I had come home from a months vacation only to walk into my 94° inside temp. It was a Sat. morning when I called Ace and they were there to my rescue within a short time. The technician, Robert showed up and after assessing the situation went over the options (repair and keep fingers crossed it works or a new unit). He was willing to install the hopeful parts and then, as it was obvious that it needed more than just a few new parts, Robert gave me an awesome deal on a new high quality, energy efficient unit. I'm pleased to have had Ace do all my plumbing updates as well. Very efficient job well done. read more

ACE Cooling, Heating, Plumbing and Electrical - Down with the old, up with the new. Thanks Ace! - Heating & Air Conditioning/HVAC Near Me - Phoenix, Arizona

By far the worst experience I have had with an AC company. Poor communication between staff and customer. Sending unqualified techs to do assessments. Do waste your time or money with this company. read more

Carlyle Robers did a nice job with several plumbing problems I had. He diagnosed each problem, explained to me what was wrong, and obtained the necessary parts and installed them. Everything is working great now. read more

Buyer beware. Horrible customer service. We had taken 3 bids last year to replace our air conditioning unit. Our current unit was working but older. Ace came in and gave us the best bid. Work was completed quickly. After my last 2 encounters in the past year with Billy I called to complain. No one is calling back. I'm worried about this and if we have issues am I going to get the same run around. read more

The service repair man was friendly and fast. He explained everything and had pictures of how our system was working. He was very knowledgeable and very friendly. We couldn't have been happier with the explanation that we were given, especially since he explained in words we could understand. read more

We called Ace to fix our AC. The first visit we were told it needed cleaning; we paid them to clean it. The second visit there were two issues; we paid to have those issues "fixed". The third time (still the same issue) we were told we would need to replace the unit. After spending $4500, we decided to have a second opinion, especially since the issue had never really been fixed. Another company came out, replaced one part ($400 TOTAL) and 2 months later, still running like a champ. Don't waste your money--call another company besides these yahoos at Ace. read more

On Saturday, August 3rd, my A/C went out. I called several companies and Ace Home Services was able to come out on Sunday, August 4th to check it out for a $80 fee. The rep, Jose, arrived and, within minutes, diagnosed the problem as a bad compressor. He quoted me $6600 for a new compressor or $8900 for a whole new A/C unit. With their financing, I would have paid just over $14,000. Now, I know very little about A/C units, but luckily, I got in touch with someone who does. She said that $8900 was a little high for a unit and I should get a second quote. Luckily, I listened to her and told Jose I would call him when I was ready to proceed. I got a referral from a really good friend of mine, who I trust. The referral was a small business and it took them a few days to get out to take a look at it. Talking to the owner on the phone, he pointed out that, if the compressor was bad, the unit would still run - it would just blow hot air. Since it didn't run at all, his theory seemed plausible. He arrived and it turned out, he was correct. The problem was with a blown $4.00 fuse. Within 10 minutes, he had my A/C back up and running, for $13,996 less than Ace wanted to charge me. Now, either the tech was incompetent and didn't know about the fuse or dishonest and saw a way to make an easy commission off someone who didn't know much about A/C units. I'm not sure if this is a top-down policy or a rogue sales agent, but either way, this kind of "salesmanship" is reprehensible. Basically, I spent $80 to be lied to. Before I post any negative reviews on Yelp, I always give the company a chance to explain. Since I was ignored, I am guessing that this guy was doing EXACTLY what he was told to do and the whole company is crooked. What other explanation? Find another company to fix your A/C. read more

I had a "tune up" done Saturday May 13th. This company purchased my information from a previous AC company I used to use. I was advised by the rep they offered a special for 39.95 for a tune up on my system and it would be the exact services that my previous company used to perform. I agreed to this since I annually get my ac tune up which included, check Freon, wash coils, and check my system for any problems. After rep Ryan showed up to my house, he cranked my AC down to 50 degrees did some paperwork. As He was doing some paperwork at my dining room table I apologized for the mess and explained since starting to work 5 days a week things get behind for me. As I was washing my protein shakers, he made a few comments about how clean he is and how his shakers never get dirty. As I started loading my dishwasher, he made a couple more comments about how he never uses his dishwasher because it only takes a minute to do the dishes and he thinks its gross to have dishes in the sink (total Condescending). I was about to tell him he could keep his comments to himself, instead he got up and headed out to get his "equipment". After about 10 minutes I went to the A.C. units to check on him, all he did was have his computer hooked up to my A.C. unit and explained how my systems were about to go out and how crappy one of them was running. I asked if he was going to clean the coils, he said no.... I explained that was my expectations since the previous company had done it in their tune up deal, Ryan offered to do that service $160... This is not what I agreed on. He spent more time trying to sell me a ac unit then he did servicing my system, he was pushing to get me to agree to buy 13k worth of ac units right then and there without talking to my wife. At this point i was pretty annoyed and for another 10 minutes as he was walking out he kept talking about how he could get me financed, and how he made a customer wait till 9pm to go back over the night before because he was being "douchy" to him...I don't know why he thought telling me all this was appropriate. He further explained how he records customers on his tablet if they are rude to him and he will just leave a job site if he needs to. He also kept telling me how recorders have put the POWER back into the techs hands, he said since the customer isn't "always" right... blah, blah, blah.... So at the end of the day I had to pay 39.95 for him to come hook up his tablet to my ac unit and tell me I needed a new one, and hear him ramble. The guy seemed knowledgeable but completely unprofessional and pompous. I wasn't looking to make a bestie, I was looking to get my unit services and have him leave. So the "tune up" was done on Saturday. I called Monday Morning and spoke to a rep. I told her what had happened and it was not what a tune up was and I didn't want to pay for this. I was told a manager would contact me within 24 hrs. Than never happened. I called back Tuesday afternoon, the rep I spoke to on heard the situation and asked if I had gotten the washable filter... I said "no, what is that"... she said that was suppose to be given to you for the 39.95 special. So clearly there is something wrong here. She offered to send someone else out. At this point I do not want to do business and told her I don't want anyone else out, I want to speak with the manager. She said she would email the manager and transferred me to her VM. I left her a VM and have yet to get a call back. BE careful doing Business with this company. If you do use them, do what I do and make sure you record every call... May come in useful to dispute the charges with the bank. Personally I would advise to stay away.... read more

BE AWARE!! This company is shady and unscrupulous. Zero stars if possible. Their warranty is garbage and you are better off paying someone else for repairs. Tried to convince us we needed a new AC (to replace our 8 yr old one) that they installed. Have gad nothing but issues with the new one they installed. read more

First I want to commend ACE Home Services for being the first company we could find that was willing to come to our home in the same day, and not make us wait!! Our AC went out in the middle of the night after two days of 115 degree temperatures, I spent the majority of the morning calling AC companies to find out if someone could come to my house same day. ACE was the first company that said they could. In addition to being able to do same day the lady in the office called and said the techs would be to my home in about 40 mins, they actually arrived at my home in 30 minutes, another plus in my book. The techs also did an amazing job of breaking the bad news to me that I needed a whole new unit (which I had a feeling was going to be the case), so we sat down and picked out a new unit and a new thermostat. They also were quick to get the old unit patched up for it to last a couple more days until they could come out and hook up the new unit. The day of the install I received a phone call saying the techs would be to the house around 9:00am, they actually arrived early again (still a major plus in my book), they got to work and kept on working and had everything installed, hooked up and running with in a few hours. The guys were very clean and friendly. Aside from having a nice new whisper quite unit I never would have known the techs had been in my house or in my backyard, because they were that clean. I would highly recommend ACE Home Services for your heating and air conditioning needs. The techs are friendly and courteous and they provide good quality service. read more

ACE Cooling, Heating, Plumbing and Electrical - Our new AC Unit installed by ACE Home Services! - Heating & Air Conditioning/HVAC Near Me - Phoenix, Arizona

We engaged what we thought was AZ Best (now understand they were bought by ACE Home Services) to do some plumbing work in two showers to prep for a remodel. As part of the work, they replaced the existing shower valves. After charging a large amount ($2625) for all the work - two days later I discovered that they sawed through the drywall into the adjoining rooms in one of the showers. I called to report the damage, several days later I received a call and was told that the supervisor would come to our house on a specific day to inspect the damage. He never showed up. Then upon completion of the shower tile installation, we had another plumber come to install the shower faucet trim. Immediately he noticed that the valves had been installed incorrectly - the trim would not lie flush against the tile. I had to incur the cost of tile being removed on one shower (because the valve was installed on an exterior wall) and further cutting through of the adjacent wall on the other shower so that the plumber could re-install the valves correctly. Then I had drywall repair and re-installation of the tile that was removed. This all came to $1200. I have placed numerous calls with ACE Home Services and they have yet to address any of the issues. I keep being told a guy named Keith needs to give me a call but he has yet to do so, after I have left him 4 voice messages and I'm told by their customer service department that they have sent Keith two emails. I am now forced to file a complaint with the Arizona Registrar of Contractors. read more

Quick response, two very nice and very knowledgeable men showed up on time and fixed my plumbing problem. Cleaned up after themselves and were very patient with all my questions. They explained the problem and how they were going to fix it. No more cranky toilet! read more

if you have a plumbing problem ask for Guadalupe Quevedo! guy was extremely knowledgeable and very helpful! this dude will fix all your plumbing needs! seriously, ask for this guy! never met a better plumber! I they also gave me a free AC check up. Dude was nice and seemed knowledgeable in his field but he showed my my fan motor and blower motor amps that they were drawing and what they were rated for. They were within operating limits but he suggested I replace them. Then proceeded to tell me that replacing them would last for maybe a month a year and then they would be done. So he tried to sell me a brand new AC unit for 16K. When these people come out for a "free" inspection of whatever you have them look at, just remember they are going to tell you that something needs repairs and it's going to be a lot of money! Most shit you can watch a quick YouTube video and do it yourself for less than half the price. Don't fall for their tricks! read more

We contacted ACE Home Services to check our AC system and install a hot water pump. Robert Mitchell came out to do the inspection and immediately said that because of the age there will likely be something wrong with them... sure enough one was leaking with irreplaceable parts and the whole unit required replacing. We opted to replace both units so as not to have to go through this for a long time, a $15,000 bill. Robert told us what we were having installed and then proceeded to attempt to upsell us home air purifiers and new vents ( which a quick text to my real estate agent confirmed is of no real value to your home... but if it makes you feel better, get it). Robert then walked us through the process of the work to be completed. While discussing the units coming in and out of the closet attic access, we specifically asked if we needed to remove our clothes from the closet. Robert stated "No, my guys are super clean and will plastic off your clothes. Just remove the dressers".. which we did. Upon installation day, a crew arrived and immediately got to work. My husband noted a drop cloth going upstairs and assumed the clothes would be covered. Upon going upstairs to check on the work, he found that our clothes had not been covered with plastic and were covered in dirt and insulation. My husband then asked The supervisor about the clothes not being covered. The supervisor said "they don't do that". So my husband asked why he didn't inform him of that when he saw the clothes in the closet. The supervisor replied "Well, I got here after the started the work and I would have told you to move them if they hadn't already started the work". Multiple workers saw we had clothes in the closet before starting their work, not one had the courtesy to tell my husband they might get damaged. They were only concerned about get the job done quickly. My husband told me about the damage. I was then contacted by Adrian who apologized for the problem and that it shouldn't have happened and said she would send us a $50 gift card to apologize. $50 is not going to clean all of the clothes that were destroyed. I contacted Robert later that week who seemed shocked at the outcome, especially since he, personally told us not to remove the clothes. He forwarded me to Norm who told me to keep track of how many loads of laundry we did and the dry cleaning receipts and He would take care of it. I told him I was going out of town and it would be up to a month before I could get that all to him. He agreed and told me not to worry about it. Upon getting back to cellphone service, I received a call from John in Quality Assurance concerning that I hadn't gotten back to them with receipts and that he sent out the $50 gift card to cover it. After phone tag I got ahold of him and told him that Norm said he would cover the loads of laundry we did. John said he could only cover receipted items and to get him receipts for dry cleaning over the $50. As far as the hot water pump goes, I was contacted by Dwayne who recommended the type of water pump and to call him when we got it, he then called me again to see what we wanted to do about the water pump, which I told him it hadn't come in yet and I would call him to schedule the install as soon as it sits.. per our previous conversation. When I received the pump I scheduled with Dwane to have it installed between 7 and 11 on the same day we were having the AC inspected. When getting the confirmation for the AC inspection I asked about the Plumber and they said between 11 and 1. Robert called to find out when he would be there and Dwayne said soon. Dwayne never showed that day and instead called to reschedule. Another technician completed the installation on the day we had our AC installed. I don't recommend ACE Home Services for any repair work. We were going to have them return to install more insulation in our attic and a few other items, now I wouldn't let them come near my property. ACE only cares about the quick sale and installation. Not about care for the customers property or righting wrongs. Update 6/2/2019 in response to ACE's Reply: Unfortunately a gift card of less than .1% of what we spent with your company toward the costs of cleaning hundreds of dollars worth of clothes (not to mention the epic waste of my time) does not come close to rectifying the situation. If that is the best of your abilities, it confirms that your customer service department is as incompetent as the installers who created problem. By the way, the damage to the scuttle hole was much worse than what was quoted by Robert as apparently his measurements for the new units were based on the old unit size (according to Adrian). The damage was to all four sides, rather than just the one and required much more money, time and materials to repair the damage. read more

This company is a FRAUD, pure and simple! I had them come out just to flush the AC condensate line. Cost was not only a ridiculous $150 but their tech Robert actually had the audacity to lie about my AC being on its way out and telling me I HAD to get a replacement unit. Yeah ok, well over 2 years later it is still working great and I've even had two other companies confirm it is in excellent condition when they came out for annual tuneups. I will definitely NEVER use this horrible company for any of the 8 properties I own. Just so you know regarding those cheap tuneups they advertise: it's their strategy to get their tech in your door just to try to upsell you on a new unit. Stay away from them!!!! read more

This company took over for Leak Dr. and will not honor Leak Dr.'s warranty on my hot water heater. I have been told that they are required by law to do this, but they refuse. They use the excuse that they didn't really buy the company, that they just took over their data base (their client list). Don't do business with this company! read more

We would like to take a moment to thank ACE Home Services. Two of their techs (Tim & Joe) installed a new AC unit, Heater (furnace) and a new thermostat. They did an incredible job and were professional & super nice guys. They even left us a gift bag. We have a 2 year contract & Ace has been here a couple of times to do Plumbing repair work. They are clearly a 5 star company. They have always been efficient, friendly & have always done a great job. I would highly recommend them to anyone I know. Thanks ACE, we really appreciate you guys. We know we can always depend on you. Your lifetime customers, Bill & Marge Burke read more

my HVAC. stopped working. the temp inside was 94 degrees and humid. Ace. provided a room air conditioner the next day and installed a new air conditioner the following day. the servicemen where friendly and helpful. I have used ACE in. The past and am extremely happy with them read more

Javier showed up early and fixed what needed to be fixed. Will definitely use them in future if I need more AC work done.

The folks from ACE were very professional and accommodating. They handled our AC issues and worked very hard get us up and running on a hot. humid day. Thanks ACE read more

My whole experience with ACE HOME services has been great. I was able to get a tech come out the same day I called which is very hard to do. I was blessed to have Javier Cruz as my technician and I was very please with his service. He was extremely professional and friendly and knew exactly what he was doing. He arrived on time as well which is big in my book. If you're able to request a technician I would request Javier. He is friendly, knowledgeable, skilled, punctual, and won't try to scam you. He was honest with me about everything. Thank you Javier for your fabulous service!!! I know who to call next time I have a problem :) read more

Called for service repair & received appointment next day. Scott was very knowledgeable, informing me about my units, took time explaining options & was dog friendly. read more

Ace home services has been the best for us. Replaced our Ac last year using their lease program. Had to get service today. Our technician (Skylar) was professional, quick, and efficient. Thank you all at Ace! read more

I will never use or recommend ACE home services. They are crooks. There are thieves with more business ethics. I had ACE install an A/C unit on my roof with a clearly stated 10 year parts warranty. After 7 years, the units' blower motor quit working I called the company to repair it, under the assumption it would only be a labor cost because all the parts are covered. An ACE tech came out for $89 diagnosed the blower motor and then came a $1600 invoice for a service plan and a bunch of lies explaining ACE "cannot touch the unit without a service plan." My Trane unit is also supposed to be registered for the manufacturers warranty and I never got any info on that and ACE's paperwork clearly stated it was covered. After a couple second opinions, I will never use ACE and they're blatant lies and sub par workmanship. The HVAC company that did come fix my motor found a huge air leak associated to the install. ACE still owes me a blower motor and I owe everyone thinking about using them this review: NEVER CALL ACE! read more

We would just like to take a moment to think Ace home services for a recent call out for our air conditioning units. We placed a call to Ace because our air conditioning was not working correctly and they had a technician (Ron) come out on the same day we placed the call which was amazing. Every place else we called was not available to help us same day. Ron did an amazing job at helping us understand what was going on with our air-conditioning units he was very professional. Ron was able to replace the part we needed and to get us back cooling in the same visit. We really appreciate the quick response and professionalism that we received. We will use Ace again. read more

A few weeks back, I had a technician come out bc one of my AC units weren't working. The tech was a nice guy but clearly is working on how much he sells. He spent a ton of time at the house looking over the unit and creating quotes for new units and the repair. He pushed hard for us to get new units, basically making it sound like repairing possibly might not work and we'd be out that money anyway so might as well replace. Quote for just repair $3,500. Unit was not running when he left and he also told us we had mold in our unit. We planned to do the repair, but at the last minute decided to get second opinion. Another company came out and got our unit running THAT DAY. Told us a fuse was blown and everything else was in working order ... $65!!!! No mold either btw. I was so appalled that ACE was so dishonest and trying to weasel so much money out of us. What a terrible terrible company and I will absolutely never use them or recommend them to anyone. read more

So these guys came out yesterday to give me a free "nice to meet you" inspection after they supposedly bought out my previous AC company I used for yearly maintenance. The guy wasn't here 5 minutes and had just barely seen my AC and already was trying to hint at me needing to replace it with newer unit. My existing unit is a 15 yr old Trane packaged unit on the roof. It does use the R22 which is being phased out but until this point I have had no issues. I have been here almost 4 years and had the other company come out yearly (and even during pre-purchase inspection before I bought the home) and that guy has told me every time that the unit is doing great and no issues at all. So, after all the scare tactics to try and get me to get a new AC unit, I settle on a free 2 yr service agreement where I think they come out every year and look at the unit and maybe clean it. It was free, so hey - why not. Well, today I came home and the house was chilly. I had the thermostat turned off. It said it was 62 in the house. I thought maybe because its so chilly outside?? Then I notice that the AC is blowing cold air. The thermostat is off. I briefly think that because the Nest has the Airwave mode maybe its circulating air. But its turned off. So then since it's 62 in the house, I turn the heat on to 68. An hour later, it's 71 in the house and still blowing hot. I turn the thermostat down to 67 thinking maybe that might do it. I leave, come back an hour later and its 75 in the house. Still blowing hot. I turn the thermostat off. I start Googling Nest thermostat issues. 10 minutes later, still blowing hot. I have to kill the main AC breaker to get it to go off. I turn the breaker back on and the AC unit starts blowing hot again immediately - with the thermostat still in the off position. So now I climb up on the roof and start to remove the access panels where the technician just was. Oh, and this guy made it a point to let me know about his 20+ years experience and how he was more knowledgeable than probably anybody else. So I start removing screws on the access panels. I pull one screw in the middle of the 2 access panels and the unit finally shuts off. Once I get the panels off, I immediately see the issue. Dude had pinched my thermostat wires between the panels and the frame. There's a notch where the wire goes, with a nice protective grommet over the wires to keep it secure. Apparently this only works if the WIRE IS IN THAT NOTCH! You can see in the pictures where the wire was pinched after that master technician was done with his inspection. And then when I put it in the groove where it was supposed to go. Hopefully they don't short out anymore, but the damage is already done so who knows. I'll probably be running a new thermostat wire soon. Long story short, save yourself time and money and call someone else. I know I will. read more

ACE Cooling, Heating, Plumbing and Electrical - How they left it - Heating & Air Conditioning/HVAC Near Me - Phoenix, Arizona

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Called back to speak to the owner. Could never get anyone to respond. I decided to use Armor Air who was fabulous.

Always great service! Quick and on time! always honest with high pressure sales. Definitely give them a call with any heating cooling or plumbing! read more

do not use this company period. they are crooks. charged me 400 dollarss to fix ac. not working!!! no replies from email from company. bad way to do business. read more

Scary experience with a tech. He was friendly and professional for the first 2 hours during a maintenance visit. But when he tried to upsell us on a maintenance agreement, he became belligerent when we said we weren't interested. His demeanor changed to a very angry person who did not want to take no for an answer. He told us we were "wrong" and irresponsible as home owners. When my husband told him to leave, he started calling him names. He screamed at us all the way to his service vehicle. It was beyond rude. I've never experienced anything like that before. read more

I don't use Yelp to negatively impact the reputation of a business. I don't agree with doing that. But this business knows why it received a terrible rating. I've used this business twice, and I will never make the same mistake again. Completely unethical! Very disappointed that they can continue to operate this way. I just hope no one else falls victim to them again. Please beware! read more

Absolute and complete scum of the Earth, without a doubt the worst AC company in the valley. When I speak with other contractors, not even just AC people but anyone, and mention the name, they all balk at this company and appear disgusted just to hear it uttered. No, I'm not making this up, I've actually tried it many, many times to see if I can find anyone that speaks highly of them. So far, not a single person has had anything good to say about this company. What a surprise. I had these 'people' install a full system at my home a number of years ago. They did shoddy work and physically damaged my home inside and out, then tried to wiggle out of paying for the repairs that their own people (subcontractors) were too incompetent to carry out. I had in writing that they were responsible for all repairs and they still tried to get out of it and leave me with hundreds of dollars of expense. I eventually go them to pay, but not without having to complain to just about everyone in the company and ask if I needed to file a complaint with the registrar of contractors. I would never, ever, not in a million years, do business with these folks again, not even if you paid me. It is not worth the hassle and not worth all the lies and hidden costs, damage to your home and shoddy equipment. I am still, to this day, years later, paying the price for their unethical, unqualified and incompetent installers, techs and salespeople. I have told everyone who would listen that they need to avoid these clowns and I continue to do so whenever the topic comes up in discussion or I hear anyone mention air conditioning. Nobody should have to deal with a bunch of unmitigated, profiteering, unethical poseurs passing themselves off as a some kind example for other AC companies to follow. Whenever i see their self-aggrandizing, 'We're so ethical and awesome!' advertisements, it makes me want to throw up. Nothing could be further from the truth. Do business with these people at your own peril. read more

When you have a bad experience with a company, it leaves a bad taste in your mouth that is difficult to remove. My previous review of this place was terrible as the service tech person (who it was primarily about) failed us dramatically and we were weeks without a resolution. Enter the Knight in Shining Armor. After complaining about their service and feeling like we were nothing more than drift wood to this company, ONE of their employees stepped up to the plate to correct the issue. Jerry Bailey came to our rescue. The problem was explained to him and he actually appeared to care about how poor the overall customer experience had been for me. (You can read about it in my previous reviews) Jerry took the time to listen to my concerns and show compassion for the situation. Jerry was able to complete the order for our A/C filters which were previously abandoned. Jerry was thoughtful and compassionate and a real asset to their organization. If only all of their staff would follow his lead, there would never been anything poor to say about Ace Air. Thank You Jerry for making all attempts to keep me, the customer, happy and fix a very uncomfortable situation. When you call for service, PLEASE ask for Jerry Bailey by name and you will be pleasantly surprised with the genuine article. Thanks again, Jerry! read more

Avoid like the plague. Allow me to illustrate my extreme dissatisfaction with these professional ripoff artists. It is currently August. The absolute hottest month of the Arizona summer. Our AC gave out and yesterday all of us, a family of 4 adults and 2 little girls, in 93 degree heat indoors and sweating from every pore we called the very first people we COULD. ACE Home Services. Guy named Caleb comes out, fiddles around with our old unit, and after half an hour he comes down from our roof and tells us it's unfixable and that being an old 20 year unitl we need to replace it urgently, yadda yadda and quotes us... 11 grand for a 5ton unit we later on found out could be bought for 2.5k. After much protesting and negotiating we 'talked him down' to 8k. Which is an exorbitant amount of money. This is what happens when you are desperate and literally melting in the AZ heat. To make matters worse, this guy tells us that we should leave the house and go to a motel for the weekend (Yay! more money to spend after overcharging us 8 grand!) because it would be too hot for our little girls. Next morning, we decided to look for a second opinion. Turns out there's another place, awesome reviews on yelp, called JMAC. THEIR tech not only arrived instantly after the call, he tells us that our AC runs fine and that mold in the motor is triggering the unit's automatic shutdown feature and that is why we're literally melting indoors. Well, he gives us an alternative. Buy a new unit for 4 grand OR keep the motor for 400. And if we buy the new unit, we get the motor over the weekend and they'll take it with them when they're done. A much more reasonable alternative AND very courteous and reasonable service. So after this we call to cancel ACE, and Caleb calls us infuriated demanding to know why we're cancelling! After explaining, the guy calls my mother "a fucking foreigner, all you foreigners are all the same" and saying that she is a horrible unreasonable person for seeking a second alternative to his clearly commission based 8 grand ripoff festival. So not only do these evil people hire racist assholes who are out to rip you off, BUT they would also condemn you to a weekend of Arizona hell 90+ degree indoor heat for an entire weekend 'while the unit comes in'. Your practices are EVIL, you are racists (my mother is a US Citizen and the only 'foreign' thing about her is her thick spanish accent) and you are the scum of the earth. So as I stated to begin with, AVOID LIKE THE PLAGUE. Avoid these people like they are throwing used needles full of AIDS virus at you. Don't let the heat force you into a bad decision. We are already looking at surcharges (15% restocking fee when they didn't even UNSTOCK anything!... they want to actually make us pay for literally NOTHING!) we will have to likely take these scum to court for. Final evidence you will ever need to know (which we found out only a day too late) https://www.youtube.com/watch?v=rK_rkvZeXdU Yes, that is ACE in one of the segments, visibly and provably doing what they clearly do best, ripping customers off. read more

If you are buying a new unit please read. Ace is a great company but keep in mind they are a company and exist to make $$. If you are a savvy consumer do your homework and get 3 quotes before spending thousands on a new unit. Ace came and did a great assessment of our needs but when it came to the price tag they were $1200 over one competitor and $2500 over another. I am not at all against a company making their profits but I can't help but feel like I was taken advantage of. Ace claims that they do things that other AC companies do not do...however, the estimates I received all did duct work/air handler/switch/junction box/thermostat upgrade/intake grill upgrade and probably some other things that I am not including. I am lucky our unit didn't go out and was not under pressure to make a decision but I actually had 3 in home estimates in one day during the month of July. If we were out of AC I would have paid $2500 but easy access to the internet is a consumers best friend. I am glad I did the right thing for me and my family. Good luck!!! read more

Sky did a tune up and claims we needed a brand new 5 ton a/c unit b/c pipes were all rusted out and leaking. The Lennox unit is no more than 9 yrs old. Claims they don't work on commission; new system installed was going to run $7k+ for a limited time before prices go up. I had an HVAC friend double check his work and he said we don't need a new a/c and the pipes are ok. Lesson learned: don't hire an a/c guy that works on commission and get a second even a third opinion from someone you trust. read more

ACE Cooling, Heating, Plumbing and Electrical - Outrageous estimate. - Heating & Air Conditioning/HVAC Near Me - Phoenix, Arizona

Our AC just went out this past Friday night at 7:00 and I thought they would be closed and have an on call or weekend rate. Much to my surprise the girl on the phone said they offer a FREE inspection right now and are waiving the 59.99 fee. Not only did they waive the charge the guy was installing a unit in Scottsdale when I spoke to him and said he would not be able to make it until 10:00 and would that be too late. Too late, trust me it's never too late when it's 113 out. Calbe Garver at 10:30 was fixing our unit with no overtime/weekend rate. It was an affordable fix. Could not have been happier! read more

110 degrees outside and our AC isn't working. We have a 3 year old and pets so obviously we need help. Called at 230pm and was told we would have a tech out by 8pm. Ok it's Sunday, we can deal with that. Well it is 1115pm and nobody is here. I've called their office 4 times and they "don't know what is going on" and they have paged the tech, but don't know what is happening. They put me on hold and after 10 minutes I gave up. I ended up calling another company and as I am writing this review, I just got notified that the new company is on the way. Within 20 minutes! ACE is garbage. Don't use them. read more

Plumber inspected my sewer main and installed the clean out as instructed. He told me the pipe was bad and had to be replaced and suggested looking into bursting. I liked that. He also gave me a very good price for the wrong (but functional) cleanup. Two plumbers came out for repipe estimates and both laughed at the incorrect clean out he installed. He explained it to me, but I'm not a plumber. Strike one. He was supposed to get back to me with an estimate for a new line of the trench style. He never did. He was supposed to send me a receipt for the work done since I gave the card over the phone. I was not at the residence. He did not send it. Strikes two and three. After another call to him and 3 more to HQ and a week pass, I STILL DO NOT HAVE MY RECEIPT!!! This is the poorest example of customer service I've ever seen! I need the receipt for my rental records. Now I am going to have to drive 40 miles to request it in person from the manager or owner. I'm also going to have to check my credit card because now I am questioning if it was charged correctly. I may also consider reporting this to the BBB. Send me my damn receipt, I requested it 5 times! I shouldn't have had to request it at all. receipts are SOP in any industry. read more