Not recommended. I called them to replace a piece in my shower. They replaced the piece while forgetting to add a necessary metal piece, resulting in the shower breaking down two months later. I had to call in another plumber and order another new part. As a result of their negligence I had to pay double. Avoid this company. read more

Victor and Leo (excellent plumbers from B&D Heating) were able to fix my clogged kitchen pipe quickly and explained the problem clearly. They were here early this morning and fixed the issues in no time. Victor and Leo were very polite and explained everything clearly. They also made sure to clean up and removed any debris. The new p-trap was installed perfectly, as well as snaking the pipe, and I haven't had any problems since! I would definitely recommend Victor and Leo to anyone needing professional plumbing work!! read more

Realized I had no hot water in the middle of the night and called B&D first thing the next morning. They were able to squeeze me in on the same day and had the faulty valve on my water heater fixed right on the spot. Shout out to Anthony who got it all done in record time! He even texted me after he left to make sure everything continued to work well. Very appreciative of their professionalism and excellent service! read more

Josh proves he's king once again. B + D has done my service and installations for 15 plus years. Stick with the ones who work. read more

I was recommended to this company by others in my building -- please take your business elsewhere if you care about not freezing in your home, or not being ripped off. B + D were the most unprofessional company I have ever had the displeasure of working with. Their technician who visited our apartment was friendly and seemed knowledgable, but everything after that was a disgrace. They couldn't fix or diagnose our issue, and worse, they seemed to have no interest in actually doing so. They told me they would call me 8 times over the course of 3.5 weeks, I never got a call, I had to follow up every time with them -- reminding them that we had no heat or hot water. They lied to me about a part being hard to find (I ordered it from the company that they told me were out of stock within 5 minutes of hanging up the phone. They told me they would get me an estimate for additional work for our boiler room, they never sent it (they said the estimate would take two days). They charged me more than $200 over what the cost of another part is available for online, on top of another $850 bill - again, they fixed nothing in our apartment. I called another (cheaper) company, who was not trying to rip me off like these con artists. Go elsewhere! read more

Truthfully, a little pricey - and worth every penny. Everyone is friendly and efficient. A special shoutout to Alexa who works with you to make the schedule work. It's a pleasure doing business with B & D. read more

I don't leave reviews. Ever. But I'm leaving one now because Josh and B&D Heating saved my life. My basement flooded in the aftermath of Ida in fall 2021 and I had my boiler replaced with a heat exchanger by another company. The heat exchanger never worked properly, despite literally dozens of visits by many different plumbers over the course of 9 months. Josh fixed it in a day by discovering a tiny but catastrophic mistake in the original installation that no one had been able to identify. That was last year. Over the weekend an improperly insulated pipe burst in my laundry room, and he fixed it in an hour and gave advice on preventing it in the future. These guys are pros: they explain what's happening, they fix it quickly and efficiently, their craftsmanship (cuts / welds/ precision/ neatness) is top notch, and they clean up after themselves. Would give 6 stars if I could. read more

For several years now, I've only been calling them when I need to fix a water heater, any problem with leaks and the like that. They come on time, fix what needs to be fixed, are friendly and have a fair price. Beco read more

I am a property manager and have dealt with many Plumbers in my career. I would highly recommend B&D. They have helped me with many issues from diagnosing leaks, simple repairs, complicated on demand boiler issues, venting issues etc. etc. They almost always get it right the first time and if they don't they wont disappear on you. Not always the cheapest but always reasonable and they stand by their work. read more

Had a tricky leak on our bath tub. They came back 3 times to keep trying new fixes until they found the problem. Very communicative and scheduling was easy. Also very friendly and helpful. read more

I had a moment this morning to reflect on the years of service B&D has given me (yes, they just fixed a scary leak from the bathroom fan over my toilet!). From Bill the owner, to Greycha who has since moved on, to Alex, Linda, Maria, and all the guys who have crouched in my teeny tiny boiler room to figure out what is wrong with the heat, the water flow, the water temperature, the thermostat, the burner, the toilet, the kitchen faucet, the bathtub faucet, leaks...the list goes on. Each time they've made an effort to get out as soon as possible, and even the few and far between times there was a discrepancy in charges, the owner Bill was fair. To me, that long term consistency makes all the difference. They are a good crowd over at B&D. read more

They are the plumbing company I call first. Every time they come they fix the situation properly. It's always a bit expensive but worth it every time for the peace of mind. Have tried others before that I have greatly regretted. read more

soo.. I once spoke with a real estate lawyer and his advice to me was....stay as far away as possible from plumbers. Always call a handyman first to see if they can do the job, because they will be more honest and cost less.... 1500$ later - i should have listened. I called B & D plumbing to have our boiler winterised - nothing was really wrong..just wanted to be prepared for the winter....They came, they charged - then i all of the sudden had an error message on the read out - they came, they charged, then i had yet another error message on the read out...they came, they charged....this was over the span of 8 weeks. No discussion was to be had with them regarding their competence to winterise a boiler.... Call a handyman instead of a plumber...the real estate lawyer was right! read more

Called them at my mother's recommendation. Came the same day, quickly. HOWEVER, they went ahead at replaced a hot water heater without speaking to anyone. $1,000 later, we have a new hot water heater...that we didn't want. read more

Not cheap, but reliable and willing to help when things go wrong (which is always on a weekend or a Saturday night). These guys are professional plumbers. So if you're looking to save some money, bring in a handyman first. However if you know it's a boiler issue it's probably a safe bet to go with them right away. read more

Premium price, but quality work. Get what you pay for. The business office is rough around the edges. Phone manner is brusque. Key information about the job communicated over the phone consistently does not get relayed to the plumber showing up for the job. For example, the truck often does not have the necessary parts, requiring the guys to burn precious time rooting around the truck and improvising. However, the plumber and his apprentice who do show up are respectful, diligent workers, competent at their trade. For that reason above all others I'd use B&D again. read more

The rudest customer service ever!! Also they have a 4 hour window and absolute unwillingness to work out the scheduling with you!! When i told them that its impossible for someone to be taking the day off and to hang around the house and wait for them, the person on the phone basically said that thats our problem and we will need to figure it out. When i asked if there's possibility if they can come after 3pm, she said they work until 4!! Who in this kind of business works only until 4!!!??? Then i asked if they can give us an 45 min- 1hour advance, so i can get there she said it's not possible....With such a rude customer service it's surprising they are still in business!! read more

Amazing same day service. I had a problem in the morning, and got an appointment on the same day. Reliable, knowledgeable and fast service.

Dear Bill, Jr. and the B & D Team, You guys have come through in a big way again. Thank you for your rapid-response in addressing my sewer-line clog. From your courteous service to your expert plumbers and very reasonable prices--you guys are unbeatable. Until the next, read more

I love these guys. No, not the cheapest, but they come and do the job right, whether it's replacing a boiler or fixing a leaky toilet. I try to have them come and fix multiple things at once, which cuts back on the service fee. Basically, they're great. read more

Always professional. Always excellent work. They tell you specifically what the options are. They are completely transparent. I just referred my brother to them. read more

Expert, knowledgeable staff. Everything worked perfectly: New dishwasher, brand new bathroom. They know what they're doing.

We had a problem with our hot water. They were able to get a plumber out the next morning and were able to assess the problem and fix it within about 15 minutes. During that time, the plumber also diagnosed a different problem we had with our boiler and also managed to correct the issue in that time. read more

B & D Plumbing and Heating have been servicing our brownstone for over 12 years and have never let us down!!! Recently, our heat system stopped working and Julio and Anthony went the extra mile to make sure that our Nest system was working and our house was warm before they left. Yesterday, we stopped having hot water. I called them at 8am in the morning and they arrived before noon, assessed the problem and were able to change out the old hot water tank and replace it in no time. Steve and Anthony were kind, courteous and thoughtful as they had to make their way through multiple layers of our house and basement!!!! We thank everyone who works at B & D! They are all kind and amazing! Thank you B & D!!! read more

Red & Joe saved my hot water, my heat, and my sanity. I'd had a broken boiler for two weeks and my landlord was non-responsive and I was ready to burn my house to the ground just to finally be warm again. I made an appointment w/ B&D because I have a Navien boiler (and most places in Brooklyn don't deal with those). I called on a Monday and made the earliest appointment--Thursday--but then Tuesday morning they called and said their schedule had changed and they could be there soon. (Amazing!) The guys were super knowledgable, friendly, and non-intimidating, and seemed pretty affordable given how much work they did. I'm a total layman but I was beyond happy with their service. read more

They've done great work for our coop's building forever. A professional local service company and they work well with other local firms.

These guys charge $225 /hr. I called them up to work on 2 projects on 2 separate boilers at the same location to save $$. They wouldn't touch one boiler. Spend total of 15 minutes and then send me a bill for $225 for labor for the full hour. I asked them to prorate the hour but they refused. they are getting expensive. read more

They never showed up, but still charged my card $200. Did not call to let me know they won't show up. If I wanted a painful customer service experience, I'd call the cable company. read more

We always use B&D for our plumbing issues. Although they probably aren't the least expensive, 1. They are professional. Their plumbers always show up on time and can get an appointment within a day. 2. They are honest. They don't push replacing old functioning equipment. We still have our old Weil McClain Boiler that was installed in 1957 by the previous owner. The plumber of our general contractor pressured us to replace the boiler, however B&D came for maintenance and told us that the boiler was fine. They also gave us good advice about replacing our hot water heater. When something needs to be replaced, they fix what is necessary. We have had issues with contractors not showing up, not backing up their work or being less than honest with repairs. Although B&D is not the cheapest, I continue to use them because I know when I call them, the issue is resolved quickly and honestly. read more

I can't say enough great things about B&D Plumbing. They come to your home dressed in clean work clothes and interact with the customer in a professional demeaner. They always identify the problem quickly, have all the tools, equipment and materials available and the best part is, they clean-up before they leave. Prior to hiring B&D, I've had plumbers come into my home with black greasy boots, clothes and hands, leave marks on my floors and walls. One was installing a stove and within seconds, lost the screws to attach the top of the stove. I had one plumber who put in baseboard heat and left the pipe dripping hot water on my beautiful Oak floors. What a calamity! So many of these companies send people to your home who are not even licensed plumbers. Kudo's to B&D and their wonderful staff! read more

we had a problem with our hot water heater the tech came out was very kind and understanding he attempted to asses the problem but unfortunately it wasn't fully repaired we called the tech and he said hes going to come out again which he did with no secondary charge thank you so much bill! a real pleasure to work with. Adam M. read more

We've been a B&D since we moved to Red Hook in 2003. They are always responsive in an emergency (even after Sandy) and they stand by their work. I have found them to be reasonable and the work is always done cleanly and with craftsmanship. I would recommend them highly. They just replaced our water heater on the same day we called and removed the dead one cleanly. read more

belated review for great service i got a few months ago. the guys were professional and funny, made me feel very much at ease. i would highly reco them! read more

I had been very loyal to another local plumber for years but recently had some issues with them, so wanting to keep my business local I called B & D, and very happy I did.. They were very clear on the phone about what there rates are, and were able to have someone over the same day.. The problem turned out to be electrical but were able to get my boiler going anyway. They took care of business !! I will be sticking with B & D for all my future work.. read more

My family been using B&D for years. They are always able to come either the day we call or the following day. The last time we called, my grandfather's toilet was not flushing. They came within a few hours and quickly replaced the parts and had it flushing again in no time. The staff is always friendly and helpful. I'd definitely recommend them! read more

I have used B&D for my plumbing and heating needs and they have been excellent every time. I have found that they show up early in the time frame window and work quickly and do excellent work. Their prices are fair and they have seen it all as far as I can tell. Nothing seems to faze these guys, tight spaces, old fixtures and previously bad plumbing solutions. These guys will efficiently and non-judgmentally get the job done right. read more

I love B&D. I live in an old house with old plumbing and a very old and unique boiler. We have had at least a dozen plumbers in and out trying to deal with issues - especially the boiler - and always getting it wrong. From the beginning, B&D properly diagnosed our issues and handled the problems until they were solved. In addition to being professional and knowledgeable, they are also incredibly nice and personable (Bill Jr and I now have a deep relationship). I also really appreciate how fast they are. In a cold winter like this one has been, even when we have had issues, they have always been able to help same day. We had a problem with my toilet before a huge party and they made sure there was a solution in place in time. These guys are true pros. Why four stars? Just one reason: PRICE. Plumbers are always expensive, but these guys are at the top. In my opinion, it's worth it to call someone once and get it done right, but the fact is that if you call B&D you are going to pay. read more

I want to give special thanks to George and Ernest. The original B/D plumbers were good, but there was still an issue that needed to be addressed. George did a great job and a timely manner. I would not hesitate to ask for them again. read more

I have had success with B&D and would recommend this company. I own a place in Brooklyn and I have often had to call them about heating and AC issues. They are prompt, which I appreciate because I have tenants that I want to take care of. And the times that I've spoken with Bill Sr. I get the feeling that he's a rational, fair guy that's not out to BS you. Bill Jr was nice to deal with as well. I recently had an issue where they had to replace a part that malfunctioned within 6 months. The part had a 1 year warranty, which they honored (as opposed to making me pay up front while they chase the manufacturer for a refund and reimbursing me at a later date). I will certainly use them again. read more

Great plumbers - and how often can you say that??? Recently had Tony and Neil over for our kitchen remodel - truly stellar service! Tony was extremely knowledgeable - he saved us the costs of the contractor breaking down a wall in the basement and repairing that wall to get to a pipe by running the line a different way. His suggestion didn't cost us a penny more on his end either, so I knew he wasn't looking to make an extra buck, he truly thought out the best way to do the job. Both guys were professional, detail-oriented, and went above and beyond to get the job done quickly. Couldn't be more pleased than I am - thank you B&D! In the fall, Chris and Eric had serviced our radiators and boiler - they also did a fantastic job and didn't try to push a new boiler on us, even though ours is pretty old. Their honesty, professionalism, knowledge, and thoroughness is what prompted us to use B&D again for our kitchen project. Not that I hope to ever have plumbing issues, but if I do, B&D will be the company I turn to. Having an honest, hard-working plumber that I trust to do the job right the first time is truly peace of mind! We are so glad they travel to Queens!! I strongly recommend them - and I am not a person to give out accolades easily! read more