If you are stuck with Spectrum, I recommend switching to Net NV. For July, my internet with…read moreSpectrum had dropped multiple times throughout the month for a couple of hours each day. I've finally had it and shopped for a different internet provider, except we only have AT&T and Spectrum. AT&T Fiber wasn't available in my area. It wasn't until reading up on local companies, that I discovered Net NV. I wasn't keen on wireless since I am used to wired connections and I needed a stable connection, but I was at my limit and decided to try them out. Boy, am I glad I did. I made an appointment late in the night, and they contacted me in the morning saying that they were able to come the day of since they had a spot open. I wanted the 500 Mbps to 1 Gbps internet service level, but the technician mentioned it depends on the line of sight to their towers so he let me know what was available after he got down from the roof. Turns out my location was within the range and I was able to get what I requested, yay! It is $89 a month for my internet service level. The Setup Fee was $99 dollars. Payment can be made online through their portal. Friendly communication, service, and great staff. Switch if you can! Also, you can see the status of their services at https://netnv.statuspage.io/

After a miscommunication, the owner personally called me to talk through my experience with their…read moreservice. I truly appreciate that he cares enough about his business and his customers to reach out and make things right. It is clear this small business is working hard to stand out against competitors. I respect the effort and am glad to see they have a commitment to customer service.

I have been a customer of GBIS for years and want to commend them for their great technical…read moresupport. Jeff and the rest have always been so patient and knowledgable, taking me from dial-up (back in the day) to DSL. And now they have more hi-speed options. Bravo, everyone!

Other than the one time they turned my information over to the Secret Service, the internet service…read morethey provided was great! Fantastic tech support department they had also! I highly recommend these guys. Much better service and support than you'll receive from the Telco's.

My wife and kids were about to leave because our internet was so bad. I called ispMint, they got me…read moreall setup over the phone, and they saved my family from a mutiny. Also, we take our internet with us when we travel which is an awesome bonus!

Absolutely amazing! The customer service is amazing! I can't say enough good things about them…read more I will be recommending them!

I needed to run by the Charter Store in Smithridge to return a piece of equipment. This place is a…read morebit of a joke. I think they are dealing with a lot of mismanagement. When you walk in the store is divided into sections with the emphasis on their mobile phones. Services like Internet, cable TV and related are the other end of the store. You sign in on a (filthy, even by pre-COVID standards) touch screen that was so dirty I felt like I needed to wash my hands after interacting with it. When you finally got to talk to someone they were friendly enough and tried to help but it was going to be over a 2 hour wait time just to return my Internet device. I ended up going to the UPS store to do this. It's free to drop off there - just be sure you keep your receipt. It took Charter over a week to realize the device was returned and credit the account back. Charter and companies like that get away with the lack of customer service because there isn't a lot of competition. WIth 5G and high speed satellite Internet coming online that is about to change. It will be interesting to see if that finally get's them to fix their customer service issues.

Spectrum is the worst. Frequent outages in the Lake Tahoe area. Lousy customer service. Tried to…read morechange my plan to save money by reducing the channels in March because it was a second home. They said they put it through. Got a big bill in April. Called in April. Found out that they did not set it up. Discussed setting it up. Picked new channels and everything. Got a whopping bill in May. Called again. Said that they should have told you that I had to pick up a new modem to change the plan for the TV channels. Never was told this before.

We're in the process of switching all our technology from Verizon back to AT&T. Even though we got…read morefed up with their lousy customer service and had left them, not that long ago. Along comes something shiny that seems too good to be true. We'll never know. As a new subscriber, I'm entitled to a free self install/setup (which never works because there's usually a problem with the wiring). They also threw in some perks that appealed to me. We'll give them another chance. When I explained that I'll fix the wiring, been doing it for years, they told me it was far too complicated for me to do. She wouldn't let it go. Her tech can be out on Wednesday. Oh, and it will cost $100+. To do What? As nice as I could I explained that there was no need to do a truck roll, I will fix the physical problem if she could troubleshoot the technical stuff. I guess not. It came down to an ultimatum of either the technician comes out for free or we call the whole thing off. I guess this company needs every last nickel. They wouldn't budge. BTW, I easily repaired the issue with the wire and it would've been a win-win had customer service treated us the way they used to in the past. I'm so discouraged, I don't want to deal with ANY more customer reps. 01/25

9/30/2023 Where do I…read morestart... Eleven days ago I was ecstatic getting fiber... Install was not so great as there were complications and after the first few days slowness.. Also, I wasn't happy that the router was installed in the master but our pc's are in the front of the house.. Problems arose when trying to stream etc... Today's tech: David went above and beyond!!! He immediately required from outside to inside of the garage...very professional and clean lines.. The fiber that was installed through the crawlspace and on my flooring in the back of the house) created issues. David arrived around 3 pm and left around two and a half hours later.. Checked all the signals and made sure everything was up and running.. Excellent customer service! Thank you David for making one happy Att customer!!

Requested a quote and information about the services, as I was tired of the company I had that…read morewouldn't offer any deals for a long time subscriber. Plus, the aforementioned company that starts with Spect*** has lousy customer support/service. Got the quote and was happy with it, they scheduled the install, the technician showed up on time, did a great job with the installation and left everything just the same as it was. So far, after a week, have absolutely no complaints or issues....speed is top notch...no glitches. Anything that saves a bunch of money, and gives you better service is a win in my book....also, it's a local company

Since upgrading to maximum-data rate service in February of 2025, short term intermittencies have…read moredisappeared. Instead, there have been seven multi-hour losses of Internet connectivity. Our microwave radio relay changed from Fred's Mountain to Peavine peak when we installed the maximum-data rate equipment. According to SkyFiber, their relay station on Peavine peak does not have backup power, and so every time NV Energy loses power in the area, our Internet service is lost. Communication with customers when outages occur is slow.

Once of the worst internet services you could have. Slow, 2 year contract for $35.00…read more You may pay a little more for other services but it's worth it. I would get so fed up that I would go to the library just to watch youtube! I'm finally done with my 2 years....I'm done with this service!

We moved to Cold springs from Las Vegas and decided to go with Clearwire. For the most part the…read moreinternet worked fine. It was slow at times quick at other. When trying to play any online games it would not work. Trying to watch movies on Netflix again not good. So I can't say I would recommend them.

Well unfortunately none of my calls were returned. I left 2 messages two days in a row, but no…read moreresponse. Could be out of business, but the answering machine says they'll get back to you. The stars are just for being local and a small business. Too bad they're losing mine. :(

From the owner: Network Engineering for the enterprise.read more

I know you have a lot of options when it comes to mobile and Wi-Fi. I just want to recommend…read moreSpectrum. Today Victor came out to troubleshoot my Wi-Fi and he was on time, friendly, patient and helpful. He took the time to write down my password for me, explain everything and make sure I was totally dialed in. My mobile is only $30 a month for unlimited and my Wi-Fi is reasonable too.

Call center. Terrible customer service. Called to cancel service. After multiple times tell the…read moreagent I just want to cancel have new internet provider. She continued to make offers I clearly was not interested in. I finally told her to just cancel my service and she hung up on me. Four weeks later I received an email stating last notice to return equipment. So I loaded up everything drove to Sparks where I had to wait and wait and wait to turn in the equipment. I guess you need an appointment to return equipment. Worst customer service ever. Improve by listening to customer. Don't bagger them into buying something they don't want. I actually went to the store on McCarren.

I work from home and in 2024, a full year of having uprise fiber. I have had to miss 19 days of…read morework due to no internet and "outages" that's more than what im given in vacations and PTO in a year. Never had this many outages with spectrum. Not only that but the customer service is extremely poor. They will have outages and even TURN OFF the wifi. And unless you contact them over and over again, you won't get your internet back on. If I didn't contact them for the last 2 days it might have been days or weeks of them not turning on our wifi. When they finally responded, they turned the wifi back on in minutes. Absolutely ridiculous. I've never needed to tell an ISP to turn my wifi back on after an outage, it's usually something that's just done by an internet company?? By the way, they don't answer calls! So keep on emailing until they respond. They never tell you when an outage is happening, why, how long it'll be, etc. the least they can do is that. As of today it's been 3 full days of no internet. And because our apartment keys rely on the internet, we have no access to our apartment gym and laundry rooms. Would not reccomend this company unless you're a property manager that wants to bundle crappy wifi into rent for cheap.

I wish I could leave less then a 1 star review but not at the cost of being fair the service it…read moreself when its working works fine and is reasonable cost for the speeds, but multiple outages can be frustrating but that i can understand there are multiple variables at times that are just bad circumstances and will happen on any platform, no to my problem the support team was the worst i have ever worked with namely Andrew McCall "Head of Customer Support" this guy was a nightmare to deal with the company doesn't seemed equipped to support their clients only provide service, if it works it works if you need help kick rocks should be the company slogan. I called to make a payment i was on the phone for 20 minutes i would have rather had my teeth pulled and we accomplished nothing.