Frank responded quickly, was totally professional, fixed my central AC and price was extremely…read morereasonable . Highly recommend him

I called Frank at 8PM and scheduled for a visit the next day at 12PM for the HVAC. And the next day…read morehe calls at 8AM and asks if he can drop by for a diagnosis. He spends a little over an hour and was able to help me get my central AC to start again. He was also great at explaining why I wasn't able to use Google nest thermostat. Very detailed and great at explaining the problem and also what he did to fix the issue. Will definitely recommend to others.

Great folks. Responsible and responsive. Never had Vinnie not answer a call. He recently helped…read moretalk me through a temporary solution (on the phone, on a Saturday!) to get by until we could set an appointment. Went above and beyond to get and install very hard to find items (after severe SI flooding) a few years back. Highly recommended! Thanks! Maryanne

I recommend avoiding this business. The boiler unit installed was a model that has a very low…read moreefficiency rating. This translates into money being wasted each time the unit turns on. They removed the original cast iron piping and selectively replaced the header section with copper tubing--very poor design. Furthermore, the copper tubing was installed slopy, and facocked, and chances are will fail. They piped two equalizers in because they refused to remove one of the originals. The unit was slapped together and set on a sloppy quickcrete bed. The wiring controls were unfinished with just wire nuts, no emergency shut off was provided, just a local shut off on the unit. The drain plug was just a hose bib that was not extended below the return header, which is dangerous because you can scold your hand easily. The boiler cold water fill was piped without an manual by-pass, and no back flow preventer. Had I been home when this plumber installed the unit, I would have pointed out these items. But I have had to repair all of these items at my own cost and on my own time. When I called the company back, all i received was either an answering machine, or a fellow who told me that he is "very very busy" as he was talking me down. I wish services like YELP were around when I had my unit installed. This business slapped the unit in, got paid and never turn around to look back, and for these reasons, I give them a rating of 1, which should be a zero if zeros existed on this site.

The absolute worst contractor that I had to deal with during our gut renovation. I had Ian at Piton…read moreinstall 2 new units in our total gut renovation. 1 central Air for the 1/2nd Floor and 1 split system for the basement. During the initial phase of construction, they showed up to work in the nights (assuming after normal work hours). I did not mind this as the house was fully opened and it was a clear path for them to do their work without anyone in their way. They roughed in all the ductwork and we were moving along fine. When electrical and plumbing was finished we started Sheetrock. I contacted Piton to bring in the condensers for outside and continue the job. From this point is where the problem started. They brought the condensers and had them sitting the garage for weeks. They took weeks to get back in to resume the job. They finally came back after about 2 weeks and installed both units and finished running the pipes. It was now time to power up and test. We started with the Central Air condenser, they spent days trying to figure out how to get it running. Came to find out there was a broken part. They got the part swiftly and repaired the unit. After this and filling up the gas, the unit still would not work at all. They left that evening and did not come back for weeks. I called and texted Ian many times over this time frame as to not be annoying yet assertive. I eventually got exhausted of calling and told Ian I would have someone else come finish the job. He text me back that they would show up tomorrow. They never showed up that day, or any other day that week. I spoke to another contractor and got the main central Air unit running. $450 later we had cold air. After this, Ian did come back once more to install vent covers and measure the return vent size because it was not standard. They took a look at the unit in the attic as well as the split in basement. Unfortunately they couldn't do anything in the basement because they left the controller in the other work van. That night after they were in the attic, I heard water dripping, but I did not see anything. I decided to investigate in the attic because I know the blower is right above the room I was In. As soon as I got into the attic I noticed the drip pan was full of water and overflowing onto the Sheetrock and insulation and running along the beams. I went to the living room on the first floor and noticed the water had run down the beams and been dripping through the ceiling on the first floor. I quickly turned off the unit, but it still dripped. I had to go into the attic with a bucket and dish to scoop out the overflowing water out of the pan. I text him pictures as soon I Was done and his response was "don't use the unit". Too late Ian, the damage is already done. Of course I'm not going to use the unit. The next night they showed up and investigated. Ian realized there was a valve of some sort missing that diverted the water from the unit to a pipe that leads outside AND the cutoff switch that is placed on the drip pan was missing. They came back a few days later and installed those parts. During the time when they were working on the split system, I happened to be around and heard a loud "pop". I immediately knew something was wrong. My basement unit is still not functional. The contractor who came to fix the main unit told me what they did wrong was was pretty sure they blew the board on the split system. He told me he didn't want to touch it unless Piton completely disappears on me due to warranty issues. Ian keeps telling me he will come tomorrow, then the next day, and so on now he's just not responding to me at all. He has left without the mini spit working correctly and vents missing on the 1st/2nd floors for MONTHS now. This has caused a major inconvenience because I can't move my stuff from storage into my basement ($400/month) and I can't clean up the basement until they finish cutting for the return and running the remaining vent work. All I want is my system fixed. I have NOT been ignorant, belligerent and have given him the benefit of the doubt every single time. It's finally come to the point where I have to leave this negative review because he is non responsive. Even if he just told me, "I can't finish the job" at least I would know what to do and move on. Seriously disappointed in Ian and Piton Mechanical. They have caused us nothing but grief and wasted outlets time over and over again.

Just like Robert R: one of the worst businesses I've ever worked with in my life. In fact, I had to…read morewait over a year to write this because of how irate I was with Ian and Anthony. Reached out in May to get my PTAC unit fixed. Set appointment for June 2nd. He comes and says that it is a faulty condenser motor. I follow up for the next few two days to no avail. When I do hear back, he wouldn't honor Yelp deal because it was "new customers only" -- despite never having been a customer of his and finding him on Yelp (but this is the absolute least of the issues). I try calling them on the phone during business hours, no answer. End up getting the PTAC repaired. PTAC unit seems to be working fine. Unfortunately, stops working again come October. Had an appointment for October 20th at 1pm. On Oct 19th at 2pm, I received an email saying they had to reschedule my appointment and could come the following morning (so earlier than our 1pm appointment) or the 21st. I replied 1 hour later at 3pm saying I had already rearranged my schedule so I'd be available on a Wednesday at 1pm, but I'd try. I said 10:45am would be OK after rearranging my schedule again. No reply. The following morning at 10:55am they saying they "apologize we couldn't confirm the appointment today [for 10:45am]". Yeah, I clearly knew you were unable to confirm it since 10:45am had come and gone. I said I could do the 21st at 4pm -- once against rearranging my schedule to be home on the middle of a work day. I called Ian and confirmed that this would be OK. I told them 4pm would work as long as no noise or equipment. No word that this was not ok with Piton. What happens again? 4pm comes and goes. I get an email at 5:30pm saying "sorry for the inconvenience" and explaining how they give windowed time appointments. Note: I was NOT given a time window. I was confirmed for 4:00pm sharp. Also in the midst of all of this, Ian and Anthony would almost never answer the phone during business hours. I finally had to call from a different number just to get him to pick up. Funny how he would pick up immediately when he thought it was new business. After all the issues, excuses, and back and forth, I finally get my PTAC unit working. The next May, it starts acting up again though. Emailed on May 18th. No reply. Email on May 22nd. No reply. Finally hear back on May 25th (one full week later). He tells me he could do the 30th. I reply saying I could do 4pm that day. No reply. I email 4 days later again. No reply. I email 3 more times. No reply. Finally, 9 days after his last response, he says he hasn't forgotten about me, they're very busy, and if my service is urgent to contact other providers. Keep in mind, I'm trying to get a repair of HIS failed repair which is supposedly covered under a 1 year warranty. Hence why I'm still dealing with him. Finally set a new 8-9am appointment for June 11st. He never showed (shocker, I know). Set another appointment for June 13th, 9-11am. He actually showed up! Told me he would order the parts. June 17th I email asking if he got info on parts. New appointment set for June 21st. Did not show up. This is now the THIRD time he has completely not showed for an appointment. Three times I've taken off work just to get my AC fixed. I email on June 22nd asking why her doesn't honor his appointments. No reply. I email June 28th. No reply. I email June 30th. No reply. I email July 6th saying I've had it. If he did not email, text, or call me I would finally leave the incredibly well deserved negative review I should have left months ago. I remind him I've taken THREE personal days from work, his first repair lasted 3 months, his second lasted 1 month, and now I've spend 6 weeks trying to get my AC fixed again. Guess what? He manages to reply within 2 hours. Stunning. What does he have to say? He says "we are no longer interested in your project". He says my previous email was a threat. Because how dare I actually stand up for my self for months of repeated dismissal, lies, and terrible service. I end up finding another provider, who was recommended by my building. They came and looked at the unit. They told me the replacement motor Ian used was not compatible with the rest of the system (incorrect RPM / HP / amps) and that it never should have been installed. Again, shocker. This was actually a concern of mine, and I asked Ian if the mismatching motor specs would be an issue. He told me it would not be a problem. I have the voice recording to prove this. I messaged a few other customers of theirs on Yelp and they had a very similar experience to me. Happy to share any of the emails in their entirety with anyone who wants proof. Do not waste your time on these so called "professionals" who possess neither the technical skill to even properly repair PTAC units, nor the customer service required to run a business.

My ac unit was making a very loud sound when the fan came on, it sounded like a motorcycle. Reached…read moreout to magnafrost late evening and Alfonso was able to squeeze me in for the next morning. Alfonso is very professional and really knows his stuff. He even took a look at the thermostat's wiring and told me the reason why the fan went off was because the wiring was set up wrong. The fan in my ac unit is now really quite and runny smoothly. I recommend magnafrost to anyone that needs hvac service.

Alphons is as professional as it gets very reasonable prices he gets the job done with the first…read moretry Use him for over 10 years with any situation that I had he came through every single time not to mention what a great guy he is

I had no heat , and they came on the same day. They were very knowledgeable , neat and fixed the…read moreproblem quickly. It was a very good experience , and I would recommend them highly. Susana Held

I have been dealing with Royal Mechanical for 5 uears now and have been extremely satisfied with…read moretheir service. It all started one very hot Saturday at the height of summer my ac went out and couldnt find a contractor to come and help us out. I was given Anthonys name and number by my son so i gave it a try and to my suprise he answered my call and arrived at my house within hours. He got us up and running within a couple of hours and diverted a very uncomfortable situation. Since i have retained his company to do a complete new HVAC system to my home and the one concern i had was hiring his outfit and having them not standing by their work if anything were to happen to the new unit and my concerns were soon put to rest. Anthony was even more attentive to my needs when i needed them. So it is my pleasure to recommend Royal Mechanical to anyone who has the need for HVAC services i am sure you will be a satisfied customer.

Danny came and fixed the issue; the battery and a poor wire in the AC unit. It works great…read more Christine Cutrone Staten Island

Hey I have had Scaran for the past five years since Brown fuel closed their doors and I never…read morequestioned any of the services since I've had them. I had them install a new oil tank on their recommendations. So why was this such a problem when I questioned the charges both Courtney and Liz were so abrasive and Liz threatened to cancel my account. Liz went so far as to trash Approved Oil when I mentioned that they quoted lower prices and btw Approved never did that. Although the company gives great service, their customer service has a lot to be desired.

I was referred to North Pole Cooling Corp. via Friedrich customer service and was able to book an…read moreappointment within a few days. The technicians who came out for the service call, Alfredo and Jose, were extremely professional, respectful and pleasant. They worked swiftly to diagnose the issue and put me in touch with Jason to discuss options/next steps. I had to have the team return for a full install of a new unit and was in touch with Jason the entire time. He made recommendations, informed me about my options and even moved up my install date so I was able to have my new a/c working up during a really hot week. Many thanks to everyone at North Pole Cooling Corp. My experience was fantastic.

At long last I found my AC place. Jason and North Pole Cooling came to my rescue when PC Richard,…read moreyet again, sent an installation crew who does not handle wall-throughs, despite confirmations. Jason came to assess my situation, and during his careful inspection we agreed that my ancient wall-through AC sleeve was in dire need of change and updating. He sent a thoroughly professional two-man crew that did not stop working hard for the hours it took to rebuild my wall through sleeve and then install my new AC (and they hauled off the old AC.) Professional, great communicator, trustworthy work. The work wasn't easy, the units were quite heavy but no complaints by the professional and amiable two man team. I highly recommend North Pole Cooling. I will use them in the future for my AC cleanings as well.

Everyone is wonderful-everything in life should be this pleasant & easy! Staff is wonde from…read moreTara who scheduled the appointment to Alex who came to service & fix my Friedrich A/C! Polite, lovely, fast, clean & much better price than any other a/c repairs. Thank you!

My air conditioner wasn't blowing good air I was about to get a new one, A friend of mind…read morerecommended to have it clean and call westin brothers.I gave it shot my ac now blows good air like brand new and clean as brand new.Thank you wedtin brothers and thank you robert for an extraordinary job well done