The contacted me quick after I sent an inquiry online. Awesome work, friendly, professional. I will…read morebe sure to hire them again whenever I need network cable ran at my house again.

Excellent service!!!…read more The crew, Tristen and Anthony as well as their supervisor, arrived promptly and did the work per the contract. There was one window that posed a potential problem because it was blocked by a built-in immobile desk with shutters. The solution was to install the detector on the shutters. I also requested a fob, something not usually offered. They thought it was unavailable with my system, They did the research to find that they are available and Anthony left the job to obtain it. When he returned, the two of them connected the fob to the system. Beyond that, Tristen was patient explaining how the system worked. One of my questions was not easily answered regarding how to access a chart I had earlier seen on the home page. Tristen spent time researching and finding the answer. Throughout the time Tristen and Anthony were here they worked quietly, conscientiously and with consideration. Update: Recent heavy snow damaged the sensor for the outside garage door. They will be returning to replace the sensor as well as adding a panic alarm function to the fobs. I've also requested outside signs to let people know about the presence of the burglar alarm. They've ordered them and will install them when they get them. I heartily recommend Northern Nevada Low Voltage!!!

Just had one of their cowardly technicians threatened to pull a firearm on me over a parking spot…read morethat he should not have been parked in. When I called his company to let them know how their employees are out here representing their company they basically told me so what . So if this is an indication on the type of service you get from this company I suggest you go somewhere else

Disappointed. I had a tech come to my home and discuss mounting a new dish to my home. The next…read moreday a bent and chipped mount was installed where I asked it not be mounted, in a way I asked it specifically not be done. It was bent and crooked and looked like your average joe screwed it in to my new paint with his eyes closed. Very sloppy. I was billed for 4hours labor while the tech was onsite for less than 50minutes...1/2days work for a quick slap and dash mount $350... I spoke to the manager who assured me the issue would be fixed though it never was. I had to ask 4 different times over the course of a week just to get a paid invoice. I tried to contact customer support and never got a reply. $350for a damaged mount in a place where it is already causing damage to my home, zero help after. I didn't want to post here but there's nobody else to talk to!

Stay away. Do not say you were not warned. Poor customer service, is an understatement. I was…read morecharged for them moving my equipment after being told all fees would be waived with purchasing upgraded equipment. I was charged anyway and spent over 1.5 hours talking to several reps only to be hung up on. Had to call back and final got a supervisor to fix it. Terrible customer service, I regret leaving ADT. You have been warned.

I also am a new client may 13th 2 guys Alec or Alex and another guy knocking on the door. Give you…read morethe sales pitch let me just give you a quote situation. Try it out for 30days and if you don't like it we will remove it. Well good luck with that. You can't cancel and when you call they try to lower the already high priced unit. This Alex guy returns text when things are going good but when shit hits the fan he is MIA pretty sad Alex. And definitely if I could give a 0 I definitely would. Customer support sucks

I was referred to Systems of Nevada when my Beam central vacuum malfunctioned. They had exactly the…read morepart I was looking for which was impressive in it's own right because I could not find the correct part on e-Bay. I had searched a number of online sites. Turned out the failure was not due to the part I purchased but Debbie was super helpful and even graciously refunded the purchase price. This is clearly a business that strives to earn the trust of the customer. I highly recommend checking with them if you need help with central vac or other service.

We have had them our alarm and vacuum system in three new homes Great service great people had…read moretheir service 20 plus years

This morning, I had trouble with my ADT pulse application that allows me to control my ADT alarm…read moresystem, including all of my cameras and motion sensors, I got an " offline " error message. I called ADT and the first representative had me do a few procedures, but they weren't successful so she transferred me over to their tech person. A lovely young woman named Heather. took over an and the total time on the phone was an hour and a half to diagnose and fix the problem. Thankfully, I had a problem several months ago and they sent me a box with the new Netgear communication equipment and told me if I had the problem again to change these two things out, 2 Netgear units that plugged in to the electrical outlet and another two cables that went to the gateway system for ADT pulse. my AT&T router is in my office behind a desk and the file cabinet not eadily accessible, and my ADT gateway router was in another room. Trying to diagnose the situation I had to run back back-and-forth between rooms, plugging and unplugging things and quite frankly I will admit I was frustrated and tired . I know I wasn't an easy customer, but Heather was amazing, I kept apologizing because I couldn't hear her well there seem to be a delay between our conversations when I would say something it took a while for her to respond and that was frustrating until I realized I needed to give her more time because of the delay. During the entire process, I will admit I was anxious and impatient because I had an appointment and I wasn't sure if we were ever going to get this thing fixed. Thankfully, with her expertise and patient guidance we were able to fix the problem. I apologized to her for being a difficult customer and she said that's not a problem. We're here to serve and I understand. I hope someone in HR or higher up department. sees this review and makes a notation to her employee file. Her degree of professionalism knowledge and patience was greatly appreciated and I'm back in operation again. Thank you, ADT for your continued excellent customer service.

This review serves as a formal public complaint regarding my experience with ADT and its billing…read morepractices. I was charged for services and/or fees that I did not authorize and that appear inconsistent with my agreement. Despite multiple attempts to resolve the matter through customer service, I have not received a clear explanation, proper investigation, or satisfactory resolution. The responses provided were inconsistent and failed to address the specific billing discrepancies raised. As a consumer, I expect transparency, accurate billing, and good-faith efforts to correct potential errors. Instead, I experienced significant difficulty obtaining accountability or meaningful assistance. Unauthorized or unexplained charges raise serious concerns regarding billing oversight and consumer protection compliance. Unless this matter is promptly reviewed and corrected, I am prepared to pursue further action, including formal complaints with consumer protection agencies and regulatory authorities. I strongly encourage prospective customers to carefully review all contractual terms and closely monitor billing statements when dealing with ADT.

Customer focus LOST in move to Mountain Alarm from Burgarello! We had been customers for 11 years,…read morewith both companies, but not anymore. Don't let them rip you off! We received an automated phone message that their system was not talking to our alarm, so we no longer were being monitored. When we finally reached a real person, they said we needed to pay a significant amount for a service call to determine the problem, even though they did not know what caused the outage, after working fine for 11 years. We decided to change alarm monitoring companies, finding more service and less expense, and since Mountain Alarm has raised their rates 22% from 2019. Since we were required to pay in advance, we asked for reimbursement for the time their services were not provided due to the unknown technical issue, but they refused. We requested a call from the GM or Supervisor, but just heard back from the person who answers the phone, with a bullshit rationale for why they were keeping our money that they did not earn. We suggest that management needs to either be accessible or empower their employees to make customer service a priority. Don't get caught by excessive charges after you sign up for their alarm monitoring, Mountain Alarm is not the highly ethical Burgarello anymore!!

This is a new company that recently purchased a well know and long-standing Reno alarm company. I…read morewas a customer of the former company for over 16 years and never had anything but great things to say about them. Have referred them to many people and businesses. This new company is based out of state and just isn't a great fit for the community. There's no real connection to Nevada and the Reno-Sparks business community. Talking with many others, I've learned that a lot of people are leaving this company and working with other locally based alarm businesses. I recommend that you find someone truly local for your alarm needs.

Techs lie about how long they are onsite. And what they do. They have no proof to how long they…read moreare onsite.

From the owner: Serving Northern Nevada for more than 40 years, we specialize in the design, sale, and service of…read morethe latest state-of-the-art fire and security systems.