I called Cold Cloud Mechanical today based on their excellent Yelp rating for two issues: a suspected freon leak in my living room mini split, and water leaking from my son's bedroom unit after about 20 minutes of use. Technician Arsen handled the bedroom unit well. He found the drain hose was clogged and mounted too low, cleaned it out, adjusted the mounting height, and confirmed it drained properly over a 2-hour test. The living room unit is where I'm disappointed. A technician from my home warranty company had already confirmed the unit, less than a year old, was completely empty of freon. Arsen couldn't initially find the leak and charged me to vacuum and recharge the system, with no warranty since the source was unconfirmed. During that process, he found the actual leak in a copper line under the house. Once identified, he refused to go into the crawl space to fix it and said no one else at the company could either. That doesn't add up: just months ago, five workers from another company spent a full week under the house for a seismic retrofit, moving freely through the entire crawl space without issue, including the area where this leak is now located. I offered to pay extra for him or anyone else to complete the repair and was still turned down. Instead, he recommended replacing the entire unit for $5,000, which doesn't make sense for a nearly-new system with one identified leak point. I'm now out the cost of a recharge that didn't fix anything and came with no warranty, and I still have to find another company willing to go under the house and finish the repair Arsen already diagnosed. I appreciate the diagnostic work, but a company that installs mini splits should have someone who can access a crawl space to tighten a fitting. Choosing an upsell over a specific, identified fix is why I can't rate this higher. Update: The owner, Alex B., responded to this review quickly and personally came out to fix the leak. He accessed the crawl space without any issue, repaired the fitting in a few minutes, vacuumed and recharged the system, and tested it to confirm stable freon levels and cold air output. It's a straightforward fix, which makes it more frustrating it wasn't handled this way from the start, but I appreciate the owner stepping in directly to make it right. Updating to 5 stars for the responsiveness and quality of the resolution. read more

Fixed the issues but not the smoothest experience and prices felt very high. I guess it's normal to mark up prices but when you know how much these AC parts cost the prices feel kind of crazy. Ended up paying $1,300 to replace a transformer, capacitor and fuse and to hose the outside unit down with water. Also wanted to charge almost $500 to "chemical wash" the unit, which is something I know you can do yourself pretty easily. I know most places charge the same but it all feels so much like a scam when these parts are all no more than $40-$50 each max. When booking I also go left on read when messaging via Yelp and had to call 2 hours later for them to actually book and send a confirmation. Then they said the tech would text 30 minutes before arrival and they did not, and when I told them I was expecting a text heads up they said they "didn't receive these instructions". read more

I am someone who does a lot of research before diving into a project and after reviewing companies, I asked for a package A/C replacement quote from two companies. The first one never sent me their bid after coming over, so they were out! Cold Cloud was the second company, and Alex came out the next day, and had his quote to me by the next morning. My husband and I really found Alex to be informative, helpful and detail oriented. He truly wanted us to not only have the right system, but have one that functioned like it should inside the house. He is very professional and knowledgeable, and was very patient with all my follow-up emails. We found the price to be a good value for everything that was going to be done, and liked that they stood behind their installations. Maria in the office was awesome too, as was the entire team of installers. Thank you everyone for making this a great experience! read more

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AWESOME SERVICE! I called in for routine maintenance. It's been a while. Reception was super responsive via email, text, and phone. The people that came were super nice and very knowledgeable. They brought something to my attention that has been bugging me for the past 10 years, ever since my system was installed!! They are the only ones that said anything about it before I mentioned it. I am so impressed by them. I was able to pay in cash, zelle, ACH, or check! They were very upfront with all costs (our unit needed a lot of TLC since it's 10 years old.) I was very happy with their service, technicians, etc. and will definitely be hiring them again.. actually I signed up for their 1 year service subscription! read more

I had a FANTASTIC experience with Cloud Cloud Mechanical. If you are looking for a new split / mini-split / heat pump AC system, look no further. I could not recommend Alex Butakov and his team at Cold Cloud Mechanical more highly! They rock! They managed a seamless permitting and installation process, and Alex expertly guided us through the California State financing and LADWP rebate programs. Cold Cloud are professionals and they know what they are doing! read more

Cold Cloud Mechanical - The finished product. - Appliances & Repair Near Me - Glendale, California

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I got six different quotes to replace my AC unit and I'm so glad I went with Cold Cloud. I originally got my estimate at the end of summer and decided to wait a month or two since the weather was cooling down. Alex followed up with us later to let us know the unit we discussed went on sale and he passed the savings directly to us. That kind of honesty is rare and it really made me trust his ethics. A lot of other companies would've just pocketed the difference. When my building manager asked for business insurance and license info, Alex had everything emailed over within the hour. That level of responsiveness made the entire process smooth and stress-free. The job ended up being more complicated than expected, but the Cold Cloud team stayed professional, diligent, and committed to getting it done. If you're looking for a company that's honest, responsive, and takes pride in their work, they're it. read more

If I could give more than 5 stars I would. I moved into a new home in LA and had to get a new HVAC system installed because the one that came with the home was 20 years old. I got in touch with a few companies and ended up going with Cold Cloud, and let me say that I could not be more happy with the results. From the short connection over Yelp, to setting up appointments, then to have the project completed, I was extremely satisfied with the results. The price was on level with other companies that I received quotes from but I feel that Cold Cloud was more transparent and provided options which I appreciated. The communication was SPECTACULAR. I was never left in the dark, if I had questions, they were answered in a timely manner. The ENTIRE team is amazing. Thank you so much. I'll be even happier when the heat comes through this summer and I have a nice new HVAC system to turn on. read more

Very responsive and professional. Our technician took the time to explain areas to fix and lifetime expectation for our system.

I requested a service call with Yelp and Winnie from Cold Cloud called within minutes to say that they had an opening from 12-2pm and it was 10:45 when I made the request today! Their service charge was only $75 which was very reasonable compared to $99 for everyone else who couldn't have a tech person there till tomorrow! Anyways the tech person came at exactly noon and my tenant brought them up to the AC unit on the roof of the condo. They noticed that the cooling unit was disconnected perhaps by the last AC company who were there to service my neighbors unit. Instead of saying that the unit needed to be repaired or needed new parts they reconnected the unit and it started working again. Their honesty is a rare occurrence in this day and age and they even replace an air filter free of charge! I have another rental where and which will need servicing and an I won't have to worry about them giving me any false repairs or work that needs to be done! Please don't hesitate to work with this company! I'm so impressed that I would say more if I could! read more

Communication and service were excellent throughout the entire process. The technicians were excellent, polite and efficient and took care to be as clean as possible. The Daikin inverter system they installed is working great so far. read more

Cold cloud has been awesome for getting my problematic dual unit AC working again. Alex is one of the most knowledgeable guys I've come across for HVAC and is someone you can trust, they are attentive to detail, give you all options to consider and are very consultative with their services. Highly Recommend - these guys know what they are doing! read more

We have two mini split units that weren't working. We had someone else come out earlier and they quoted us triple the amount of what Cold Cloud did. So glad that we kept looking around because Nick and Patrick were very thorough and explained what was wrong very well. They also were able to repair the problem today instead of having to come back on a different day. read more

We used Cold Cloud to replace our HVAC system in our LA condo in Sept 2025. All in all, a wonderful experience and I highly recommend them. The quote with Alex was really easy and I appreciated that they gave me two options for different tiers of equipment and that they offer to do city inspections. Everything was clear and transparent and they gave me good options to consider. Their pricing was also competitive compared to other quotes I got. The installation itself is really high quality and well done. I feel like my unit is now one of the best installed ones on the roof. My only constructive comment was that there was a bit of miscommunication during scheduling. I conveyed to their project manager and he is aware of it and they are working on streamlining and improving it. I think a simple email with the expected schedules, expected location of the crane, etc., would have helped to make sure everyone is on the same page. I recommended them already to a neighbor and they also had a good experience. The neighbor had a small drywall issue and they stood behind their work and resolved it for her without any charge so they try really hard to provide good service and to make sure you are absolutely satisfied. So to sum it up, I think they provide great equipment and great installation at good prices. Whatever small hiccups they have with scheduling or communication, they are open to feedback and improvement so overall I highly recommend working with them. read more

We applaud Cold Cloud Mechanical on their professionalism and outstanding service. We highly recommend them. They recently installed a new rooftop HVAC for our townhome. Every step of the way they were communicative, prompt and excelled at getting the job done. They took care of all steps, including permits and inspections. We passed the city inspection today. Alex, Roman and everyone we dealt with at Cold Cloud have provided excellent customer service. We interviewed several AC companies before selecting Cold Cloud Mechanical. We couldn't be more pleased with our decision to use Cold Cloud and would definitely use them again and have recommended them to others. In addition to hiring them for their professionalism and expertise, the equipment costs were very reasonable. We have only highly positive comments to make about the company. Thank you Alex and team!! read more

I had an issue with my heater blowing lukewarm air out of the vents. Contacted Cold Cloud Mechanical to setup an appointment on a Sunday morning. Daniel was the technician and quickly found a faulty draft inducer fan. Daniel was able to pick up the part and replaced it the same day along with a new capacitor. Now my heater is working properly. The turn around time was pretty quick. I highly recommend to contact Cold Cloud for any of your HVAC needs. read more

Cold Cloud Mechanical - Old draft inducer fan - Appliances & Repair Near Me - Glendale, California

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After 35 years living in West Los Angeles with no air conditioning, the last three years have served up hot spells that spurred us into having something installed. Our small house is 75 years old, as is the floor furnace, so a mini split system that provided both cooling and heating made the most sense to us. We got three estimates and selected Cold Cloud Mechanical because of their professionalism in providing a thoughtful inspection and detailed estimate. We knew that our house would present challenges. Throughout the process, Maria in the office provided prompt responses to my questions and emailed all pertinent documents, including everything I needed to apply for a rebate from LADWP. The installers listened as we worked out placement of the mini splits and did everything possible to give us the locations we wanted within the options our house offered. It wasn't the easiest installation for them, but they handled it with courtesy and good nature. They began working in the morning and worked until early evening to finish in one day, including lengthy testing of the system. They kept to their estimate with no surprise charges, which is uncommon when working on an older house that always seems to come up with unexpected challenges. I heartily recommend Cold Cloud Mechanical to any homeowner needing HVAC services. read more

High quality technicians... Flexible scheduling available, expensive but fair .... Would def use in the future for emergency needs...

Cold Cloud was great from start to finish. Alex was very easy to communicate with and was super helpful throughout the entire process. I had about 5 other A/C companies come out and and received a different story and hugely different prices from each one. Alex was truthful from the beginning, stating what would work and would not. His price was also the best one I received and that is not the only reason I chose them. His team was very thorough and professional and worked together flawlessly to make sure my installation was as clean as possible. They hid all the piping and cabling in the wall for a super nice finish inside the room. I am very happy with their service and would definitely recommend them. Stop looking at multiple companies like I did and use Cold Cloud, you won't be disappointed. read more

A 5 Star experience with Peter!! This company has been amazing to work with and they never give up trying to fix your appliance especially the ones as old as mine! Very quick response to come and fix my central heating system and my old dryer, they came the very same day. I am so embarassed I've never maintained and cleaned this appliance ever. Did you know you have to clean it or are you as clueless as me? lol! Peter figured out my old central heating system and I'm awaiting parts. My dryer disassembly and clean up was also done the same day. Great value because they care so much to find out a resolution and not try to sell you a new unit. I'm super happy I found this place! read more

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Absolutely AMAZING!! Contacted them via yelp on a Friday night and they got back to me within 30min. I was actually shocked. I mean, it is Friday night so I thought I would hear back from them the next day. Right away I knew we made a great choice. Next day, Saturday, the owner Lara reached out and gave me 2 time slots that they were available to come out. Alex was out by mid-afternoon! Couldn't believe how responsive and quick they were with their service! Alex was able to rectify the ice machine issue we had. The ice was freezing over, would abruptly shut off of into service light and it was extremely frustrating. There were 2 other companies that came out prior and they were absolutely useless, don't get me started on them. I also liked how streamlined their payment process was. He text you a link so you can look over the invoice and gives you different ways to remedy payment. Alex even went above and beyond and didn't want me to submit payment until the ice machine was running complete cycles. You can tell they sincerely care about their craft, quality and customers. People before profit as the old adage goes. I'm looking to open up multiple locations and I will absolutely be using Reparo for now on. Thank you!! read more

Cold Cloud Mechanical - What the ice machine was doing - Appliances & Repair Near Me - Glendale, California

About 3 months ago Cold Cloud came to help us get rid of an odor issue in a split unit air conditioner. Prior to calling them I had checked with the company that installed the unit for us originally. They quoted an estimated price that was about 5 times the (high) amount that people generally pay. We found Cold Cloud mechanical. They quoted a price that was well within the range we expected. Their tech came to look at our problem and did not have the requisite items to repair it. He immediately left and obtained what was needed, He took the housing off of our heat exchanger, cleaned it and reassembled it. I mentioned offhandedly that we were thinking of replacing our refrigerator as it wasn't getting cold enough and cleaning the coils wasn't working. He told me that they fixed refrigerators as well. So, this time he had the part available on his vehicle. He disassembled the the fridge. Removed the frost that had built up over the defrost heater, removed and replaced the defective part. He then waited long enough to see that everything was back in order. The charges for both problems came to far less than half of the quote from the original installer, since we were a first time customer there was an added discount as well. AND, we didn't end up replacing our fridge. I (who was in the trades years ago) would recommend this Cold Cloud Mechanical to anyone! I did notice a few negative reviews, My guess is that they were written by lesser competitors. This Company is the one you want in your home or business! read more

This is only the beginning. " BUT " Alex came by today for the first time on time to investigate why 5 other very well known area HVAC service providers could not fix or repair or even know what was wrong with my air conditioner nor could they even diagnose of the problem. Each of them failed miserably each service call ended up with the service technician saying that they were not educated in my particular air conditioning set although it's only 3 years old. These waste of time service calls all said, they were gonna call another technician and be back in a few hours and all of them completely disappeared . I would call the following day, and all of the loser companies and loser technicians all of the big HVAC service providers took messages and never called me back ever. So today, Alex was able to ascertain what was technically wrong with the condenser what the process was in getting that resolved/repaired/exchanged and all the options for me moving forward from contact to the actual manufacturer and outlining all my options from the good to the bad. I was grateful and relieved to speak with an actual intelligent very educated HVAC technician who knew what he was doing but more importantly Alex had a professional plan to resolve my problem that sounded smart and reasonable. Thank god, he like the others didn't scratch his head and say .... I need to call another technician I'm not sure why your mini split is not pumping out cold air...and then the big company HVAC tech would completely disappear. Alex has shown initiative and has created a definitive resolute plan, which includes the extra mile of communication with the original manufacturer directly to resolve my issue. After one diagnostic service call I can completely and comfortably recommend Cold Cloud Mechanical for everyone's HVAC system sales repair and maintenance. Their pricing is very very competitive. Which I was pleasantly surprised with. Again today is the first day of the service call but it's the very best beginning I have had to the ending my problems since this started a year ago! ALEX OF COLD CLOUD MECHANICAL IS MY HERO! read more

Updating my review for the company's speedy response to my concern. They called shortly after my initial review to make it right. Although service is still pending on my initial dryer problem, I appreciate their attempt to a resolution and the prompt communication to resolve the issue. read more

Our upstairs level gets very hot during the summer, especially in our kids' room, and so we were investigating installing a mini-split in that room. We got a number of quotes, but Alex was the only one who thoroughly measured room dimensions, air flow from each vent, etc. I was extremely impressed with his thoroughness and the amount of thought that went into his recommendations. We hired Cold Cloud, and they re-did the ductwork, installed dampers, set up a 3-zone system, and installed an air cleaner. We did not go forward with the mini-split option, and the cost for revamping the whole system was comparable to the mini-split quotes I was getting from other providers. Our house is much more comfortable, and it looks like our electricity bill is going to go down significantly as a result. Overall, I am extremely happy with the outcome. The only negative experience I had was communication with the front office - the team was hours late on the first day and the front office kept telling me that they are "really close" or "30 minutes away" multiple times. When they arrived, it turned out that a part was needed from Long Beach and they had to go get it - if the office had simply communicated that to me I would have been much more understanding of the delay. However, the team arrived on time for each subsequent day. They were very flexible with scheduling, cleaned up well after themselves, and we had minimal disruption while they worked. I especially want to highlight how amazing Alex was - if I ever need further work on my HVAC system I will definitely be reaching out to him first. read more

Customer service top notch. These guys have engineering backgrounds and are easygoing, professional, and get the job done.

Our old AC system died and we got 6 different estimates, with a $40 thousand dollar difference! Alex gave us a very reasonable bid/estimate, and their crew did a great job on a difficult install, always on time and professional. We got a new 3 ton and 4 ton and they split the system with auto dampers-no other contractor even suggested that approach which we hope will save significantly on our cooling costs read more

Super professional intake, diagnosis, report, estimate, equipment, and install. Reasonable price and communicative.

Very kind and understanding. I would hire them again. Very prompt and professional. They are located in the city of Glendale. read more

I received advice over the phone the guys were great and explained how to connect my thermostat to my phone.

Excellent work. Dedicated, communicative and reliable! We were on a time crunch and they jumped right in. Highlight recommendable.

I am happy to be this company's 100th review on Yelp! They provided top notch service from start to finish when I needed a dryer repaired. The lady who scheduled my appointment was very nice. The gentleman who came out to repair the dryer vacuumed a lot of lint out of it. I was embarrassed that there had been so much inside but he was nice to say it's like this for a lot of dryers. The dryer needed a new belt, but he didn't have one large enough so he came back the next day with one to finish the job. We wanted to pay him for his time but he said to wait until he finished the job. The dryer works flawlessly now. He recommended that dryers are serviced every two years so we will have these people out again at that time. read more

Our Nest wasn't holding a charge so we called Cold Cloud Mechanical to take a look. Alex checked the nest then took a look at our 2 HVAC units. We wanted to have our units looked at after the fires to make sure they were working properly and didn't have any damage. Alex found a piece that had burned out which was causing the Nest to short out. He also checked our vents and made sure everything else was working properly. Alex was a huge help and was thorough and knowledgeable. He gave us a great price and he was very fast. We would definitely recommend Cold Cloud Mechanical! read more

It cost a little more than I expected, but Alex could not have been more knowledgeable and kind. I will definitely call Cold Cloud mechanical again for my air-conditioning service. read more

Alex (and Lara!) came to the rescue almost immediately after I requested a quote. Our washer broke and it caused a mini flood, in the midst of hurricane Hilary. Our laundry room was a humid mess. Alex came right away, kindly wore booties so his shoes wouldn't track any dirt, and assessed the situation quickly and efficiently. He was communicative, kind, thoughtful, professional and knowledgeable. He even took the time to clean our washer which was kind of gross! He really went above and beyond in the name of service. The price for the fix was way less than the cost of a new washer (which we were afraid we'd have to get) and it works great! Before he left, he ran like a sanitizing cycle of sorts, and once that was done, we put our 13 year old washer back to work! Two big loads, one after the other. And it worked great. Thank you, Alex and Reparo! read more

Alex is so nice, knowledgeable, and fair! After calling about 30 different appliance repair companies for my Sub-Zero fridge, Alex was the only one willing to come out on a Sunday. He quickly diagnosed the problem of my fridge failing to cool and fixed it within an hour. He also mentioned that "Reparo" is a reference to Harry Potter's magic wand and got its name from his daughter. Super nice guy. read more

Cold Cloud Mechanical - All fixed! - Appliances & Repair Near Me - Glendale, California

Once again Reparo to the rescue! Heater went out, came on time, very polite and efficient , very fair priced Highly recommend! read more

Thank you Sergei for fixing a problem that no other HVAC company I tried to hire for the issue could fix. I had been smelling the crawl space from the floor vents and no one else said they could smell it. I was starting to feel like I was crazy or something. He found that some of our ducts were not attached properly and instead of trying to sell me a new duct as others did, he simply attached them and cleaned the evaporator coil. The smell is so much better! In addition, he gave me free advice on how to filter the air better with another location for the filter with pictures and information he texted over later on. Thank you! read more

Alex arrived on time and figured out what the problem was with the mini-split right away. He determined it was the relay on the control board so he replaced it on the spot. All other contractors that replied to my project request on Yelp said I'd have to replace the entire unit for $2k-$4k. Cold Cloud's estimate was $250-$400. Definitely will be my first and likely only call for mini-split and alliance repair going forward! read more

Finally I found a right company to fix all my commercial refrigerators. I found Cold Cloud Mechanical on yelp, saw their amazing 5 star review, could not believe it. I gave it a try and it work out amazing. My technician Alex, he is genius, professional, punctual, responsible and always keeps me updated. After he find the issue, he will send me the estimate with all the description with the appropriate cost and not over charged. Also the payment is very convenient, you can do it online. So you don't have to be there for them and wait for them to get the work done to pay them. Also you can trust their work. No need to keep eye on them. They also will guarantee their work. Highly recommended. read more

My Nest was dead and they came and updated my system and explained every step thoroughly. Alex offered a few different options based on my budget and I'd call them again in a heartbeat! read more

Cold Cloud Mechanical - The fixed my Nest! Amazing service! Friendly and reasonably priced? - Appliances & Repair Near Me - Glendale, California