My experience at this location has mainly been cordial and fairly helpful. At my recent visit, I…read morewas looking into antenna wires for my new TV set, was met with a floor sales associate who was pretty resourceful and recommended a few brands available for purchase. Tech associate also gave some advice on how to install the wires on the particular product easy and time saving. At the end of my transaction; sales associate did try to sell a few additional add-on items to me (I wasn't bother by it though). Overall, this branch has a lot of products in stock

DO NOT schedule any IPhone related repairs with this Best Buy's Geek Squad…read more I had initially scheduled an IPhone battery replacement through Apple's website for the afternoon, but was told to reschedule for the following day due to the person in charge of IPhone repairs not being in at the time. I was fine with this, and came back the next day for my now rescheduled appointment. The appointment ended up taking ~4 hours, which, although longer than what was stated on Apple's website regarding authorized repair spots, was still fine. Immediately after picking up my phone from them, I had noticed that my phone was strangely hot, but assumed I was just imagining things. After arriving home, my phone began to drastically overheat, turn off out of nowhere, and its camera and FaceID stopped working completely. The person in charge of IPhone repairs had either replaced my phone's battery with a faulty one, or had simply damaged the insides of my phone during repair. How do you manage this as someone who is paid to do IPhone repairs on the daily? I have since gotten a replacement phone through Apple's warranty and will likely never schedule a service with Best Buy's Geek Squad again. I truly feel as though I could have done a better (and faster) job myself by ordering an IFixit kit.

I purchased a freezer for the garage from them at an outstanding price. I was a little be leery as…read moreI live in Florida and Homery is in New York. What could possibly go wrong? But it all went very smoothly. Very pleased with the service. A shout out to the shipping company as well (AM Transportation Logistics).

From the owner: Homery stands out by offering a vast selection of high-quality home appliances at competitive…read moreprices, combined with a user-friendly shopping experience. We focus on exceptional customer service, fast delivery, and seamless navigation to ensure that customers find the perfect products for their homes with ease.

Average Chinese owned appliance store. Limited selection of small home appliances. Emphasis of…read moreselling the popular split ACs. Contractor service for installation can be available here. Went in there to look around when I stopped by the bakery next door and found nothing special to note about. Service was average.

Reasonable prices and they haul away old appliances. I had my machines in 3 days. They installed…read moremy new machines quickly!

The manager George and his sales associate Michael went above and beyond to meet my needs as a…read morecustomer for an air conditioner. Michael the sales associate installed a wall unit air conditioner for the first time he did an amazing job! Great staff will definitely recommend and will be returning to this store for sure!

Walked in and was immediately helped by a gentleman named Mark. Mark was helpful and friendly. I…read moremade a tv purchase for my mom and needed it delivered to a nearby address. Mark made it possible to get it done - same day, no extra charge.

I recently purchased a mattress and adjustable base from this location for over $2,200. The…read morein-store sales process was smooth and the staff were helpful at the time. Unfortunately the delivery experience was frustrating. I was told during the sale that setup would be completed at delivery, but when the first delivery team arrived they said they did not have authorization to install it. This required scheduling a second visit and taking additional time off work. When I called the store to resolve the issue, the manager (Ralph) was dismissive and argumentative rather than focused on resolving the problem or maintaining the customer relationship. The haul-away fee was eventually refunded, but the interaction felt more like an attempt to end the conversation than to actually make things right. I also emailed the corporate customer service address listed online (customerservice@pcrichard.com) and never received a response. The mattress itself is great, but after spending over $2,200 I expected a much more customer-focused experience. Good product, but the way the issue was handled is the reason I wouldn't return

I first ordered a washer/dryer laundry center from Lowe's and had a terrible experience with their…read morecustomer service, so I canceled my order. Then I decided to try PC Richard & Son, and I'm so glad I did. When I called the Bay Ridge location, Mr. B answered the phone. I explained what had happened, and he couldn't have been nicer. He told me he could order me the same unit at the same price, and installation would be no problem. They even offered the same 0% financing option. The whole process was easy. I ordered the unit over the phone in about 15 minutes. PC Richard & Son sent two teams: one to make sure the washer/dryer would fit down my stairs and into the closet, and another for installation. Albert, a Licensed Master Plumber, and his colleague Christian installed my gas dryer quickly and correctly. They were professional and friendly and did a great job. Couple days after installation, Mr. B called to tell me the unit I bought had just gone on sale and that he was refunding my credit card $54.44. I have never had a store call me on their own to give me a refund after a sale. That really impressed me. Mr. B, you are the best. You've earned a customer for life. I also want to mention Ralph, another associate who was just as friendly and helpful. If you're shopping for appliances, skip the big box stores and call PC Richard & Son in Bay Ridge. Ask for Mr. B -- you'll be glad you did!

My fridg wasn't working and couldn't be fixed. Had so much food that was spoiling. Found a new…read moreone on line at Drimmers. It was reasonably priced. It was delivered the next day!! Everyone I dealt with (all by phone or email) was friendly, helpful, and responsive. The deliverer called to let me know when they were 1/2 hour away for delivery; very considerate. A minor problem required a new door; it was installed a few days later. Best experience I ever had purchasing an appliance so highly recommend the Brooklyn store.

I purchased a refrigerator with a 5 year warranty. I needed service on the refrigerator and they…read moretold me they never registered the warranty in 2021 therefore I don5 have service. They gave me back the money for the warranty and now I have to pay someone to repair th3 appliance. Very poor business practice. I do not recommend this store.w

I walked into an empty store and the person at the counter did not acknowledge me or offer any…read moreassistance.

From the owner: FOTILE was found in 1996. For 16 years, FOTILE is always focusing on the reach and production of…read morehigh-end built-in kitchen appliances, and dedicates to provide leading design, humanized kitchen technology and reliable quality high-end built-in kitchen appliances to those who pursue a high taste life. Meanwhile, FOTILE advocates healthy and green life style, and let millions of families enjoy more in a happy home.

Best experience. Bought a dishwasher, had a problem, they took it back after installing it, and…read moredelivered another dishwasher. Great Service.

I visited, hoping to find a 220 water pik. He had a nice variety, more than anywhere else but no…read more220. Was friendly and willing to ask his distributor the next day. Though I did not buy anything this time, the salesman jumped to show me his stock with alacrity and was generally friendly. I will call him in the future. He said he would be happy to search out things when I have a little more lag time.

This was my first time visiting this location. It's very organized and offers fast self-service…read more The workers are attentive. Several employees approached us to ask if we needed any help. They have a good variety of items and everything is well-stocked. The prices are decent, and we found what we needed. I was hoping to see more cute ornaments and holiday decorations. But there wasn't much in that section, mainly lights and outdoors decorations. However, they do have plenty of Christmas trees and plants on display and in stock.

I came in to return a blind because the lever didn't match the ones I already had at home. Pretty…read morestraightforward. But the woman at the return counter made the whole thing awkward; no greeting, no "thanks," just a weird attitude and she made a comment about me returning a pre-cut blind. Her coworker came to her side and they started talking about my return. I ordered these online the day before which came the way it was. It was uncomfortable and super unprofessional. Then I headed to the blinds section to find the right size, but no one was there. I had to go to the appliance section just to ask for help, and someone had to call over the blinds staff. When someone finally showed up, she was at least polite at first and tried to help, which I appreciated. I explained I needed the same type of lever so it would match my other blinds. She said she couldn't tell without opening boxes (which she wasn't allowed to do), and casually mentioned that sometimes people steal the levers. That already made me feel uneasy. She mentioned "follow me, maybe we can find a box that is opened to check if the leaver is the same size." eventually found a opened box that she can check if the lever size was the same. She thought the leaver was the same, but I noticed it looked smaller -- maybe a couple centimeters off. I asked if she was sure it would fit. She started getting passive aggressive and insisted me to get this one and guaranteed that I'll fit. IT DIDN'T FIT!! It was totally the wrong size, and now I'm stuck hiring someone to fix the whole situation. The whole experience felt rushed, careless, and lacking basic customer service. It was a simple errand that turned into a headache. I won't be back to this location unless I absolutely have to.