Longtime customer here--disappointed by All Pro Security's recent handling of a serious safety…read moreconcern. Their rep insisted on a 3-year contract at the last minute, even after I explained I was planning to move. He became passive-aggressive when I declined. More troubling: their monitoring system failed during a false alarm, and I had to call them directly to stop the dispatch. Poor service and worse support when it matters most. I wouldn't recommend them to anyone looking for reliable home security.

The person who answered phone I asked if done work in Arrow Creek. She said no. She then called me…read moreback and said I talked to the owner and said he had. I said great can I get a few addresses in Arrow Creek. She said oh no they don't give out addresses. I said please call the owners of homes. She said she could not do that. Hmm maybe they haven't done work in arrow creek

Eric is great. I used to work with him. He would send me photos of his quality work - Very proud of…read moredoing the job right.

All Out Security Solutions sold us a home surveillance system in August. We were very pleased with…read morethe value of product and service. A couple months after the install, we had some issues with the cameras. Eric has been very helpful, assisting us with troubleshooting and even came over to fix things when needed. So far we have received superior customer service from the. I would definitely recommend this company.

My husband canceled our service over a year ago then found out they continued with auto payments…read morefor another year before we found out. when he called back in 2022 they said okay the service was cancelled. They did not tell him he had to send them a letter to cancel. We had had their service for several years before cancelling so we were on a month to month basis. our equipment malfunctioned or had stopped working altogether and they acknowledged that fact. The service had been turned off according to their equipment . In fact their faulty equipment had been collected by one of their employees. They refused to refund us for the year 2023 when we had no service. I sent them a letter of cancellation a that point only to have them e-ing, texting, and calling wanting us to sign up again and they would sell us new equipment that worked and not out dated as they referred to our old equipment. This went on for a month even though we told them never again would we sign with their company.

From the owner: Vivint brings peace of mind with reliable smart home security, effortless home management, and 24/7…read moresupport from real people. We keep you connected and secure, and we simplify your life--every moment, every day.

Very knowledgeable and helpful crew. Chris is top notch, experienced and skilled. We could not ask…read morefor better service and protection.

We have used Trinity Alarms for about ten years. This is the second home that we have had Chris…read moreMurphy, owner of Trinity Alarms, install a system for us. We have been thoroughly satisfied with his service. We would highly recommend Trinity Alarms to anyone who wants to protect their home, property and personal safety.

This morning, I had trouble with my ADT pulse application that allows me to control my ADT alarm…read moresystem, including all of my cameras and motion sensors, I got an " offline " error message. I called ADT and the first representative had me do a few procedures, but they weren't successful so she transferred me over to their tech person. A lovely young woman named Heather. took over an and the total time on the phone was an hour and a half to diagnose and fix the problem. Thankfully, I had a problem several months ago and they sent me a box with the new Netgear communication equipment and told me if I had the problem again to change these two things out, 2 Netgear units that plugged in to the electrical outlet and another two cables that went to the gateway system for ADT pulse. my AT&T router is in my office behind a desk and the file cabinet not eadily accessible, and my ADT gateway router was in another room. Trying to diagnose the situation I had to run back back-and-forth between rooms, plugging and unplugging things and quite frankly I will admit I was frustrated and tired . I know I wasn't an easy customer, but Heather was amazing, I kept apologizing because I couldn't hear her well there seem to be a delay between our conversations when I would say something it took a while for her to respond and that was frustrating until I realized I needed to give her more time because of the delay. During the entire process, I will admit I was anxious and impatient because I had an appointment and I wasn't sure if we were ever going to get this thing fixed. Thankfully, with her expertise and patient guidance we were able to fix the problem. I apologized to her for being a difficult customer and she said that's not a problem. We're here to serve and I understand. I hope someone in HR or higher up department. sees this review and makes a notation to her employee file. Her degree of professionalism knowledge and patience was greatly appreciated and I'm back in operation again. Thank you, ADT for your continued excellent customer service.

This review serves as a formal public complaint regarding my experience with ADT and its billing…read morepractices. I was charged for services and/or fees that I did not authorize and that appear inconsistent with my agreement. Despite multiple attempts to resolve the matter through customer service, I have not received a clear explanation, proper investigation, or satisfactory resolution. The responses provided were inconsistent and failed to address the specific billing discrepancies raised. As a consumer, I expect transparency, accurate billing, and good-faith efforts to correct potential errors. Instead, I experienced significant difficulty obtaining accountability or meaningful assistance. Unauthorized or unexplained charges raise serious concerns regarding billing oversight and consumer protection compliance. Unless this matter is promptly reviewed and corrected, I am prepared to pursue further action, including formal complaints with consumer protection agencies and regulatory authorities. I strongly encourage prospective customers to carefully review all contractual terms and closely monitor billing statements when dealing with ADT.

Stay away. Do not say you were not warned. Poor customer service, is an understatement. I was…read morecharged for them moving my equipment after being told all fees would be waived with purchasing upgraded equipment. I was charged anyway and spent over 1.5 hours talking to several reps only to be hung up on. Had to call back and final got a supervisor to fix it. Terrible customer service, I regret leaving ADT. You have been warned.

I also am a new client may 13th 2 guys Alec or Alex and another guy knocking on the door. Give you…read morethe sales pitch let me just give you a quote situation. Try it out for 30days and if you don't like it we will remove it. Well good luck with that. You can't cancel and when you call they try to lower the already high priced unit. This Alex guy returns text when things are going good but when shit hits the fan he is MIA pretty sad Alex. And definitely if I could give a 0 I definitely would. Customer support sucks

Customer focus LOST in move to Mountain Alarm from Burgarello! We had been customers for 11 years,…read morewith both companies, but not anymore. Don't let them rip you off! We received an automated phone message that their system was not talking to our alarm, so we no longer were being monitored. When we finally reached a real person, they said we needed to pay a significant amount for a service call to determine the problem, even though they did not know what caused the outage, after working fine for 11 years. We decided to change alarm monitoring companies, finding more service and less expense, and since Mountain Alarm has raised their rates 22% from 2019. Since we were required to pay in advance, we asked for reimbursement for the time their services were not provided due to the unknown technical issue, but they refused. We requested a call from the GM or Supervisor, but just heard back from the person who answers the phone, with a bullshit rationale for why they were keeping our money that they did not earn. We suggest that management needs to either be accessible or empower their employees to make customer service a priority. Don't get caught by excessive charges after you sign up for their alarm monitoring, Mountain Alarm is not the highly ethical Burgarello anymore!!

This is a new company that recently purchased a well know and long-standing Reno alarm company. I…read morewas a customer of the former company for over 16 years and never had anything but great things to say about them. Have referred them to many people and businesses. This new company is based out of state and just isn't a great fit for the community. There's no real connection to Nevada and the Reno-Sparks business community. Talking with many others, I've learned that a lot of people are leaving this company and working with other locally based alarm businesses. I recommend that you find someone truly local for your alarm needs.