Israel did a good job highly recommended Extra ordinary services and very professional read more

Elad was fantastic. Communicated well leading up to the appointment and solved the problem quickly. Had my AC blasting cold air in no time. He walked me through everything he was doing and was an all around pleasure to deal with. read more

We had a great experience with David and couldn't be happier with the service. He came out and got our AC unit up and running again just in time for the heatwave--having cold air back has been such a relief! From the start, scheduling was simple and communication was fast and responsive. David went above and beyond to track down the replacement parts quickly and took the time to walk us through the repair process, answering all of our questions with patience and care. We really appreciated his professionalism, honesty, and attention to detail. The itemized quote was sent promptly by email, making everything clear and straightforward. Thank you again to David and Pioneers. read more

I woke up one Sunday morning to a nightmare scenario: something in my attic was leaking directly into my kitchen. I assumed it was the AC unit sitting right above it, so I contacted Pioneers in a mild panic. They quickly put me in touch with Tomer, who showed up that same afternoon to take a look. From the moment he arrived, Tomer was calm, kind, and completely professional, which is exactly what you want when you're stressed about water dripping through your ceiling. He diagnosed the problem efficiently: our AC drip pan had overflowed due to a clogged drain pipe. He walked us through everything as he went, answering every question we threw at him without making us feel like we were slowing him down. He needed a couple of additional parts he didn't have on hand, so he promised to return Monday morning to finish the job. And he did, right on time. When yet another part turned out to be needed mid-repair, he didn't reschedule or leave us hanging. He went out, got it himself, and came straight back to finish what he started. No drama, no delays. While he was up in the attic, he also flagged some rat droppings and other pest concerns. But not in a pushy, upsell-y way, but just as a heads-up. "Here's what I'm seeing, I can get you a quote if you want." Refreshingly straightforward. Tomer turned a stressful Sunday emergency into a resolved problem by Monday afternoon. Thanks Pioneers H&A! read more

On yet another brutally hot day in SoCal's seemingly endless string of heatwaves, the AC in my condo started acting up. I turned to Yelp to find a highly rated, trustworthy HVAC company and came across Pioneers Heating and Air. They were very responsive in scheduling a visit and Elad showed up right on time. He diagnosed the problem, explained what was going on, and got to work on the repairs. He was professional, knowledgeable, and easy to work with throughout. Thanks to Elad and Pioneers for the great service. I will absolutely call them again for any future HVAC needs. Highly recommend! read more

Great response time. Got same day appointment they arrived in the allotted time Period and handled the issue efficiently. Very pleased. Thank you. read more

Avi arrived on time, diagnosed the issue with our AC very quickly and we are very pleased to have cool air once again, and especially in this hellish heat! read more

Pioneers Heating and Air - Avi replacing our thermostat. - Heating & Air Conditioning/HVAC Near Me - Pasadena, California

I reached out for a service call as my HVAC unit was not dispersing any warm air. Apparently, there was nothing wrong with my furnace since once they came out the unit was operational. Even with this fact, they were more than willing to take a look at my unit, double check the system and even go outside and look at my AC unit. Motti and his associate were friendly, professional and eager to help. I really appreciate this approach to business and being focused on customer satisfaction. While I did have a problem this time, I would be more than willing to use them in the future. These guys care and did not try to take advantage of the situation. They did not charge me for coming out. Thank you. read more

Pioneers Heating and Air - Motti and his associate - Heating & Air Conditioning/HVAC Near Me - Pasadena, California

Our HVAC went out over 4th of July weekend. Pioneer was super responsive over the holiday weekend, and patient with us as we dealt with our HOA approval. It was a tough install, but they got it done in a day. They were also prompt when our HOA needed post-installation clarification, making sure that everything got approved. Special thanks to David and Nina for being so helpful! read more

Well after speaking to and dealing with 4 other (highly rated) AC companies, AVI at Pioneers, listen to our issues and not only fixed what we needed to fix (we did our own research so we were not going into this blind), but thought outside the box to do so. This is the kind of repairman you need!!! So to say we highly recommend him and Pioneers is an understatement!! Avi goes on our list of wonderful people: decent, honest, efficient, professional and dependable - and doesn't try to upsell for the sake of it. TRULY A WONDERFUL EXPERIENCE !!! "Go Avi and Pioneers!!!" We are now your cheerleaders! read more

Really disappointing. They have a very high refundable initial estimate cost as they try to rope you into their overpriced repairs. $1500 for a leak repair and $5000 for a mini split? Gimme a break. Worth the $189 to call them out publicly here and warn others. I promise there are much cheaper places out there that also do great work. I have someone right now doing the repair and replacing the Freon for $650. read more

These guys are great. Not only do they do a fantastic job, they stand by their work. I've had a lingering issue with a drainage line in one of my HVAC units that my previous provider couldn't fix. Pioneer succeeded where the previous provider did not - while it took a couple visits as this was a particularly intractable problem - they came out quickly when called (the day I called) and ultimately solved the problem. Really a top notch organization. Friendly too! read more

Isreal was a great tech. Explained things clearly. They used great machines and brushes. read more

Technician was on-time, courteous and competent. Satisfied with service. 5 stars all around. Thank you!

I had a great experience with Pioneer Heating & Air! My AC wasn't cooling properly, and they were able to respond quickly and get someone out to take a look. Elad was extremely professional, knowledgeable, and friendly. He took the time to diagnose the issue and make sure everything was working properly before he left. I really appreciate the excellent service and how efficiently the problem was resolved. I would definitely recommend Pioneer Heating & Air and will be calling them again for any future heating or AC needs. Thank you, Elad, for your help and great service! read more

I am so grateful to Pioneer Heating & Air for their quick response to my call! I was having issues with my unit not cooling, and Motti came out and fixed the problem quickly. It's so nice to have a friendly technician who knows exactly what he's doing and takes the time to get the job done right. I will definitely be calling them again for any future heating or air conditioning needs. Thank you again, Motti, for the great service! read more

Elad came quickly the same day and checked the whole system and gave me all the info I need to keep my HVAC system running smoothly!

Elad was great! He identified the problem with our AC quickly and was able to get it fixed right away, which was a relief on a 100-degree day. He communicated really well with us throughout the whole process and explained what he was doing along the way, which we really appreciated. He was also happy to answer our questions about future service and maintenance without making us feel pressured into anything. The price was fair, the service was fast, and the whole experience was easy. We'll definitely ask for Elad again the next time we need HVAC service! read more

Israel from Pioneers did a great job fixing my clogged dyer vent. He cleaned it out from both inside and outside of my house. I recommend Israel and Pioneers for dyer vent cleaning. read more

Elad and team is the best. They were the first to call and they showed up two hours later during a heat wave. Elad fixed the problem in 15 minutes and ac blowing cold air again. Would definitely use them again and again. read more

Reached out to this company and got service the same day!!! The woman on the phone was fantastic and the serviceman communicated letting me know the eta. Once he got here he was very nice and professional. He serviced my AC and was very informative about the condition of my unit. I will definitely use this company again. Very easy, professional, communicative and made everything easy. I appreciate that with a hectic daily schedule. read more

This is for technician Tomer, who recently last month in March...exemplified "Exceptional" communication, diagnosis and troubleshooting, regarding issue with my ac/ heat York Unit, that was cutting on and off, along with not reaching set temperature rather it was ac or out heat mode. Due to Tomer's thorough expertise - he discovered the issue was having a dirty flame sensor and the motor (must be replaced) on our York unit. What amazed me was that Tomer, not only did he order the part, but made sure (my current defective motor) was under warranty, which saved me a lot of money. Even though it took a week for motor part to arrive- Tomer consistently, with consideration kept me updated on its arrival. Tomer completely resolved issue - by installing new motor after it arrived. I highly, highly recommend Tomer -due to his expertise - excellent communication and going the extra mile (consideration he shows) to his customers. Tomer is a true asset to your company and is a symbol of excellence of your company! read more

We cannot say enough wonderful things about Elan. After contacting several HVAC companies, he was the first to arrive and quickly diagnosed the problem as a failed blower motor. He immediately sourced the replacement part and had it installed the very next day at a very competitive price. What truly set Elan apart was his determination and commitment to solving every issue. Our condo's rooftop condensers were unlabeled, making it nearly impossible to identify the correct unit. Rather than giving up, Elan patiently worked with me by shutting off the breaker to our condo and systematically checking each condenser until he located the correct one. His persistence saved us countless hours and unnecessary expense. Even after working until nearly 9:00 p.m., well after dark, he returned first thing the next morning to complete the repair and recharge the refrigerant, making sure the system was operating perfectly. Beyond his technical expertise, Elan treated my 93-year-old mother with exceptional kindness, patience, and genuine compassion. He cared for her as though she were his own mother, understanding how important it was to restore air conditioning as quickly as possible. His professionalism, integrity, urgency, and empathy were evident throughout the entire process. It is rare to find someone with Elan's combination of knowledge, persistence, honesty, and heart. Pioneer Heating & Air is fortunate to have him on their team. We wholeheartedly recommend Elan to anyone looking for an HVAC technician they can trust. Thank you for going above and beyond--we are incredibly grateful. read more

Avi came out the same day to help us fix a coolant leak in our HVAC. Avi was very knowledgeable and provided a recommendation that worked for us. I highly recommend Avi and the team at Pioneers! read more

Shout out to David for quickly diagnosing and remediating our AC issue. This was in the middle of a heat wave and we're very grateful to David for his fast work! read more

Thank you Avi for the fast service and response time to get our AC working and cold again.

Avi was great. First to respond and came the next day. Will Be hiring again for future projects read more

Update: To be fair, I did not reach out to the company to discuss my concerns before posting my initial review. After the review was posted, the owner, Motti, contacted me to better understand what happened and to address the situation. He offered to refund the service fee because I was dissatisfied with the experience. While they were not the ones to fix my heater, I do appreciate the effort to follow up and their apparent commitment to customer satisfaction. I hope others will still consider giving them a chance, and if issues arise, I'd recommend reaching out directly to discuss possible resolution. read more

I was so impressed by this company's professionalism and quick problem-solving. I am grateful to have Menny helping me out today. He arrived and finished the task quickly, which was what we'd hoped for, since we needed our dryer duct cleaned out pretty immediately. I highly recommend Menny to anyone! read more

Tom was really helpful, informative. He came and completed everything within couple hours. Gave a lot of useful information. We'll definitely use Pioneers team for our yearly maintenance. read more

Elad provide very good service. I recently had my air conditioning unit serviced and I couldn't be happier with the results. The technician arrived on time, was very professional, and thoroughly explained everything he was going to do. read more

Fantastic customer service and the technician was was outstanding. I was promised an early appointment to address a broken AC and Pioneer came through for me all the way down to Hawthorne. The technician was thorough, very communicative and quick. Great work, fair price. Highly recommend. read more

Motti was very helpful and explained all the options so I could choose the best fix for my needs. He was prompt, neat and thorough.

I had an emergency AC failure last night and called Pioneers Heating and Air for availability - they were able to come out the next morning (2 hour window). Avi came right on time, and was very helpful in explaining the options I have - repair versus replacing the unit. I didn't feel pressured to replace, although he did recommend that as the better route overall for longevity. Due to my budget, I ended up repairing the unit at a reasonable price. They were super quick and the unit was running ultra smoothly and even sounded better (less loud and noisy after they replaced a dying component). Super pleasant to work with and would 100% reach out to them again when the time comes for replacing my HVAC!! If you have any HVAC needs, Pioneers Heating and Air is definitely the people you want to reach out to. read more

Had a brand new system installed in 2023 and wanted to get some preventative maintenance in case anything happened to the unit since the recent LA wildfires. We wanted to be ready to go for the upcoming hotter months. Eli was our service person and he gave our entire system a look over. He checked both intakes and the unit on the ceiling. He was pleasant and professional. Our system didn't need any work but he took the time to check that all parts were new or in good standing since our condo building itself is older. He advised on what to do to keep it in good shape. Scheduling with Nina was nice and easy as well. Transparent pricing, arrival time, and service. Thanks Pioneers! read more

I didn't know split mini AC's were actually capable of working until I hired the good folk at Pioneers to diagnose my troublesome units and provide me up with a new functioning system. After years of being gaslit by our former installers regarding leaks and overall performance, I finally gave up and went with a reputable company based on their outstanding track record and reviews. They easily identified the issues with my lackluster units and quickly provided options. Since and during the repairs, their communication has been instant, clear, and honest. I'm glad to have finally found technicians that I'll continue to hire down the line for future upgrades and upkeep. read more

Called them for service in October 2025 because my HVAC compressor would not start. The technician quoted me $100 for the initial diagnostic, $350 for a capacitor replacement, plus $410 per pound for missing R-410A refrigerant + labor for recharging the system (I was apparently missing 3 lbs), a $1,200 leak check, and potentially more if they could not find the leak. I declined the refrigerant and leak check work and asked only to address the immediate compressor-start issue because the unit is about 15 years old and I did not want to put major money into it. The interaction was unpleasant. I said I wanted to hold off on the refrigerant, and how in principle one could purchase it for $20 per pound after taking a short EPA test. The technician became argumentative and talked over me for an extended period about legality, expertise, inventory costs, and why the pricing was justified. I understand companies have overhead, but 1. this company was charging north of $1000 in just labor for a 30 min job (yes, I looked up the procedure) and 2. I felt pressured and talked down to. I agreed to the capacitor replacement because I was aware of the electrical risks and wanted the system running. During the work, there was a spark while the capacitor was being removed. After that incident, the control board no longer worked, and the technician replaced it at no charge. I appreciated that, but it did not inspire confidence. Fast forward to May 2026: the HVAC would not start again. Another diagnosis found that the capacitor installed less than a year earlier was completely dead. More importantly, the installed capacitor was rated 50+5 µF, while my unit calls for 45+5 µF. That is a basic part-spec mismatch. I was also told the Titan Pro series capacitor they used was not made in the USA, unlike the Titan HD or the trusted Amrad brand. Now, if you were in the business of making money off of HVAC service, would you install a capacitor that failed every year or every 10 years? I paid a premium price for what should have been a straightforward capacitor replacement, dealt with a high-pressure upsell, and then later discovered the wrong capacitance rating had been installed. Based on that experience, I would not use this company again and would recommend getting a second opinion. read more

We called last-minute during a holiday (Labor day) when our AC stopped working. They came right away and diagnosed our system. Shay our technician was very knowledgeable, patient and explained everything he was doing to diagnose our system in simple terms. He was not "pushy" which was great! Once he figured out why our system was not working, we discussed our options and prices which were very modest. We ended up fixing our AC system (which is great given the heatwave we are experiencing right now) and it was at a very comfortable price. Overall, our experience with this company and the technician (Shay) was an outstanding one. We will definitely be using them in the future (but hopefully NOT TOO SOON :-) I strongly recommend this company for your A/C needs and if you can, ask for Shay!! read more

Pioneers Heating and Air - Our tech shay - Heating & Air Conditioning/HVAC Near Me - Pasadena, California

Avi was wonderful. Very professional, fast response, friendly and enjoyable. Easily diagnosed and fixed our problem, honest and ethical, did not try to upsale at all - and our unit is old. Thank you for great service! Highly recommend read more

Pioneers Heating and Air - Heating & Air Conditioning/HVAC Near Me - Pasadena, California

Response to Motti's newest edited comment: I didn't ask you anything about the people who made us uncomfortable. You told me in a DM that you would like to tell me what happened, but I obviously know what happened. We had to fawn the days of service so that we didn't continue to get more attitude like we got after I told your tech I would not be giving him my keys since we were home, and we didn't want more intrusion after we saw two different techs peeking under a covered car twice. I'm happy to hear that you talked to your crew about these kinds of behaviors. That's really all that was ever asked of you out of our concerns for other customers, specifically vulnerable ones. I received your phone number, but after multiple DMs and multiple responses to my review where you are still questioning my credibility, I doubt we would get anywhere in discussion. I'm sure you understand that we want to put this experience behind us for good, and do not want to engage anymore. Response to Motti: I did write you back and I told you that it was definitely, without a doubt, Pioneers. Because my roommates and I were made to feel very uncomfortable in our own home by more than a couple of Pioneers workers, I'm not willing to provide further details. Vulnerability is exceptionally high when things involve your home. I did not describe what the job was exactly in either my review or DM, so I'm not really sure how you were able to search for the job, or how you can say that those kind of jobs are completed in one day. It was a multi day job partially because of misdiagnosis. As I said in my reply, I would appreciate you passing along the message to your workers that making people feel uncomfortable in their own home is not acceptable. I would have appreciated if and how you planned to address them as a response, and not more questioning on if I have the right company. Original review: You're not safe at all if you're a woman working with these guys. It wasn't just one or two of the workers who were gross, but multiple men working across multiple days made me and my roommates uncomfortable. They had the gall to ask for my keys as soon as they stepped into the property... for what reason? We were there for the service. And not one but two techs lifted up the covered car on the driveway because they were curious. They are not careful and dropped ac fluid everywhere, staining the surface of the patio, and they didn't come with the right materials 2 out of the 3 days that they had to work. And on top of which, they will high ball you an absurd number and the second you show some push back, they will magically drop the price. Oh, and the whole unit broke three months later. They are disgusting. Avoid at all costs. read more