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    Ace Hardware

    2.6 (39 reviews)
    ModerateHardware Stores
    Closed 8:00 am - 7:00 pm

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    Old. Yellowed. Product.
    Dan H.

    I love hardware stores. Specifically I tend to love smaller stores. Big box is nice. But the hole in the wall hardware stores always give me the feels. I'll also preface this with I grew up working at an ACE hardware. Ace typically maintains that small store feel, with knowledgeable employees... well this is a shameful opposite. Boy.. this ace is a joke. I have attempted 3 times now to come here for projects and I have been disappointed every. Single. Time. This store has sold me a returned staple gun that was jammed when I got it. Thankfully they did accept the return This store has been out of stock of white light switches and I have told them 2 times. 6 month ago... And to top it off... I came in to get a dimmer switch.. They have only dimmers that have been RETURNED.. taped shut.. and so OLD that the clear plastic has YELLOWED... I brought this up to the employee and he said "oh you can't get these anymore" Which is a lie. A bold faced lie. Straight to my face. I just purchased a brand new one at Home Depot. I needed a second one and didn't want to drive as far. So I came to ace. I TOLD him don't lie to me. And he looked down and said you can't get this anymore again. Which... actually now that I think of it is true. Lutron has updated their packaging so technically this antique isn't sold anymore. There is newer product. Don't freakin lie to customers. Don't sell used and returned old product at full price.. I'm bummed. I won't come back here. Absolutely shameful.

    Ace Hardware's online price had no warning that it might differ from the in-store price !!
    William L.

    First, let me tell you that I've read the prior reviews that criticize this Ace Hardware store as being racist, rude, obnoxious, etc, etc. I have never experienced any of these things. But I have experienced a very direct (understand that being "direct" is not the same as being rude) clerk who would not honor the prices you see online. THAT is my ONLY concern with this store. In an era where 'brick and mortar" stores are competing against real online competitors, you would expect them to at least honor the prices shown on their website. NOT this Ace Hardware store. I was in a bind relative to time and needed a 100' rubber garden hose. I looked online and found that Ace had just the hose I needed for $59, a very good price for such a hose. But when I went to this Ace the price shown on its shelf was $89 !!!! ESSENTIALLY A 50% DIFFERENCE !! I was certain it was miss-marked. But when I asked the check out clerk to check the price he said "oh, that's the online price that you only get when you order it online and wait about a week to have it delivered to the store ... where you would pay the lower price". Like I said, he was DIRECT but not rude. I asked if there was a manager there that would approve the price listed online and he said "sorry, that's our store policy and I don't set the rules". So I bought the hose for $89. But when I got back home I checked the online listing and found that there was no such warning of a potential price difference. I then search the web and found that many (not all) of the Ace Hardware stores will honor the price. But apparently not this one. So I kept the $89 hose but developed a work-around for its intended use so as to use my Costco $25 100' one. I returned that $89 one to that Ace Hardware store for a refund. But this is probably the biggest case of price gouging I have ever witnessed. It is my hope that you be aware of this and do a couple things: 1. DO GO ONLINE and look at the Ace Hardware site. I find that for a relatively small store they have a lot of products that other brick and mortar stores no longer stock. For instance, they have specialty "Black Box" gopher traps that are the best in the world as well as specialty toilet repair parts that are very difficult to find. 2. PRINT out a copy of the online price off their site. 3. CALL the local Ace Hardware store BEFORE you go to it and ask them what their price for is ... and if it differs from the price you see on THEIR website if they will match that price. If not, call other Ace Hardware stores until you find one that will. 4. IF you can wait the week for a purchase off their online site and convenience or a time dependency is not an issue, order it online and get both the product at the price your deserve. I'm certain this Ace Hardware store thinks it will make more money by playing games against its own online pricing vs that which they charge for it in the store. But if my MBA is worth anything, they will "disturb off" many potential customers (like me and probably you). And in the process, those customers will buy the product but wait a week or two before returning it and actually cost their store both a fair profit and customer esteem. All that said, Ace Hardware stores many times sell products that you can't find conveniently elsewhere and are well worth the additional expense (like that gopher trap). The ONLY reason I am rating them a "3" rather than a "5" is because of this store's price-gouging bait-and-switch strategy vs their own online price. This store is not racist and they are very helpful. And after I returned that hose I casually walked around the store updating my understanding of the products they sell ... and was only asked if there was something else I wanted. PS I will attach JPGs of the hose I wanted as well as an online expose from "The Crazy Coupon Lady" relative to Ace Hardware matching online vs in-store prices. PPS I consider a YELP 3 Star Review as just OK ... NOT A-OK.

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    1 year ago

    This place usually has what I need . This place is not anywhere close to being as bad as the comments. I've been coming here randomly 4 yrs

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    6 years ago

    Everyone is always so helpful, and have what I need without it becoming a big event like larger stores.

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    9 years ago

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    8 years ago

    Owner is rude and treats people like they are stealing. Beacuse yes I am going to take so much in my nonexistent bag and yoga pants. Lol.

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    Lowe's Home Improvement

    Lowe's Home Improvement

    3.0
    (191 reviews)
    2.5 mi
    $$

    Lorri gave great customer service when I came in to shop for a washer and dryer. Her phone call…read morefollowing up a few days later is what made me come back to purchase. I love good customer service. Delivery showed up as scheduled. I received texts to keep me updated on the delivery timing and the driver called when he was 15 minutes out. I appreciated being updated so I wasn't sitting around wondering and waiting for four hours. Great experience all around.

    Really bad experience at Lowe's. Purchased a harbor breeze fan with a lifetime warranty on the…read moremotor. The motor burned out in just over one year of owning the fan. I did not retain the receipt. But harbor breeze is only sold at Lowe's it's, an exclusive brand. I did everything in my power to get the fan replaced. Called Lowe's customer service tried to get an RA number, spoke to a supervisor. Took the fan to Lowe's and spent almost 2 hours at the store speaking to five different associates including a supervisor. Ended up walking away with nothing. Very upset with Lowe's. I am a avid customer and purchase many items on a regular basis. I am a property manager with several properties that I own and manage. I buy items at Lowe's and home Depot regularly. After this type of customer service, I will no longer purchase things at Lowe's. Lifetime warranty on an exclusive item, requires proof of purchase from Lowe's. That makes absolutely no sense!

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    The Home Depot

    The Home Depot

    2.5
    (268 reviews)
    3.3 mi
    $$

    Darlene was fantastic. She was genuinely helpful, answered every question I had, and clearly knows…read moreher department inside and out. What really stood out was her passion for what she does, she's the kind of employee you wish more retail staff would be. Definitely coming back and asking for her if I need anything else.

    I would like to take a moment to recognize a true gem at the Home Depot store on Ontario Avenue…read more I needed to rent a truck unexpectedly because some of the items I purchased would not fit in my own vehicle. Since I had not made an advance reservation, the Pro Desk suggested that I check with the Tool Rental department. As soon as I arrived, I was warmly greeted by a gentleman named Allen. He asked a few routine questions, including whether I had reserved a truck in advance, and then personally took the time to walk all the way to the parking lot to check the availability. He returned with a smile and happily informed me that there was a flatbed truck available. Since I had never rented a truck from this location before, he politely requested my ID and completed the verification process, which I completely understood and appreciated. He also humbly asked whether I had anything to secure the load. When I told him I did not, he kindly showed me where I could purchase tie-down straps. Throughout our conversation, Allen explained everything clearly, including the rental rates, timing, and insurance options. He was courteous, patient, knowledgeable, and genuinely humble. Within just a few minutes, he completed the paperwork, inspected the truck with me, thoroughly explained the rental process, and handed me the keys. I have rented vehicles from many places over the years, but I have rarely encountered someone with the professionalism and outstanding customer service that Allen demonstrated. His positive attitude and willingness to go above and beyond made the entire experience smooth and enjoyable. Home Depot should be proud to have an employee like Allen. His leadership qualities, knowledge, and dedication to helping customers truly stand out. Please pass along my sincere appreciation to his manager. Employees like Allen are the reason customers keep coming back, and I believe he deserves recognition and consideration for future leadership opportunities. Thanks Allen.

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    Harbor Freight Tools

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    2.9
    (68 reviews)
    6.9 mi
    $$

    I recently stopped by Harbor Freight Tools in Riverside and found it to be a decent spot for…read morebargain-minded customers like me. I am not a professional so when it comes to home improvements that are easy, I come here to buy some tools and also talk to staff on getting their input on my home projects. I like coming here because it isn't as intimidating as Home Deport where they have a larger store and tons of items to look through. Here, it is small enough and easy enough for me to shop and find my own goodies. The store stocks a wide variety of top items like automotive tools, power tools, welding gear, generators, and hand tool sets -- all at competitive prices that help you save on projects big and small. The staff I interacted with were friendly and offered helpful suggestions when I had questions about specific tools and which ones to use for my home improvement project which made shopping easier. Inventory can be different from various Harbor Freight locations, so it is good to call ahead of time if you know exactly which tool you are looking for. It also helps when they have some good deals on the weekends. Last week it was a free item with purchase and this week it's a free bucket also with a purchase. Overall, good experience. If you register your phone number with them, they will record your purchase with your nunber so if you don't have your receipt for a return, they can look it up based on your phone number.

    This is the second time I've been to the location and I have always found what I needed. This time,…read moreI walked straight in the door and the bit piece set was sitting in the front entrance, so this trip was surprisingly quick and I am always happy with the service. The ladies that were at the register were very efficient and knowledgeable.

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    Ace Hardware - hardware - Updated August 2026

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