I'm so glad we made the choice to call Lincoln Heating & Air! We had an issue with our heater,…read morethough it resolved when my husband reset the breaker. We called and even though it wasn't an emergency, they came out the next day. The lady on the phone was very nice and helpful. They gave us a 12-4 window. Alex called at about 12:30 and said he would be here at 12:50. He was right on time, was very friendly, and considerate of our home. We had called this morning to ask that they also service the air conditioner while he was here. He did both, and explained what he was doing and issues he found. We were very happy with Alex, and will be requesting him for our next service.

Cory did a thorough job checking our ac unit. He washed our…read morecondenser out too for dirt and debris to prevent restricted air flow.He was very professional. We had a prepaid plan so that was nice. We purchased another plan for next year. They offer senior and/or military discounts. I paid$232. For a furnace and ac unit check. Great value. Cory also changed our two air filters which we really appreciated! Thank you for excellent service.

When we decided to upgrade our cooling system, we had a couple of companies come out for estimates…read more We chose B&B as they were the fairest out of all. We were VERY pleased with the job and the professional service. Connie and Sage were very prompt with emails and phone calls, making coordination of estimate and ultimately the job, a breeze. Aaron, Randolph, and Josh installed a new furnace/AC in our 1964 house. They were clean, quiet, and had the job wrapped up in a day and a half. We were also pleased and proud to support a local, small business. VERY happy overall! Many thanks to the entire B&B team! Mike A. NW Reno

We noticed that our furnace was short cycling, that our heater stopped blowing warm air but kept…read morepushing air out. Based on their ratings, we decided to try calling B&B. First time I called, I had to leave a voicemail. After a couple hours and no return call, I called back. Connie answered and was able to fit us in same day, which was awesome! The technician that came out, called me before heading over and it happened to be earlier than the estimated time, another nice surprise. He and another technician/trainee did a check of our system to see if there was anything wrong. He discussed all of the technical stuff with my husband and told us our system was overheating and thus short cycling. Gave us recommendations to minimize it from reoccurring, like maintaining both floors at same temp. Mentioned his relative had same issues who lives in the same community because of the way the houses were built. Will see if their recommendations help but really appreciated the quick scheduling and friendly service visit.

I'm a property manager and my ability to respond to tenant's requests in a timely manner is…read moreimportant to me. However, for something outside of my scope, I have to rely on the responsiveness of vendors. Often, this is a frustrating experience since sometime vendors just cont answer calls or texts or won't reply at all. Battleborn Vents exceeded my expectations! Of the 3 dryer vent cleaning companies I called, not only did BBV *answer*, then call me back asap, but even was able to squeeze in a service in between calls! Imagine a new rental with so much hair in the vents it was very nearly a fire hazard, and 1 company didn't respond/answer at all and another was over 2 weeks out - ma'am, the place would be ashes by then! If you need vents wept clean don't want to get blown off, call Battleborn Vents! Professional, prompt and at a very reasonable rate for an urgent service call they went out of their way to accommodate - that's service worth a shout out! Look at my photos! Results are clear and so is the dryer vent!!

Francisco and Jorge are EXCEPTIONAL. Francisco's communication is EXCEPTIONAL. I called and didn't…read moreleave a message, and he followed up with me anyway. He actively communicated with me via text, trying to fit me into the schedule--multiple times. Was really going out of his way. Just fantastic follow-up and follow-through. Jorge's level of service--EXCEPTIONAL. Kind and considerate, and went the extra mile multiple times. We were having an issue with our dryer telling us our vent was blocked. Jorge checked the vent from outside the house, explaining what he was seeing as he cleared out whatever he could find. Since that didn't fix the dryer issue, the dryer company sent out a (pretty lazy) service person, who took a brief look and said it was still the vent. Jorge offered to come back and take another look, even going down in the crawl space to disassemble and reassemble the dryer vent to see what else he could find. Nothing. It's actually the dryer that has a wonky sensor--thanks to Jorge's genial hard work, we now know this definitively. Thanks guys. Highly recommend this pleasant and professional service team, and will work with them again.

I requested a quote from the owner of West Springs Heating & Air, and the experience was excellent…read more He was very professional, arrived on time, and provided the quote promptly. We were able to identify and address the issue quickly. I would definitely recommend him to anyone looking for a reliable professional who completes the job efficiently and on time.

Miguel, the owner, came out for the initial estimate, and was right on time. This was for a…read morefurnace/AC. The price was right, so we scheduled the work. They arrived when they said they would, and the three of them got to work. They all worked smart, and efficient. Clean and professional. Miguel walked me through how to use the new thermostat, and called a couple of weeks later to make sure everything was working as it should. A nice group that I would hire again.

Honest company and willing to go out of the way to make it happen. They also communicate when any…read moreother issues that might occur during the process.

One of the most trustworthy HVAC companies in Reno. Everything went smoothly, the pricing was very…read morefair, and the work was completed quickly. Highly recommend.

Just FYI. Sierra Air is now Sierra Air Cooling, Heating & Plumbing Reno. They do both heating and…read morecooling. This is for the Plumbing side of the business. We recently had a small leak under one of the bathroom sinks. We are on their Sierra Reward Program. So we called them on Wednesday before 5 pm. and were able to get an appointment for the following day. Now, that's customer service. The next day, they called us in the early afternoon to inform us that one of their plumbers was on the way. He arrived about 20 minutes later. His name was Alex Church. He asked to see the bathroom and to explain the problem. He took it apart and looked at all the components. Found the problem and fixed it. He informed us that we will need to replace the faucet soon. He was knowledgeable, kind, and friendly. He fixed our problem. I write this in hopes that his bosses see this and he gets KUDOS for his work. We are very pleased to be on the Sierra Reward Program and recommend this company.

Avoid like the plague! Purchased the system 2 years ago, started making noise 3 weeks ago. Called…read moreand after multiple unanswered phone calls, they eventually came out but said they didn't have the part. Kept calling, then 3 days ago (in the winter), the heat stopped working. They came back and said they didn't have the part (again), but they would bring a space heater. Again, they didn't do what they said, and no space heaters were brought. They dont return phone calls. They dont stand by their work. T This is dangerous for older people. Avoid this company if you value your health. Even after the business replied to this YELP, one week later, we called every day, and they haven't come by to fix this heater. Sieera Air does not stand by their product. Avoid like the Plague.

There's nothing worse than the AC stop working in the middle of summer with a newborn baby.. unless…read moreyou find a great company with excellent customer service! We called the next morning and Ernie came out same day, did a diagnostic test, and was able to get the parts and fix everything! He was thorough in letting us know the issues and reasonably priced. We will definitely be using EMS again in the future.. fingers crossed we won't need to!!

When would my 25 year old AC fail? Of course, just when I needed it most - Mid-July. I wanted to…read moreside-step the big HVAC folks with a fleet of trucks and high overhead, so, I was fortunate enough to find Ernie Salazar - emsheatingandair@gmail.com. emsrenohvac.com He answered my initial phone call within 24 hrs. Showed up for estimate exactly when he said he would. Having spent many years as a Field Engineer rescuing mission-critical computer systems, I know how vital good communication is to a frustrated end-user. For us, calling the customer within a half-hour was Job 1, and there is where Ernie shines. Never at any moment was I left wondering the why, how or what he was doing. His nearly 20 years experience was clearly evident as he quickly sized up what needed to be done, ordering all the parts and equipment. He was here at exactly 8:00 AM on the scheduled day. He kept me apprised of his progress every step of the way; politely answering all my nagging questions. He works quickly and efficiently. A sizable Investment, but Ernie's bright attitude and old-school work ethic was very reassuring. I'd decided to have him replace both AC and Heater, replacing it all at once; it is a lot of work; very physical; inside, outside - with a lot of time spent under the house. A truckload of special tools, electrical, wiring, plumbing, gas, telephone lines-and much more, but he made it all look easy. On observing all that he was able to accomplish, the price tag was never an issue. There was a problem with the crossover duct under the house (mine is a Manufactured Home), that he also replaced with a mouse proof, better insulated, replacement that along with the new install will make a marked improvement in heating and cooling efficiency. A major upgrade and renovation. I anticipate saving on my Electric Bill. Also, peeking over his shoulder, I learned a lot that I didn't know. I could see how much better quality was his work to what had been originally installed. Much better insulation and wiring, neater layout; "the whole nine yards." Upon seeing how deteriorated and rundown my old AC had gotten, I then wished it had broken 5 years ago. Also, that yearly maintenance is well worth the cost. Needless to say, I'm super-impressed! Surely, there are a lot of experienced and capable folks in this field, but nothing instills confidence, or is more gratifying, than a workman who shows respect (to those upon whom his livelihood depends), by being honest, direct and punctual. This is where many in the Service Industry fail, and is a major cause of complaints. Ernie doesn't work for a Company-as you will see, he works for you. He is very busy, but compensates by working fast. He doesn't mess around. I've been in the service industry for fifty years and E. Salazar is among the very best. A rare occurrence, that he exceeded my expectations. His pricing is competitive, not cheap, but you'll get what you paid for. A simple formula: honesty, integrity-say exactly what you will do, then do it!

Ross Heating and Air has been very responsive, helpful, and professional. They kept me aware of…read morerepairs they were doing throughout the process and explained everything thoroughly. I appreciate their polite and professional attitude. I highly recommend them.

I woke up to no heat this morning and after I checked my thermostat, furnace and my breaker I was…read moreimmediately filled with dread! Did my ancient furnace finally poop out on me.. I called Ross heating and air, they answered my phone call right away and they were able to get a technician (Steven), out to my place in under two hours! Luckily it wasn't my worst nightmare come to life but rather a much simpler fix! Hallelujah! But while Steven was here he changed the filter, serviced my furnace to make sure everything was running correctly and kindly answered all of my questions. He was very polite, very professional. Their Quick response time was awesome bc we had just gotten snow and my house was freezing!! I certainly will be using this company in the future for all of my heating and air needs. Great experience! Thanks Ross Heating and Air!!

I had an appointment a couple days ago. A NO Show & NO Call. Wasted my time. I have no choice…read morebut to leave this 1 star. Unprofessional

I didn't say anything about this but one of his guys opened my closed whisky that's supposed to be…read morea gift for someone. I had that whisky since last year and I was gonna give it this year. If Steven asked me for the whisky, I would've given it to him. What disappoints me is that I just spoke with Craig, the owner, and of course, his employee denied it. I told Craig, I have no reason to lie! And he said his employee either! So in a way, he just called me a liar! I'm just sick and tired of mean people!