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    Drimmers Appliances

    2.7 (110 reviews)
    ModerateAppliances
    Closed Closed
    Updated 1 month ago

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    Both fridges installed

    Drimmers provide excellent customer service. I just had 2 fridges removed and new ones installed. They needed to take them out and in through a window. Not an easy job. The movers and installers were professional and very friendly. I highly recommend them. Special shout out to CSR Brenda Scher. Very patient and a subject matter expert when it comes to recommendinf the right appliances to suit your needs

    Handles did not line up, & freezer handle is loose, clicks when you open  the door. GE fridge, from Drimmers.
    Jeff A.

    Drimmers might as well just rob people at gunpoint. May 16th I bought a fridge in store. Delivered Wednesday 5/18. Deliverymen did not strap the fridge to or use a mat to cushion it on the hand truck. Each time they stopped the fridge lurched forward & back, bounced around. The installer set the fridge. It was not level. I asked him if he had a level to level it. Then, on the right side I saw 4 dents in the fridge.On phone,Amaury, the salesman, offered $50.00 off if I would accept the dented fridge, or to send a new one Friday. Thursday I called Drimmers twice. I asked the person in charge of deliveries for the next installers to strap the fridge to the hand truck & to have a level & wood to level the fridge with. Friday 5/20, The driver assembled the fridge, reversed doors & hinges in the busy street, sent the other guys up to install it. Young man did not know how to level the fridge, did not have a level or shims or blocks of wood. I got out my torpedo level, & found a hardcover book. I cut the covers off to use for shims. After maybe 7 or 8 minutes of the guy trying to level the fridge using only the front leg adjustments, he sent the tall guy to get the driver, said the driver is the installer. I still hadn't had a chance to inspect the fridge.The driver was upset the young guy hadn't leveled the fridge. Because the fridge has rear rollers, the only way driver could level the fridge was by using my home made hard book cover shims under a roller & front adjustable leg. If you touched the fridge, let alone tried to open the fridge or close it, the frigerator rocked like crazy.Driver complained my floor was off & that was why it was so hard to level the fridge. That's B.S. I was a NYC window installer over thirty years. Every window I replaced, the opening was off. I leveled every window I installed by using shims & levels. Fridges must be leveled cause floors are off! You cannot properly install a refrigerator without leveling it. Drimmers is not concerned with proper installation of product or installers would have levels & blocks of wood or hard plastic leveling shims. Installer blew it off, not his problem,too many deliveries, too little time. I never got to look the fridge over while they were there. After installers left I noticed the door handles did not line up, aggravated & unsatisfied , called Drimmers, talked to 3 different people. Kadeisha said a GE tech would level the fridge the same day. B.S.!. Now I began to look at fridge & found more problems.. The GE tech came a little before 4:30 PM, Friday the 20th.He said that leveling was the installers job, not his,& did not have a level or shimming products. even so, did try to level the fridge & keep it from rocking, He said that because most fridges now have rollers in back, it makes it more difficult. He told me I could do it myself if I get just over 1" blocks of wood for the right side- roller & front leg, that if I I had them he could do it. I showed him the dirty misshapen beat up plug (to fill a hole) in the front of the fridge from when the installers reversed the doors.. He was very perturbed & we found several other places that should have had but did not have plugs placed in then, & screwholes that should have but did not receive screws in them.Technician tightened handles to line up. Then found the door handle loose, when you open the door it clicks like crazy. GE Tech also noticed a scratch on the top of the fridge door & knew it was caused by the installer screwing into the screwhole on the door frame behind it, without opening the door to get the top of the door out of the way. Top right corner seal shock absorber for the freezer door, clips were broken,, it hangs to the side when the freezer is opened Twice I wasted entire days cause of Drimmers.. The GE Tech felt Drimmer's installers failed to do their job, & the condition of the "new fridge" made him wonder if i was sent a floor model. I want a full refund & I want the fridge removed immediately. Friday I opened a dispute with American Express. I sent them photos of the defects in the fridge & a summary. On Sunday I called Drimmers. I told Amaury I will not accept less than the fridge being removed & a full refund, & had to ask for the manager or owner. Amaury said Ama is the owner but not in on Sunday. Gave me an e mail address for Ama & Barry & told me to email them the summary & photos. I emailed Ama, Barr & Amaury. I included the info that I had set a dispute at Am Ex & want the fridge removed & a full refund. I called 4 times today. Monday, in the morning. Finally, the 3rd time that I spoke to Ama the owner, he told me that he will have Jacob the manager call me to work this out. I told Ama that the fridge has to be removed & a full refund issued. He did not agree to that. I told him I will not accept less & that if not satisfied I will escalate this publicly. Ama did not care one bit & apparently & has no intention of refunding my money or picking up his fridge.

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    f FDA They sell factory seconds as new merchandise! Make sure you c bc heck your stuff when you get it.

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    Page 1 of 3

    Ask the Community - Drimmers Appliances

    Review Highlights - Drimmers Appliances

    I ordered a Bosch dishwasher, Betrozzini 24"stove, GE over stove Microwave and a Leibherr counter depth refrigerator.

    Mentioned in 2 reviews

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    Brooklyn Appliances

    Brooklyn Appliances

    1.5(4 reviews)
    1.3 miBensonhurst
    $$

    Worse delivery experience I have ever had. Only went there because my landlord specifically told me…read moreto do so to replaced the fridge that broke, and since he's paying for it I did. Other wise I would never done business with them and don't recommend them to anyone.

    I've placed an order for several appliances from this store mainly because they promised me the…read moredelivery date as they claimed they have everything I've ordered in stock. The day before the delivery, I received a call from them saying the washer is in back-ordered. On the delivery date, the driver claimed that they've "accidentally" loaded the incorrect model for the dryer, and it will be delivered along with the washer the week after. Another week had passed, I didn't receive any follow up on my order. When I called the store again, they said that they still don't have the washer that I've ordered. In addition, the sales person "Yuen" asked me to call back next week to remind him. (is this a business running by headless chicken.. requiring customer to remind them about order???) Another week had passed, I called and left a message and nobody ever called me back. I am extremely disappointed with the service from this store. I would NEVER ever buy from them again. Hopefully, they are not going to give me a hard time when I demand my deposit back for things that I have ordered three weeks ago and still have yet been delivered as promised.

    Drimmers Appliances - appliances - Updated May 2026

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