My family hired this service only because they were recommended by the appliance retailer. They couldn't consistently repair problems, cracked inappropriate jokes at our expense, and were much more expensive than competitors. I would not recommend Len's. read more

Always over the top service. Elliot has been fixing our items for a long time. Top notch repairs. On time with the delivery of the parts. read more

Very very very poor service and what aver they says is wrong Not doing proper job they don't care for customers take months to get the parts still they don't able to fix don't throw your money to call and fix any problems read more

Len's Appliance in Brooklyn, NY misdiagnosed the problem with my freezer and I ended up spending $1,500 for parts and labor that solved absolutely nothing. The follow-up recommendation? --- Replace additional parts for a pricetag of another $1,000! The important thing to understand with technicians from Len's is that their knowledge of how to properly diagnose problems is extremely limited, and they will keep recommending that you change parts until, through an amateurish process of elimination, they inadvertently stumble across the problem and solve it, without ever really knowing what the problem was in the first place. The customer ends up paying the price. In my own case, I ended up figuring out the cause of the problem myself -- by spending a few hours reading the service manual and using ChatGPT, and then spending about 5 minutes on the refrigerator control pad changing a few settings. Once I started to understand how my refrigerator/freezer works, and diagnosed the problem in a scientific manner with ChatGPT, rather than by "seat of the pants" with Len's, I realized just how clueless the technician from Len's Appliance really was. read more

I've only ever had great service from Len's ApplIance Services. They first came out to repair my oven last year. it's a great older Viking that just needed some tlc. Today they came to change out my burners on my stove and service my Viking refrigerator. They arrived totally prepared, professional, gicing me a clear time they were coming. The technician couldn't have been nicer. I also learned a lot. I'll always call them if I'm in need of service. read more

I have been using Len's appliance for over 30 years. I have never been disappointed or delayed for more than three days to get a part required for repair.Roger has always done excellent work. Prompt arrivals and job completions. read more

If I could give 0 stars, I would. I have never dealt with a more unprofessional place. I bought a warranty with PC Richards and they had Len's Appliance service the "repair". Thankfully PC Richards is a stand up company but Len's took months and ignored my calls, stalled and never returned my appliance they took to fix. Len's Appliance caused me to waste hours of my time calling and chasing them down. They lied to me repeatedly and never repaired my item but left me without an appliance for months. If you can, stay clear of Len's Appliance. They are dishonest and should not be in business. Absolutely deplorable service. read more

I was connected to this company through PC Richard & Son's repair service. They first scheduled me on 10/24/25 for a repair and confirmed that receipt of my building's required COI while on the phone on 10/21/25. However, I followed up the morning of the appointment day as I didn't receive their COI and didn't get a response. I received a text from the technician to ask if they could come between 12pm - 2pm and then I called the company to ask about the COI (as they wouldn't be allowed in the building without it), then they first denied receiving it and later told me their insurance wasn't high enough, that they needed a "blank form," and that they could try it. I didn't receive the completed forms until 3pm (noticed that it was after their technician's scheduled window). They rescheduled me to 11/5. They no-showed. I called today and they said they never rescheduled me. Now they scheduled me again to 11/12. I will be calling PC Richard & Son to provide this feedback but let's see if they show up. They're very disorganized and irresponsible and try to gaslight you every step of the way (e.g., denial first and come back to say something else). Be aware! read more

If you want to spend a lot of money for replacement parts to have nothing fixed then Len's is for you. Very dissatisfied after three visits, multiples calls and texts, and a message from an owner who tells me to call back but not to leave a voicemail because he doesn't check them. They have no problem taking $1000 but they were incapable of fixing my ice maker. read more

They don't want your business. Slow service. No followup. I told them what was wrong and to bring the broken part. They had to come out and confirm it, and charged me for it, and then order parts. 2 or 3 day part delivery took 2 weeks read more

Avoid Lens Appliance, such a disappointing experience with them. Despite their assurances of a thorough repair, they failed to identify the full problem with my dryer machine. Instead, they only addressed a partial issue, resulting in a repair cost of over $700, after one and a half month, the issue happened again. The root cause of the problem was not fixed, meaning the replaced part could break again, potentially leading to even more expenses. In fact, the overall repair cost could end up being more than the price of a new machine. If the full extent of the issues had been identified from the start, I would never have agreed to the repair. I sent a feedback and asked them what we could do, first they mentioned they will ask their manager but ended up with no response. Save your money and look for a more reputable and competent repair service. read more

After noticing a problem with our Viking oven, I called Len's, got through right away, and they scheduled a technician to come out the next business day. I received a call the day of and Alex, the technician was quick to diagnose a few key issues and has ordered parts. While we still need the items to be replaced, I was very impressed with the overall operation and highly recommend Len's. read more

These guys are terrible. They first missed the appointment so had to reschedule and that took a while. Then they came and diagnosed the issue but still have not given me a sense of how to fix the issue. I'm so annoyed that all i can do is write this review to avoid anyone else wasting their time and money with this company Avoid them at all cost - what a waste of time and their $125 in a service charge. They came out to look at our appliance and i had to call back multiple times, to be put on hold, to listen to a confused admin staff, unable to give me an update or tell me how to fix the issue. They charged the card on file without consent, and I still don't have any sense of how to fix my appliance. They said we needed new parts - but they won't provide a sense of cost/timeline and every time you call them they put you on hold or say they will call back. This is a waste of time. Use read more

Avoid Lens. Awful experience in 2025 with the office regarding scheduling, parts ordering, etc. Only positive is their technician Roger.

Used this place a couple of weeks ago for my dryer. Gentleman they sent was so personable and so knowledgeable and did a great job.Would definitely use them again. read more

Worked with Len's to diagnose some appliance issues in my condo. Pros: - James was able to fix some issues with our washer and suggest next steps with our dryer. - Diagnosis costs $$ but it applies towards overall repairs - Receptionist is great Cons: - The diagnoses were surface-level and the issues still persist - The repairman quickly suggested replacing the spark-module on our stove to fix our burners. I found some service manuals and videos online so I did that myself and it didn't help. Now I'm wondering, if I forked over the cost to have Len's come and do it, would that money have been a total waste? Beware of quick diagnoses - Receptionist is overworked and you'll be on hold for a while - You don't get a time window. You're supposed to get a call morning-of for when the tech will arrive. Our call didn't come until later in the day. If you can't be at home all day you are going to have a hard time coordinating the visit Overall takeaway is: if your issue is really obvious and you can spend the day waiting for the arrival then go for it but otherwise there are plenty of businesses that are more responsive and will spend more care in diagnosing your appliances. read more

Jimmy from Len's appliance was able to find the trouble and order the parts that I needed for repair. He came back with parts in a couple of days and changed out the board. He checked all the functions of my Viking stove to make sure the stove was working properly and even checked the temperatures to see if it was correct. Jimmy was very professional and knowledgeable. read more

This is a review not of their repair capability but of their appointment process, which makes it virtually impossible to schedule oneself to be available for their arrival unless you have zero to do for an entire day. A very very frustrating process. Not only do you not get told the arrival 'window' of 2 or 3 hours when you make the appointment, you are not even told what half of the day they are going to come. You are told you will get a call on the very day of the appointment and then only to give you the window. And when does that all-important call come? 8AM when most Manhattan dispatching gets done and I can maybe patch together my own day's schedule? Nope, when I called shortly after 9AM to find out what was up, I was told they didn't know when they were coming and the call wouldn't come until between 9:30 and 10:30!! So how can the repair crew ever show up for a 9AM first appointment if they don't even alert you until 10:30?? They can't and don't. "The crews don't go out until about 10:30... ." That's a job I want. This makes the old Time Warner appointments seem blissful in comparison. I am hopeful (and no reason to doubt) the quality of the repair itself will be the opposite of Len's appointment process. Will report back on that. _____ Repair review update: 12-2pm window. 2:10 we get a call from the tech that says he is 20 minutes away, and indeed he shows up 20 minutes later. Jose. Good man. Clear, explanatory, efficient. Did a very good job, was concerned with site protection and that we understood what each failed part in the fridge/freezer did and why it failed. I liked him a lot. The repair was excellent. So great repairs, lousy scheduling. I did suggest to the office after calling them at 1:55 only to learn that they had no idea where the tech was or when he would be arriving, that having the techs themselves -- while on the road and doing their repair work -- also serve as customer communicators and real-time schedulers while allowing the office staff to remain uninformed and unable to answer the clients schedule questions seems like a system designed to fail. All customer communication should be through the office: tech to office; office to customer; customer to office, so that one 'person' would be the source of real information and have the time to make and receive phone calls. And let the techs fix appliances and get on to their next appointment timely... read more

Im so sad to write such a bad review about this business because there are a few genuinely nice people associated with this business, but from showing up 7 hours late for appointments, to the fact that one of their employees completely destroyed the floors in my rental apartment causing not only the floors to buckle up, but also a serious mold health hazard, I just had to share how terrible Len's Appliance is. Firstly - they just wont ever show up on time. They promise the repairman will call you in the morning, but he never does (I have had 3 separate appointments with them and not one has been on schedule even after waiting weeks for them to come.) They even rescheduled completely on one occasion after I had already waited for hours. oops - your time just isnt valuable to them. The repair man felt so bad that when I asked him to look at the water filtration system on the refrigerator he offered to fix it for free. I asked repeatedly "Are you sure it isnt leaking?" and I told him I had seen water damage in numerous other apartments in my building and someone had mentioned it might be the water filtration system, but he assured me it was not leaking. I was so happy that I tipped him $20 for turning on the water (this took less than a minute) but when I came home that night there was water all over the living room floors. After I shut the water off, I called them frantically, begging for the repair man to call me back because I was scared that somehow it was still leaking. THEY NEVER RETURNED MY CALL but my super was nice enough to check the water line for me to make sure I had turned it off properly. Weeks later when they finally come to assess the refrigerator it becomes apparent that there was a part leaking on the refrigerator. The appliance repair man never bothered to check the actual appliance when he turned in on even after I cautioned him that I was afraid of leaking issues. While he was testing the appliance he let more water flow into the floorboards. I asked - dont you think there should be a pan under there or something? Noooooo and within another few days now there was a new part of the floor buckling up. Are you kidding me? The guy made a video of the leak and sends it to me for my landlord without even wiping up the new water on the floor he created while turning the water back on. I called them to complain and it took 3 weeks for them to call me back just to tell me they wouldnt do anything. A decent company would have at least offered to replace the leaking part for free - right? My landlord has used them for various repairs in all of their units for years and they cant even offer a little consideration in return for all of the problems their laziness caused? Honestly - I wasnt even going to write a review because they have nice employees but why bother calling me after 3 weeks if you arent even going to offer sympathy or a small consideration?? This water created such an issue that I literally have to move out of my apartment while they make repairs to the floors costing all of us thousands of dollars. Len's Appliance is a JERK of a company. Please take your business elsewhere if you expect to be treated with decency. See you in small claims court Len's! read more

Fast, clean, efficient repair service. Arrived on time to repair a Viking burner. The repairman was friendly & prepared, had the correct part and installed it in under 10 minutes. He showed me why the burner failed to ignite & reassured me it was fixed. The problem was due to a broken ceramic piece that ignites the gas. The range is now safe to use, works like new. The repairman was polite & cleaned up prior to leaving. Excellent service. read more

This is a very unreliable company. Set up an appointment with them and stayde home all day. Finally got a "window" and they never showed up. Then lied to us about trying to call us and visiting our doorman. All lies. Tried to contact the owner but he never called us. Stay away ! read more

sorry to advise, find someone else. 1. Elise the receptionist is great. 2. If you get Anthony as repairman, request someone else. 3. First appt: no show. 4. Second appt: had no info even tho I texted him the info. Before he even checked the clothes washer, he said, "buy a new one" 5. Said the door latch was broken, it wasn't. 6. We all know getting someone good to repair appliances is a challenge, so skip these guys and spend the energy on someone else. I did all the leg work for Len's and its was a bust. 7. Consider yourself informed. 8. UNDER NO CIRCUMSTANCES GIVE THEM YOUR CREDIT CARD AND IF YOU DO BE SURE TO BLOCK THEM. THEY WILL CHARGE WITHOUT YOUR APPROVAL! read more

Professional, honest,reliable, knowledgeable. The only appliance repair service I use.

We have been using Len's Appliance for about 15 years and on each instance, whether big or small, they have been terrific. The latest involved a complete rebuilding of our Viking refrigerator as the wait time for a new replacement was almost a year. The job was done on time and perfectly. Highly recommend them as a "go to" vendor. Honest, responsive and fair pricing. read more

They miss appointments. They err on the side of the manufacturer. They don't answer their phones. They don't follow up with the customer to let them know the parts came in. You have to call several times before you get connected. It's a no for me. read more

There comes a time in every appliance's life that things start breaking down and the end seems nigh. A decision is then made, should I try to revive this appliance or just buy a new one? If you decide you are all about revival, Len's is the place to call. We had a perfect refrigerator. Looked nice. Clean inside. Fit perfectly in the space. Sadly it just couldn't keep it's insides cold. My wife and I went back and forth deciding if a new fridge was the way to go. We measured, researched, and measured again. We then waited, hoping the fridge would start working better. When it became apparent that all hope was lost, and we couldn't find the perfect replacement, we reached out to Len's Appliance. Len's was able to troubleshoot the problem and find the elusive cause, a failing compressor. Luckily they had the part in stock and were able to schedule a time perfect for us. After the work, and the impressively thorough testing, our fridge was revived! Cooling down all its insides again to the perfect temperature. We really appreciate all of Len's hard work and time spent on their end working with our schedule. Their technicians are knowledgeable, professional, and personable, making this experience all the better. Thanks again. read more

Predatory. They installed our AC 9 years ago and contact is listed on the unit. When AC stopped working so we called Monday. Friday AM they text to say they're sending a technician and "by the way it's $275 flat rate for mechanic to get there, and additional $275 for each hour." $550 with no guarantee the AC would be fixed? and based on reviews they don't always fix the problem the first time. scam. read more

They came to my house for a diagnostic which I paid 195.00 then I was hit with this ridiculous estimate. Who charges 575.00 a hour not even doctors make this much. Taking my business someplace cheaper. read more

Not the quickest in fixing issues, but seems like they care. Eventually it gets done.

As someone else noted they are very busy, so sometimes you have to keep calling but their customer service was always friendly and helpful. Shortly after I scheduled a washer repair, my dishwasher broke and instead of making make two appointments they sent a repairman (Antony) who could repair both, which he did quickly. You get an excellent repair, well priced, from someone who arrives when they say they will. From now on, Len's is my first call for repair. read more

Eek! Methinks not, is right. Our $4,000 Liebherr refrigerator has had it rough. Just over a year old and still under warranty, the freezer, the refrigerator, and even the ice maker have seen better days and yet, Len's Appliance can do no right. Contracted by Liebherr, they've made several house calls -- first, to fix the freezer. 2 days later, said fixed freezer stops working. Second, to fix the freezer and refrigerator. Tada, BOTH work until we noticed the ice maker was no longer making ice. Oh, and the freezer is now at 8 degrees. Much too high to actually freeze anything, ya think? We've been patient, understanding that Tuesdays are the only days the Len's technicians are able to make it over and even more patient waiting for parts, which arrived later than expected; but again, we were understanding and remained on good terms. Our patience is now strained because our technician who was suppose to make another house call today (Friday) lied to his manager at Len's Appliance, saying he was waiting outside our apartment and we weren't home. This is the SAME technician that called us early this morning telling us he would have to let us know later today what time he'd be able to make it. SHADY BUSINESS. The fact that today is Friday and not Tuesday, we realize an exception was made. After so many house calls, you'd think a company providing a service would be so accommodating... and we really thought they were. However, why lie? If you can't make it, what other choice do I have but to wait anyway. Liebherr needs to make better refrigerators and they also need better third party repair peoples. read more

Working with the team at Len's was a pleasant efficient experience. My issue was a "simple" one: The handle on my Bosch Microwave was loose. Being handy myself I could not figure out how to tighten it. No You-Tube instructions and nothing in the manual. Len's was recommend to me by another repair service. I called spoke with the pleasant Janet. An appointment was made and ON TIME Alex showed up. Well... the door had to be dismantled completely; no screws, the door is constructed with "plastic clips" difficult to access. Alex took his time and with his patience completed the process. Alex was calm, personable and efficient. Best of all is I was only charged the minimum service call. We Highly Recommend Len's and if needed will not hesitate to call them again. read more

Len's Appliance is a ripoff! STAY AWAY! They sent Anthony, who is really nice and professional.Anthony diagnosed right away that my Liebherr fridge needs a replacement of a certain part and gave me a quote for both the part and the labor fee that will be charge for the 2nd visit, which is reasonable. Then I started to receive multiple calls from Lens from different people with different quotes! After communicating with them for over a week, they gave me a final quote that is more than 2 times of what Anthony originally said! With tips, replacement fee and labor fee, I had to pay almost 1000 dollars for a minor issue! read more

These people are great. I needed a repair to my Liebherr refrigerator. Elliot was great in helping me determine what the issue was. Ordered the part and the technician, Mario, arrived on time, was great to work with, and knew what to do right away to fix the issue I had lived with for a year (icing in the freezer). They are honest and dependable to work with. I wouldn't use anyone else now. read more

All three of my major kitchen appliances went on the fritz the same week. Granted, all of them were built by their manufacturer and installed in 2009 but for all of them to collapse on me within seven days? So, I called Len's Appliance (my sister-in-law's referred them) and made an appointment. Anthony showed up this morning right on time and repaired the door of my microwave, found the source of the "knocking" at the back of my frig, and showed me the problem with my dishwasher door (door cables and springs stretched out by time and frequent use). I will be getting a quote on that repair. He was pleasant, professional, thorough, and neat. In fact, he helped me clean behind the frig before he moved it back into position and left. He gave me good advice on the distance the back of my frig should be from the wall that that overheating would not become a problem in the future. I will call Len's first if another appliance decides to rebel. read more

I engaged Len's to fix my broken washer back in August. When they came to repair it, not only did they leave without fixing the washing machine (which I had paid for in advance) but also broke the venting that connected to my dryer! After weeks of back and forth, they finally came back to repair the washing machine (refusing to take responsibility for breaking my venting) and once again left without completing the work! I realized they are severely understaffed and consistently overpromise on their timelines. It has now been nearly 3 months since I first engaged Len's for this job. I've had to call them every day and each time only receive more excuses and more delays to the point where I am still haggling with the owner of the business, Elliot, for them to repair the washing machine, which I already paid exorbitant amounts for! Think twice before using Len's! read more

I've used Len's three times over the course of the past couple years, and I'd highly recommend them. I've called on them for three different things: dishwasher, dryer, clothes washer. Each time, the technician arrived as scheduled, diagnosed and repaired the problem on the spot--in under an hour each time, and even gave me some lessons on how to avoid problems in the future (and thus negate the need to call them in). With appliance repair, one thing I worry about is that the technician might over-diagnose, i.e. make me spend a lot of money on something that, in reality, doesn't require a whole lot of work. In the case of Len's, they had ample opportunity to do that. Yet, each time, they honestly assessed the problem as something they could fix easily--and not lie to me about a need for parts, repeat visits, etc. Fundamental, yes, but not to be taken for granted. Their standard fees are reasonable. They do have minimums, but not out of line, in my judgment. Also, they were up front about fees--letting me know the costs at the time I made the appointment. Their technicians are professional and friendly. Patient to explain the problem and teach me about proper care of the appliances; I appreciate that. And also respectful of my apartment--careful not to make messes, etc. I do have one complaint, but it's a complaint that applies to virtually ALL home services: Their scheduled visit times are too broad. I had my latest visit from Len's today. But I was told only that the technician would come some time today, but no specific time or even window. So, basically, I have to be home all day. It is worth it, though, knowing that at least they will show up and they will take care of the problem efficiently and without exorbitant costs. read more

The technicians are extremely knowledgable. They know exactly what the problem is with my Liebherr fridge with one glance. They even helped to call Liebherr to get a recall of the hinges. Too bad that my fridge is a bit older than Liebherr would recall. But they still tried their best to fix it for me without charging me extra (my original problem was with the sensor). They also helped me clean up the floor behind the fridge. My only complain is that the management office doesn't seem to know whether they could fit me into their schedule until the same day. read more

This is a first-class appliance repair business that recently came to my rescue with prompt service on a 14 year-old Northland refrigerator, which suddenly stopped cooling one day. Not knowing who to contact, I found Len's through a recommendation from a nearby appliance store. I was impressed with the efficiency of everyone I spoke with, beginning with Elvira, who got things promptly scheduled. In addition, personal telephone contact was greatly appreciated from both the owner and the service tech (who did the actual repair). I have passed on my recommendation of Len's to several neighbors in my building as well as to anyone seeking appliance repair from an established, high quality, honorable business. read more

Anthony and Paul saved the day!!! I was in complete panic mode when my Viking refrigerator and freezer stopped working. Anthony and Paul came out that same day and diagnosed it. Ordered the part and 2 days later it was fixed. Well done! read more