KitchenAid said this was the closest authorized repair center for my 20-year-old mixer, so I brought it in. Do not expect Genius Bar: The space is old school and so is Bruce, who answers the phone and runs the counter. His ornery shtick is all in the interest of avoiding misunderstandings and preventing dissatisfied customers. It took a couple of weeks for parts to arrive and the repair cost more than I had hoped, but the mixer runs like a dream and a new one would've cost more, worked less well, and created unnecessary waste. I brought my daughter, who is a little more than half as old as the mixer and the person who uses it the most, and she learned a lot and keeps quoting Bruce. Also try Koo Koo Chicken across the street! read more

Solomon's Appliance Center - Appliances & Repair Near Me - Brooklyn, New York

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If I could give this business a zero star review I would. They charge astronomical rates, their communication is horrible, and they do not do what they say they will do. I dropped my Kitchen Aid mixer off to be fixed in December. I paid a nonrefundable fee larger than what another company charged me to fix my fridge! When the cost to fix the mixer came back too high, I told them to just give me back my mixer. It is August and I still do not have my mixer. Thought I call repeatedly. DO NOT TRUST THIS COMPANY AND DO NOT USE THEM. read more

Just before the holidays, my wife's KitchenAid mixer broke. I brought it in for an "emergency" repair, and the mixer was back in service after a few days! This is the 2nd time we had brought the same mixer in - the previous repair lasted 15 years! I really appreciate Bruce's expertise. read more

Store takes cash payment up front, yet doesn't deliver any repairs. Repair sits in store for months with NO follow up!

In early March 2023 contacted Phillips Norelco Corp to get a Norelco shaver #4604x repaired. Norelco provided info on business that does repairs. We mailed the shaver to Solomon's in Brooklyn NY on 3/20/23 with a $25 M.O. to evaluate. Have called the store many many times - talked to Phil & Bruce who confirmed receipt of my Norelco shaver and money order. It has been over two years & repairs still not made. Mailed another M.O. $102.00 which was received & already cashed per Phil. They have been making excuses about why it's taken so long to repair, over two years! Unacceptable. Have shared this negative experience directly with PHILIPS NORELCO & on social media. Do NOT recommend this repair store to anyone mailing items for repair. Totally inappropriate way to conduct a business. INEPT. I expect Philips Norelco will not be recommending them after this. How many other customers have been taken advantage of by Solomon's poor business practices & lack of customer service. Contacting Philips Norelco corporate offices. read more

They can call or text me so I can find out about my mixer and deposit! I can not reach them and they have had my mixer for months with no communication regarding repair, quote or pick up. Phone doesn't not connect! read more

If you need a Kitchenaid stand mixer repaired, I highly recommend Solomon's. As long as you can get to Bensonhurst with your machine, it's a cheaper and much faster option than sending it in to Kitchenaid. Solomon's Appliance was recommended on the Kitchenaid website as the authorized repair person for NYC, so I took in my mixer and within a week it was ready for me to pick up. Solomon gave me a diagnosis and (fair) repair quote over the phone before doing the work, and the final charge actually ended up being less expensive than his quote. The machine works like new now for a fraction of what it would cost to buy a new one. Solomon is great at communicating and runs his business with integrity, relying on his reputation for good quality work. This shop is a rare gem. read more

I wanted to get a simple repair done: the battery replacement for my electric shaver. To that end, I've called this place regularly for at least the past 2 years and each time the same person who picked up the phone said: "We are very backed up now (because of COVID). Give us a call back in 3-4 months." On and on it went: I called four or five times and was repeatedly told the same old spiel..."Very backed up now. Call back in 3-4 months". I finally got fed up; found "Shaveroutlet.com" online which promptly replaced the battery for my shaver without any hassle. I'll never call this place again. Lousy customer service. read more

High marks for Solomon's Appliance Repair Center. I thought I would have to buy a new Kitchen Aid mixer but they brought my old one back to life. Thank you for a job well done read more

Bruce is the most knowledgeable and honest appliance repair person. When he didn't see a Problem with my Kitchenaid machine, he simply gave me his advice and expertise all free of charge. I will happily come back when I'm having an issue again read more

My beloved Kitchen Aid Stand mixer crapped out suddenly in June. Leaving me quite distressed. After calling around to get it serviced my anxiety got worse..and yet a solution was a drive away. Solomon's wasn't close but wasn't far either and totally worth the drive. Walking into that strange old school world of appliance parts and supplies felt disorienting but Bruce..in the clearest most emphatic language possible let me know my planetary gears were shot. ( he meant the mixer). He ..or his industrious twin...got me back up and running within a few weeks. I salute you with pies and breads, sir...or sirs Many Thanks read more

Llamé al KitchenAid Customer Service para pedir información de algún centro de servicio especializado en Mixers (batidoras de pedestal) me dieron esta dirección, fuimos a dejar mi KitchenAid Mixer a reparar; el dueño realmente se interesa en saber a detalle el trato que se le da al aparato en cuestión, para poder hacer un análisis del porqué dejó de funcionar bien, normalmente eso no pasa, a la mayoría solo les interesa el dinero, aquí vi mucha honestidad y ganas de enseñarnos al final qué debemos hacer y que NO debemos hacer con nuestro KA Mixer para que no vuelva a suceder. También nos dió una garantía de 90 días a partir del día que nos la entregó. Muy recomendable, excelente trato y servicio al cliente. read more

Solomon's Appliance Center - Appliances & Repair Near Me - Brooklyn, New York

Why replace when you can fix. Bruce has seen it all and we had our kitchenaid mixer fixed before the holidays. Bruce also did forensics and proceeded to launch into a long lesson of how we were using the device incorrectly. The 20 minute lesson was totally worth the trip and I am a better baker for it. Also amazing selection of timeless appliances. read more

i brought my BISSELL vacuum to this shop for repair within the date of my warranty. I was told there was a delay in parts and repair personnel due to the pandemic. This was fine by me and I was willing to wait so long as my machine was covered under warranty and the owner ensured that with the right paperwork that he would submit everything with the company. He most certainly did not do this and when I called back month after month I was told there was still a delay. After many more months I was told that he could not fix the machine because he could not get the part delivered and I would be placed on a list for a replacement. After a year, the owner told me the delay was on BISSELL's end. I finally reached out to BISSELL to inquire and was told they had no record of my machine and that it was an issue I should handled with the owner. Now after three years of nonsense, the owner never once called me to update me on anything, always told me it's not his fault but that he did file the paperwork, being told that in fact he did not by BISSELL over and over, and the owner promising me I would get a replacement or they would just give me my machine and need time to get back to me, I have officially realized that I was taken advantage of and swindled. The owner of this business stole my vacuum which was perfectly good and only required a simple part replacement. one can on guess as to what he did with my machine. BISSELL tells me there is nothing else they can do and that he is no longer a service provider for them. This business and its owner is a fraud and they will find a way to trick you and steal from you. I would never trust this shop ever! read more

Several months ago, the fan blade in my Vornado vintage model V Fan began contacting the fan's metal housing. The noise was awful. We removed the grill and tried to adjust the blade but had no luck. We talked about chucking the fan, but the motor was still strong. This is where Bruce came to the rescue. We took the fan to his shop, Solomon's Appliance Center, on 86th Street in Brooklyn and in 10 minutes his team fixed the problem. Truly amazing. Thank you, Bruce and staff! read more

Solomon's Appliance Center - We almost toss our Vornado fan because it was making awful noise. Bruce fixed the fan blade issue in 10 minutes. It's like new (Jan 2023)! - Appliances & Repair Near Me - Brooklyn, New York

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I brought a Farberware coffee percolator with a water damaged motor to Solomons Appliance Center for repair back in Mid December 2020. The guy spent 10 minutes explaining how he charges a $15 non-refundable deposit to examine what they can do about repair, parts and labor. He said it would not be repaired or looked at before the holidays. I write this 7 months later and they are still holding my item with no status update. Thumbs down on this business. read more

Had a great experience with Solomon's when my kitchenaid mixer needed to be looked at. Bruce was honest with me and determined that a full "take apart repair" was unnecessary and worked with me to determine other ways to troubleshoot. Needless to say, his advice worked and my kitchenaid is back to being its fantastic self. read more

I have a KitchenAid standing mixer that is approximately 15 years old. One day I was no longer able to attach the beating paddle to it. KitchenAid offered to sell me a refurbished one because they said they no longer made this model or carried replacement parts. As a last resort before spending a lot of money for a "not-new" mixer I drove to have Solomon's take a look at it. Immediately upon looking at it he correctly diagnosed that the issue was the paddle and not the actual mixer. Yay! He didn't have the exact paddle I wanted in stock; when I offered do a to pre-order he suggested I purchase it online. I would have it sooner and the price would be the same. He explained that my mixer had a strong motor and was worth keeping. I love that he was honest, helpful, and friendly. It was worth the schlep from Plainview to Brooklyn to not throw it out and unnecessarily buy a new one. i would highly recommend others who have well-made and loved countertop appliances to check Solomon's Appliance Repair before tossing them in the trash. read more

We've had a KitchenAid stand mixer for 11 years or so. But lately it sometimes doesn't turn on, sometimes doesn't change speed, and then (the most concerning) sometimes doesn't turn off. So it was repair time! Well, kitchenaid will tell you where the authorized repair shops are, and the one near us was Solomon's. I called ahead, and they were like "yeah, we're here every weekday, just come on over". It's $50 for a diagnostic and the whole repair was ~$200 (diagnostic fee gets rolled in if you do it). Cash only. I don't remember the names of all the electronics they said had to get swapped out, but they were like "it'll be like a brand new mixer" and yeah, that's exactly how it went! read more

I was baking cookies and my Kitchen Aid started to shake. I knew it was broken. Where to get it fix? My sister called Kitchen Aid. They recommended Solomon's Appliance in Brooklyn. I live on Long Island. "An adventure" I told my other sister. She agreed and off we went. Miracles do happen. We found a parking space right in front of the store! We met Bruce who told us Phil would check it out and give me a price. Phil said it could be repaired in an hour and a half. Bruce told us where we could go to pass the time. True to his word, my Kitchen Aid was fixed in the allotted time. I paid my bill--they only take cash--and off we went. Great people, wonderful experience! Thanks to Bruce and Phil, I look forward to many years of cooking with my Kitchen Aid! Peggy C. read more

I sent a Norelco razor to Solomon(Barry the owner) in July of 2019. He assured me he could fix the issue and return it if I paid him $167.00 for parts and labor. As of today, August 8th, with hundreds of excuses, from Covid-19, to can't get parts, to employees leaving, to personal family issues he still hasn't fixed it. Currently in June he was supposed to return it, Unfixed with a refund but still keeps dodging my calls and questions. He's a fraud, a liar, a cheat and totally unprofessional individual. Don't do business with this place! read more

Great old school service. It's nice to know some things haven't changed. My grandmother sent me to have her pressure cooker lid fixed and after $14 and 10 mins, she was a very happy lady. read more

My experience with this place was not great. I give them 2 stars because they corrected their mistake. Though we will see for how long. But had I known the ordeal I would be put through and the condescending treatment I received, I would have chosen to buy a new machine and not get my old one fixed. So much for supporting small businesses! The amount of money I payed and the hours I spent going back and forth it was a very expensive repair. read more

I'm stunned to see the good reviews referring to this as an "old school hidden gem" and I'm relieved to see that KitchenAid is listing other authorized repair facilities. My skin is still crawling from handing over my KitchenAid blender and then not being able to get it back when I couldn't draw cash for the repair in the neighborhood so I just left it there - I'd rather buy a new one than deal with a person this unhinged. The store is a complete mess, should be reported to the IRS and there's a sign up saying if you don't keep your receipt forget about your item (WTF?!). Don't go here - it's in the middle of nowhere anyway and takes all day to get there. read more

Bruce has a ready wit and a ready answer, solved my KitchenAid mixer problem in the time it took me to have a nice diner lunch down the road. Two enthusiastic thumbs up. read more

Our Kitchenaid Stand Mixer broke. My wife did some research/called Kitchenaid and Solomon's was the only one nearby. The store is right out of old New York, from the signage, the way business was conducted (god help you if you lose your physical receipt, cash only, no digital communication, etc.) to the proprietor, Bruce, himself. Look, some people have complained about Bruce and if you don't "get him" or think he was being rude, I don't think you know what an old-school New Yorker is truly like. Yes, he talks a lot. Yes, he thinks he knows better (I'm sorry, but after repairing small appliances for so long, I trust that he does). Yes, he has no patience for customers who think their Google searches have made them the expert on what is uniquely wrong with their appliance. Yes, he's got an attitude and a personality that is warm (if you take it that way) but not cuddly but it's genuine and I found it entertaining. He told my wife she was doing almost everything wrong when using the stand mixer and now we know better. The process was painless. We went in, and, after lots of talking, we left. He took $50 for diagnostics that could be used towards the repair if we went that route. He told us that before attempting to fix the mixer, he'd call us, let us know what was wrong and how much it would cost to fix, and we could decide to fix it or pick it back up. A week later, he did just that. The repair price seemed reasonable and based on our amateur internet research (which Bruce hates), what we thought was broken was the main culprit in the stand mixer not working. A week later, it was ready and good as new. Small businesses were struggling even before the Pandemic. It's only gotten worse, just look at all the vacant space around New York City. Not only did I feel good about supporting one, but also I am completely satisfied with the outcome. In our increasingly disposable culture, it's nice to be able to repair something instead of sending it to a landfill And you know what? When my wife went to pick up the mixer, he remembered that I was starting a new job. Twice, in their 20+ minute conversation, he told her to make sure she told me that he wished me good luck. How's that for service! If I ever need something fixed, I'll be sure to go back to Solomon's. read more

My 20 year old Kitchen Aid mixer stopped working after some aggressive sourdough bread experiments. Since this has been a fixture in our home and is used regularly, I really wanted to repair it. Kitchen Aid customer service recommended Solomon's, and they did not disappoint! After a diagnostic fee, Solomon's gave me a fair price to repair the model. It was ready within the timeframe that was stated, and the mixer is back on my counter ready for action. The owner is awesome and very fair. Thanks Solomon's! read more

I took in our Kitchen Aid mixer after it fell off the counter and started making a horrible grinding noise. The repair was fast (even though they've been busy during the pandemic) and the price was more than fair, and that included an overhaul. Cash only. It's not a high-tech operation but there's no need for it to be. I highly recommend their service. Thanks guys! read more

My Waring Pro blender broke a few months back and this old school shop was the recommended place to go by the company. It was a far drive from my house, but boy am I glad that I made the trip. These guys are absolute pro's and, along with great service, comes hilarious conversation. The guy at the front desk, Bruce, is quite the pisser. I could have honestly stood there for hours as he did his little stand up schtick while explaining to me how to use my blender properly so that it didn't break again. It took them about a week to get the new part and repair my blender. They even got my warranty to cover it so I didn't have to pay a dime. I had an amazing experience and will definitely be back for future repairs and to shop. They have great quality merchandise at competitive prices or cheaper than the department stores and Bed Bath. If I could give them more than 5 stars I would. Support this incredible small business!! read more

I brought my daughter's Kitchenaid stand mixer there when it started leaking oil/grease. The gentleman who helped us was Bruce and he is a character but a lot of fun to interact with, he really knows his stuff. Gave us a Quote after a few days and the work was completed within a week. It works better now and we have a 90 day guarantee. Would definitely use them again. Love the old time vibe of the place. read more

If I can give 0 stars, I would. PLEASE PLEASEEE DO NOT GO HERE! I cannot explain the strange (and creepy) energy this owner gives off, he's weird and says things in a passive-aggressive way. Let's just say his customer service skills is a -10/10. He pretends he wants to help you but just wants to take your money and things just don't get fixed. I came in to get my Kitchenaid Mixer repaired and the owner first gave me a whole story on how I should fix it with him and not buy a new one. He originally quoted me one price when I left it, then when I went to pick it up, was a different price. I guess this is my fault for not having him write the price down on the receipt, after I put down a $50 deposit for him to take a "look". Secondly, when I went back (didn't have my receipt) to try to get it fixed because it broke again after 2 times, he begins to tell me it may be another problem. I paid over $200 to get this fixed and for that price, you better damn check every single part of this machine, inside and out! I should have bought a new one, as I still have a broken Kitchenaid mixer in my hands and regret going to Solomon's everytime I think about it. This place just gives me bad juju vibes from the start and I should have listened to my gut. He doesn't have any records of a receipt and if you lose your receipt, you lose. This is 2017, I'd hope that businesses would at least keep a index card or something on file of their customer's orders. Please do NOT go here, I am also writing a complaint to Kitchenaid as he should not be a certified appliance center for them-he represents the brand and it is not a good representation of their service. read more

My beloved 17 year old Kitchenaid standing mixer had a major piece falling out, and was slow to excel in speed. I did a google search, and this was the first place i found that worked on small appliances. I called, and the man was very honest in telling me the work they would do and what the deposit consisted of. I took my mixer there, and a week later it was fixed!!! Wonderful customer service; very knowledgeable and honest! Highly recommend them! Don't throw out your small appliance--take it there first! I wish I'd discovered them when my Dyson vacuum quit working. read more

A pure slice of old-school Brooklyn attitudinal charm, the folks at Solomon's resurrected my kitchenaid mixer at a reasonable cost. They're extremely old school: wood paneled walls, cash only, no online anything, and above all don't lose your paper claim ticket! Also beware that they're a small operation and it might take them a few weeks to get around to your job: they were very clear about this when talking to me. But as long as none of the above seems difficult to you, they do great work. I'll absolutely go back the next time one of my countertop appliances breaks. read more

Dishonest. Apparently, Dyson used to use them as a repair shop. They are no longer certified nor licensed to do Dyson repairs. They neglete3d to inform us. Instead, they kept our vacuums for two years, with the explanation that the parts weren't available. They love to collect the 35.00 deposit, and feed misinformation. When I dug into it, I found they lost the right to fix Dyson, and I was able to retrieve my vacuums, once I made an appointment and he was able to get them out of storage. What a waste of time. read more

I brought 6 knives in varying states of disrepair to Solomon's for sharpening. Bruce assisted me and he was super friendly and knowledgeable. It turns out some of my knives were not just dull but damaged and when he showed me how damaged they were I was pretty worried but he assured me that they would get them back to new. Although the turn around time was about 4-5 days, it was worth the wait. All of the knives looked pristine, even the 2 that were damaged pretty badly. I am so happy I brought them to Solomon's and now they will be my go-to for any future knife care needs! It was affordable and worth every penny. Side note: DO NOT FORGET YOUR RECEIPT! they mean business about getting the actual receipt when you go to pick up your items! read more

This business has been around for a very long time and they have always been very professional and have been able to fix just about any appliance. Highly recommended!! read more

STAY AWAY!!! Brought in Magic mill. Cash only prepaid estimate fee $125.00. No straight answer as to when estimate will be available. Called a week later to find out when estimate will be done. I was told no idea. Manager offered me a refund on estimate fee and to pick up machine which I accepted and asked if I could come in and pick up my machine today. He said no. When I asked when I could get my money he said he would call me. When I asked if that is like they called with estimate he got nasty and essentially hung up on me read more

I have been going to Solomon's Appliance Center for Many years, starting about 1980. Don't judge them by the small appearance from the outside. All of their work is outstanding ! As for repairs they have done for me in the past. I have Never known them to use "cheep or inferior" parts. I have never had a problem, when they fix something it is done right ! They have repaired so many items for my family and friends I can't even count. Always very helpful & friendly. Thank you again and again . . . Pat A read more

Attitude - and way too much of it. I still can't get over how this is one of the ONLY places that you can get your KitchenAid mixer repaired. Made the trek out there with said mixer and had to wait about 10 minutes while he (I think the owner) talked about nothing at all to two ladies at the counter. I figured he was a friendly neighborhood business owner. Not so much. We get up to the counter (finally) and he asks for the receipt. I tell him that I don't have it, but that I did register with KitchenAid and my warranty is still active (in fact, it wasn't going to expire for three months). Then I got the longest, most condescending lecture of my life. It's like I was 5 years old all over again and my long-winded teacher was trying to teach me a worthless lesson. In short, he could repair the mixer, but by doing so, my warranty would be null and void without that damned receipt. That's the cliff notes version, trust me, there were more words, many more. He made my blood boil, and for no reason. Because after getting talked to like a moron, he did fix my mixer AND KitchenAid said it was FINE that I didn't have the receipt. My warranty would continue. Painful. read more

I WOULD NOT RECOMMEND THIS THIEF, CROOK, TO NO ONE . I gave him my Kitchen Aid mixer and they charged me $320.00 to replace parts and after picking up mixer ,it was worse than when I first brought it in . I then brought it back to him and he told me its normal .I went home and called Customer service at Kitchen Aid , and they are redoing their screw up for free . free shipping and handling . This Man should NOT BE AN AUTHORIZED DEALER ......He also as several people have complained has a weird and uncomfortable personality . I DO NOT , DO NOT RECOMMEND THEM AT ALL . I don't care how long he was there , he is a crook , read more