Just One Call was assigned by my home warranty company for a service request on the HVAC. Ed was super courteous and professional and let me know what the issues were. They came to service within the time frame they gave me and the work was done great. Thanks again Ed and Just One Call! read more

My entire experience was so professional from start to finish. Ed came for initial inspection and gave his recommendation, afterwards I spoke with Arthur from the office and he answered all my questions and suggested I upgrade the furnace since it was older than the AC unit stating there would be a cost benefit through AHS. The appointment was quickly set and Ed and another technician arrived right on time and within 5 hours both units were installed and working. I couldn't be more pleased. read more

I'm not sure why there are so many one star reviews for this company. Most of them seem old, so maybe they have changed management. Our insurance company, American home shield sent them out and we couldn't be more pleased with our experience with Just One Call HVAC. From start to finish, everything was absolutely perfect. Arthur, the manager, was exceptionally helpful and patient --he answered all of our questions with clarity and patience, and his attentiveness throughout the process gave us complete confidence in the company. Because our 28 year old ac unit only partially failed, the insurance company was only going to pay to patch the ac condenser. However they recommended a replacement of both ac and furnace given the age. Since we have long term tenants there, we didn't want to take the chance of it failing in the middle of summer AGAIN. The price they gave us was reasonable and the insurance company deducted the cost to replacing the coil so, overall we got a good price on a new HVAC. The technician, Ed, arrived right on time and was equally impressive. He was courteous, efficient, and clearly very knowledgeable. He explained everything thoroughly and completed the job without delay. This level of professionalism and care is rare to find. We highly recommend Just One Call HVAC and will absolutely be using them again in the future. read more

Very happy with my experience. My AC went down during a really hot week and I needed it fixed asap. I called Just One Call and they gave me a same day appointment. I'm very happy with their technician David who showed up on time and diagnosed the problem quickly. My condenser motor was burned out and they had one in the truck. My problem was resolved in a timely manner at a great price. I will give them a call again in the future. read more

Today May 22nd, 2023 2 technicians were sent to my private residence through American Home Shield ABOUT 1PM. These men failed to diagnose my unit, rewired my capacitor incorrectly, did not inspect vents and gave me false information regarding my insurance they stated that if I didn't buy my coolant from them today that my American Home Shield would not cover any future repairs. I had to pay out of pocket to get my ac diagnosed correctly and find out they wired my capacitor incorrectly and never checked the vents or checked the compressor (which is bad). A wast of time without AC FOR MY DISABLED SON. IM EXTREMELY UPSET THAT THIS COMPANY SENDS OUT EMPLOYEES THAT DO THINGS HALF WAY AND MESS UP UNITS ON PURPOSE SO THEY HAVE TO COME BACK OUT TO CHARGE MORE ON TOP OF LYING TO US CONSUMERS. I WOULD LOVE TO HEAR FROM MANAGEMENT AS WELL AS BBB UNHAPPY AHS/JUST ONE CALL CUSTOMER read more

If these crooks are assigned to you by your home warranty, immediately ask for a different vendor. To keep it short, after my experience with them, the home warranty company has informed me that they are launching a complaint against them. My A/C broke so my home warranty sent out these guy. The guy pulls up and blocks my driveway in (I live in a private community with tons of parking). He spends no more than 2 minutes "diagnosing" my unit and then left. I was told he will put in a work order today so that my home warranty can look at the claim. After checking on the status with my home warranty they said they got nothing and they will call them the next day to get an update. Not until 5pm the next day did they send the report to my home warranty. Well guess what, the report was incomplete and said something about the unit being broken for months (which is untrue) and it needing to be entirely replaced!! I got a hold of a manager at my home warranty. They said the report they got makes no sense and there are inconsistencies in it. The manager tried calling Just One Call and of course, they can't get a hold of anybody!!! The manager assigned a different company to come to me and when the other company came, they said the unit had a small issue with the capacitor. Took 25 minutes for them to get approval and fix it and my AC is working good as new now! The home warranty manager followed up with me and informed me that Just One Call is now under internal investigation This company is clearly run by scammers who try to take advantage of people and home warranty companies. They "misdiagnosed read more

Jonathan from "Just one call" just came out to inspect and tune up our A/C unit. Arrived at the designated time A friendly greeting and he went to work. The last folks here, last year, over filled the coolant above 500psi where it should be in the 300 range. Jonathan adjusted the pressure which avoided damaging the compressor. Pretty cool state of the art diagnostic tools pinpoint any problems, when discovered, Jonathan makes the fix. We now have a great new "Nest" thermostat that is amazing. In addition to his professionalism he also scored big, by saying hello to our 19.5 year old dog, she liked him, she can be pretty discerning Anyone that likes dogs is usually a good person! We will be sure to Recommend "Just One Call" to our friends and family read more

Just One Call - New, super efficient "Nest" thermostat! - Heating & Air Conditioning/HVAC Near Me - Glendale, California

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I could give this place a zero star if possible. These guys are crooks and will charge you for things that you don't need. I don't understand how this place still has a 5 star average rating on Yelp. I contacted homeowners warranty regarding my AC blowing hot air, and they contracted these crooks for the repair. They came out and stated that the whole unit needs replacement. Long story short, paid these guys almost $5000 for AC installation and it would dump water through the intake shaft every time it rains. They deny any mistake that was done on their end even though the roofer stated that the AC unit was not installed correctly. I had to hire a second contractor of my own to come out and installed the unit AGAIN! These crooks charged me $400 for "rebuilding a platform on the roof" and it was never done. The water leak caused me to have to replace all the drywall and carpet. Ended up taking these guys to small claims court to get my money back. DO NOT CALL THESE GUYS FOR ANY REASON!! read more

Stay away from this company if you dont want to be screwed. I learned it the hard way and it cost me $1000 on repairs to my AC unit and HVAC for nothing. They kept on coming back and charging for one thing after the other and i eventually put a stop on it when nothing was happening with my cooling system. I ended up replacing the whole HVAC and AC unit with a different provider who knows what they were doing and honest enough to tell me the real issue on my cooling system. Problem solved. I read more

One call starts the frustration. Technicians are incompetent, had air handler replaced and after installing we found leaks from ceiling where they installed. Came once to "look" came back about 7 times in the span of months with various reasons from wrong size filters to bad scheduling and . Probably needs additional repairs and possibly mold. Technicians are usually unprepared and unequipped, no tools/parts, and my installation was ~2yrs ago, they are now running marketing around LADWP program and try bait & switch?!? Simple program paid by tax/city to get them paid with half-assed work. Big mistake having them do anything... Be warned they will oversell and under deliver with poor quality. read more

Had a warranty call. They didn't come to the appointment and never called. We tried calling the office all morning to get an answer but no one picked up the phone. They were unreachable. Don't waste your time. Call someone else. read more

These guys are the worst...they were late to a 4-hour service window...no communication regarding the delay. Then when the technician did show up he said he could not stay because he couldn't find parking...? It's LA... read more

Even though a time window of 4 hours was provided, they did a great job arriving within first hour. Nick (and associate) was super courteous and made sure I had an understanding of parts of my A/C unit that needed to be replaced and the associated cost. When he came back to install the parts the next day, he ensured the A/C was operational in all the rooms and let me know about a warranty on parts if I came across issues! Five star service + communication! read more

Scroll down and see the 252 "not recommended reviews" of this company. Then click on it and you can get a more realistic view of their "service". These guys were sent to our house by our home warranty company, AHS, and did everything to get out of doing the work. They told us they were "ordering parts" and then told AHS it's a plumbing problem. It's an AIR CONDITIONING CONDENSATE LINE so it's an HVAC repair. Today, AHS sent Bear Plumbing to our home. They confirmed that this is an HVAC repair and reported it to AHS. AHS has now assigned a different HVAC company to do the repair because it is a covered item and it's an HVAC repair which Just One Call slithered out of doing. AHS told us they are investigating this company -- Hopefully AHS will drop them as a provider. I do NOT recommend Just One Call AT ALL -- scroll down to see more than 252 other reviewers who had a similar bad experience! read more

We had an appointment on Friday between 8am - 12pm. After 12pm I finally called and they said the tech would arrive around 2pm and that didn't work for our schedule, I had already taken the morning off work. So, they rescheduled to Saturday between 1-5pm. Guess what?! Never showed up, never called. Don't waste your time with this company, so unreliable and inconsiderate with customers time. It isn't hard to make a phone call and communicate that you are late or you need to cancel the appointment to your customers but they just leave you hanging. There's plenty of companies who are run efficiently. read more

Can't say enough positive about using this service. I contacted Just One Call through the LADWP AC Optimization program and have been extremely happy with the results. Greg showed up early and on time, he was very nice and calm, metered even (no pun intended). He worked efficiently and was committed to making my AC work properly which I greatly appreciated, because I like AC. The Nest provided through this program is super clean and easy to use, and I couldn't be happier!! Thanks Greg, thanks Just One Call! read more

Just One Call - Free Nest through LADWP!! - Heating & Air Conditioning/HVAC Near Me - Glendale, California

Garik was super professional and knowledgeable in his trade. He explained the LADWP Optimization program very clearly and checked my HVAC unit so everything was performing optimally then installed the Nest. Would highly recommend his services. He was efficient and reliable, highly recommend him! read more

Woow! What can I say about the service that Just One Call provided to my folks._ First I want to say thank you to ASHOT for being punctual, fast and patient on answering my Dad's questions and checking out the entire system at the house. ASHOT came through the DWP program and was very helpful and had a great attitude. He even helped my Dad to download the NEST app on his phone and thought him how to used it. Thank you ASHOT for helping my parents. I am giving you a five start review for your excellence service. read more

Just One Call - Heating & Air Conditioning/HVAC Near Me - Glendale, California

This company is a total rip-off. They were sent to me through American Home Shield (Who would get a 1-star rating too) Anyway I had two guys show up at my home in a Brand-new Mercedes van with no company logo on it. They were nicely dressed in street clothes (NO Uniforms) No Id's of any kind and I didn't even see any tools. They both went up on my roof and were back at my door in about a half hour. I was told that I had a bad capacitor a Freon leak and completely out of Freon. the repair would be $1600. They didn't leave any paperwork and left. I eventually got a written statement that had no mention of a bad capacitor BUT I still had a leak and no Freon with a$1400 estimate. I contacted another company and had them check it out. AC unit was just out of Freon. New company just refiled the Freon and tested OK. I BELIEVE THESE CROOKS AT JUST ONE CALL JUST EMPTYED MY FREEON AND WERE TRYING TO RIP ME OFF. DO NOT USE JUST ONE CALL FOR ANYTHING THEY ARE A BUNCH OF THIEVES. BTW the other company charged me$700 and Mi totaly happy read more

This company should be called "Just Multiple Calls." Our furnace went out, and our insurance company AHS, sent them. 1st visit -technician was on his cell phone for 20 minutes dealing with a personal car insurance claim. After waiting for him to be done with his phone call, I asked him what the diagnosis was. He said everything was fine and left. (Even though I told him it was the inducer motor because it kept going on and off). 2 days later it went out again, so the insurance company sent JOC back. 2nd visit, it was a technician named Greg. The furnace is in the attic. When he arrived, he tried to say he could not get into the attic. (even though all technicians that came before him, including from his own company, had no issues. Just requires a ladder). After "forcing" him to go to the attic, he got on the phone and was facetiming someone at the company (not speaking english). I asked him what the diagnosis was and he wouldn't say. I explained that we'd been through this already, and I couldn't have him leave without a diagnosis to report to the insurance company. It was simple, the inducer motor and it needed to be replaced). He tried to leave without providing any info, an invoice or diagnosis. I had to chase him to his van. He was on the phone the whole time with someone at the company. Since was taking pictures of his van (as evidence he was there), he finally wrote the diagnosis and said he'd come back to fix it. They never called. After multiple follow ups, they made a bogus claim and said it was a problem with electrical. They knew this would trigger another appointment, but I had to go through the process with the insurance company. The electric company came, and said there was no issue with the electrical and nothing was tripped. They were confused as to why Just One Call made that claim. They also found the furnace was unplugged and a nail had been jammed into the inducer motor. Shady. Once the electric company reported their finding to the insurance company, it was cleared for Just One Call to come back and fix the furnace. Surprise surprise, after several calls, the job got transferred to Global HVAC because Just One Call denied it. (I'm glad they did because Global HVAC ended up being awesome, but Just One Call is shady). I think they make money on bogus visits through the insurance company. They just keep making appointment after appointment. I guess they get paid by visit. I'm not sure if JOC is paying marketing companies for these fake 4 star reviews, but they do not know how to fix furnaces. Global HVAC ended up replacing the inducer motor in under an hour, while these clowns at Just One Call made appointment after appointment. Don't call these guys at all they are frauds read more

Just One Call - bogus claim that there was an electrical short - Heating & Air Conditioning/HVAC Near Me - Glendale, California

Ash and Just One Call did an awesome job.. During the heatwave this past week our AC went out in the middle of the night Friday evening.. during the weekend! I called many repair companies and JOC actually had a REAL answering service that was able to schedule a call in the next 2 days (Monday Morning). As you would expect they were really busy but were able to fit me in. All of the others ones were just "leave a message" (never got a call back until Monday). On Monday, we got a call from Ash in the scheduled window and said he was on his way. He arrived with a mask on and all of his equipment to our unit and was able to diagnose the issue quickly (Blown Capacitor). He went to the truck and got the replacement part (They keep their truck filled with the right parts!). He was in and out of job in under 30 minutes! Ash was very professional and really nice and even showed me what went wrong. He made this an easy choice for next time! read more

Just had Armen repair a leak on our AC unit. Despite it being a hot day he was happy to climb to the roof and we are currently now enjoying an icy afternoon inside our home. Really appreciate that it was done fast as well. Good service and very happy with the results. Was very informative with repair information. Thank you! read more

I have nothing but great things to say about the just one call team. Friendly, timely and professional. Our HVAC went out few days ago in the middle of a heat wave. We had another company come out and give us a very reasonable quote. My wife called David and got an even better quote! Not only that, they told us the previous quote was incorrect with the sizing, so it would cost us even less. I am writing this review as the two workers/brothers are finishing up. Very happy with everything. Highly recommend! read more

Just One Call - New indoor HVAC unit - Heating & Air Conditioning/HVAC Near Me - Glendale, California

Quite possibly the worst experience I've ever had with any company. I wish I never had them come in the first place. 3 issues: 1) they had to make 6 trips to finish a job (replacement of AC condenser, which is a job that normally takes less than a day) 2) they are regularly late (they were late by 5 or more hours on 3 occasions) 3) at the time of the installation the tech told me they accidentally ordered a condenser that is the wrong size but that it would be no problem. It turned out to be such a big problem that the system would freeze up and stop working. I never write negative reviews and am usually fine if things don't go as planned but in my experience there was a pattern of incompetence with this company. read more

I was lucky to meet Ashot who is not only knowledgeable but also very professional. He was punctual and walked me through the entire process with the AC optimization program. He recalibrated my system's freons because he found it was being overworked. I'm loving my new nest. I'm not the most technologically savvy person and Ashot helped me throughout the registration. Ashot even took the time to let me know about all the other programs I could benefit from through DWP. Just One Call helps both commercial and residential properties. I'm already referring Ashot to all of my friends and family! read more

Home warranty company designated them so we have no other choice, schedule was changed several times and left the house dirty. Wouldn't use them if we have a choice. read more

Updating this review, adding two stars. Thanks again to David, the office manager, for calling back to clarify things and be transparent with the process. There was some confusion between JOC and AHS (no big surprise given past history with home warranty companies). The unit installed was an appropriate size for my unit, albeit not the same rating as specified per home warranty coverage. He agreed to reimburse the cost difference between an 100K and 80K BTU furnace unit and mailed out the check promptly. This is good customer service and I appreciate the timely follow-up. I've ran the new furnace a few times since it was installed last week and it is running great. Honestly, its a relief to have this whole process over with and thank you again to the JOC installers and office staff for accommodating all issues promptly. read more

Finally I found a knowledgabel and honest technician. Armen arrived on time, with mask and all necessary tools. He was able to find the problem, explain in details why it stoped functioning, how he will repair it and how much it will cost us. He was so patient and did not rush or avoid answering to all our concerns and questions. In addition he charged us less than his initial estimate. I was misled and disappointed so many times in the past that I stoped trusting inspectors of HVAC. I am very satisfied and with big confidence will use their services in the future. read more

These guys were extremely professional, polite, fast and thorough with the work. Erik and Nick were absolutely one of the nicest servicemen I have encountered in a long time. They wasted no time and fixed the issue right away. They are contracted under one American Home Warranty as well... so if you have that insurance, and live in the Los Angeles area, you should high consider using them for your Heating and Air-conditioning services. Like I said, very stand up people... and their work habit is 2nd to none. From my opinion, you should let them work on your AC/Heating unit if you have issues. read more

It's 100 degrees out in LA and Jonathan went on my roof to service my AC unit. He added freon, filter and installed a new nest thermostat. Very professional and he even helped me set up the app on my phone and explained the features. Great service ! read more

I am finally able to add to my story. In July 2019, I contacted my home warranty company because of a HVAC issue. They sent Just One Call to diagnose and fix the problem. The neighbors below me stated that my HVAC was dripping water into their unit. The technician Jonathan flushed a pipe and that was pretty much it. I was a little skeptical about the service but I had home warranty coverage. While Jonthan was in my unit he left for approximately 30-40 minutes. I thought he left, but he came back about 35 minutes later. With the issue fixed the neighbors wanted reimbursement for their damage which my homeowners insurance declined. In October 2020, I was served small claim documents by my neighbors regarding damage to their unit in the amount of $9,500. I contacted Just One Call in order to speak with Jonathan and they told me he did not work their. Several days later my mother called and they told her he was out on a call. (Red Flag) To make a long story shorter, at the first court hearing the owner of Just One Call was a witness for the plaintiffs. I was In shock because my home warranty company hired them. Why would a company that I paid to diagnose and repair the HVAC in my unit testify against me. I do not even know how they knew the neighbors below my unit. In April 2021 we final had a hearing and the Court ruled in my favor. Lessons learned: Do your homework, read reviews on the BBB, if possible reach out to reviewers and ask questions, watch what your technician is doing and ask questions, video the work being done, take copious notes, etc. This was an extremely difficult review for me because I felt embarrassed for falling for all of this. But I learned a lot from this situation. read more

Garik and Ed have us all set up for the next few years. Answered all our questions and thoroughly explained what they were doing. Excellent!

This place is a piece of work. Greg came out and diagnosed my system and said I needed a high voltage fuse at 150.00 and 2 lbs. He quoted me 190.00 per pound and I declined and stated the fuse was 150.00 because it was high voltage. I purchased the fuse and paid for the service call, which I was told the 75.00 would be Apply towards any repairs. Not only did he not apply the 75.00 towards my repair but I later found out the high voltage fuse he charged me 150. Cost less than 10.00. Moving forward I come home from work today to no air after I paid the 225.00. read more

Just One Call installed our home HVAC system 2 years ago under a special LADPW program and it's doing great. As part of the program, they'll conduct maintenance inspections of the A-C every 2 years for no cost. Today, their technicians, Garik and Ed, came by to service out unit. They were timely, neat, professional, efficient and made sure we understood everything they were doing and why. I recommend Just One Call, and in particular these technicians, very highly. read more

This is a scam company .please be aware of them. They came to replace my HVaC from AHS in summer. They made wait for weeks to replace in peak summer after getting the advance. With the installation of HVAC they broke the condensation pipe on roof and made my ceiling leak and after I called them they didn't fix it calling it a rusting issue even though it's a PVC pipe and need a plumber . They also didn't take the permit from city before starting the work. And charged my credit card without completion Of work without my authorization. After many reminders the took the permit and never requested the final inspection from city. I still have roof damage and not then or AHS has been able to fix the leak and ceiling. read more

I too used this company through the DWP and had an amazing experience! Ashot was early but called to let me know he was on his way, and spent almost an hour here making sure the AC unit and filter was clean and serviced! He was extremely polite and thorough. I was not eligible for the nest thermostat, but was extremely pleased nonetheless. Also the receptionist was very nice and got me an appointment within 24 hours which was great! Really great job :) read more

The service was great! The technician, Armen is very kind and professional!! They come right away when you have any problems. read more

I had a AC problem in my Office,so used Yelp to find someone to fix it,Arsen and Armen was the best,they came right on time,was professional and knowledgeable,after diagnosing the system they offered me to install Nest home AC control system under LADWP program for FREE.... yes for FREE... So They fixed my AC for FREE with the latest technology!!!!! thank you guys!!! read more

This morning, I had the thermostat and filter changed and my A/C serviced. What I expected to take a couple hours took Ashot the tech, less than an hour!! Ashot is a very professional tech. Ashot went over the nest app and showed me how to use it along with answered all my questions. I rathe my overall service and tech 5 STARS! Thank you Ashot! read more

After experiencing letdowns and outright rip offs with other heating & AC contactors....It's my pleasure to give Just One Call my most enthusiastic recommendation. Our system wasn't working properly and Armen and his colleague arrived slightly ahead of schedule, performed the assessment/repair and were consummately professional from the moment I answered the door. They even made suggestions that would ease my future access to changing the filters. I strongly recommend Armen and his team at Just One Call for the full spectrum of home air & heating services!! read more