A friend recommended their services and was looking for a new company to do our AC and furnace…read moremaintenances going forward. Requested a quote online and received a prompt response. Was able to give me a booking window two weeks out and details on their maintenance program. $248 a year for their program which includes two maintenance visits per year--one in the spring for our A/C system and one in the fall for our furnace. Jordan, our technician, called before heading over. He was professional and courteous. Went through his inspection and notified us about a failing condenser fan motor and the cost of the repair. He quickly replaced the part and sent us a copy of our invoice plus a detailed report of his visit including pictures. We were impressed with their promptness and knowledge to quickly perform the maintenance. Thank you so much!

HVAC issues and/or concerns can be a little unnerving. Not with Mountain West. I recently reached…read moreout to them for a service call after reading so many good reviews. They did not disappoint. The service rep Justin Blake was professional, knowledgable and provided excellent service. He found several issues to which he provided pictures and a thorough explanation of what needed to be done. NO high pressure sales pitch which I have experienced with other HVAC companies. I would not hesitate to recommend them. They will definitely be my go to for all of my HVAC needs. Thank you Mountain West.

We've been using B&B to maintain our home's furnace and air conditioning system, and we've been…read moreconsistently impressed with their service. Their technicians are always professional, knowledgeable, and courteous. They arrive on time, explain what they're doing, and answer any questions without trying to upsell unnecessary services. It's reassuring to know our HVAC system is being maintained by people who take pride in their work. Scheduling appointments is easy, and communication from the office is excellent. Everyone we've interacted with has been friendly and responsive. We highly recommend B&B to anyone looking for reliable HVAC maintenance and service.

I've been using B & B for many years. We have two furnaces and a/c units that we have serviced…read moretwice a year. The service is friendly and very professional, starting with scheduling. Connie is great and if she can't answer the phone, she contacts you ASAP. Our system is 23 years old. Aaron is a great tech, and it's nice to have someone familiar with older units. Highly recommend.

Working with Legacy has been great so far! Prompt response times and a very attentive coordinator…read moregot us taken care of quickly. There were a few minor issues with our experience but were quickly addressed and taken care of above and beyond expectations.

Timothys work ethic was very professional, he communicated with me during the process, and did an…read moreoutstanding job

Let me start by saying that I reached out to several A/C companies in the Reno area and had…read moremultiple companies come out to diagnose the problem. Every one of them told me the same thing--my entire A/C unit needed to be replaced. The quotes ranged from $10,000 to $12,000. Some companies only did a visual inspection, others used leak detection devices, and a few even climbed into the attic. After hearing the same expensive recommendation over and over, I was feeling pretty discouraged. Then I found Happy Heating and Air Conditioning. During my first conversation with Matt, I explained the whole story, including the unfortunate fact that my Doberman had used the outdoor A/C unit as his personal urination target. Because of that, I was convinced the leak was being caused by coil rot. I shared what all the other companies had told me and how frustrated and discouraged I had become. After I sent Matt a picture of the unit, he told me he was fairly confident that coil rot was not the culprit. More importantly, he offered something that none of the other companies had--a definitive way to determine exactly where the leak was coming from: a bubble hydrogen leak test. Matt was honest from the beginning. He explained that the test could bring good news or bad news, but either way we would finally know exactly what was going on with the unit. He came across as knowledgeable, experienced, confident, and genuinely interested in helping me find the right solution instead of simply selling me a new system. He was also completely transparent about the diagnostic costs, what the testing would involve, and how the charges would be calculated. There were no surprises, no pressure, and no sales tactics--just straightforward information. I was especially thrilled when Matt said they could get the testing scheduled right away. In Reno, it seems like everything is booked out for weeks, especially with the hottest months of summer approaching. As promised, the crew arrived right on time and immediately got to work. Their goal was clearly to be as thorough and efficient as possible, which I genuinely appreciated since I was paying for their time. There was no standing around, no unnecessary breaks, and no wasted time--just professional diagnostics from start to finish. A special thank you to Lorenzo and Kevin. Both were polite, knowledgeable, professional, and, most importantly, seemed to genuinely care about helping me avoid unnecessary expenses. It's rare to find technicians who are just as concerned about your wallet as they are about fixing the problem. The best part? My final bill came in well under $1,000--far from the $10,000 to $12,000 replacement quotes I had been given by other companies. Instead of replacing my entire system, they took the time to properly diagnose the issue and perform a precise repair that saved me thousands of dollars. Thank you again, Matt, Kevin, and Lorenzo--you guys are my heroes! I would confidently recommend this company and this team to anyone who has been told their entire A/C system needs to be replaced. Before you spend tens of thousands of dollars, reach out to Matt. He actually takes the time to listen, genuinely wants to help, and focuses on finding the right solution rather than simply making a sale. It's refreshing to find a company here in Reno that truly cares about its customers. That level of honesty, integrity, and customer service is hard to come by these days. Kevin and Lorenzo not only performed a precision repair on my A/C system, but they also cleaned everything up afterward and left the area looking better than when they arrived. Their workmanship, professionalism, and attention to detail were outstanding. From start to finish, Happy Heating and Air Conditioning exceeded my expectations. They earned my trust, my business, and my highest recommendation. If you've been told you need a complete A/C replacement, do yourself a favor and call Happy Heating and Air Conditioning before making any decisions. You may save yourself thousands of dollars and find a team that truly puts customers first.

7/9/2024- As luck…read morewould have it, the ac decided to just blow hot air late yesterday and all night...(my dogs were miserable).. the thermostat was set to 78 but was registering 81... Started researching via Yelp (of course)... I would rather stay with the smaller business, and this one stood out. Called, and got a live person! Very professional, and just my luck they had a cancellation. Transparent with pricing and look forward to his visit today! Thanks for picking the phone up, and will update after the visit. 5 stars-!!! On time and extremely knowledgeable-!! Matt rocks! Definitely going in my contacts-. Passionate about his work and extremely customer focused! Needed and replaced a capacitor and .5 lbs of refrigerant.. My dogs are happy too! Will call them again in November for a tune up/maintenance.. also have them clean up the furnace.. Saved for now until we need a new ac unit.. but when that happens we will call Happy Heating.. I was so Happy (lol).. I packed up some pasta salad and water for him to eat on his next stop.. Thank you!

OUTSTANDING service!!!…read more Our furnace igniter went out at the beginning of the season during a cold snap. We went through one miserable evening of our home being 50 degrees. I called first thing the next morning but was advised they were booked all day. However Craig, the owner found a way to work us in by 1100 am. Randolph called on his way over, showed up, diagnosed the problem and had it fixed within 30 minutes. Not only are these people professional, they are kind, very reasonably priced and the best in town. Going forward, our business for heating and air will only be with Sparks Heating and Air. Thank you Craig and Randolph for helping us in a real pinch!!!! You're both awesome and we appreciate you SO much!!!

I had an appointment a couple days ago. A NO Show & NO Call. Wasted my time. I have no choice…read morebut to leave this 1 star. Unprofessional

I cannot recommend Ross Heating and Air Conditioning enough. We received 3 estimates from 3…read moredifferent places, and not only did Ross promote a price that fit within what we were willing to pay, they demonstrated care and urgency as well as knowledge in replacing our furnace and HVAC system. Shoutout to Frank and Rodrigo, as well as the office administrator who originally fielded my call: they sent Frank out same-day to inspect our situation (which other places were quoting days to weeks out), and Frank was responsive and offered to even come early if I needed him to! He gained trust fast and offered to continue to answer questions over text if needed beyond the estimate appointment. He gave me details on what kinds of systems to look for, even if we didn't choose Ross for the service! Then, when we chose Ross, they scheduled the replacement FAST with us which was important not to have to wait weeks for our A/C to be working again. Rodrigo and team who came out to complete the replacement were fast, efficient and so friendly! They demonstrated care and kindness the entire time, truly above and beyond customer service. When we discovered the next day we needed our pilot light relit, we texted Frank who then sent Rodrigo same day to get that corrected - just incredible and top notch service from start to finish! I think I found Ross on Yelp when we were already booking estimates with two other "well-marketed" Heating and Air companies in the area...think about two that you see, hear, get mailers and see billboards all over the place...I am so appreciative for Ross and their entire team! Choose Ross!

After getting my AC serviced this Spring in preparation for summer I was given the news no home…read moreowner wants to hear. Your unit needs to be replaced. Freon was leaking and since my unit was 24 yrs old and the Freon used for my model was no longer available. This is totally understandable and I knew this day was coming. I naturally got a quote for replacement for my AC unit as well as my furnace, because my furnace was needing to be replaced as well within the next year or two so I decided I was likely going to do both at once to save me a headache in a year or two. For the record, Ross H&A was not the company who did my maintenance. Ross Heating and Air was the last estimate I got and I could not have been more impressed with everything they presented. They made the decision easy. They were honest, fair, and local. About 10 days later everything was replaced and looked great. And to put a bow on this that eas done, when the city inspector came to inspect the work he even mentioned that Ross does great works. Make this company your go to for all things heating and air.

Professional, quick, knowledgeable, trustworthy! Thanks for getting out so quickly! Got it all…read moredone! Michael was great and I would recommend!

Easy to make an apt and they have a service special going on for $89. We were told our A/C was…read moreolder and we may need to replace in near future. Not something we wanted to hear since our son will be renting this home from us. The service tech was on time and gave us notice of his pending arrival. He was friendly and seemed to know what he was doing. We found out about this company from our neighbors who have used them for years. We decided to give them a try after we found other companies were always booked out, especially for repairs. When your Air or Heat goes out you need it fast, not days away. They yearly service program but I don't like to be tied in because things can change and if I am unhappy I want to use someone else. Over-all, good experience.

Cool Breeze had some very high bars to live up to, and they knocked it out of the park. We had…read morecalled them out for an estimate to replace our furnace and A/C with a new furnace and heat pump, and they were following some other companies that did a fantastic job both with the assessment and the solutions they offered. Anthony from Cool Breeze came in and immediately went the extra mile, not only checking out our existing units but also taking the time to go up into our attic (very hard to get to) and down into our crawl space to make sure that any new equipment we bought wouldn't be compromised by bad insulation or ducting. We were immediately impressed with the effort and with the clarity of the info he provided, and he also had a very easygoing manner that made us feel comfortable/unpressured in considering the options Cool Breeze presented. After Anthony's on-site assessment, we spoke with James at the main office, who took a ton of time providing us with very clear and sensible options. We had a bunch of follow-up questions, and he handled them all thoroughly, taking the time after hours to provide additional estimates and helping us make sure we were making the best possible choice. While we haven't made a final decision yet, we were very impressed with how Cool Breeze presented themselves and how knowledgeable they were. No matter what we decide, we wouldn't hesitate to use their services in the future.

They could not figure out what was wrong with my HVAC. Instead of admitting that, or sending a…read moredifferent repair man, or working harder to diagnose it, they told me to call nv energy. Does nv energy repair hvacs? No. So why would i call them? Fortunately another hvac company in town was able to diagnose and repair the hvac system.