A couple of years ago, I purchased two A/C units from Scaran. It took several visits to complete the job due to issues like wrong filters and a noisy compressor. Every time I changed the filters, they would get caught on something, so I finally decided to take a closer look. Besides the screws sticking out where the filter sits, I found a huge gap between the unit and the duct. Essentially, the system has been cooling the attic as well. I called Scaran, and they told me the installation is out of warranty. This is the last time I'll be dealing with this company. read more

Danny came and fixed the issue; the battery and a poor wire in the AC unit. It works great. Christine Cutrone Staten Island read more

Scaran has service my heating system for over 26 years. I have found everyone who works there pleasant, helpful, patient and caring. The office staff goes out of there way to help, especially Courtney, their drivers on time and efficient and their techs knowledge of how to correct a situation without confusing you the customer. Never underestimate a local business for service, Scaran is the best read more

Trash!!! will never recommend to anyone. Came, didn't seem to be even be interested in taking measurements in our home. Seems like he made up numbers for the lack of interest. To the point no calls...I have a reason!!!!! but they'll deny it. And no I'm not replying back to anyone my review STAYS! read more

I bought a new Lennox central air system in June 2017 based on Scaran's recommendation that Lennox was the better manufacturer because my Carrier/Bryant system kept failing. So far the A coil has failed twice and needed replacing. Today they charged me $299 to find the leak that took 5 minutes to look at the a coil and see the A coil failed again. They charged me $50 last year to put dye in the system because they didn't know where the leak is. Good thing I have the service plan with them or who knows what they would have charged me. read more

Do yourself a favor and steer clear. Entire system is 3.5 years old. This is the 4th time in 9 days it has broken down and every time scaran has come to "fix it". First charged me $300 to "blast out the system"...didnt work. Came back 2 more times. Didnt work. 3rd time the guy tells me I need all new vents and a new return. THEY INSTALLED IT....WHY NOW IS THIS BEING DISCOVERED?!?! Do yourself a favor and call a company that isn't trying to cause you to go broke read more

I have used Scaran for the maintenance of my heating and cooling systems for a number of years now, and I give them the highest rating. They are very responsive, knowledgeable and just very nice people to deal with. I have had a (luckily small) number of occasions where my airco went out on a hot summer day, and they showed up to fix the problem the same day I called. They are a bit pricey, but you get what you pay for. read more

We had emergency service that needed to be done. Scaran was recommended and they arrived right away. We had to get a new boiler and hot water maker. They came in the morning and worked about 11 hours straight and even worked outside in the snow. The young men were so polite and courteous! Never asked for anything the entire day! They did an excellent job and even gave me more space for my washer and dryer. All trash was removed and left clean!! We are so grateful and will definitely use them for all our plumbing needs!! Thank you, Scaran! read more

After getting multiple proposals for replacing my 20+ year old furnace and AC compressor , I decided to go with Scaran and I am extremely happy that I did. They were beyond professional, courteous, and worked diligently to get the job done a timely manner. So far so good. Wpuld definitely recommend read more

I had an issue with my tankless water heater and decided to use their services. I called and explained the problem, they assured me that they can fix the problem and someone would be coming shortly. They called Slightly before their arrival. The technician was an older gentleman, but he knew his stuff. He was unfamiliar with the brand, so it took him slightly less then 2 hours to diagnose and fix the problem. Unfortunately it went out a few hours later, leaving me with a cold shower. I called them back first thing in the morning and explained what had happened. They told me they would come out right away and stay until the problem was corrected, mind you it was new years eve. Finally, there was 3 employees who shared their experience and knowledge and git my hot water back. The employee are friendly, professional, and knowledgeable. The only negative is the service charge of $99.00 just to come out to your house, this doesn't include parts, labor, etc. They kept their promise and back up their work, I would recommend to anyone who needs this service. read more

Scaran Oil Service - Inside a tankless water heater - Plumbing Near Me - Staten Island, New York

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I call scaran because the company has been around forever. My dad used them and I continue to call them for service. Never had a problem. Even if you have to call them back for something, they always come through for me. read more

Great Installation, with a reasonable price. A very efficient and cost-saving Central AC and Furnace

I am writing this review for a friend who asked that I help her out: I bought a new unit for $8,000. The first week the unit broke. I told the owner that I have a medical condition and cannot be without air because I couldn't breathe. They sent a tech in the afternoon. The techs were knowledgable and considerate of my condition. After one week the unit broke again at 1 am. It got fixed by 1pm the next days. This is one week after the unit was installed. I asked the company for a price adjustment because I feel the unit is faulty. They told me that is not an option. I feel a company in business this long should accommodate a request such as this, considering my health issues and anxiety over waiting for a tech to come out. I'm disappointed in management. read more

I have had the pleasure of dealing with this company for 40 years now. They are responsive always, stand behind their work and always a pleasure to deal with. All companies should be this good read more

My first experience with Scaran today was as good as it gets. They showed when they said they would, did very professional work and absolutely went above and beyond. Cost was very fair and they left the place as neat as a pin. While I was not on site for the work, I'm told the technicians were accommodating, professional and downright pleasant. I'm one happy customer and would absolutely recommend them. Oh - and the AC is working like a champ. Way to go Scaran! read more

Needed Scaran's plumbing services this time and they fixed 3 problems in less than an hour. Professional and knowledgeable technicians. They worked on the heating system and did a nice job cleaning up the area. They guarantee the work and are responsive when called. In the long run they are worth the few extra dollars it may cost for them. It's an honest company. read more

Don't bother with Scaran. They are nasty and will overcharge you. They quoted me $7000 for a heating unit that I had installed for $4000 for the same machine on the quote. And I was a prior customer who had a heating and air conditioning unit installed for another property on Staten Island, They should learn customer service. read more

I always call these guys when I have any issues with my HVAC system. Without a service contract they came out the same day. I appreciate that! The cost wasn't too bad. The part cost me more than the service call. That said the techs are knowledgeable, professional and skilled. The dispatcher and the service department were great also and called me to let me know the tech was on the way. Great company and will definitely use them again. read more

I've been a customer of Scaran's for almost 9 years now. I pay close to $500 a year for a 24/7 maintenance contract on my AC/Heater with humidifier. My heater stopped working tonight, Friday around 5:30pm. I called them at 6pm and after many rings, I finally spoke to someone at an after hours answering service. They told me a technician would call me back. 3 hours later I still did not receive a call back. I called once again a little after 9pm. Many rings later the same afterhours person picked up. They told me no one was on call now. 9pm on a Friday night! I pay a maintenance contact for 24/7 support! It's time to look elsewhere! read more

I scheduled a routine maintenance for my heating system and was very satisfied with the service I received from technician Brandon G. He not only performed the maintenance checklist but cleaned up all the dust left behind from the thorough cleaning he did. He also took the time to label all gas and water shut off valves. Lastly he patiently answered all my questions. I requested Brandon for our AC maintenance visit. Highly recommend both him and Scaran. read more

We have used Scaran services for years for our 2 family house. We have 2 gas furnaces,hot water heater, central air for the 2nd floor and 3 ductless units for the first floor AC. Scaran services all of them. When it was time to replace the water heater and then the central AC Scaran did the job. Brandon was here today to do seasonal maintenance on the furnaces and water heater to get ready for winter. All done in a timely manner to our satisfaction. Can recommend their work read more

2 days later my AC started leaking again. I called Scaran back, they sent someone out right away. The technician told me I need a new unit or I could have them make me a new drip tray that would cost me around $800. We told them we would like to have the estimate done for the new unit and also to have an exact price for the tray. We were told we would get a call the next day to schedule an appointment for the estimates. Never got a call back. Paid over $200 to fix my unit for 2 days. Very unprofessional to not follow up and do what you say your going to do. read more

Our furnace was not working on a cold winter day. We called Scaran to service the furnace. They charged us $99 to diagnose and another $330 to replace a faulty igniter. The igniter is a simple fix that takes less than 5 minutes to replace. I later found out that these igniters cost $30 at the hardware store. Scaran charged us $430 to replace a $30 problem. Our complaints went unheard at Scaran as the manager there claimed that was the cost of doing business. I have lived here for over 35 years and my parents who are senior citizens would never have been able to replace that faulty igniter, although it is a simple fix, they are simply unable to do it, (Dad does not see well and Mom is just clueless) . Scaran however, seemed more than willing to let them go cold than to reduce their exhorbant fees. I do not recommend Scaran based on the fact that they knowingly take advantage of an urgent situation (we had no heat and the temp was 20 degrees) to overcharge a service that should have been at most $200. read more

I wouldn't even give them 1 star. Needed to have them return after having a dye test performed and after questioning fee the woman on the phone was extremely nasty , unprofessional and rude. Rather pay someone else an initial service fee and start again than give them any more money read more

Honestly, we could not have chosen a better company to install our new Lennox Central AC system. After getting 5 quotes from different companies on the Island, Scaran offered us the best bang for our buck. The AC unit operates like a dream and their customer service couldn't be more responsive. I even told Anthony, the sales manager, that each time I see their turquoise colored trucks, I feel a little bit better about life. GREAT company and I highly recommend them. When you spend $12k for a system, you better choose the right people. I did. read more

Just had them put in central air... in a 1950's center hall colonial with no duct work and only a crawl space attic. Expected a total mess and weeks of construction. They designed a great system and foresaw every problem. Very knowledgeable. Took 4 days to do 8 rooms... and not a speck of dust when they were done. Might cost a little more than some others, but worth every penny. read more

Had a pipe break on my hot water heating system. They came the same day, fixed the pipe, had us back in heat in less than 2 hours and the price tag was not a killer. The gentlemen were very nice and could not have been more professional. The $98 service fee is much less than others and worth every penny, even if they don't apply it to the service. read more

Had a very rude and reportedly a 35 yrs technician to come and fix AC in Brooklyn. It was their office miscommunications on type of AC and that tech started blaming me and argue/dismissing the customer and told customer to buy AC at Home Depot and replace it. Please be aware of this tech very arrogant. read more

Great service. Very knowledgable and get the job done right. They work neatly and are solid professionals. I recommend them without reservation. read more

I called Scaran because I was having an issue with my furnace. The tech that came was very friendly and quickly diagnosed that the heat exchanger was cracked and due to the age of the furnace, I would be better off replacing the whole unit. He offered to schedule an appointment with one of their sales reps. Then he told me it would be approx $90 for the service call. Although I understand a charge for coming out, it took him five minutes with a flashlight to find the problem and he did not do any sort of work to correct it. I thought the fee was excessive and would have appreciated being informed of the cost before the appointment. I gave him my credit card and signed for the charge. Fast forward two months and I start getting calls from someone claiming to be in their accounts department stating that I still owed for the service call. I asked this woman to send me a statement and I would check with my credit card company to see if the charge was applied to my account. It took almost another month for the statement to arrive from Scaran but in the interim, this woman called again threatening to take me to collections. My credit card company had no record of them even attempting to charge my card and there was a full line of credit to cover this small charge. Finally, after almost three months since the service call, I received a statement which I promptly paid by check. Save yourself the hassle and use a company with better bookkeeping practices. I used a different company to replace the furnace and was very happy with the service I received from them. read more

I have a new heating system plus water heater from Scaran, almost 3 years old. Brand new Water heater leaked, assumed it should be under warranty and called up the company. Since I did not purchase a service contract from them after the initial warranty of 2 years, I would need to pay 100 for a tech to come out and take a look. I told them what was wrong! The water heater they installed was faulty and leaked! I assumed the water heater would be covered since its not even three years ---THe tech said yes its covered but I would need to pay $750 for labor to install plus the $100 for the tech to come out and tell me what I already knew! Really! RIpoff is what I associated with Scaran! Would not recommend read more

HORRIBLE experience with Scaran. I am doing an oil to gas conversion in my home and the sales manager explained to me that I should have the new gas furnace in my home within the next 2 weeks. Last week I came home to find that the workers popped the lock on the back door and let themselves in without my knowledge or consent. I received no warning that workers would be coming to my home on that day or the extent to the work. The work that they completed left my basement a mess, with wire hanging, boxes thrown on the floor, ceiling tiles torn down and rubble all over the place. The new water heater was in a very bad location which never received my approval. I would never recommend this company to anyone. read more

Been using their services for years, they are reliable and stand by their appliances and repairs. I own a small building with residential units and they have taken great care of me and my tenants! read more

So I was going out the door on my way to work this morning and found a signifcant puddle of water around the base of my central a/c air handler unit in the basement. Certainly not good on the hottest first day of the end of summer season. So I checked a couple of things that i could but quickly found that I needed to call a professional. So I called SCARANstraight away. To be perfectly clear my service call didn't start out so good - a little miscommunication on both parts I think. I did call back to follow up and it got way better after that. Turns out that after a long, hot holiday weekend I wasn't the only one with a/c issues - imagine that ... lol. Anyway I was nformed that there were service calls ahead of mine but was assured that someone would be at my home between 12:30 and 5 PM (I called back at around 10 AM; my first call was at 8:15 AM). I was a captive audience at this point but hoped for the best. And my hope was rewarded - I received a courtesy call that the team scheduled to visit my home was ahead of schedule and would be at my home around 11:30 AM - and they were. The two man team (John B. and Gary) were courteous, knowledgable, professional and thorough. Turns out that my problem was not as serious as I thought and these fine gentlemen took care of it quickly and skillfully. They even gave me a few helpful hints so it doesn't happen again. The service charge was fair and reasonable - certainly a pleasant surprise to cap off my now positive experience. This was certainly the best outcome I could have hoped for. I will remain a loyal SCARAN customer and fan! read more