Very impressed with Mike Holmes and his team at Certified Service. They did an excellent job replacing our old system with a new Carrier unit. Very professional and courteous staff. Gage and Uvaldo were terrific and had us up and running same day. Also very honest and fairly priced. We couldn't be happier! read more

My heater has been broken for about 2 weeks and I've been hesitant to get it fixed because my business will be doing a remodel in 3 months. The technician came out and figured it was an issue with thermostat and not the HVAC unit. I was so relieved since they were able to replace it for a good price. One week later, a DIFFERENT issue came up. I told them the problem and they were able to send a technician that day to fix it no charge. I'm surprised about the few negative reviews because they have been nothing but exceptional to work with, even during COVID! I will definitely be using them for all my air conditioning/heating needs. read more

Our repairman was Sergio and he did a great job! I had called a few places before Certified Services and they were already quoting high prices without even seeing what the problem was. Sergio was honest and the repair was not a costly one. I highly recommend them and would not hesitate to keep them as my regular air repair company. read more

I have used this company for a long time but never again. On a standard maintenance service call I was told the ac unit was at full charge and working capacity when I knew the unit was not cooling in the afternoon. I called a few days later to state that the unit was still not working right On the techs second visit, I was told that he had checked the unit in the morning (on the first visit) but that in the afternoon (when it was hot) the unit will show a low charge. I was without cooling and for 4 days and received a bill for the coolant. In his own words he stated that the unit would show a lower charge when it was hot. I am angry because if he knew this, why would he check the unit when it was cold? Professionals are supposed to know what they are doing and I do not feel I should have been charged for something they missed. read more

I've been a customer for over a decade. Certified installed my current A/C system, including upgrading the duct work, and air handler. Over the years, I've had a service call or two, and the tech came on time. Once, I needed a new circuit breaker, which I'm not entirely sure is the A/C man's responsibility, but he went over to Virgil's, bought the circuit breaker, and replaced it. Been working fine for 5 years. I was recommended to Certified by someone who's been a customer longer than that. read more

Came out to address a broken furnace next day after call (Which happened to be on Veteran's Day of all days) for no extra charge! Extremely clean and courteous service. Quick and Honest. They respect your time and wallet and won't waste any time during their stay. read more

Called and left two messages, no call back. Finally got a woman on the phone and she put me on hold for 15 minutes with no explanation. I called back. She said their scheduling system was down but she would call me when it came up. I said "Thank you!" She said "uh huh" and hung up. She never did call me back. Not the way to gain a potential customer's confidence. I went with Dan Son Air instead and am glad I did. read more

Beware! Very disappointed . Hidden fees...Sergio came out to check on the central A/C unit. Told me I could buy some time with installing a "Booster" for $85. After all was said and done $365.00 was charged. My tenant told me that there was no difference in the cooling. I told Sergio I would like to have an estimate on a new unit. He told me he would tell the company. 2 days later I emailed Mr. Holmes the owner requesting the estimate for a new unit. No response... I also called the recepionist told her I requested an estimate... Hello! I wanted a new unit. Followed up with another phone call 2 days later.. followed up with another email this morning 7/30/19 and a phone call. I guess M. Homes doesn't have time. Too bad I purchased 2 other units from him up to $8000 each. Come to think of it I fell for that $85 "Booster" remedy twice...$$$$ Shame on me for not writing that down. read more

I live out of town and rent my house in Burbank. AC went down and my renter called and I was worried to say the least. Called my realtor and he said this was the company! Called Certified they had a tech out the next day fixed it for 126 bucks!! AWESOME! thanks you! J read more

I don't know how this place stays in business because it seems like a bunch of morns work there. I actually got a recomendation to use them from a big company that builds condos. My husband and I started our own company buying and renovating homes and wanted to put in good central air in all of our places before we sold them. Some girl named Jessie answered. I had to give her my location like 5 times..I thought I was calling some company w an answering service in India because she had no idea where I was located..like down the road, moron. She was not only a moron but rude and unprofessional. I wouldn't let them work on a doll house let alone Any place I'm proud of iand want serviced properly. It says a lot about a company if this is the first point of contact they want a client to have . I give a -5 star rating!! read more

We have used these guys for years and have always had a great prompt and professional experience. I wish they still did residential.

Helpful and courteous. Responded fast and on time. Fixed the problem in short period and we were on our way. It is important to have annual preventative maintenance and quarterly filter changes on your AC units to keep the AC running efficiently and avoid emergency service calls (like your car, you wouldn't skip motor and transmission oil changes for years and expect your car to run properly). However, you can rely on Certified to help you out if you have issues. In summer when all the other people are calling for emergency calls, it is normal for any/all residential contractor to have a delay in responding. read more