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    Precise Air Systems

    3.9 (114 reviews)
    Open Open 24 hours

    Services - Precise Air Systems

    HVAC installation or replacement

    HVAC system repair

    HVAC system maintenance

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    Recommended Reviews - Precise Air Systems

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    Avoid this sales person.  He lies and is rude on the phone when you call him out on things he promises you.  Horrible sales person.
    Vincent L.

    My overall experience started off as excellent, then went to poor, and then finished off with excellent. Hence I feel Precise Air deserves 5 stars for being excellent overall. 4 stars: I ordered Precise Air through Costco Services as they are a Costco trusted and approved HVAC company. Their Sales rep, Oscar Villafana came to my home in August 6, 2024 and was extremely nice to me, explained what HVAC was recommended to replace my old and broken HVAC system. I am a people person and suspected he was a typical sales person who was only nice to people in the beginning to get the sales and would disappear after sales occurred and provide no post sales support. However, since Precise Air was partnered and backed by Costco, I decided to move forward even after their prices were quite high and I had other competing and attractive offers from other HVAC companies that worked with Home Depot, Lowes, etc. Oscar had presented me a couple government rebates that I would qualify for and the time frame of when I would receive them as "HE" would submit them for me once the work was completed. Also getting Costco SHOP cards was attractive as well. 0 stars: My HVAC system is set for auto cold/heat based on temperature. After a couple months (on October 19, 2024), when the weather got colder, the system fired up the heat pump and I noticed it was blowing COLD air instead. I then turned off the system to prevent the house from getting even colder. Called Precise Air about the issue. They sent someone a couple days later to inspect and repair. The issue ended up being a default switch on Lennox systems being set to just do COLD air only. This switch was overlooked by the installers and was needed to be flipped so the system could auto blow COLD or HOT air based on the weather. 5 stars: On October 21, 2024, Precise Air technician, Zachary Uhrig, arrived to my home, spent just 15 minutes and knew exactly what the issue was. He quickly fixed it and everything was now working as it was supposed to. I am extremely happy that Zach is so knowledgeable about the hardware. 0 stars: On December 16, 2024, I called up my sales person from Precise Air, Oscar Villafana, to inquire about the $1000 TECH Clean California rebate in which he explained to me "HE" would submit on my behalf (only contractors can submit for this CA rebate) and I would receive it in 3 months. It was now 4 months. He ended up arguing with me claiming that he never said that he would submit anything, then later retracting that statement and saying when he mentions "HE WOULD", he meant the company would do it, not him. He also mentioned that he is "just a sales guy, and not responsible for this" and would not take accountability for anything to help me. He then told me to contact a junior admin in the Precise Air office to track down the status of my rebate, then retracted that statement and said he would ask this junior person to call me. He hung up the phone, called the admin person, called me back and mentioned that the admin person would call me back in a couple minutes because he was now "stuck in a meeting". I stayed on the phone with Oscar for another 5 minutes mentioning to him about how he needs to take accountability for his statements again, and when he didn't accept my suggestion, I told him if this continues, I will have to report this to Costco directly. His response to this was "GO AHEAD, call Costco." I then had nothing else to say and Oscar hung up the phone immediately. 5 stars: The Precise Air admin called me back after 10 min of when my phone call ended with Oscar. I wanted to test the comment of Oscar saying that he was tied up in a meeting and would call me back when he was out of it. He told me that he was not in a meeting but packing up equipment to his car and was off to meet an inspector for a different HVAC job at that time. He was calling me back from his car. Hence this confirmed another lie from Oscar about making up statements and facts again. The admin mentioned he does not know the status of my rebate and would follow up and call me back by the end of the day. The call was short but I could tell he was very junior and nice. NOTE: -- on the morning of December 17, 2024, I then had a conversation with Costco directly about this incident and informed them of all occurrences. Since Oscar told me to call Costco and report this as if he didn't care, I did! 10 stars: Shorting after my call with Costco, I received a callback from Precise Air rebate manager, Narek. This individual is truly a superstar employee! LONG story short, he mentioned he understands my frustration, listened to my explanation patiently, and said he will instruct the company to cut me the rebate check paid out to me personally even though the CA rebate was still pending (which would be paid to Precise Air, not me). He also assured me that I can call them (the office) directly and they will always support me anytime.

    Suzy B.

    We are very thankful and appreciative of the owner and professional staff of Precise Air. Our air conditioning system went out during the week of the heat wave 113 temp. It was awful, but my husband and I contacted Greg at precise air and also they were recommended by Costco too. They took care of the problem the previous air conditioning co. We were with and they had place the wrong unit.

    Josh Torres and his team are some of the best . Clear communication , friendly staff, and excellent work.. I can't Recommend them strongly enough...

    Full shot of the unit, all air tight and clean.

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    27 days ago

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    1 year ago

    Great customer service. Service is fast, and they are reliable. I recommend them, friendly service.

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    Thank you, Kevin! It was a pleasure working with you!

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    4 years ago

    Suggested shock absorbers under condenser unit on the roof to cut down in vibrations and noise

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    Page 1 of 3

    Ask the Community - Precise Air Systems

    Review Highlights - Precise Air Systems

    On the install side, Jeff came in advance to take measurements and was extremely knowledgeable and courteous.

    Mentioned in 15 reviews

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    Precise Air Systems - hvac - Updated May 2026

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