST REPORT THIS!" email/text. Called the CS rep again and was told everything should be fine, since they have all the claim numbers, etc. But again today, I got the same email, demanding I account for the accident on your non-functional website. This is astonishingly bad customer service, which has taken hours of my time, day after day, and the fact that it's ongoing is even worse. It's clear that there are pervasive problems behind the scenes, particularly when they are things that should be easily addressed. :( Also, if you do book with them, look the car over and take photos--the seams were ripped in 3 places in the back seat. Lastly, be aware that if you use the toll roads, that will cost you big-time through Dollar, but you can set your GPS to "avoid toll roads" and it will prompt you to easily hop on and off the freeway at the appropriate times to avoid them entirely. :)

Do not ever rent from this company which by the way is owned by Hertz. They have unbelievable…read moreamount of hidden charges and a confusing toll fee. Really really not upfront. DO NOT USE.

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Dollar Car Rental - Yikes Dollar was more expensive than Avis or National by $50, asked them if they would match another reservation and thry said no. Boo!

Yikes Dollar was more expensive than Avis or National by $50, asked them if they would match another reservation and thry said no. Boo!

Dollar Car Rental - Original contract

Original contract

Dollar Car Rental

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Budget Car Rental

Budget Car Rental

1.3(44 reviews)
2.6 km

I ordered a vehicle economy. They gave me an electric at 40% charge. Said it was all they had. Try…read moreto exchange the next day. Couldn't. All cars sold out in Austin that weekend. I was staying in marble falls which I explained. No fast chargers. Wasted a day trying to charge it to get it back to Austin. Able to exchange it on Sunday.

I rented a car here during my recent trip to Austin, and I normally don't choose Budget but they…read morehad the cheapest rates by a lot. I wasn't disappointed. Everything about my rental process, from reserving to picking up to dropping off was quite easy. I rented my car through Costco Travel, which is one of the best-kept secrets if you're a frequent traveler. You can find amazing rates through them if you have a Costco membership, and their system automatically applies the best coupon to your reservation! Use it if you have a membership! My plane landed in Austin early, and it was no problem getting my car. I took the long walk over to the car rental desk and got my car. It was clean, had very few miles, and was in good condition. Even the tank was legitimately full, which I appreciated. I had zero issues with the car during my week-long rental period. Drop-off was an absolute breeze too. Nobody really likes car rental companies and there are very few positive reviews (probably because people don't bother writing a review unless something goes wrong), but Budget is a-okay in my book! I wouldn't hesitate to rent from them again when I'm in the Austin area.

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Budget Car Rental
Budget Car Rental
Budget Car Rental

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Ace Rent A Car - carrental - Updated May 2026

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