Always consistently great service. I had 3 separate repair calls, each one great. Booking is quick and effortless, usually 24 hour turnaround but sometimes same day. Pricing and repair rates always honest and transparent. Quick turnaround for ordered parts. Very professional. Highly recommend. read more

Mike is the best. So kind, honest, and super knowledgable. Will definitely be my go-to for repairs from now on.

I called Mike about a problem with my LG refrigerator. When he asked me about the problem Mike already knew what the issue was. Instead of charging me a fee to come to my home and tell me, he directed me to LG since there was a known issue. I couldn't believe how honest he was. My sister recommended Mike to me, raving about his service and integrity. She was so right. While I don't need his services now, he'll be the ONLY repair service I will use and/or recommend. In today's cutthroat world Mike restored my faith in honesty and decency. Thank you Mike read more

Mike C. is my go-to appliance guy. He provides reasonable, reliable, quality service every time. And as a bonus, he's a Bushwick native ;)

Mike was really helpful and straightforward, no BS. We made a quote request to 5 repair services in Brooklyn and he was the first to reply. He asked to call to get a good understanding of what was our problem, asked the right questions and quickly figured out a solution. He's got a lot of experience and and it shows in the quality of his work. Really nice to do business with him. If you have an appliance that needs repair, I definitely recommend him. read more

It took a few days for Mike to respond to my initial contact, which I attempted by both phone and Yelp message. Once he got back to me, everything went 100% smoothly: We scheduled the needed service for my refrigerator. He gave me a time window for the appointment and told me the total price in advance. Mike stayed in contact via text message and on the day of the appointment told me when he was on his way and alerted me when he was 20 minutes out. He performed the repair quickly, chatted with me while he was doing it, explained what he was doing, and left no mess. He was also very nice to my 92-year-old mother who was nearby while he was doing his work. I'm completely satisfied with the service and the price paid for the replacement part plus his time and expertise. I will definitely call Mike again should we need another repair to one of our major kitchen appliances or washer/dryer. read more

My washing machine started flooding late in the evening. I called Cacici and Sons and got Mike on the phone. It was about 10:45PM. He was patient and took the time to schedule an appointment with him for the next morning. He was on time and quickly isolated and fixed my problems. He was so nice and so professional. Relieved a lot of stress. Thanks Mike! I will definitely be calling him again. read more

I got top notch fridge repair service, but Mike never showed up. Mike didn't have to. I called on a Friday morning after searching for reliable alternatives to the ne'er-do-well handyman my uninterested landlord prescribed to fix a dysfunctional fridge. The fridge froze but didn't defrost. Mike said he couldn't make it to my apartment til Monday. I said thanks, but that I'd give it a shot myself. Despite paying a gentrifier's rent for our undermaintained Bed-Stuy 1BR, I'd been taking everything out, taking the freezer apart, and defrosting the coils with a hair dryer every three or four days for months. The landlord's guy was a no-show for the fourth time that Friday morning. In the week before we got burglarized one night and my car was stolen the next. And there were rats living in the walls. I was done with all the damn nonsense. I needed something to go right. I threw enough poison in the pre-luxury rehab, hollowed-out building next door to wipe out the rodent metropolis. Now the fridge was going to get fixed. Instead of ending the call, Mike asked if I'd done this and that already, and when I'd said yes to those, he recommended a couple more things to check. I'd already done all those things on my own. I told Mike that. I was very proud of my DIY wherewithal. I kept that to myself. Between having tried a bunch of things already and getting Mike's Fridge Repair 101 on the call, I knew exactly what to parts to pick up at Cap's Appliance (the only parts place in Brooklyn I found open) that afternoon. I double checked everything Mike brought up on the call and installed the new defrost timer and thermostat. Two weeks later, the fridge is not only running, but doing so in the way fridges are supposed to - it thaws out. And the rats haven't been around. And I got the car back. So you should call Mike, too. read more

The reviews don't lie - absolutely masterful & fast work, super fast and reliable in a emergency situation, and couldn't be a nicer guy on top of it. Everyone should be so lucky to have a company like this in their neighborhood! The old school repair vibe in modern times is a very special thing. Thank you Mike! read more

I'm giving them 4 stars. I called for service but was not located in his service region. However, the owner was still kind enough to attempt to diagnose my problem by phone and offer guidance. He didn't have to help but he did. Thank you! I wish he would expand his service area to include my address. read more

In this city is very hard to find good service in general what to say about refrigerators. When it breaks everybody immediately start to say that its cheaper to buy a new one...but we were lucky to find incredible master Michael that not only fixed our 1 month broken fridge but just was nice to have around. Amazing professional, always on time, know what he is doing, nice and kind person. Thank you Michael for everything! read more

I'm always surprised when anyone helps for free...and they did! I'm outside their service zone, so he helped me diagnose and fix a dishwasher repair on my own, saving $$$. Thank you, Mike. I hope you read this and get great karma! read more

I cannot recommend Cacici & Sons enough. I called, and Mike came the next day to fix my dryer. He solved the problem immediately, fixed it, and even cleaned up afterwards. The whole time he was amicable, friendly, and easy to talk to. Plus, he is very reasonably priced! Fast, reliable, competent, and quality work. You really can't ask for more. read more

These guys are definitely as good as it gets! We've been having some trouble with our A/C - a strange rattling noise starts up if we run it for a while. I called them yesterday, they came out this afternoon, and fixed the problem for us within 20 minutes. Amazingly reasonable prices (esp for NYC!), super friendly guys, prompt service, helpful repair & advice... what's not to love?? I am keeping their info on file for sure, and suggest you do the same - we are so lucky to have them in our neighborhood! :) read more

Wondering if this is a real NYC business...I'm located in ENY Brooklyn and this business is supposedly in Bushwick...just called for a dishwasher repair and was told I'm out of his service area!!! Really this is NYC... read more

I cannot say enough kind words about Mike. He is honest, professional, courteous and reliable. I have called him for help with more than one appliance over the years and he always comes through on a repair, an installation or a consult. I always recommend him to neighbors and friends. read more

I've lived in New York for 2 years now and my landlord is constantly sending me "handy men" to repair problems in my apartment. I was so relieved when he finally sent "MIKE" over to look at my oven that has not been working for over a year. Mike immediately diagnosed the problem, informed my landlord and I had a new oven within the week. Very friendly, fast and efficient. I'll be calling Cacici & Sons for all my future problems. read more

This is the 2nd time I've used Mike for an appliance repair. The first time was for a dryer that broke, and today he came over and fixed an oven starter. He's quick, reliable, prices fairly and conducts himself with integrity. These are all attributes that can be difficult to find these days - would highly recommend, without reservation. read more

This company is excellent. Integrity. Experience. Reliability. Strong recommend. I spoke with Mike, the owner, in the late afternoon about my broken dishwasher. Within a few hours he had spoken with my tenant, assessed the most likely cause, and called me back with several options. He even went the extra mile and researched the cost for me to buy a new identical washer (not from him) so that I could decide what would make the most sense for my situation since the parts alone for my repair would be costing me a lot. All of this without even asking for a service charge. Thank you for the help, Mike. Much appreciated! Looking forward to working with you more in the future. read more

Mike is great. Flexible scheduling, calls before he arrives, then actually arrives on time. He took the time to explain to me what was going on with my stove, and did not BS me about anything. And he's just a really nice guy on top of all that. Happy to recommend him. read more

Super helpful and super friendly. Also he answered the phone which was a relief. We are trying cloth diapers for our newborn and this was the initial attempt at washing them. Turned it on and no water was getting into the drum. Mike walked me through a possible solution and my washer is now working. They are definitely my first call for appliance repair. read more

Oven broke. We called Al. Al came over. Fixed the oven. We like Al. Would recommend. read more

We spilled oil on oven insulation. Heating up the oven created this horribly smelling smoke, and realized we needed it repaired. I did research on how to fix this and really couldn't find an easy solution. We then reached out to Cacici & Sons because of the 5 star review. Mike reached out to us the same day and was very honest with what could be done. He made some research and advised that the insulation is factory assembled, and even if he could order it, there really would not be a way to replace it. He gave us a few recommendations on how we could try to clean it, which we did and it really helped. What we most appreciated is that he called and advised that it couldn't be repaired, instead of showing up and charging for evaluation. We really appreciate the honesty, and we'll definitely reach out again if we have other issues. Thanks for the help Mike! read more

Mike is great! I've had a few issues with my oven and both times Mike came quickly and told me exactly what was needed and his prices were very good. And even though he had to order a part he was very clear of when it would arrive and when he could come to put it in. I would definitely call him again. read more

Mike was amazing! We'd had some trouble with a different repair company that gave us inconsistent information and left us with a nonfunctional washing mashing full of water. We called Mike who was able to come in the following day. He came in, looked at our washer, named the problem, gave us a really reasonable rate, and had everything done within an hour. He's also a friendly, positive guy, which really makes a difference in the overall experience. This is a fantastic family-run business and I would use them again and recommend them to anyone. Thank you! read more

Contacted Mike because my washing machine wasn't spinning. I was able to get an appointment with him the next morning. When he showed up he was very easy to talk to and walked me through every step as he was diagnosing the problem. Turned out a sock had gotten stuck in the pump. He kindly explained how that happened and how to avoid the same problem in the future. I was originally going to attempt to fix this problem myself and I'm glad that I didn't. Calling Mike saved me a lot of time, money and aggravation. I plan on using him for any appliance issues in the future. read more

Technician was in the neighborhood and able to arrive within an hour. Refrigerator issue was diagnosed and fixed less than thirty minutes later, and he even took time to teach me about the issue (air flow between freezer and fridge) so that I can fix it myself if it happens again. Very happy with the service, will definitely use Cacici & Sons again for appliance repair. read more

Mike was great, had a pleasant attitude, and clearly explain what was wrong with my stove. It was a very old model that needed replacement so he also connected me with an appliance company that was very reasonably priced. Highly recommend him! read more

Excellent service! I spoke with Mike about an issue with my refrigerator leaking water, he was on site the same day, fixed immediately, and was courteous and professional the entire transaction. I received straight and to the point service priced competitively; will definitely call again, if needed, and recommend Cacici & Sons. read more

Mike Cacici was a total gentleman and very helpful when our refrigerator stopped working. He came by multiple times to help diagnose the problem and was extremely communicative throughout the process. I whole heartedly recommend these guys and will definitely use them again. read more

I just had my ice maker replaced I can't tell what a pleasure it was to have a good professional come and give an honest quote and come back and do an outstanding job. He was neat and clean and quick. I will recommend you to all my friends and family. Thank you Mr Mike read more

My stove wouldn't heat up and the broiler was broken. Mike diagnosed the problem and ordered the part right away, and had it fixed in 2 days. He was really friendly and communicative throughout the process. And my dog loved him, to boot! I feel like there aren't enough friendly professionals like Mike in New York. He's great! read more

Mike just left my apartment after fixing my refrigerator. Can't recommend him enough. After leaving him a message he called me back within a couple hours and made an appointment for the next day. Mike was punctual and gave me notice before arriving. He is pleasant and respectful about being in your home. The problem was quickly diagnosed and he quoted me a fair price. The repairs were completed right then in under an hour. He also took a look at my screeching dishwasher door and said fixing the noise would risk damaging an otherwise perfectly working unit further. Instead of booking expensive repair, he gave me some advice on how to lubricate the hinges myself. An ethical man. And he came to Queens. read more

Let me explain, the quality of service you get with this company.I made an appointment with this company to show up, and I screwed up on the date.I called Mike and told him the situation.He came right after we hung up the phone.My tenants were happy and the igniter on the stove was replaced.Al who when you call answers the phone, has been doing this for 30+ plus years.Complete gentleman who is old school, how can you best that?And he comes highly recommended by Schumacher Appliance.Schumachers has been in Ridgewood,Queens for many years, Google them.Bottom line if you want great service, professionalism, and integrity you call these people.If you want to get ripped off, go with someone else.They have a steady customer(ME) forever.Thank you again gentlemen for the last minute save. read more

Mike was fantastic to work with and fixed my stove quickly, on the spot and very reasonably. He is honest, dependable and a great communicator. He showed up on time, figured out my stove's problem and gave me an estimate on the spot. He gave me free advice about another stove I had which was extremely helpful. I would definitely work with him again and highly recommend him. Great guy! read more

Wonderful service! Mike was on time, knowledgable and so quick! He explained to us the problem and gave us some tips so it won't happen again. Definitely recommended! read more

Contacted a bunch of other companies who weren't available, had high service fees, etc. Then I called Cacici and Sons. He could easily have charged me for a service call, but instead, talked me through some trouble-shooting on the phone. He suggested an easy and cheap solution, and said that if that doesn't work, it's the kind of problem that can have big consequences and he recommended a new appliance. I was very impressed at his honesty, his patience, and his preference to do the right thing rather than to make a buck. Honest guy! read more

I called Mike when my washer/dryer died. Unlike many companies, who are quick to set up an expensive visit immediately, he talked me through some possible simple problems/solutions over the phone, and don't you know it, one of them worked. Super thanks to him for being super nice and helping me without costing me a penny. I almost want to have a more serious problem so I can compensate him next time. read more

He did a really great job. I would call him again in a second. He was nice, quick, honest, and accommodating. He gave me a quick quote based on his research within ten minutes of him leaving the apartment. This was a good experience. read more

I called him and he said he didnt service our area but was still happy to tell us what was wrong with the oven and what price we should have to pay someone else to replace it. Very nice guy. read more