I had an appointment a couple days ago. A NO Show & NO Call. Wasted my time. I have no choice…read morebut to leave this 1 star. Unprofessional

I didn't say anything about this but one of his guys opened my closed whisky that's supposed to be…read morea gift for someone. I had that whisky since last year and I was gonna give it this year. If Steven asked me for the whisky, I would've given it to him. What disappoints me is that I just spoke with Craig, the owner, and of course, his employee denied it. I told Craig, I have no reason to lie! And he said his employee either! So in a way, he just called me a liar! I'm just sick and tired of mean people!

Alan is an honest, kind, no bull business owner. He doesn't try to sell you anything. He does free…read moreestimates. He really takes away the stress of HVAC issues. You know when you call him he's going to be straight forward with you. He will give an honest objective review of the issues and leaves it to you to make the ultimate decision. Why mess around with the corporate guys who are incentivized to upsell? In my opinion everyone should get on his surveillance program where he comes out changes out your filters and assesses the HVAC system and so you at least have a heads up when you need repairs or change out the whole system. At least this way you can save up and plan ahead instead of waiting for a disaster to occur. Give him a call. I'm so glad I met him and he's there to be the go to guy to tackle any HVAC issues. The fact that I took the time out to write this review should give you some sense of how much I appreciate his level of service.

Honest company and willing to go out of the way to make it happen. They also communicate when any…read moreother issues that might occur during the process.

After a terrible experience with another HVAC company, Climate Pros of Northern Nevada completely…read moreturned things around. The owner personally came out right away to inspect my unit and made sure my warranty company received the correct diagnosis. Because the problem was properly diagnosed, my warranty company approved and paid for a brand-new unit. It's hard to find a company that truly cares about doing things right. Honest, professional, knowledgeable, and excellent customer service. Climate Pros of Northern Nevada has earned my trust, and I will absolutely use them again. HIGHLY RECOMMEND!

Amazing and honest service! 1,000% recommend calling ONLY Climate Pros…read more One of my AC units stopped working. My husband has a MS in electrical engineering and he even said the unit was gone and would need to be replaced. Which is not ideal because I had to replace the larger unit 8 years ago and that was $7k (using a different company-not Climate Pros). So I was not looking forward to an unexpected expense. I was going to call another AC company but after reading reviews, I was directed to Climate Pros-this is exactly why leaving good and bad reviews matter! Climate Pros didn't show up on any of my searches and only reached out because of a glowing review. I called, was scheduled about a week out-I told them this wasn't an emergency since we still had one AC unit that was working. The technician showed up within the time window and he was so helpful!! He ran diagnostics and said it was just the fan part that needed to be replaced not the whole unit!! I'm still surprised about his honesty. I was prepared to buy a new unit. He was in and out in no time and even showed me the old part and how it wasn't conducting a charge any longer. I highly recommend this company. Not only are they reasonably priced, but they are honest and knowledgeable!!

Not only will this guy not send you a quote when promised to do so, he will brazenly brag with…read moreanother contractor on site about how he will for sure "upsell" you on a new unit because he does not like working on older ones. We were very upfront about the older unit and was willing to completely replace it, but not after that customer service. Had our AC repaired the very next day by a different company.

There's nothing worse than the AC stop working in the middle of summer with a newborn baby.. unless…read moreyou find a great company with excellent customer service! We called the next morning and Ernie came out same day, did a diagnostic test, and was able to get the parts and fix everything! He was thorough in letting us know the issues and reasonably priced. We will definitely be using EMS again in the future.. fingers crossed we won't need to!!

Do you think parking your truck in disabled parking is how you make a positive name for your…read morecompany?

It should be a crime to take advantage of seniors with dementia like my dad. The tech came out and…read moresaid there was an obstacle and we needed a new $17k AC after closing escrow couple months before. Luckily I was reminded we had a warranty. The warranty subcontractor AC tech said it was simply overcharged with Freon so it wasn't working properly and fixed it. I'd avoid this company. Very upsetting.

Everything went fantastic, I would highly recommend Steve and his crew for all your HVAC Needs…read more They did excellent work and the price was fair. I would definitely use them again.

D tech was referred to us by a family member when the ac went out. 2 HvAC companies couldn't fix…read moreproperly and wants to charge us $15k for a new unit. D-Tech came out and fixed the problem for $250. This was 2 years ago and AC still going strong. Last weekend, our fan was stuck to "on" position. D tech came the very next day. If it is urgent, he has always responded right away. Great guy and reasonably priced.

Let me start by saying that I reached out to several A/C companies in the Reno area and had…read moremultiple companies come out to diagnose the problem. Every one of them told me the same thing--my entire A/C unit needed to be replaced. The quotes ranged from $10,000 to $12,000. Some companies only did a visual inspection, others used leak detection devices, and a few even climbed into the attic. After hearing the same expensive recommendation over and over, I was feeling pretty discouraged. Then I found Happy Heating and Air Conditioning. During my first conversation with Matt, I explained the whole story, including the unfortunate fact that my Doberman had used the outdoor A/C unit as his personal urination target. Because of that, I was convinced the leak was being caused by coil rot. I shared what all the other companies had told me and how frustrated and discouraged I had become. After I sent Matt a picture of the unit, he told me he was fairly confident that coil rot was not the culprit. More importantly, he offered something that none of the other companies had--a definitive way to determine exactly where the leak was coming from: a bubble hydrogen leak test. Matt was honest from the beginning. He explained that the test could bring good news or bad news, but either way we would finally know exactly what was going on with the unit. He came across as knowledgeable, experienced, confident, and genuinely interested in helping me find the right solution instead of simply selling me a new system. He was also completely transparent about the diagnostic costs, what the testing would involve, and how the charges would be calculated. There were no surprises, no pressure, and no sales tactics--just straightforward information. I was especially thrilled when Matt said they could get the testing scheduled right away. In Reno, it seems like everything is booked out for weeks, especially with the hottest months of summer approaching. As promised, the crew arrived right on time and immediately got to work. Their goal was clearly to be as thorough and efficient as possible, which I genuinely appreciated since I was paying for their time. There was no standing around, no unnecessary breaks, and no wasted time--just professional diagnostics from start to finish. A special thank you to Lorenzo and Kevin. Both were polite, knowledgeable, professional, and, most importantly, seemed to genuinely care about helping me avoid unnecessary expenses. It's rare to find technicians who are just as concerned about your wallet as they are about fixing the problem. The best part? My final bill came in well under $1,000--far from the $10,000 to $12,000 replacement quotes I had been given by other companies. Instead of replacing my entire system, they took the time to properly diagnose the issue and perform a precise repair that saved me thousands of dollars. Thank you again, Matt, Kevin, and Lorenzo--you guys are my heroes! I would confidently recommend this company and this team to anyone who has been told their entire A/C system needs to be replaced. Before you spend tens of thousands of dollars, reach out to Matt. He actually takes the time to listen, genuinely wants to help, and focuses on finding the right solution rather than simply making a sale. It's refreshing to find a company here in Reno that truly cares about its customers. That level of honesty, integrity, and customer service is hard to come by these days. Kevin and Lorenzo not only performed a precision repair on my A/C system, but they also cleaned everything up afterward and left the area looking better than when they arrived. Their workmanship, professionalism, and attention to detail were outstanding. From start to finish, Happy Heating and Air Conditioning exceeded my expectations. They earned my trust, my business, and my highest recommendation. If you've been told you need a complete A/C replacement, do yourself a favor and call Happy Heating and Air Conditioning before making any decisions. You may save yourself thousands of dollars and find a team that truly puts customers first.

7/9/2024- As luck…read morewould have it, the ac decided to just blow hot air late yesterday and all night...(my dogs were miserable).. the thermostat was set to 78 but was registering 81... Started researching via Yelp (of course)... I would rather stay with the smaller business, and this one stood out. Called, and got a live person! Very professional, and just my luck they had a cancellation. Transparent with pricing and look forward to his visit today! Thanks for picking the phone up, and will update after the visit. 5 stars-!!! On time and extremely knowledgeable-!! Matt rocks! Definitely going in my contacts-. Passionate about his work and extremely customer focused! Needed and replaced a capacitor and .5 lbs of refrigerant.. My dogs are happy too! Will call them again in November for a tune up/maintenance.. also have them clean up the furnace.. Saved for now until we need a new ac unit.. but when that happens we will call Happy Heating.. I was so Happy (lol).. I packed up some pasta salad and water for him to eat on his next stop.. Thank you!

Levi came by to install a tankless water heater, whole home water filtration system, and a smart…read morewater shutoff valve. He was conscientious, professional and friendly the entire time. I would be happy to have him back at our home anytime. Re: Legacy as a company, we have been customers for a few years now after they first did our HVAC. I find the company to be reliable and easy to work with, and I trust them with the maintenance of the major systems in our home.

Chris V. Fantastic! Very professional, helpful friendly. We are so pleased...If we ever need a…read moreplumber again, we know who to call!