I woke up one Sunday morning to a nightmare scenario: something in my attic was leaking directly into my kitchen. I assumed it was the AC unit sitting right above it, so I contacted Pioneers in a mild panic. They quickly put me in touch with Tomer, who showed up that same afternoon to take a look. From the moment he arrived, Tomer was calm, kind, and completely professional, which is exactly what you want when you're stressed about water dripping through your ceiling. He diagnosed the problem efficiently: our AC drip pan had overflowed due to a clogged drain pipe. He walked us through everything as he went, answering every question we threw at him without making us feel like we were slowing him down. He needed a couple of additional parts he didn't have on hand, so he promised to return Monday morning to finish the job. And he did, right on time. When yet another part turned out to be needed mid-repair, he didn't reschedule or leave us hanging. He went out, got it himself, and came straight back to finish what he started. No drama, no delays. While he was up in the attic, he also flagged some rat droppings and other pest concerns. But not in a pushy, upsell-y way, but just as a heads-up. "Here's what I'm seeing, I can get you a quote if you want." Refreshingly straightforward. Tomer turned a stressful Sunday emergency into a resolved problem by Monday afternoon. Thanks Pioneers H&A! read more

Update: To be fair, I did not reach out to the company to discuss my concerns before posting my initial review. After the review was posted, the owner, Motti, contacted me to better understand what happened and to address the situation. He offered to refund the service fee because I was dissatisfied with the experience. While they were not the ones to fix my heater, I do appreciate the effort to follow up and their apparent commitment to customer satisfaction. I hope others will still consider giving them a chance, and if issues arise, I'd recommend reaching out directly to discuss possible resolution. read more

I didn't know split mini AC's were actually capable of working until I hired the good folk at Pioneers to diagnose my troublesome units and provide me up with a new functioning system. After years of being gaslit by our former installers regarding leaks and overall performance, I finally gave up and went with a reputable company based on their outstanding track record and reviews. They easily identified the issues with my lackluster units and quickly provided options. Since and during the repairs, their communication has been instant, clear, and honest. I'm glad to have finally found technicians that I'll continue to hire down the line for future upgrades and upkeep. read more

Called them for service in October 2025 because my HVAC compressor would not start. The technician quoted me $100 for the initial diagnostic, $350 for a capacitor replacement, plus $410 per pound for missing R-410A refrigerant + labor for recharging the system (I was apparently missing 3 lbs), a $1,200 leak check, and potentially more if they could not find the leak. I declined the refrigerant and leak check work and asked only to address the immediate compressor-start issue because the unit is about 15 years old and I did not want to put major money into it. The interaction was unpleasant. I said I wanted to hold off on the refrigerant, and how in principle one could purchase it for $20 per pound after taking a short EPA test. The technician became argumentative and talked over me for an extended period about legality, expertise, inventory costs, and why the pricing was justified. I understand companies have overhead, but 1. this company was charging north of $1000 in just labor for a 30 min job (yes, I looked up the procedure) and 2. I felt pressured and talked down to. I agreed to the capacitor replacement because I was aware of the electrical risks and wanted the system running. During the work, there was a spark while the capacitor was being removed. After that incident, the control board no longer worked, and the technician replaced it at no charge. I appreciated that, but it did not inspire confidence. Fast forward to May 2026: the HVAC would not start again. Another diagnosis found that the capacitor installed less than a year earlier was completely dead. More importantly, the installed capacitor was rated 50+5 µF, while my unit calls for 45+5 µF. That is a basic part-spec mismatch. I was also told the Titan Pro series capacitor they used was not made in the USA, unlike the Titan HD or the trusted Amrad brand. Now, if you were in the business of making money off of HVAC service, would you install a capacitor that failed every year or every 10 years? I paid a premium price for what should have been a straightforward capacitor replacement, dealt with a high-pressure upsell, and then later discovered the wrong capacitance rating had been installed. Based on that experience, I would not use this company again and would recommend getting a second opinion. read more

I reached out for a service call as my HVAC unit was not dispersing any warm air. Apparently, there was nothing wrong with my furnace since once they came out the unit was operational. Even with this fact, they were more than willing to take a look at my unit, double check the system and even go outside and look at my AC unit. Motti and his associate were friendly, professional and eager to help. I really appreciate this approach to business and being focused on customer satisfaction. While I did have a problem this time, I would be more than willing to use them in the future. These guys care and did not try to take advantage of the situation. They did not charge me for coming out. Thank you. read more

Pioneers Heating and Air - Motti and his associate - Heating & Air Conditioning/HVAC Near Me - Pasadena, California

This is for technician Tomer, who recently last month in March...exemplified "Exceptional" communication, diagnosis and troubleshooting, regarding issue with my ac/ heat York Unit, that was cutting on and off, along with not reaching set temperature rather it was ac or out heat mode. Due to Tomer's thorough expertise - he discovered the issue was having a dirty flame sensor and the motor (must be replaced) on our York unit. What amazed me was that Tomer, not only did he order the part, but made sure (my current defective motor) was under warranty, which saved me a lot of money. Even though it took a week for motor part to arrive- Tomer consistently, with consideration kept me updated on its arrival. Tomer completely resolved issue - by installing new motor after it arrived. I highly, highly recommend Tomer -due to his expertise - excellent communication and going the extra mile (consideration he shows) to his customers. Tomer is a true asset to your company and is a symbol of excellence of your company! read more

Avi was great. First to respond and came the next day. Will Be hiring again for future projects read more

I was so impressed by this company's professionalism and quick problem-solving. I am grateful to have Menny helping me out today. He arrived and finished the task quickly, which was what we'd hoped for, since we needed our dryer duct cleaned out pretty immediately. I highly recommend Menny to anyone! read more

Issue resolved. Even though you were at first defensive, I appreciate you making it right with your actions.

I had an emergency AC failure last night and called Pioneers Heating and Air for availability - they were able to come out the next morning (2 hour window). Avi came right on time, and was very helpful in explaining the options I have - repair versus replacing the unit. I didn't feel pressured to replace, although he did recommend that as the better route overall for longevity. Due to my budget, I ended up repairing the unit at a reasonable price. They were super quick and the unit was running ultra smoothly and even sounded better (less loud and noisy after they replaced a dying component). Super pleasant to work with and would 100% reach out to them again when the time comes for replacing my HVAC!! If you have any HVAC needs, Pioneers Heating and Air is definitely the people you want to reach out to. read more

Had a brand new system installed in 2023 and wanted to get some preventative maintenance in case anything happened to the unit since the recent LA wildfires. We wanted to be ready to go for the upcoming hotter months. Eli was our service person and he gave our entire system a look over. He checked both intakes and the unit on the ceiling. He was pleasant and professional. Our system didn't need any work but he took the time to check that all parts were new or in good standing since our condo building itself is older. He advised on what to do to keep it in good shape. Scheduling with Nina was nice and easy as well. Transparent pricing, arrival time, and service. Thanks Pioneers! read more

We called last-minute during a holiday (Labor day) when our AC stopped working. They came right away and diagnosed our system. Shay our technician was very knowledgeable, patient and explained everything he was doing to diagnose our system in simple terms. He was not "pushy" which was great! Once he figured out why our system was not working, we discussed our options and prices which were very modest. We ended up fixing our AC system (which is great given the heatwave we are experiencing right now) and it was at a very comfortable price. Overall, our experience with this company and the technician (Shay) was an outstanding one. We will definitely be using them in the future (but hopefully NOT TOO SOON :-) I strongly recommend this company for your A/C needs and if you can, ask for Shay!! read more

Pioneers Heating and Air - Our tech shay - Heating & Air Conditioning/HVAC Near Me - Pasadena, California

Had a great experience with Pioneers Heating & Air. Menny came out to our house right on time for a free estimate and was very engaged throughout the visit. He took the time to explain everything clearly, answered all of our questions, and never made us feel rushed or pressured. Professional, knowledgeable, and easy to work with. Highly recommend. read more

Pioneers Heating and Air are the most reliable HVAC, AC and duct repair/installers in LA! They are on time, honest and do a great job. I have used them for a few projects - some major and some minor - over the last year and I cannot recommend them more! Motti and team are reliable and professional. Thank you read more

Motti and the team at Pioneer Heating and Air provided exceptional service. We recently had our entire exterior HVAC ducting replaced due to age and leakage, and the quality of their work was outstanding. They were detail-oriented, punctual, and maintained excellent communication throughout the project. We are extremely happy with the results and highly recommend them. read more

Excellent work from Pioneer Heating and Air. They did a complete cleaning of the dryer vent line. We had a very long run from the dryer to the exterior of the house and were able to get the job done quickly and expertly done. Thrilled with the results. Thank you! read more

Ariel was very helpful and thorough with our AC condenser repair. Called and they showed up. Easy and quick. Was offered a 2 year service at a low single cost. 10 out of 10, will be back for future repairs and maintenance. Thank you! read more

Pioneers Heating and Air - Ariel was awesome. Thank you again! - Heating & Air Conditioning/HVAC Near Me - Pasadena, California

My smart thermostat got totally black out and never turn back on either replacing batter or reboot circuit board. I should have to call and Avi is the PROBLEM SOLVER!!! it's really hot day to working in attic but he was working with humors and smiles. Totally recommend anyone who has AC issues read more

Pioneers Heating and Air - AVI!!!! You the man! - Heating & Air Conditioning/HVAC Near Me - Pasadena, California

Ariel was so cool! Kind, fun, easy to work with. He went up, checked out our HVAC. Was honest. Very personable. His price was great and we are definitely going to call him again next year for maintenance. read more

I'm the Director of Franchise Operations at Envision Motors, and I am very pleased with the service that Menny Pioneers Heating and Air performed at our Toyota of West Covina dealership. I called around noon on December 3, 2025, and got same day service for your business office. Menny performed a deep cleaning on our air supply vents and return vents, sterilized, and deodorized the vents in a very timely fashion, while explaining the process thoroughly. He was pleasant, and knowledgeable and I will be recommending his expertise to the other dealerships in our area. Thank you for delivering exceptional service! read more

Had a great experience with Pioneer Heating & Air! Called in the morning about a service alert on our Lennox HVAC, and they were super responsive, sending a tech the same day. Ariel arrived right on time, gave us a quick heads-up before showing up, and did a thorough inspection of our AC and furnace. He found and fixed the issue fast and shared a few helpful maintenance tips. Super professional, friendly, and honest. Fair and transparent pricing. Would definitely recommend and use them again! read more

We have owned our home for almost 4 years and never had the HVAC unit serviced. Every summer, we tentatively crank up the ac, not knowing what shape our HVAC unit is in. We wanted to change that. We' did know that the unit was about 10-12 years old. We just didn't know when it was last serviced. We started looking for a HVAC servicing company. We found Pioneers on Yelp! We were impressed with their yelp profile and their reviews! We then cross referenced these reviews with the reviews on Google and we were quite impressed. We submitted a yelp request and less than 10 minutes later we were chatting with a representative. I appreciated how quickly they could get to our home (the following day) and the early time slot (9am to 12pm). Our tech Ariel showed up promptly between the time slot. Asked me if there was anything wrong with the ac. I told him no and this was just maintenance. He advised he would go up to the roof and perform general inspection, maintenance, and suggestions. He spent about 20 minutes up there and told me that my system was in great shape. A bit dirty. But in great shape for a system manufactured 10 years ago. We were relieved. He did say that the system was slightly below the acceptable amount of Freon and provided us the cost to top off the Freon. We did for peace of mind. All together we paid a fair price for an inspection and Freon refill ($330) for peace of mind when these summer heat waves come by! Thank you Ariel and thank you Pioneers Heating and Air! You've won us over as customers! Stay cool! read more

Quick update: It's been a couple of weeks since a follow-up visit. Avi provided a clear plan to troubleshoot my heater. He started by cleaning the flame sensor and planned to check the control board if that didn't work. Fortunately, the heater has been working fine since then. I appreciate his help in resolving the issue. read more

Avi did a great job ! Replaced my water pump quickly and efficiently and it didn't break the bank. Courteous and finished promptly and explained what he did clearly. Highly recommend! read more

Avi came out and diagnosed the problem with our HVAC. System was installed improperly by initial installer from another company. Highly recommend trying them! Will keep them on my list of service providers. Thanks Avi! read more

After dealing with four different HVAC companies over the past 5 years, we finally found Pioneers that was able to diagnose and correct the AC and Heating issues in our home. They were efficient, thorough, knowledgeable and very competitive. Avi and Ariel were both fantastic. I highly recommend Pioneers Heating and Air! read more

Updated review: The owner Motti reached out after learning about my review/experiences. He informed me he took immediate actions to rectify the situation and assured me it won't happen again. In addition, he fully refunded me for the air duct cleaning project. As he explained to me, they are a family owned small business and certain individuals actions don't reflect their company's values. They genuinely care about their customers which is why they took this matter seriously. It meant a lot to me he took immediate actions and reached out to me personally. I'll never want to knock down a local small business, so I'm updating the original review and hope you will give them a chance too. read more

Quick service and came to replace my thermostat same day. Avi was an excellent technician and super knowledgeable. Great service and would definitely recommend. read more

Quick response, great technician. So happy! Very satisfied . Would recommend! Gave a fair price.

We haven't had our vents cleaned for years and had some of the floor vents' insulation ripped out possibly by rodents. Menny checked all the floor vents, heating units and return vents and made a recommendation for deep cleaning in lieu of replacements. He completed all the work in about 2 hours including sanitization. Everything is running great now and air flow is now much better. read more

Last summer, our AC broke down during a weekend of 100+ degree heat. Avi was the only person who showed up to provide guidance and feedback on our 20+ year-old AC unit. At the time, the unit had just been repaired by another company, which made the situation even more frustrating--but that company wasn't available over the weekend. Avi still showed up to consult, which we greatly appreciated. The other company did manage to help after the weekend and got the unit running again. However, for the rest of the summer, although the unit technically worked, our house never reached the level of cool we needed. This year, we decided to invest in a brand new system. After getting quotes from multiple places, Pioneer (and Avi) not only offered the best price, but also stood out as the most efficient and communicative throughout the process. Their stellar professionalism is rare in the industry, and I will absolutely be working with Pioneer again in the future. read more

Ariel did an amazing job servicing my wall heater. He was professional, knowledgeable, and incredibly patient throughout the whole process. He quickly diagnosed why the heater wouldn't turn on, explained everything clearly, and fixed the issue without trying to upsell or cut corners. You can tell he really knows these older Williams wall units and takes pride in doing the job right. If you need someone reliable for gas heaters or HVAC work, Ariel is definitely the person to call. Highly recommended! read more

Menny did a good and clean job and there boss is on top of it called me asked how everything was .

I had called Pioneer to come inspect my AC since it wasn't cooling the house. They were able to come the same day, but the service was not great and questionable. First, the technician told me it might be an electrical issue or condenser. Which would be 1-2k to fix. He then said because my unit was old I could replace it with a more efficient unit for 14k. I said I would think about it. Later as he's closing up the unit I start hear hissing and go outside to look. He tells me that as he closing up the Freon started to leak. So now I'm all out of Freon. He gets on the phone to talk to his supervisor and comes back to me to say they can replace the whole unit for 13k now since they messed up. I said I still need to think about it and just paid the service fee so he would leave. Later in the afternoon another technician comes and says he wants to double check. He says it's not an electrical issue but the condenser is bad and needs to be replaced. They have a team working in the area in the next few days and they can do it for 12k. Very sketchy. Who knows what the first technician did to release all the Freon. Be careful of the company's tactics. read more

Ariel was really helpful. I made an appointment same day. Thank you so much for your help.

My air conditioner was srrviced by Pioneers it cooled great ALMOST one year ago. The freon recharge was quite expensive and today 06/18/2025 it needs recharging. I called and was told it was going to be a $99.00 service charge? Really? WOW! This is a heads up! Update again. Moti did call and I believe we came to amicable resolution. I'll update..Thanx Moti read more

They came out quickly, and I thought they were honest and we were able to resolve my problem.

Worked with Ariel to fix some heating issues. He did a great job communicating, coming in a timely matter and gave me a fair price.

Response and communication was very fast. Tommer showed up on time and was very knowledgeable. He was able to diagnose the issue quickly. I also asked him to perform general maintenance on the HVAC unit which he did. Total cost of everything, including new thermostat was very reasonable! read more

Had a great experience with Nino, he helped figure out what was going on with our unit and was always quick to respond to texts/calls!