My fridg wasn't working and couldn't be fixed. Had so much food that was spoiling. Found a new one on line at Drimmers. It was reasonably priced. It was delivered the next day!! Everyone I dealt with (all by phone or email) was friendly, helpful, and responsive. The deliverer called to let me know when they were 1/2 hour away for delivery; very considerate. A minor problem required a new door; it was installed a few days later. Best experience I ever had purchasing an appliance so highly recommend the Brooklyn store. read more

Beyond unethical, this company is dangerous. We bought a washer/dryer unit from them, including install. The day after the install, the apartment was filled with gas (the dryer runs off the gas line) due to an incredibly poor and dangerous installation job. The fire department and utility company had to come out to take the unit out of the wall and diagnose the issue. After weeks of repeated attempts to get them to apologize, fix the issue, and refund us, we finally got someone there to put the unit back in but without once saying sorry for endangering our family's lives. DO NOT buy from these people, all the reviews about the folks there are true. Terrible work, terrible customer service, and dangerous installation. I've filed a complaint with the BBB and we're currently pursuing a charge back with our credit card company. read more

I purchased a refrigerator with a 5 year warranty. I needed service on the refrigerator and they told me they never registered the warranty in 2021 therefore I don5 have service. They gave me back the money for the warranty and now I have to pay someone to repair th3 appliance. Very poor business practice. I do not recommend this store.w read more

AVOID Drimmers!!! It seems that Drimmers sells either used or returned items advertised as "New". I purchased 7 different appliances from Drimmers. Within 6 months, 6 of the 7 appliances have required replacements or repairs. Additionally, the refrigerator was delivered with a significant dent in the back of it. Avoid Drimmers!!! read more

I purchased a refrigerator from Drimmer's. However, the door never seemed to close tightly enough. Ten months later, I discovered why: there was a 5-inch tear running down the top left-hand side of the gasket. Obviously Drimmer's had sold me either a "second" or a previously used appliance. Avoid them at all costs. read more

I was hesitant about purchasing from Drimmers, I should have followed my instincts! I have always shopped at PC Richard's because of their excellent customer service. Drimmers has been a nightmare "Shia" happy to take your order nasty, rude ineffective when there is a problem. Brand new A/C broke down twice in 4 months time.Shia refused to help me. He is aware I'm 80 year old and in poor health, he couldn't have cared less. Repair service was useless. I am now in the process of getting my bank involved. I would suggest you read all the negative reviews against Drimmers! read more

f FDA They sell factory seconds as new merchandise! Make sure you c bc heck your stuff when you get it.

Drimmers is horrible. I ordered a Miele dryer, I needed the door hinge on the left. Chiam said "no problem" and scheduled the delivery. I asked him to send me a receipt and to put the left hinge on the receipt. Neither thing happened. I called again the next day and he said sure and didn't do anything. The following day the truckers arrived and said they cannot change the door. I had to refuse the delivery. I waited home half the day for them. I am trying to get a refund. Probably going to have to go to AMEX to get a refund as they are really difficult and already hung up on me once when I called. BUY ANYWHERE ELSE read more

Drimmers provide excellent customer service. I just had 2 fridges removed and new ones installed. They needed to take them out and in through a window. Not an easy job. The movers and installers were professional and very friendly. I highly recommend them. Special shout out to CSR Brenda Scher. Very patient and a subject matter expert when it comes to recommendinf the right appliances to suit your needs read more

Drimmers Appliances - Both fridges installed - Appliances Near Me - Brooklyn, New York

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I bought a Maytag dishwasher after doing my research online. Drimmer's didn't have the lowest price, but they were close enough. After reading dozens of unhappy reviews about the installation services when you buy from a big chain, I decided Drimmer's being a few dollars more was worth it for the great reviews they got in installation. My installers came 2 days after my purchase, I got an email the day before with a 3-hour time window, and then an email day of with a 1.5-hour time window, then a phone call from the installers when they were 10 minutes away. They were polite, friendly, quick, neat, cleaned up after themselves, showed me how to use the dishwasher, and made sure it wasn't leaking. Outstanding service! read more

The saga continues: Drimmer's told us that they briefed the other dealer on the problem and they would arrive with parts to fix it. But the other dealer's team arrived having been told of a completely different problem (we saw their work notes) and therefore had the wrong parts. We are now ordering parts from Miele ourselves at considerable expense for damage that was, in fact, done by Drimmer's installation team. It's beyond appalling.... read more

Was in the market for a stackable washer/dryer, and Drimmers carries the brand I wanted. Showroom was immaculate, salesman (Shmuli) was knowledgeable and friendly, and they had everything in stock. I was called 2 days later to set up a delivery, and the truck arrived right in the middle of the delivery window. Delivery guys were friendly and helpful. All purchases should be this way. I give Drimmers my highest recommendation! read more

Drimmers might as well just rob people at gunpoint. May 16th I bought a fridge in store. Delivered Wednesday 5/18. Deliverymen did not strap the fridge to or use a mat to cushion it on the hand truck. Each time they stopped the fridge lurched forward & back, bounced around. The installer set the fridge. It was not level. I asked him if he had a level to level it. Then, on the right side I saw 4 dents in the fridge.On phone,Amaury, the salesman, offered $50.00 off if I would accept the dented fridge, or to send a new one Friday. Thursday I called Drimmers twice. I asked the person in charge of deliveries for the next installers to strap the fridge to the hand truck & to have a level & wood to level the fridge with. Friday 5/20, The driver assembled the fridge, reversed doors & hinges in the busy street, sent the other guys up to install it. Young man did not know how to level the fridge, did not have a level or shims or blocks of wood. I got out my torpedo level, & found a hardcover book. I cut the covers off to use for shims. After maybe 7 or 8 minutes of the guy trying to level the fridge using only the front leg adjustments, he sent the tall guy to get the driver, said the driver is the installer. I still hadn't had a chance to inspect the fridge.The driver was upset the young guy hadn't leveled the fridge. Because the fridge has rear rollers, the only way driver could level the fridge was by using my home made hard book cover shims under a roller & front adjustable leg. If you touched the fridge, let alone tried to open the fridge or close it, the frigerator rocked like crazy.Driver complained my floor was off & that was why it was so hard to level the fridge. That's B.S. I was a NYC window installer over thirty years. Every window I replaced, the opening was off. I leveled every window I installed by using shims & levels. Fridges must be leveled cause floors are off! You cannot properly install a refrigerator without leveling it. Drimmers is not concerned with proper installation of product or installers would have levels & blocks of wood or hard plastic leveling shims. Installer blew it off, not his problem,too many deliveries, too little time. I never got to look the fridge over while they were there. After installers left I noticed the door handles did not line up, aggravated & unsatisfied , called Drimmers, talked to 3 different people. Kadeisha said a GE tech would level the fridge the same day. B.S.!. Now I began to look at fridge & found more problems.. The GE tech came a little before 4:30 PM, Friday the 20th.He said that leveling was the installers job, not his,& did not have a level or shimming products. even so, did try to level the fridge & keep it from rocking, He said that because most fridges now have rollers in back, it makes it more difficult. He told me I could do it myself if I get just over 1" blocks of wood for the right side- roller & front leg, that if I I had them he could do it. I showed him the dirty misshapen beat up plug (to fill a hole) in the front of the fridge from when the installers reversed the doors.. He was very perturbed & we found several other places that should have had but did not have plugs placed in then, & screwholes that should have but did not receive screws in them.Technician tightened handles to line up. Then found the door handle loose, when you open the door it clicks like crazy. GE Tech also noticed a scratch on the top of the fridge door & knew it was caused by the installer screwing into the screwhole on the door frame behind it, without opening the door to get the top of the door out of the way. Top right corner seal shock absorber for the freezer door, clips were broken,, it hangs to the side when the freezer is opened Twice I wasted entire days cause of Drimmers.. The GE Tech felt Drimmer's installers failed to do their job, & the condition of the "new fridge" made him wonder if i was sent a floor model. I want a full refund & I want the fridge removed immediately. Friday I opened a dispute with American Express. I sent them photos of the defects in the fridge & a summary. On Sunday I called Drimmers. I told Amaury I will not accept less than the fridge being removed & a full refund, & had to ask for the manager or owner. Amaury said Ama is the owner but not in on Sunday. Gave me an e mail address for Ama & Barry & told me to email them the summary & photos. I emailed Ama, Barr & Amaury. I included the info that I had set a dispute at Am Ex & want the fridge removed & a full refund. I called 4 times today. Monday, in the morning. Finally, the 3rd time that I spoke to Ama the owner, he told me that he will have Jacob the manager call me to work this out. I told Ama that the fridge has to be removed & a full refund issued. He did not agree to that. I told him I will not accept less & that if not satisfied I will escalate this publicly. Ama did not care one bit & apparently & has no intention of refunding my money or picking up his fridge. read more

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Drimmers stands behind their sales. They just sent two service folks over, 7 months after we bought a washer and dryer. I called on Friday, btw. Two good natured men showed up, joked with me, dug into my issue (was not getting cold water into the washer) and fixed the problem. A contracted installation service improperly installed the washer...not Drimmers! However, Drimmers took responsibility, without any questions. Really impressive. read more

Customer service is now dead at Drimmers ... don't expect to find any parts here for your stove that you purchased from this very vendor... (They don't have a parts department anymore)... Don't expect customer service for the oven that you purchased regarding the location of a "Reset switch"... They do not provide customer service like that anymore... What they do provide is a salesperson on the floor ... Who can Sell you another oven .... but I can get a sales man to sell me an oven at Lowe's, Home Depot, and a large variety of appliance stores... Or I can do it online... but I gave it 2 stars...One for "Oy" and one for "Vey" read more

I came to Drimers just to purchase a basic washer/dryer unit, and received top notch service throughout the entire process. I felt like I was treated the same way as someone who was coming to revamp an entire kitchen would be. Really pleasant experience over all! read more

I was very disappointed in this company. I ordered fridge/freezer drawers and i paid for them and then i got a call back saying that they were a wrong price on the website. 1,000.00 more then i paid. I told them to cancel my order seeing they wouldn't honor that price. They did bring down the price for me but not near the price on the website. I didn't purchase. I thought a company would have to honor what the price was, especially seeing i had paid them over the phone and they knew what i was buying?? read more

I have been using Drimmers since 1999 when I bought a 65" television. My parents have been customers long before that. None of us have any complaints and would highly recommend them. My last large purchase was an oven, fridge, dishwasher and over the stove microwave. My salesman was Marcelo. Marcelo was very pleasant to work with and offered excellent suggestions. He was a no pressure salesman which is rare these days; he genuinely seemed to just want me to be happy with my selections and purchase overall. He also assisted me several months after the sale when I needed help with the serial numbers/rebate. The delivery time was within the 2 hour window; the delivery men were courteous and helpful. It was extremely easy to obtain a certificate of insurance (as my coop building requires) from the main office of Drimmers via email. I would not hesitate to recommend Drimmers and Marcelo when in need of appliances or large electronics like a tv. read more

Terrible installation and customer service. I had to call my own electrician after installers came and I was charged for their faulty work. My appliance was delivered missing a part and despite many calls and emails, which were unreturned, I had to purchase the part myself online directly from the manufacturer. read more

We're extremely happy with the experience we had at Deimmers Appliances. From A to Z everyone was so nice and helpful. Starting with choosing the right appliances till installation by their professional, nice, neat and helpful delivery staff. Ask for Aron in the store for an extensive knowledge in appliances. And Francis Nick Bana to do the delivery/installation. read more

Worst service you can get! Second rate products. They shout at you, hung up on you and send you to court if there is a problem. We had property damaged in the apartment by their delivery men, and Miri, who originally sold us the washing machine and was sweet as honey when she wanted to get us to purchase from them, screamed at us that is was our fault not telling them to be careful! And send us to sue them in court. The Bosch washing machine they sold us is already rusting after 3 months, and the electronic control locks the machine, with water in mid circle , for 24 hours. It showed: ERR: OO . The rubber around the door is torn. Judge for yourselves. Pictures attached. Do not buy from them so you won't be conned.. read more

Drimmers Appliances - Our new rusting Bosch washing machine offer 3 months - Appliances Near Me - Brooklyn, New York

I ordered a refrigerator about a year ago that they finally delivered. I know why things are back ordered and that's not even the problem, although an occasional update would have been nice. The problem is the horrible, rude, unhelpful and condescending delivery men. I have been renovating for over a year and have never come across such mean people in my life. Not only were they rude to me but also just obnoxious to my general contractor who is one of the nicest, calmest people I've ever met. Just don't use Drimmers, they are not worth the headache. read more

We purchased a refrigerator and it started malfunctioning the morning after they delivered and installed it. After a full week, they still have not set up a repair technician nor been responsive to calls and emails. read more

I called about a specific model apartment size refrigerator and spoke with a rep named Shia. He confirmed the model number and said I could have it delivered in two days on Thursday 8/18/22. I paid $717, which was charged to my Amex card. I gave him both my phone number and the tenant's phone number for delivery. On Thursday I waited all day and heard nothing from Drimmers. The same for my tenant. At 5pm I tried to call Shia who only had voicemail and was not in the office. I called back and was forwarded to a man named Abraham who informed me after researching my order that there was no delivery order for me that day and - the model I supposedly purchased WAS NOT EVEN IN STOCK! He then tried to sell another brand refrigerator which I refused because I had done a lot of research before coming up with the specific model I wanted - and thought I had purchased. (I did purchase it according to AMEX!) I WAS VERY ANGRY AND DECIDED TO CANCEL THE ENTIRE SALE and shop elsewhere hopefully at a store that was honest and could tell me the truth and was not a rip-off. I then called AMEX to make sure I canceled the sale and was told I would have to wait at least a week or more to get my money back. So I am now paying interest on this "purchase!" WHAT KIND OF BUSINESS DOES THIS TO THEIR LONG-STANDING CUSTOMERS OR ANY CUSTOMER?!? I have had issues before with Drimmers including: a stove (which was and still is a lemon) which broke under 60 days that they refused to replace and, many years ago, the sale of a refrigerator which was scratched and turned out to be a floor model without them informing me that it was essentially NOT NEW. I am very angry and dissatisfied with this business's behavior and attitude towards its customers. Who do they think they are? THIS IS NOT THE WAY TO DO BUSINESS! Update from one week later: I still have not received my refund of $717.49. I have not received an apology or anything from Drimmers since the order was canceled except an offer to buy another brand refrigerator. read more

Their customer service is lousy. Their delivery service/installation guys are idiot/numbskulls, who lose parts and dump stoves onto the sidewalk. It took almost a month to get the missing parts. Thank god I hired someone else to attach it. But there was a gas smell. I called Con Ed, who determined it was coming from the stove, not the attachment. But Drimmers wouldn't take responsibility, so I had to contact Fisher&Paykel in New Zealand, who have subcontracted to an appliance service here, to come and try to repair it or replace it. I will never shop at Drimmers again, read more

I've bought numerous appliances from Drimmer's over almost 30 years. They're a no-frills business with good prices and knowledgeable staff. If you're looking for silky chatty salesmen who'll hang out with you, you'll be disappointed. As for the person below who based his review on masks, he should do his research online and order on the phone if he's so consumed with fear; in fact, his review has motivated me to go in person to buy the refrigerator I need because I prefer to see the facial expression of people to whom I speak. read more

The spending money was easy and fun but the delivery. Oyoyoy. For the next six months the house was infested with these annoying little fruit flies. Never again read more

I took the day off to wait for a delivery and the truck arrived, 30 minutes after the outside of the delivery window. When the appliance was purchased, the salesman had been told, in detail, that it would be a challenging delivery and we were assured by him they'd be able to make it work. When the driver finally arrived he said he was only here to look to see if he could do the delivery but that they'd have to come back another day with a third person. I found it ironic that, while I was on hold waiting to talk to someone, the recording touted their customer service. When I got their "managing director", he gave me attitude about it and said they don't have three person deliveries on Tuesdays. Not the customer service I had expected from them. read more

My husband and I renovated our Kitchen In February 2014, we needed every appliance you need for a new kitchen. Befor we decided on a vendor, I made an extensive excel spreadsheet with the costs of same appliances from Home Depot, AJ madison, Lowe's, Drimmers and about two others. I worked with Isaac at Drimmers as they had the BEST PRICES. I ordered a Bosch dishwasher, Betrozzini 24"stove, GE over stove Microwave and a Leibherr counter depth refrigerator. I had the best customer service from Isaac and every one else I dealt with for delivery and install. I highly recommend calling Drimmers for a quote on your appliance. All u need is the model number. Drimmers is great. read more

just now Worst most dishonest store selling defective appliances and they refuse to make good..STAY AWAY do yourselves a favor..buy at a reputable store.like Lowe's or Home Depot.. read more

I've bought all my appliances from them. Never visited the store. I just call them up and I get good service. If there's a problem them work it out. Installation is done well. My needs are simple and Drimmers delivers. read more

My advice would be to never ever order from this company. I ordered a Miele dishwasher from them and the experience was an absolute nightmare from beginning to end. They won't give you a delivery time until 3 am the day of. The guys who delivered and were supposed to connect it didn't have the necessary adapter to connect it (the newer German dishwashers need a junction box to be connected to hardwire). After they left, I opened the dishwasher and believe it or not it was WET and DIRTY inside. I unscrewed the filter and it had pieces of food stuck to it. I called and emailed the company. Brenda, the representative, was rude on the phone, not believing me and chastising me for me telling her that I feel like they screwed me over. She also said it's Miele's fault. LOL. I got them them to pick up the dirty dishwasher two days later. However, when I asked them to reimburse me--radio silence. I emailed several times, nothing. I eventually had to dispute the charge with the credit card company. Check previous reviews. There are other people complaining about receiving used and damaged appliances. UNBELIEVABLE. read more

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Isaac is probably the best salesperson I've ever dealt with. Most salespeople are either forgettable or sneaky and conniving by making believing you are getting a discount/great price but then adding side costs. I like those who are more of an advisor and provide insight into different manufacturers and their products which he does vs. being an order taker. Originally, I spoke with him in summer '11 when I needed a new fridge for my mom and he patiently gave me advice despite only spending ~ $700. So in summer '13, I gave him a call when I bought my house and had to outfit the kitchen and house with high-end appliances (eg., Gaggenau, Bosch, Miele...etc.) totaling $23K. He treated me the same no matter how much I spent which is a sign of a true professional and genuinely helpful person. I now consider him a friend and seek his advice on any new appliance purchase which he gladly obliges and tries to give me the best prices. read more

I purchased a new refrigerator from Drimmers to replace an old one that had died. Isaac assisted me with the purchase. He was very helpful at getting me the fridge on very short notice. When the delivery men damaged my floor I sent a picture to Isaac explaining the incident. He swiftly reimbursed me for the cost of the repair. Both by email and on phone, Isaac was excellent at responding to my customer service issues. I would definitely purchase from Drimmers rather than a big box store because the prices are comparable but the service is top notch. read more

I wish I had read the reviews before I ordered. If salesman has a sale, will respond. As soon as there's a problem, damaged goods, no response. You can only deal with your salesman, so if he won't respond and you try to speak to others, they hang up on you. Very stressful for such a large purchase. Extra star b/c bookkeeper was very responsive. After done with Drimmers, I did get a call - only to sell you something! read more

There was a snafu with our order, in that MJX Delivery, the company used to deliver our oven brought it to us but had neither the time nor a particular part necessary for installation. We were very upset about this, even rageful, given the closeness of Passover, a mere four days away. Having said this, we were impressed with the efforts that Drimmers made to correct the situation by working with MJX to ensure both that they would have the part and that we would get our delivery in timely fashion the following morning. So thanks to Yosef Bonafidi (hope we spelled it correctly, Yosef) for pushing things along, and below is an email I sent to MJX. _____________ As you know, we had an unanticipated problem with the delivery of our oven from Drimmers on Monday, i.e. that your guys did not have the time, or a needed part, in order to install the oven. This was a real inconvenience for us in the run-up to Passover and of course we were upset about it. We want, therefore, to thank you and your workers for doing your best to rectify the situation by arriving this morning in timely fashion and doing a very professional job in installing the oven for us and assuring that it was in working order. read more

Appalling service. After being treated with disdain in the show room, I paid $!25 for installation of the over the counter microwave. They failed to show on 3 separate occasions. Once the installers finally arrived they told me they could not install the microwave until I got a handy man to make a minor correction to the backsplash. By the way they barely spoke english, fortunately I speak spanish. I finally paid for a new handyman to do the correction and installation. He told me that the previous installers broke the microwave and that there was no way for him to install it. I will try to return it, if not I will appeal via my credit card company. Avoid, Avoid, Avoid read more

Good prices - they matched or beat the best online prices I was able to find for all of the appliances I was looking for! - and service - they sourced the models# of the items I had researched & found on my own, and for the rest, they made recommendations that exactly fit my (admittedly many and difficult) requirements and turned out in my subsequent research to be well reviewed. I appreciated that my sales person DID NOT necessarily try to steer me toward the most expensive things - in at least one case he talked me OUT of a more expensive item because users have complained about it! I appreciate this kind of honesty. He also threw in several perks - I don't want to say what they are, because I don't want to get him in trouble with the management for having done something nice for me. For this same reason I was not more specific above, but feel free to message me for details. They did make me feel a bit rushed in every interaction I have had. But I'll take that for the convenience and savings and otherwise good service. read more

I can't find the listing for Drimmers NJ but I am fairly certain this is the same company. I found Aaron who happens to be the most patient person on the planet. I was in the middle of a gut reno and trying to decide on appliances. He spent a lot of time with me and helped me think through my choices and I am very happy with what I selected. He also worked directly with my cabinet person who wasn't the easiest to deal with to make sure she had all the measurements. Email him at aaron@drimmersnj.com and I am sure you'll get the best prices. Delivery while he was out was a bit of a nightmare because it was the Pope's visit and the Jewish holidays. He acknowledged it without me mentioning it and made it up to me. Good guy. read more

I do not typically write reviews, but had a fantastic experience with them AND Thermador...My 5 month old dishwasher one day did not turn on. Along with Thermador REPLACING my dishwasher, Isaac (at Drimmers) scheduled next day delivery for me...It doesnt get any better. Isaac is VERY knowledgeable and prompt. Thermador and Drimmers has a customer FOR LIFE. read more