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    Services - Mountain Alarm

    Fire protection services

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    Security monitoring services

    Security system installation

    Security system repair

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    10 years ago

    Run don't walk as far away from this company as possible. They owe me money & wont return calls. Going to the BBB, it's been over 3 months

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    Ask the Community - Mountain Alarm

    Review Highlights - Mountain Alarm

    Burgarello has been our alarm company for a few years, we switched after 6 years with the local alarm company.

    Mentioned in 15 reviews

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    Systems of Nevada - Systems of Nevada, Inc.

    Systems of Nevada

    (9 reviews)

    We have had them our alarm and vacuum system in three new homes Great service great people had…read moretheir service 20 plus years

    I would never recommend Systems of Nevada. They are by far the worse company we have used for our…read morecamera system at any of our properties. We rely on a good camera system for our properties to keep an eye on them remotely. Initially we were sold a pretty pricey camera system, we wanted the best. 9 out of the 10 incidents where we needed to pull footage or go back to replay something maybe from the night before, we have never been able to. We were supposed to have the ability to access our cameras remotely and keep an eye on the property, for the last 2 months I have been unable to pull up the cameras. When we call our technician(Steve) if we are lucky enough to get a hold of him he tells us that we have to go to the property to access the cameras. That is not what we were told in the beginning or we would've never purchased. Their customer service is horrible and their tech support is worse. Reading other reviews sounds like its just our tech, which I called to complain that I wasn't able to reach and the receptionist told me to call my technician.... We were fooled into thinking we were buying something worth thousands of dollars, at this point we are having the equipment removed and installing some cameras ourselves. Something functional that we can actually access. Worst buy! We will never use them again.

    Northern Nevada Low Voltage

    Northern Nevada Low Voltage

    (24 reviews)

    The contacted me quick after I sent an inquiry online. Awesome work, friendly, professional. I will…read morebe sure to hire them again whenever I need network cable ran at my house again.

    Excellent service!!!…read more The crew, Tristen and Anthony as well as their supervisor, arrived promptly and did the work per the contract. There was one window that posed a potential problem because it was blocked by a built-in immobile desk with shutters. The solution was to install the detector on the shutters. I also requested a fob, something not usually offered. They thought it was unavailable with my system, They did the research to find that they are available and Anthony left the job to obtain it. When he returned, the two of them connected the fob to the system. Beyond that, Tristen was patient explaining how the system worked. One of my questions was not easily answered regarding how to access a chart I had earlier seen on the home page. Tristen spent time researching and finding the answer. Throughout the time Tristen and Anthony were here they worked quietly, conscientiously and with consideration. Update: Recent heavy snow damaged the sensor for the outside garage door. They will be returning to replace the sensor as well as adding a panic alarm function to the fobs. I've also requested outside signs to let people know about the presence of the burglar alarm. They've ordered them and will install them when they get them. I heartily recommend Northern Nevada Low Voltage!!!

    ADT Security Services

    ADT Security Services

    (72 reviews)

    This morning, I had trouble with my ADT pulse application that allows me to control my ADT alarm…read moresystem, including all of my cameras and motion sensors, I got an " offline " error message. I called ADT and the first representative had me do a few procedures, but they weren't successful so she transferred me over to their tech person. A lovely young woman named Heather. took over an and the total time on the phone was an hour and a half to diagnose and fix the problem. Thankfully, I had a problem several months ago and they sent me a box with the new Netgear communication equipment and told me if I had the problem again to change these two things out, 2 Netgear units that plugged in to the electrical outlet and another two cables that went to the gateway system for ADT pulse. my AT&T router is in my office behind a desk and the file cabinet not eadily accessible, and my ADT gateway router was in another room. Trying to diagnose the situation I had to run back back-and-forth between rooms, plugging and unplugging things and quite frankly I will admit I was frustrated and tired . I know I wasn't an easy customer, but Heather was amazing, I kept apologizing because I couldn't hear her well there seem to be a delay between our conversations when I would say something it took a while for her to respond and that was frustrating until I realized I needed to give her more time because of the delay. During the entire process, I will admit I was anxious and impatient because I had an appointment and I wasn't sure if we were ever going to get this thing fixed. Thankfully, with her expertise and patient guidance we were able to fix the problem. I apologized to her for being a difficult customer and she said that's not a problem. We're here to serve and I understand. I hope someone in HR or higher up department. sees this review and makes a notation to her employee file. Her degree of professionalism knowledge and patience was greatly appreciated and I'm back in operation again. Thank you, ADT for your continued excellent customer service.

    This review serves as a formal public complaint regarding my experience with ADT and its billing…read morepractices. I was charged for services and/or fees that I did not authorize and that appear inconsistent with my agreement. Despite multiple attempts to resolve the matter through customer service, I have not received a clear explanation, proper investigation, or satisfactory resolution. The responses provided were inconsistent and failed to address the specific billing discrepancies raised. As a consumer, I expect transparency, accurate billing, and good-faith efforts to correct potential errors. Instead, I experienced significant difficulty obtaining accountability or meaningful assistance. Unauthorized or unexplained charges raise serious concerns regarding billing oversight and consumer protection compliance. Unless this matter is promptly reviewed and corrected, I am prepared to pursue further action, including formal complaints with consumer protection agencies and regulatory authorities. I strongly encourage prospective customers to carefully review all contractual terms and closely monitor billing statements when dealing with ADT.

    Mountain Alarm - securitysystems - Updated May 2026

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