Greg and the Desert Air team to the rescue! Honest, professional, and always putting their customers first. Our AC went out over a week ago, and we had another company come out at first to take a look, and we were told we need to replace everything. I called Desert Air to get a second bid. Greg came out and said "I can fix this, you don't need a new system." Gave me an estimate, we scheduled another appointment for him to come out, and now our house went from 90 degrees to a comfortable 72. We're now loyal fans of Desert Air and will recommend them to all our friends and family! read more

Called Desert Air for a thermostat replacement and preventative maintenance on my air conditioner. Was able to get an appointment for the following week. Service was great and the new thermostat was replaced in no time. The preventative maintenance was done on my AC, but since it is about 22 years old, the condenser is going out, and is irreplaceable since the AC is so old. Desert Air was able to send me a quote that evening. Customer Service is great, friendly, punctual, and knowledgeable. I am getting some quotes on AC replacement, but I am sure they are comparable. read more

Desert Air - Help is on the way! - Plumbing Near Me - Sun Valley, Nevada

Greg came out today to perform a wellness check on my central air. I highly recommend this worthwhile preventative treatment. All is well and I have peace of mind that regardless of triple digit heat, I won't be sweating it. Desert Air is the most reliable, trustworthy and professional heating and cooling business in Reno and they do much more than HVAC. Try once and like me, you'll be a customer for life. read more

Desert air is not a reliable company A technician came home in 5 minutes he told me that I needed a new thermostat They will ordered and call me with the estimate That never happened The following is a copy of the email I got. Bad business Please don't use them **THIS ACCOUNT WILL BE TURNED OVER TO COLLECTIONS*** Tstat is not operating property. Customer would like a replacement digital thermostat. Will research and send estimate **WaitingontheT-StatManufacturing** Work Order #: 3072 Transaction Date: 10/31/2023 read more

I scheduled my appointment and this company got me in very quickly. They sent Matt W. out as the service tech. This man is so much more than a service tech! He is a teacher and a motivator. He coached other employees on their jobs while fixing my issue! I was having air cond problems and his mind taught me so many different solutions. My condo is aging! They are phasing my type of ac out of the picture! Matt gave me a few different options and I actually learned so much from him. This is my first interaction with this company. If all their employees are like Matt they need to be number one for heating and air in our community. Thank you so much. read more

Super great! I was recommended by a friend who said all the other companies quoted $15k+ to replace their older AC system. Desert air quickly discovered that it was a simple fuse with no need to replace their system. I called regarding our Ac unit making really loud noises and they sent out Greg Denaple, a Tech Supervisor, to assess our issue within a few hours of my call. Greg quickly assessed the issue and was able to fix our AC Unit by replacing the fan quickly at a reasonable cost. Thx Greg for keeping us cool! read more

Joe and Butch did a great job. Came out on two different occasions and successfully took care of our issues. Highly recommend Desert Air for their prompt and professional service! read more

Desert Air installed both a new furnace and connected new a/c unit in my condo this month. This condo is 46+ years old and had both originals. Desert Air (Spencer is the owner), was recommended by my association because not every a/c co. knows how to install condo wall a/c units. They have to be special ordered. His installer Jeff did an expert, clean, thorough job on installing both. Desert Air gave me great, prompt service from the first call. The furnace was installed within 4 days. There was a delay in getting the a/c unit from back east but they kept me informed and fit me in as soon as the unit arrived. Office gal Jum, was so kind and helpful as well. A special mention for Jeff, he stayed late on the Fri. of July 4th week-end to finish my a/c install, due to its delay and the extreme heat we'd had. They'd all been working O.T. and were tired and drained. Even so, he gave up his planned Yosemite trip with girlfriend to make sure this senior gal would have her cool air running and not have to wait a day longer. MORE THAN a 5 star experience. Like family. Best thing a client can share in a review. read more

My AC unit broke on Friday evening and on Saturday Desert Air sent a tech and gave us a quote. The tech that repaired the unit Tony did a great job, he was very helpful and explained what was happening with the unit. He worked very hard in this heat to solve our issue. I highly recommend Desert Air and their tech for your AC unit repairs. read more

I had a water heater installed by them and it went out when called them they came out and said the water heater was shot and need new one. and I said, but you guys installed it and it looks like it was leaking from one of the waterline straight inside. Sorry but your warranty expired in May of last year. Can't do nothing for you pretty much is what I got.WTF read more

Same day service for heater repair. Greg showed up on time, was efficient, very kind and patient as my 4 yr old asked him lots of questions and knowledgeable. Fixed in 20 mins or so. I'm unsure of the cost as the bill goes directly to my landlord. Excellent Service! read more

Desert Air has been great to work with and is also one of the few oil heat service companies in the area that I know of. I had a lot of issues with my heater this year and the team was very responsive, helpful, and fair. They even provided space heaters for my tenant when the heater was a longer fix time and it was cold in the home, and they were reasonable with charges and billing. Everyone in the office who I've talked to is very kind and great to work with. Desert Air is now officially my go-to for all heating issues, updates and fixes... thank you! read more

We are so impressed! We bought a house and the furnace hadn't been maintained. Greg came on time, fixed our 22 yr old furnace and told us with proper maintenance it would last a few more years. He showed us how to change the filters and gave us some recommendations for local services thar we need. Great help! read more

Matt from Desert Air was on time, big deal in my book, friendly, and extremely competent and knowledgeable. I believe we were his last call of the day and it turned out to be more complex of an issue then we thought. Matt was determined to resolve it. If all technicians at Desert Air are like Matt, I highly recommend them. read more

So today, I went to DMV and got my new license plates and then drove to home depot nearby to get a screwdriver. That's when I came across two men who works for Desert Air plumbing etc. They were too kind to help me to change my plates on car and gave me two little screws to attach my license plate properly. This is what we need in this world. Help one another, and these two gentlemen did just that. Thank you again guys I think it was a Mark & Greg? My apologies I'm so bad with names. God bless you both! read more

10/10.... 5 stars is not enough!!! My AC decided it didn't want to go to work anymore on the hottest day so far this year. Called at least 7 other places and they told me Thursday or later was the soonest they could get someone out to look at it. Called Desert Air last and they said it would be the next day, I was ecstatic. A few hours later Jum, their office manager called me and said they would try to get someone to see me sooner if they could. And by 4:30 they said Greg was on the way! Let me tell you I haven't been that happy to see someone in years!! Greg came and saved the day. Within 30 minutes he had fixed the problem. He was professional , courteous and efficient!' We will be using Desert Air from now on!!! read more

A year and a half ago Desert Air was hired to install a new furnace and recirc pump in our home. Funny enough, after showing up two hours late and taking all day for a simple swap, the recirc pump was never done. We let our property manager know and Desert Air was sent out begrudgingly. They wanted us to wait even though the recirc pump was actively leaking and causing damage. After who knows what was done we were told they needed to order parts. Now anyone who is in the industry knows that that is a fallacy and most often code for we need to get authorization. It took nearly two weeks before we would receive a call and get on schedule. The appointment was schedule for 2/9 with an 8:30-9:30 arrival. Well it is now 2:22 pm and no one has still shown up to my house. When I called at 12:28 pm no one knew what was going on and I was asked to be called back and when I got a call back from June she told me that the tech couldn't find my parts but had found them and would be there within an hour. I've worked in the industry for years, and have had several companies come to my house since I moved in, and I have never seen the lack of customer service that I have seen since having to work with this company. ETA: A simple phone call from the CSR, dispatcher, or technician would have alleviated everything. My son missed an entire day of school waiting for someone to show up. No one showed up until nearly 3:00pm. Our dispatcher would have been in constant contact with our customer letting them know what was going on. If necessary rescheduling until the parts could be found. We understand that vendors lose parts or give the wrong ones. We understand that sometimes that sometimes they are broken when they are picked up. We understand that you may have to go to multiple places because one place says they have it only to not have it when you show up and you're left scrambling to find it at another place. We understand that covid has made it harder to get parts. We experience it all the time. Your tech can tell you we work for a competing company. We know the expectations and that things come up. Again, all we asked for was communication. That would have prevented all of this. read more

Jerry & Mike showed up early Fixed my heater in no time Super considerate with my 4yr old son & looked at my garbage disposal when they didn't have to Class Act 5stars read more

We discovered our water heater was broken on Friday night, we called and Spencer answered right away, offered suggestions on how to get it to stop leaking in the interim and scheduled us right away on Saturday. Butch was here by 8am he was extremely polite and straightforward. Replaced an extremely old water heater before the weather gets below freezing tomorrow. Highly recommend! read more

Run!!!!!!!! Run as fast as you can from this company! Their record keeping is horrible! I used these guys to replace a wall heater in my home 2 years ago. The tech Jordan came out to diagnose and advised it would be best to replace it rather than repair it. Paid him $150 cash. And got an estimate. Decided to use them to replace the heater. 3 weeks after going to their office to pay a deposit of 1/2 the total bill. I had to call to get on the schedule! 2 days later I was on schedule. Office gal said we'll be their at 8am. I took the day off to let them have access. They didnt show up till 10am! They got old unit out and installed new unit but didnt hook it up. Told the guys If you want to come early tomorrow it would be fine. As I work construction and am usually on the job by 7am. Again The next day 10 am they showed up. They hooked up power and gas and tried to fire it up and it didnt work. I overheard the conversation between the tech and the office gal and she was all over him about this particular job should have only taken 1 day and to hurry up and get it done!Spencer the owner showed up to show his tech how to fix a brand new out of the box heater! Next thing you know they are pounding out a preformed knock out for a vent on the back side with a screwdriver! Even after he was told to cut it out with a sawzall or grinder! The grate they put on this hole is shoddy. Then it comes time to pay the balance, which I asked about paying when I paid the deposit, they send an invoice after I requested it. And I promptly paid. Then 2 months later I get another invoice for $150! They claimed I hadn't paid the initial inspection. At the time I had the invoice carbon copy. And showed that I had paid. Office gal found what she missed hand written on the carbon copy stating it was paid! Here we are 2 years later and wouldn't you know hear comes a bill in the mail for $150! All I can say is good luck trying to charge me for a bill I've already paid! This company is a bunch of hacks! read more

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Greg and Matt came out this morning to service my heating and air-conditioning units. They were personable, efficient, knowledgeable and honest. One of four of the heating units was not working last winter and I thought it would need replacing but it only needed a new fuse. They are coming back within the week to replace an AC unit that was tripping the breaker (bad compressor) and fix a thermostat at another home. The staff manning the phones are also very friendly and helpful. So far, its been a pleasure to deal with the people at Desert Air:) read more

Called Saturday morning 8am, they were at the house at 1pm. Fixed the problem in less than an hour and was on his way. Other places were quoting days out. read more

Our HVAC system was working fine but had never had a routine maintenance so I called Desert Air to come and check it out. Matt W came out and he was very professional and polite. After getting over the sticker shock (not cheap) we got into the check. Matt walked me through everything he was checking so I learned a lot about my system and what could go wrong and what to watch out for. Fortunately everything was still in good working order. Can definitely recommend Matt W and Desert Air to those who need HVAC services. read more

Matt W came out today and installed a new thermostat and fixed an issue we had with a different company that left us with no AC overnight. The service was top notch from the girl who answered the phone and made my emergency appointment to Matt W who did a fantastic job. He was efficient and speedy and was in and out in less than an hour. I highly recommend Desert Air. I called a minimum of 12 other HVAC 24/7 companies and nobody could schedule me until next week. We so appreciate Matt W and Desert Air. read more

Greg came out for a second opinion and did in an hour and at a third the price what another company could not do, fix my AC to working condition. His diagnostic skills were amazing and when my ac and heating unit do eventually fail Desert Air is who I will be calling for a replacement read more

My AC went out in my house. I called Desert Air after receiving them as a referral from a friend in the area. They were busy, so I had to wait a few days before they would be at my house (totally understandable). Both Adam and David came out, went directly into my attic, told me what was wrong. I had another company come out the day before and wanted to get a second opinion. The other company went outside first, changed something, came back in and the AC still didn't fire up. So I already had an idea what was wrong, but wanted to hear it from Desert Air as well. Adam and David called their parts company and ordered my part right away. After the guys left, the office called me to book the installation of the new part for the next day. Of course she said if the part doesn't come in (it was coming from Rocklin, CA), then they would reschedule. They called the following morning to let me know the part was in and Adam and David would be there during my scheduled time to install it. The guys were here, working well together and fixed the issue. My AC works again! Yay!! I would say this company is honest and pretty reasonable with their pricing. Also, they clean up their mess after too! What more could you ask for? Thank you Adam and David for a great job and cooling my house down! I will refer you to friends! Job well done! read more

Our AC stopped cooling at 3 pm on aFriday afternoon with outside temps in the mid 90's and a heat wave forecasted for days. Needless to say we were not hopeful that we'd find a company that would respond in a timely fashion. We were pleasantly surprised when Matt W with Desert Air was at our door within an hour. He was courteous, professional... even apologized for being a bit dirty as he had just left another job. He knew his trade, checked all aspects of our system, found the issue and we were cooling the home in about two hours. Highly recommend this company and Matt W. Thank you Desert Air! read more

The worst experience with any in home service. These guys don't know what an appointment means. Cancellation after cancellation. Your time is not as important as theirs and if the job is too complicated they'll just make up excuses to avoid fixing it. read more

Matt showed up early and immediately knew the problem with our very old heater. He was very knowledgeable and explained everything in a way I could understand. Fixed it in no time at all. I would 100% recommend using this service! read more

Greg and Matt from Desert Air recently serviced my furnace and air conditioner: They were professional, efficient and kind :)

Good experience. They showed up on time and were very efficient. Cleaned up after they were done. David and Greg knew what they were doing and were really nice. read more

Our a/c went out over the weekend,. Trying to get someone to come out right away and that would take our home warranty insurance was impossible. Mondy am I called Desert Air (they could have come over the weekend but we did not want the overtime charges) Adam was at our house before 9am! He replaced the motor in our furnace unit and worked with out home warranty company -- he was great! This company did work for us before and we highly recommend them! read more

I knew almost immediately after having met Spencer that this was the team for me. Jum confirmed that. They handled the project I needed to have done to keep my house in good working order for those that live here excellently. This was after doing my own due diligent research. I chose Desert Air. I would do it again. The office helped me find appropriate and reasonable finances and the guys worked hard to make sure that not only did the equipment work but that it also LOOKED GOOD. They succeeded. read more

I called and spoke with Leslie @ Desert Air. I told her the blue UV light on my furnace installed Air Scrubber was not illuminated & it was still under warranty. She promptly took some info from me & contacted their distributor of this Air Scrubber. She called me the next day & told me they had the UV Light/filter for my Air Scrubber. She asked if they could come out today & replace it. Within 1 hour service tech was here & removed & replaced it. Leslie was very professional & accommodating while being very hospitable while communicating with her. Thank you Leslie & Desert Air for your promptness & professionalism. L. Hale read more

We love Desert Air and everyone who works for them. They were extremely efficient, easy to work with and do excellent work. We had a Heat Pump put in, all new plumbing and some additional duct work. Their pricing was competitive and they showed up when they said they would. Will definitely use them in the future. read more

On January 18th, the Friday before the three day holiday, our furnace quit. We had called NV Energy over to relight the gas furnace several days before, and although he got the furnace to work, he wasn't sure how long it would last. It lasted three days! We called Desert Air and within an hour, Butch, a technician came over to see what he could do to repair the furnace. After much work and attempts, he realized that the furnace was too old to be repaired. He then let us know that a new furnace was being readied and that it would arrive soon. Very shortly two more technicians, Thomas and Andreas were there. All three worked quickly to remove the old heater and install the new one, with all of its duct work, etc. All three technicians were especially friendly, courteous, professional and diligent. We couldn't have asked for any better technicians. We are certainly very happy with the work, professionalism and friendly demeanor of Butch, Thomas and Andreas. As good as it gets!! read more

Do not use this company. They don't understand how to operate a contracting business. They were hired to fix a heater. They made 2 trips to my apartment. The first, the tech didn't have a very common part on his truck, so he left, and left us without heat for the night. The second trip included arriving at the apartment, going to the store, getting the parts and repairing the unit. I was billed for 2 trips and 3 hours. I have replaced the part in question, the motor mounts, myself. It took me less than an hour to do. I was out of town on this occasion and could not fix it myself. I asked them to reconsider the invoice. They should have had the part on their truck, this is a very common heater that uses a generic motor mount that is common to many other heaters throughout town. They should have had it on their truck. It is forgivable that they didn't have it on their truck, but to charge me to go get it is not. I paid for a newbie tech to go to the job twice and spend hours getting parts, and take much longer than normal for a very simple job. Under this current billing scheme, they would be rewarded for never carrying a part on their truck. That way they could bill everybody for hours-on-end driving back and forth to the parts store. This is not how business in America works. If you would like to pay to train someone and for him to go on a shopping spree, scenic drive, lunch break, and nose picking, this is your company! Their number is (775) 359-0656. read more

very helpful and cautiously the team members that showed up got right to the problem with the coherence that he could do the job its nice to know people take pride in there work like Matt and donaven read more

They don't even deserve one star. These people were hired to inspect my heating system and swamp cooler in late October. The bill from them was gigantic and they quoted $100/each for pads. (you can by them for $12 at Home Depot-100% markup?) They mentioned nothing about shutting the system down for the winter, draining the lines, etc. The first cold snap, lines burst in the ceiling and flooded the house. When we called them to ask why they didn't mention this, they said "Maybe we should put that on our list of recommendations". No offer to lower the bill or make amends. Terrible service and no business ethic. read more

I needed a plumber for a leak and luckily, they were able to come out the same day, actually within an hour. Donna was very helpful in trying to get us taken care as soon as possible. Tom came out and fixed what was needed as well as took care of another problem. We are very happy with the service that we received and will use them again. read more