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Paul's Heating & Air - Heating & Air Conditioning/HVAC Near Me - Reno, Nevada

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It should be a crime to take advantage of seniors with dementia like my dad. The tech came out and said there was an obstacle and we needed a new $17k AC after closing escrow couple months before. Luckily I was reminded we had a warranty. The warranty subcontractor AC tech said it was simply overcharged with Freon so it wasn't working properly and fixed it. I'd avoid this company. Very upsetting. read more

Had them come out to my house in incline village, to repair massive damages to my boiler system from a flood. Most of my system was destroyed due to damages. Paul's was extremely professional, fast. AND CHARGED 1/2 OF WHAT MY OTHER BID WAS! I literally called every plumbing/hvac company from Tahoe to Reno, and Paul's was the most easiest to deal with. I will be using them again. If you have a boiler system give these guys a shot. read more

Highly recommend Paul's. My AC went out over the weekend. I called Paul's at 8:10 Monday morning. They gave me a fair estimate to repair it. Note: Not Replace It. My AC was repaired before noon, same day. read more

We had our Heating system go out last Thursday. Thursday afternoon James from Paul's Heating and air conditioning was at our door he Gave us an estimate. Today Brennan and Nathan were at our house at 8:30 this morning and were ready for the installation. We found everyone we came in contact with at Paul's were the most knowledgeable and curtious employees we have been in contact with in a very long time The Miller Family read more

If you want good quality and guaranteed work? GO SOMEWHERE ELSE!!! 5 yrs ago they replaced our unit with the worst one they could find and overcharged us! A/c is dead 5 yrs and 1 month from when they put "new" one in. They came back and want to redo the whole system and want $15,500 on top of the $8500 we paid 5 yrs ago. They don't even deserve 1 star! read more

Zero stars. This company's techs stated that a broken compressor was no longer under warranty. Charges were going to surpass $3,000. Called around, had someone else contact compressor manufacturer. The compressor was actually still under warranty. This was either intentionally and maliciously misstated and misquoted or it was due to incompetence. I would highly suggest going elsewhere. read more

Brennan and Nathan are true heroes! Kind, efficient, hard working, and true to their word. They went out of their way to accommodate us when our air conditioner gave up in the middle of a heat wave. I am 32 weeks pregnant with a 13 month old at home, and we felt truly helpless. Regardless of how many directions they were being pulled, they fit us in and juggled their business with ease. We are so appreciative of the extra effort and kindness these gentlemen provided our family. We will absolutely be using their business in the future and recommending everyone do the same! Thank you, Paul's! read more

They repaired our AC on Saturday. We would have really been hurting without them. It wasn't inexpensive but I'd have paid more on a weekend. read more

Furnace went out, not a good thing these cold nights. Paul's was able to send out a tech within an hour and Chris was at our door in no time. Chris was professional and efficient. He went right to work, figured out what was wrong within a couple minutes, showed us where it was cracked, got a replacement part from his vehicle, then replaced it. He was in and out in less than half an hour. We were quite impressed. Highly recommend Paul's if you have any issues with your plumbing, heating and/or air conditioning. read more

Our granddaughters furnace went out called out another company. Took 3 days before they came and got it running. Saying not sure why it didn't work (omg) Lasted 5 days. Called out Paul's. Came next day. Found the problem came back with correct part. So happy to have a competent repair person and someone who cared in the coldest week of winter Thank you so much Cindy Pitts read more

We had the most exceptional service experience recently with an emergency AC need. In the middle of the night, our AC failed to cool. As soon as daybreak occurred, I gave a call to Paul's Heating and Air. They immediately scheduled me for the next appointment on a Monday morning! The scheduler gave me a 2-hour arrival window. 20 minutes before my appointment I received a phone call that Tyler was on his way. Tyler was prompt, professional, and efficient in his instant diagnosis of our problem. He had parts on his truck ready to get our air conditioner cooling again quickly. There was no upselling and no shady tactics. His fees were very reasonable and straightforward. I highly recommend that you call Paul's Heating and Air, for any new installation or repairs that you need. Tell them that a happy customer referred you! read more

Purchased a new furnace. Paul's submitted the best quote. Had the most flexible installation dates and installation was clean and professional. Cant ask for anything more. read more

Thank you Paul's! After an unexpected leaky water heater it's now been replaced and is now up to code. The old one was installed a decade or so ago. Your team was amazing. A big shout out to Josh, Bethany and Alex. Your team tackled this job like the Pros they are. On time efficient and polite. We know who to call in the future PAULS PLUMBING.‍‍‍ read more

Terrific experience, which was a welcome change of pace from others in the HVAC industry. A couple of technicians came out, but shout out to Zane Buck (senior tech), who was able to troubleshoot a vent problem and provide a workaround solution until I could have the ductwork redone. I found Paul's team to be honest and hardworking. I will continue to use them in the future. read more

Thus is concerning Brennan & Nathan We were having absolute horrible issues with our AC and we were able to get an appointment for the condo we're renting through Paul's heating and AC. I met 2 employees that were the most delightful, friendly , customer service orientated professionals! It took 20 minutes and they showed me how to work everything I wanted to know. They took the time and were very diligent Thanks Guys, you are immensely appreciated!! read more

I gave the others who couldn't help me with my repair job 5 stars, but this one wanted to reschedule after offering to do the work (didn't give that answer right away which is pretty much false hope) XD So 2 stars deducted for that disappointment. 3 stars for being quick and responsive and I appreciate that! read more

I had my furnace go out and a leak from my hot water heater and in both instances, Paul's came out within a couple hours and gave me an onsite estimate that they stayed within and made the repairs. The technician (Ross) was awesome and didn't mind all of my questions as he went about his business. I would recommend Paul's to anyone with an hvac/water issue, hands down. read more

I can say enough great things about this company! Our office building had a serious problem with what thermostats controlled whose suite because the ducting had never been re-routed after a subsequent buildout changed a bunch of walls. We asked Bethany to come out, take a look and give us an estimate. After we finally got the building owner on board with taking care of the issue, Paul's got us on the schedule. From start to finish the process was seamless. The HVAC techs they sent out knew their stuff and were able to take care of the problem fast and professionally. There was little to any disruption in our work. For the first time this summer, our office and the suite next door are at a comfortable temperature. No more blankets, parkas, or space heaters needed to work! A word to the wise....if you have a problem with your heating and air please do yourself a favor and call Paul's or another of the smaller local HVAC businesses. They are honest, ethical businesses who employ estimators to bid/estimate a jobs, and service techs to do the installs and repairs. There is a very large HVAC company in town whose service techs are also the ones selling the product and make a commission or bonus on everything they sell. The vast majority of us know nothing about HVAC and in my humble opinion this is a huge conflict of interest. Especially when the service techs at this company are making twice as much money as there counterparts at other HVAC businesses. Coincidence? I think not... Kudos to everyone at Paul's! read more

They opened our walls to replace a hot water line, then failed to show up to install it. This is a multi-thousand dollar contract on an apartment building, snd they didnt even bother to call to say they weren't coming. They were totally unprofessional--they set off the fire alarm, broke the garage door, and left everything unlocked at the end of the day. Dont use them for anything. read more

Misdiagnosed my AC problem. Did me a favor and didn't charge me (I expected a service call charge). Called them back out and they refused to do the work unless I was on site at the business to make sure they were going to get paid up front. They said they thought I was going to stiff them like last time??? That was on them so??? read more

Excellent! Contacted Paul's about our leaking water heater. They arrived the next morning. The technician, Thomas, was extremely professional and articulate. He did an extremely thorough evaluation, and explained our options in a simple, understandable and honest manner. Pauls quoted us a very competitive price for an upgraded replacement unit, and also checked for a warranty on our old unit just in case. They then replaced the unit that day, and disposed the old unit. The plumbing and finish looks great, and we couldn't be happier with the outcome. Can now take multiple hot showers, baths, and do dishes the same night if needed!! Highly recommend read more

Paul's Heating & Air - New 68 gallon home unit - Heating & Air Conditioning/HVAC Near Me - Reno, Nevada

I don't usually write reviews but I was a little surprised with the service call I had today. I called because my furnace wouldn't turn on and my water heater was leaking. They barely got the face off my furnace when I was asked about how old my system was. It's older for sure. Within seconds Josh, one of the 2 service people, started talking to me about furnace replacement and quoted me a price of close $20,000. This before they'd really even had a chance to diagnose a problem and see what could potentially be wrong. My water heater is also "older" so we talked about that too. The pressure relief tank on the water heater had rusted through at one spot and that's why that was leaking. As discussion continued it was mentioned that a deal on the $20,000 could be worked out to potentially include the water heater. They replaced the pressure relief tank at a price of $300, which I thought was a little high considering they run about $50 at Home Depot and it took them all of 5 minutes to install, but OK, I get it. As far as the furnace was concerned, it turns out that one of my GFIs had been tripped unbeknownst to me. They did some cleaning and additional evaluation but were unable to find anything else that might be wrong. Total cost ended up being close to $500. I appreciated their quick response and the two that came out for the service were pleasant to deal with. I really was taken back, however, at how quickly things jumped from "lets evaluate your problem" to "we can get you into a new system for a $20,000 price tag". Especially when both problem resolutions were seeming so simple and quick to address. I definitely think I'll be considering other resources before I call them back should problems continue. read more

Hired them to come service our business air conditioning unit which went out. The guy came in and said he was going to check out the unit to see what was wrong. After a few minutes I went back to check on him and he was gone. I thought he had gone out to get some parts or something and looked outside, but there was no sign of him. He just left. No idea what he found or if there was something wrong with the unit. I called them and asked, if it was standard protocol to just take off without giving any sort of notice or feedback on the unit, and I could not get a a straight answer from the lady. A few weeks later I receive a bill for $100. Would not recommend. read more

The staff showed up on time and were friendly. I called them out for some maintenance I needed on the faucet gaskets in each shower that were getting worn, and starting to leak. Added on a couple sink drain repairs while they were here. Price was in line with other plumbers we have had over the last few years. No crack was offered or observed during said services. Will use again. read more

I've been working toward getting new commercial set up going. I have tried 3x to get a hold of Paul's to get an appointment for bid. First call, left my info, never got a call back. A week later, I call again. I sit on hold for 15 minutes, and end up having to hang up, due to a customer in my office needing attention. Tried to call again today, sat on hold for a long time again, and they picked up the call, started to say something, a lady made a heavy sigh into the phone, and I was disconnected. Trying to spend a bunch of money and they are not interested. Won't try again, won't recommend. Pretty disappointing for a company that boasts their reputation in the area in their adverts. read more

They never showed up for their appointment and I never got a phone call. When I called the office the next day to find out what happened they never apologized. They did reschedule me and when the technician came out they were extremely friendly. read more

They should offer Negative stars......I would rate Paul's Plumbing and Heating a NEGATIVE - MILLION STARS....... The products are defective and the technician wasn't qualified. The technician was more interested in my personal life than fixing the problem. It has been less than a year and the same problem. I left 5 messages and finally reached someone at 8:12am. They first denied replacing the part until I provided the date and invoice information. She said they didn't have time today for warranty claims and would check the schedule. After being put on hold for a long time, she said the soonest would be the middle of next week. When I pushed the issue they agreed to have someone come tomorrow (Saturday) and she made a point of telling me they don't normally work on Saturday!!!. I was concerned about the temperature dropping to 20 degrees, the technician showing up on Saturday and the technicians qualifications, so I continued my search and hired a qualified company to fix the problem today. The result: Paul's technician either put the same worn igniter back in the unit or damaged the new igniter by touching it or improper installation. Also, the new hot water heater and installation cost was $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$. I told the technician the competitors cost and he said he match the price. The result: Upon completion of the job, he added additional labor and the price was the same that he originally quoted...RIPOFF. I hope my review helps others. DO NOT CALL PAUL'S HEATING AND PLUMBING. BTW.....I left a message at the office regarding the cost and she called back asking what email to send an invoice. I told her Paul's need to reimburse me. The result: I will have someone call you Monday. Buyer be ware. read more

There was an outdoor leak at my house, and I was in a panic. The house is new to me, so I had no idea how to shut off the water, or what to do. I called several plumbers, and Paul's was the only one to call me back. Not only were they helpful, they directed me to a solution that wouldn't cost me any money. I mean, how can you beat that? I would have loved to use them for the repair, but my home warranty company uses a different plumbing outfit out in Sparks. You can bet that I will be hiring Paul's for plumbing upgrades or anything else I need done that isn't covered by my home warranty. The woman on the phone was so nice and also concerned for my predicament. I appreciate the kindness shown to me on the phone, and her ability to get me to calm down (homie was in a bit of a panic!). I used them once in the past to replace a water heater at my previous home. A couple of years later, an insurance adjuster came out to assess damage done by a water leak in the park I lived in. The adjuster checked the whole house, and took a look at the water heater. He said, "Whoever installed this did a great job." He went on to explain that often water heaters aren't strapped in correctly, or seem to be insulated and/or strapped in with inferior materials. He told me that the plumber that installed the water heater did a completely thorough job. Just more evidence that Paul's is the plumber to call when you're in need! read more

Beyond impressed with every aspect of service I've experienced with Paul's! Their customer service is outstanding. (I had opportunities to interact with multiple employees, both on the phone and at my house-due to an issue with the old system in my current property.) From the initial service call, estimate for new unit, installation, and follow up with the new system they installed they have exceeded my expectations. Robert (technician) was a particular stand out- extremely knowledgeable, courteous, efficient, and willing to answer any questions. Definitely recommend this company. read more

I didnt think companies these days would out right lie to sell u their sevice. A/C wasnt working. After less than 5 minutes the technician said we needed a whole new unit at 3000$. Called another company, a/c was fixed for 349.$s and within 10 minutes! I think a call to the bbb is in order. read more

I understand the former manager is no longer there and Mr. K is back. I anticipate that their customer service and business practices will be back soon. I'll give them another try. read more

These guys came to fix plumbing issues related to our dryer. They did a sad job. They didn't even turn the unit on after working on it to see if it works. They charged us a hefty amount. We had to call another company to get the issue straightened. We will never go back to these guys. read more

Since having an amazing experience it has all gone downhill. Absolutely unfortunate. I have called several time with emergency situations and they were to busy to come out. read more

Less than 1 star!! Wow can't believe how inexperienced the the tech was today, came in and in less than 5 minutes told me I needed a new furnace that would cost us over $3000. Called for a second opinion and the part and labor cost us less than $200. Thieves never again!!!! read more

Thomas Diehl and one other employee from Paul's arrived right on time. They explained the total job to me which included installing sump pumps under our house. They worked 8 hours without taking a lunch break and did an excellent job. I would recommend them 100% and have them do any plumbing problems in the future. read more

A few weeks ago, my AC stopped working. I called this company to diagnose the problem. They charged me $59/hour and gave me $1200 estimate to repair the problem. They told me that my AC is only connected to one of the three ducts so they have to reconnect the other two. The next day and several days after the diagnostic, we called them to try to schedule the repair. They didn't call back until a week after and told us that they are too busy to take the job. I am very annoyed that I have to pay another company to diagnose the issue and then get it repaired. After getting another company to look at the issue, it turned out that Paul's diagnostic is completely INCORRECT. Good thing I didn't go through with the $1200 repair they recommended which would not solve the issue. I will not be recommending this company to anyone. Please do your research before scheduling anything with this company. read more

Paul's Plumbing & Heating may not sound expensive at first... but our service that was quoted @ $89 for a service check... turned out to be $269, the $89 quote was for them to come out! All they did was look at our equipment! They didn't even take off the Air Vent cover to see the filter!! They told our business that we need to change our air filter... which they didn't even bother doing because he said that fee would be expensive for him to do ($250). Thanks for the ridiculous observation fee! Total robbery!! read more

No show twice terrible...TWICE no show I'm not made of time wtf! Bethany is garbage at least call if you cant make it ...TWICE you guys need to learn customer service do not use pauls! read more

I have used Pauls for years now. They have always been the most professional company, had the most pleasant office staff, fair pricing, and honest diagnosing. I have recommended them to all my friends and family and everyone has had positive feedback as well. I used one of the "cheaper" companies once upon a time and let me just tell you, you get what you pay for. These guys don't show up to your house smelling like smoke, disheveled, and impatient. They truly care about the customers needs and will go to great lengths to satisfy. Thanks guys! read more