1. Royal Mechanical HVAC

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    Roto-Rooter Plumbing & Water Cleanup

    Roto-Rooter Plumbing & Water Cleanup

    (156 reviews)

    I recently discovered sewage backing up into my basement (YUCK!), and not sure how long it had been…read morehappening before we noticed the smell. Needless to say, I called Roto-Rooter. They had someone snake the pipe, and immediately give us a quote to clean up the disaster it had caused. They also inspected the rest of the line with a camera incase there was anything else going on. Their cleanup crew were the true superstars- full hazmat suits working until 7:30pm... and Roto-Rooter is dealing directly with the insurance company- so hopefully that helps streamline the process! We did have their plumber quote a separate but related steam pipe leak- but I decided to go with my local/regular plumber for that- at 1/2 the price! Roto-Rooter is amazing for messy, emergency projects, but I'll always prefer my local plumber for non-urgent issues.

    I had a leaking toilet emergency in Jersey City this morning and called Roto-Rooter because I was…read morecompletely out of my depth and needed professional help. I explained multiple times that I'm a renter, that I was panicking a bit, and that I genuinely did not know what to do. Instead of helping, the woman on the phone told me they wouldn't be able to assist because I'm a renter and because my building has maintenance/property management. She even incorrectly told me "that's what your lease says," which was not true. My property manager had already told me I could handle the repair and deduct the cost from rent. What frustrates me most is what happened next: I called Dr. Drip Plumbing & Heating, and the VERY FIRST thing they did was calmly explain how to shut off the water to stop the leak immediately. Roto-Rooter never once mentioned this -- despite knowing I had no idea what I was doing and that water was actively leaking. That basic advice could have saved me a lot of stress in the moment. It really felt like Roto-Rooter only cared whether they were getting paid, not whether a stressed customer actually needed help. Meanwhile, Dr. Drip Plumbing & Heating immediately treated me like a human being and helped me solve the immediate problem before anything else. If you're in Jersey City, I'd strongly recommend supporting a smaller local company that actually cares about people.

    Royal Mechanical HVAC - hvac - Updated October 2026

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