I called Ability because my whole AC/Heating system stopped working out of nowhere. They were very nice and were able to get someone out first thing the next morning. Their Tech arrived at the agreed time and did everything he could to get our system up & running again. He was excellent and their pricing was so reasonable. Thank you Ability for saving us. read more

Great company, very honest, gets the job done and most of all do not charge highway robbery. They go out of their way to save you money! Very good people, I highly recommend! D. Witter read more

I called a week after the July 4th weekend and was able to get an appointment within a day. They did an amazing job checking out my aging centralized system and only recommended what was really needed. Luckily they found a capacitor that was nearing the end of life and was able to test it for me to show how it worked. I had them replace it right way because I didn't want any issues in the dead heat of summer. Honesty is hard to find these days, but these guys delivered. read more

I called Ability for AC maintenance service since they had many positive reviews on yelp, and they were located close to our home (didn't want people to travel very far especially during COVID). We have not had the main Carrier unit looks at since we moved in 9 years ago, and thought it's about time. James was a delight: super cordial and easy to talk to. He carefully tested everything and discovered the blower motor in our attic was leaking oil. James explained clearly what needs to be done, and did not push us into making any decisions (we did have the motor replaced). My elderly mom was very pleased that she gifted him one of our cactus plants! read more

Ability Heating & Air - James inspecting the Carrier AC unit in the attic - Heating & Air Conditioning/HVAC Near Me - Arcadia, California

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I am so happy with the customer service I received today. My A/C stopped blowing cold air and I was able to schedule an appointment for the next day (it's busy season for broken A/Cs). James showed up towards the beginning of the two hour time frame they gave me, and he was so incredibly polite, friendly & knowledgeable. He was super sweet to my 18 month old daughter too. He figured out the issue, and thank goodness I have cold air again! I highly recommend this company! read more

This company is family owned and operated. They are so honest, wonderful and diligent and have integrity. I recommend their services with the utmost conviction! Nikki read more

Ability Heating & Air has been assisting my family for the past 11 years. Markus the founder and his father Rodney are the main reason that my family continued doing business with this wonderful company. Throughout the years we got introduced to Joseph the business manager and his great team of technicians. Thank you Joseph for your kindness, assistance and endless support, your positive attitude and how caring and understanding you are with the clients is commendable. Technicians always arrived on time, efficient and professional. We are thankful to Ability Heating & Air and their assistance. read more

I just want to give James and Tony and huge shout out for rescuing me from this heat! I called for service and got an appointment for the next morning. Can we say...A-M-A-Z-I-N-G!! They got here introduced themselves I directed them to the a/c unit and they got right to it. They were both so informative of what they were doing and resolved the issue in no time. THANKS AGAIN! read more

We called Ability Air to repair our broken air conditioning system. We called around 11am. And they were able to fit us in the same day!!! Rodney came to our house on time and with a big smile!! He explained everything to us very carefully and was able to fix our ac in only 45 minutes!!! Rodney saves us from crazy Southern California heat. He is very professional and knowledgable and kind. I would definitely recommend Ability air to any of my friends!!! read more

AC went down on one of the hottest days in August. My LL contacted Ability and they sent a tech to resolve the issue. After explaining the problem, Rodney was quick to diagnose the issue and repaired the problem. He was very knowledgeable, professional, informative and friendly. I hope I don't need you guys out again but if I do, send Rodney! read more

Excellent communication and service from start to finish. Joseph was honest and helpful over the phone and Darrell and Diego were professional and polite when they came and fixed a potential carbon monoxide issue with our furnace. They also charged about 25% less than a competing quote. Would definitely recommend for any of your HVAC needs. read more

Updated review: This year our A/C unit went out again and we called Ability, because of the great previous service. This time, 1st technician was supposed to arrive between 8am-12pm, but did not arrive until past 3pm. (They were short technicians, it seems.) He fixed the a/c unit, which needed a new capacitor and it seemed to have been fixed. After he left, we discovered that the air was cool, but not cold; the air coming in was weak and something was still wrong. We had to call for another appointment and the next time we got Brian, who saved the day. He saw that the fan in the machine was connected incorrectly, so it was not blowing air out and overheating our unit. He fixed it promptly and there is an instant difference. Many thanks! We still prefer Ability Air, because everyone is extremely nice & friendly. Main feedback is that we had to deal with this in super hot weather for a while and I wished it was fixed properly with the first technician. ------ Wow, never thought an A/C repair would be a pleasant experience. Rodney came with a cheerful attitude, very friendly and super, super nice. (He's also very funny!) We thought Rodney was very knowledgeable, answered our questions and explained the problem thoroughly. In fact, he knew what the problem was immediately after looking at our unit, had the part in his vehicle and installed it. He also had the ladder needed and carried it up and down the stairs. We are much cooler and much happier. Because of the experience with Rodney, we will definitely call Ability Air if we have any issues in the future. Thanks so much! read more

Update on my review. After our first great experience with this company, I called them back to service our condenser, just a simple annual service. First, they rescheduled with me three times which was annoying but no big problem. Right after they serviced my unit, I woke up the next day to a burning hot oven of a bedroom. I went outside and my condenser had iced over. I called them and asked them to come fix the problem they caused. It took the receptionist hours to call me back because she was looking for her manager. Then she couldn't get a tech out to help. This was in the middle of a heatwave and completely unacceptable. I never had problems with my condenser before, never had it ice up until these guys touched it. I told them to forget about it and now I have to get my condenser replaced because of whatever their tech did. read more

I had ability for repair last year and maintenance this summer. Thank you, James and Tony, for the great AC maintenance service.

I had some unfinished installation of my heating and air condition units as well as needing a thermostat installed from the previous installer. I have used Ability to service my air conditioner 2 1/2 years ago, and I had a wonderful experience. Anyway, this time James and Anthony came for my appointment on time. I had the most excellent experience today. James was knowledgeable and efficient. James and his assistant in training (Anthony) Checked everything for me and had to do everything from scratch almost. Hooking up and checking both the heating and air conditioner. James was extremely honest and explained to me every step of the way. The most important part, he informed me what the estimate will be within ..... and when everything was running-he charged exactly within the estimate. Both James and Anthony were so pleasant to work with, I would definitely recommend them. Especially James' knowledge, honesty, and efficiency. From Mary Lin, (son Brian Chu) in San Gabriel read more

Customer service and quality of work was great. Everyone I communicated with was extremely nice and thorough. Diego fixed my leaking A/C, explained the issue, what he was doing to resolve it and how to prevent it from happening again. He was quick, efficient and very nice. I would definitely use Ability again. read more

James with the beard was the best, ask for him. He'll even teach you the tricks of his trade. I was so impressed with his knowledge, honesty and integrity. He listened as I explained all that I had done before his arrival and went from there . Best of all the cost was reasonable. Thank you James! Sincerely Fran read more

This company is great! These technicians know their stuff. They will communicate and resolve the issue, delivering EVERYTIME. As a property manager, it's important to have HVAC issues resolved quickly and efficiently for our community and residents. James (with the beard) - you're amazing and I want to THANK YOU for your professionalism and hard work in resolving the issue. THANK YOU!!! read more

Since the summer weather arrived early and my 20 year A/C stopped working I decided to consult with my usual A/C repair man and a Costco recommended company, but I was not satisfied with the $olutions offered, so I decided to contact some companies with good/great reviews listed on Yelp. One of them was this one and a few minutes after leaving my voicemail, Markus called me back and offered the details and info I needed to meek a decision which looked as the best $olution to me. After a few days he came to my place to inspect the job and again I was impressed by his professionalism, so we came up with an installation date. His crew members were also very good and professional, so I recommend his company (already did to one of my neighbors...152 to go) and I'm looking forward to a comfortable summer and a lower electricity bill! read more

Very pleased with the service from Ability Air. From the start, Joseph who answered the call was very pleasant, straight forward, and answered all my questions. I needed someone asap to fix my a/c that wouldn't blow out cold air although the fan was running. Joseph seemed eager to help and was able to contact a tech to come out to my house within a few hours. BRIAN the tech was very friendly, professional, and knowledgeable. He was able to diagnose the problem fairly quickly and switch out the capacitor which he had in his car...then out came cold air! To top it all off, I was pleasantly surprised with such a reasonable invoice. I would definitely use Ability again but hopefully I won't "need" to! Thank you Brian and Joseph!! read more

Our Heating wasn't working so after a long search I found Ability Air, Markus was able to come the same day and fix the problem, however a few days later we set-up a new thermostat and the heating wouldn't start again. It was Saturday at 4:55 pm, so I knew that it was a long shot to get him on the phone to trouble shoot it .But to my surprise not only did he offered to help me he actually came over and he wired the thermostat correctly and in no time at all we had heat and everything was fixed!! He didn't charge any extra for coming the second time!! We highly recommend Ability Air, its very difficult to find a company that is reliable, honest and professional and we found that in Ability Air. If you need a great Heating and Air company in the San Gabriel Valley call Ability!! read more

Thank you for your efficiency and professionalism! It's been about two months since we got our AC replaced and we are absolutely satisfied. Even before the installation we were very well-informed on all the details of the works he would do and recommended. There was no surprises and the price was reasonable. On the day of the installation, I really had nothing to worry about but to sit back and relax. They knew what they were doing and I knew everything that they were doing because I was so well-informed. I only came out because I was nosy... I would recommend Ability Air to anyone. In fact, I already did, and am doing it again! read more

So glad to have found these folks! We have an old house with a floor furnace that needed to be retrofitted to comply with safety code. We felt that Rodney went over and above what was expected, and the best part is he didn't try to gouge us with additional cost and whatnot, even after doing an extra setting for us to make our lives easier, which we thought would cost additional. Thank you, Rodney! It's so comforting to know that there are still homegrown, honest-to-goodness folks out there! Again and again and again, Yelp comes through for us! read more

So, our air conditioner goes out on Friday at 11am on what was reportedly going to be the hottest weekend on record in Monrovia. And our regular a/c company says the first appointment they have is between 8-9 on Monday. Monday! All weekend without air conditioning? Not an option. I called several other services that said basically the same thing as the first one... All weekend without air conditioning? Not an option. The next call was to Ability Heating & Air. Markus, the owner, answered and said he had a full day but could be there around 6:00. Yes! I booked the appointment and said we'd be waiting for him. He arrived just after 6:00 - he was running just a bit late, no surprise on such a crazy-hot day. His first guess was that it was likely a failed capacitor and confirmed this after testing it. He had the part on his truck, replaced it, filled up the refrigerant, tightened the valves and put new caps on them. He explained everything he was doing, answered all my questions and was a really nice guy to top it all off. I really can't recommend his service highly enough. Fair rates, great service and a great guy! He definitely earned our repeat business. All weekend without air conditioning? Not an option with Ability Air! read more

We moved into our Arcadia home in 2004 and hadn't had the A/C serviced since then. This past Saturday, I cleaned the coils myself and the A/C ran for a few hours afterwards then just quit :( Hence, no A/C for Sunday, Monday, Tuesday, and 1/2 of Wednesday. The receptionist at Ability was terrific. Very personable and customer service oriented. I might hire her... you've been served. Joey from Ability arrived on-time and identified and repaired our problem, which I am responsible for, in under 15 minutes. Very good. On a side note, my wife who was at home at the time, shared with me that Joey attempted to charge on additional $45 for labor which she questioned him about. After some discussion, the $45 uplift was waived. All in all, we are happy with our experience with Ability except for the incident described above. read more

Thanks Mr. Rodney! Arrived within the scheduled time, clearly explained what the issue was and proceeded to resolve the issue with my central air conditioner. I will definitely be referring this company to friends and family. Thank you! read more

Quick summary: highly recommend Ability Air - they're professional and friendly. Communication was also great. We had Markus come over for an estimate to install an entirely new full HVAC system for our house, and after getting a few other estimates decided on Ability Air. I'm happy to say we didn't regret our choice. Ability kept us informed of when they would come over for work as well as handle all of the permit issues. Thank you Markus, Joseph, Mike and the rest of the Ability crew for the great professional work that was done! read more

Our central air conditioning unit had been leaking for over year. Building management sent a few different companies to take a look a few different times but the problem continued. Worsened even. Now at almost 8 months pregnant walking out of my room in the morning to slip in a huge puddle of water had become quite the hazard. Until Rodney from Ability Heating & Air! He's the first person who came and took the time to actually take the unit apart, explain what the problem could be && then find out what the problem was. Such a great guy! If ever we have an issue with our AC again, this is the ONLY company I'll contact. read more

The best company around !!!!!! Friendly helpful service. Honest and awesome .don't know what i would do without this great company

Good service and easy communication. They make things easy and deliver the service very on time.

I was very impressed with the care, concern an overall integrity of both of the technicians: Darrell and Ivan. Their overall professionalism and ability to withstand triple digit heat was remarkable. It is rare these days, to observe such hard working, salt of the earth, humble, smart and respectful. I hope the team at Ability Air knows they hit upon a couple of gems! read more

Diego and Darrell were absolutely wonderful! They were honest, friendly, efficient and wore masks the whole time for safety. We have had 3 a/c companies come look at our unit over the past year and each one of them said it was unfixable and quoted an exorbitant price to replace it. Then Diego and Darrel came, told us it was a loose wire and an old run capacitor that they could fix and the unit did not need to be replaced. Within an hour we had working a/c and heat for a fraction of the cost. We are thrilled and will definitely be using Ability Air for any needs in the future! read more

Rodney was great! Our A/C was repeatedly leaking, leaving pools of water on the floor of our apartment. Not only was he friendly, he thoroughly assessed what was causing the problem and explained it to us. He did a great job fixing it and now it works great. Thanks Rodney! Would 100% recommend read more

My property management company uses Ability to perform all of their AC service. My AC went out on 7/9 and was told their earliest appointment was today 7/18. That's fine, I understand that it's the busiest time of the year given the heat. The tech arrived on time and and diagnosed my problem and submitted an approval for a new wall unit to my property management company which was approved by them within an hour. Got a call back to reschedule the installation and now the earliest time they have is a week from Friday 7/27. When all said and done this should not be a 17 day process. If the unit was approved as it was it does not seem right to now be placed again behind all those who presumably called after I did last week to schedule the initial appointment. The staff at each part of my experience have been great but the time elapsed to diagnose and install a wall unit being over 17 days in a these conditions is a pretty long duration. NOTE: As you can see the management is very attentive and responsive to any issues by the Managers reply below. Also got a call to move up service after they had a cancellation early in the week. Great customer service and prompt reply. Will be changing to a 5 star review. Thank you! read more

Didn't know why our air conditioning unit was draining so much water so we called Ability. They informed me when the technician, Rodney, was on the way and he arrived within his time window. Rodney was very pleasant and efficient. He explained to me the cause of the problem and rectified it quickly and neatly. Ability deserves their fine rating. read more

Ability Heating & Air is a top notch family owned heating and air conditioning business in Arcadia. From Marisol in the office, Joseph in service, James and their team in the field and Marcus the owner they have the highest level of professionalism, honesty and integrity. My husband and I would like to personally highlight and thank Rodney for his help with maintenance and repairs on our AC unit during a heatwave this summer in Pasadena. Rodney was extremely professional, very knowledgeable, efficient, friendly and he took the time to explain each step as we went along. He went above and beyond to exceed our expectations! His genuine integrity speaks volumes about how truly wonderful this company is and what great service they provide. We highly recommend Ability Heating & Air!! read more

I found Ability Air through Yelp. I called around for prices to assess an a/c problem for one of our tenants, and the receptionist quoted me a fee of $89 plus an additional fee every hour afterwards, and told me that the fee went toward the service repair if I went with them. This fee seemed reasonable and lower than other places I had called so decided to go with them. She scheduled me very quickly the following day for a morning slot. The next afternoon I called the the office to ask what the diagnosis was, and she reported that I wasn't in the schedule and the technician had not come. I was disappointed (but these things can happen), so I scheduled again for the following morning. I was very clear at that point, that I was the manager, and it was for a tenant. The following day, the technician tells me that they fixed the job (adding refrigerant and filter) and quoted me a price of around $600. I was not happy with that, as I had explained to him (again) that I had not requested them to fix the problem, but just wanted a diagnostic. No one had communicated to me what the problem was before deciding on their own to fix the problem. After phone calls with the owner (who did not want to budge but offered to TAKE the refrigerant out that they put in?) Long story short, everyone was confused, they charged me for the $89 service call fee (though over the phone they said otherwise), the owner over the phone didn't want to budge, although it was their fault on their end. Because of their shoddy communication with each other and the front desk, I definitely would not recommend this place. read more

Love these guys! I've used them many times and I trust them. This last visit they couldn't make it to my house during the appointment window and nobody called me to tell me so I sat around for hours waiting for them and then had to call about it..... Either way, it's worth using them since they do GREAT work and are wayyyy better than anyone I've used before in my dozens of properties. Just make sure to call them many times to confirm the timing and don't go home to wait for them until they call to say they are on their way. read more

Nice crew, show up on time, solve the problem in 30 mins. Great job!! Save us some money instead of just replace the parts. Defiantly will call them again if have AC problem. read more

Rodney was amazing! Showed up on time! And that's saying something, you know? Very knowledgable! Did all the work very quickly. AND he was friendly too! Thanks again Rodney! read more