We were repeat customers, having bought a car at Cactus Jack's five years earlier which worked out…read morewell for us. This time, we worked with Adrian on purchasing our car. He did a good job of answering our questions, and we were able to get a reduction in the down payment and a $500 price reduction for being a returning customer. However, when the time came to sign the final paperwork, Adrian had to work with another customer, so he sent Bob to complete the paperwork with us. Bob, however, was very pushy and unwilling to answer our questions, sometimes presenting papers to us saying they were about something in particular, when they really were about a couple of other things as well. He seemed annoyed when my wife wanted to check things over in the paperwork to make sure that we knew what we were signing and could agree to it. At first he didn't want to tell us about the hidden GPS system that is put in all their cars in case you are delinquent on your payments. He also implied that people who come in to have things checked out in the first fifteen days could get charged a diagnostic fee and a labor fee if it turned out the mechanics didn't find a problem, saying that some people bring their cars in to be checked out for what he considered to be trivial reasons. So the final paperwork process was by far the worst part of our car-buying experience. Shortly after we bought the car, an issue did come up, and we brought it in to service, and everything went fine. So, once again, we have what seems so far like a good car, and while the car-buying experience there was mostly a good one, I must say that the final paperwork process with Bob was not satisfactory.

I would leave 0 stars if I could! Sure the sales people are very convincing but it's not worth…read morebuying a shitty car from here. They claim all vehicles are inspected and safe for the road but turns out, they only inspect just enough to get it off the lot. Not only are the cars pieces of junk, they opt themselves out every time you try to get the vehicle serviced or have issues. Nonetheless, we got a car from here hoping it would be a good investment only to have the car for 4 months and it catches fire on the I-17. Don't ever buy a car from here or any cactus jacks dealer.

My experience at Hyatt was incredibly good. First, they gave me honest information on the phone…read more Then I showed up and told them which car I was looking at and he got my drivers licence and sent me off with the keys for a test drive within five minutes. There was no pressure at all. I'm the kind of guy who really doesn't like dealer stickers on cars. Before I even started shopping around I decided I'd take the dealer sticker off the car I would buy. After the great service here (and because the sticker has cool flames on it) I'm keeping my sticker. Before coming here I literally went to every Kia dealership in Phoenix, Surprise, Tempe, Avondale, and Scottsdale looking for a car in my price range. In every case they didn't have the quality vehicle I was looking for at the low price I was asking for and they all tried to get me to spend more money and dragged me around the lot making me look at more expensive or lower quality cars. I think I had a pretty average car-shopping experience until I got to Hyatt Car Co. I got back to the dealership and told the salesman what I wanted to pay. He took less than 30 seconds with his calculator and told me what it would be with taxes and fees. We agreed and he started on the paperwork. For comparison, I'd spent 15+ minutes at another dealership just trying to get him to go and calculate what the tax would be and he'd spent 15+ minutes jerking me around. The car I bought was exceptionally clean inside and out and it seemed that all the other cars on the lot were similarly clean. Like I said before, I'd shopped around literally all over town before finding the great deal that I found at Hyatt Car Company. The inventory and the lot are pretty small, so if you're looking for something very specific you might not find it here. If you haven't decided on a type of car yet then this place is definetly worth looking into. The lot used to be an old gas station, and isn't in the best part of town, but both the owner, Mike, and his salesman were very friendly. I understand that they will work to finance you even if your credit isn't that good. I know this review sounds like an advertisement, but this was such a breath of fresh air to deal with actual people after having just dealt with a couple dozen sleazy car salesmen. Note: They are closed on Sunday Edit: I've had the vehicle for over three years now and there have been no significant issues with it. I'm very satisfied with it and I still consider everything in this review to be correct.

I bought my Honda Accord here and it has been my best car. It was $3000 and it had about 100,000…read moremiles on it.

If you are looking to purchase a great vehicle then you should definitely check out Certified…read moreImport Auto! Jess who helped me with the purchase is Super friendly, knowledgeable! I went to look and drive the car before purchasing. Loved it so much, that put money to hold and went back on Sunday to purchase and pick up. I was out the door in less than an hour!! Couldn't be more happier with service and the vehicle!!! Trisha :-)

Easiest car we've ever bought! Everything went smooth and stress-free, And we got a great price!…read more Jess & Eli were awesome to work with. Would definitely buy from them again.

After looking for a specific style of catering van , we happen to take a wrong turn looking for our…read more16th car lot on this day , our faith and prayers put us at this used car dealership for a reason . We found a great pro master GMC van , in great condition and good price , we were greeted by several wonderful people , none of them were pushy or fast talking like most used car places . Lupe the office manager found us the best possible financing , she worked really hard to help us . The owner is very accommodating with our every need , everyone on that staff is 100% wonderful . If you need a used vehicle , I would make this your first stop , it will save you money, time and aggravation at some other car place . Bless this company

I can't say enough good things about this dealership. From the moment I bought my car, they've gone…read moreabove and beyond to take care of everything I've needed quickly, professionally, and without any hassle. I needed a repair and they got my car into the shop and back to me the same day, which is honestly rare these days. Gisselle has been amazing super helpful, friendly, and on top of communication the entire time. Paco has also been great and has taken care of everything I've needed from start to finish. It's clear they genuinely care about their customers and stand behind their vehicles. This is the kind of service that keeps people coming back. If you're looking for a dealership that treats you right and respects your time, this place is it. Truly top-tier service.

I had a wonderful experience buying a car here. They made the purchase exciting, comfortable, and…read moreeasy. They were completely honest about the cars history and I felt an immediate feeling of trust when talking to them. I think it's incredibly important to have a trustworthy and friendly atmosphere when buying cars because it's such a big deal. I would highly recommend going to Carabana for an auto purchase!

This review is for Car Banana as looking for a reliable used car for a few months. Car Banana had…read morean excellent selection of hand picked used cars that make great first cars or provide reliable transportation for commuters. I took to a Fiat 500 convertible but the prices other dealers were asking just didn't make sense. Shane had a car priced beyond fair as he would rather move vehicles in volume and make people happy vs. waste their time negotiating. He was easy to work with and went above and beyond to make sure everything was in order so I could fly in and drive back home safely to California. While I was there we went to lunch and I learned that everyone knows Shane. The restaurant owner had personally purchased 5 cars from him over the years for himself and his family. Relationships matter, so does word of mouth. Shane cares about this and it shows. If you are looking for a used car for yourself or your family or a first car go here. Also, Shane speaks Spanish and is respected by families and individuals who happen to prefer doing business in Spanish too. He finances too. First cars and reliable used transportation go here.

From start to finish the easiest buying experience I have had. I had been looking for a particular…read morecar for several months and this popped up on their website. I made an appointment with Kolten to see the vehicle that day and he was pleasant, professional and no pressure. The vehicle was in near pristine condition and matched the pictures on their website. The car was priced well and there were no extra BS fees added, just a standard processing fee that was lower than most dealers in the industry. Very pleasantly surprised at the whole experience and wouldn't hesitate purchasing another vehicle from the m or recommending their dealership. If you want a nice selection of cars/trucks and "no pressure" sales agents with below market pricing this is your place. Mike in Mesa

Jim's Motors is a gem in a really difficult industry. Most people would rather get a root canal…read morethan purchase a used car. Andy the owner is different. The customer is important to them, you get that right away. I was needing to purchase a sedan as my aging mom couldn't step up into my truck any longer, so I needed a nice car cheap. As it turns out, that's really a specialty of theirs. I bought a beautiful Cadillac XTS that looks like a $60k car and he sold it to me for $11k. Insane deal. I've actually had this car for over a year now and it's as perfect as the day I bought it. His warranties seem different also. Example - I took it in for an oil change. That was part of the warranty package. So are the brake pads...so is the battery. What?! Honestly, try Jim's before going to any other dealer. You'll be glad you did!

I want to give a HUGE THANK YOU to the EchoPark staff for being so attentive, understanding, and…read morehelpful with my situation today regarding my 2019 Honda HR-V. Despite me not being the easiest or nicest person to deal with initially, they went above and beyond. A special shoutout to TRIS, who truly exceeded all expectations. Even though he didn't have to, and I wasn't exactly kind at first, he took the time to listen to my concerns with empathy and care. Although I financed my car late last year, he still helped me immensely by replacing a part on my vehicle instead of just giving me instructions and sending me on my way. Tris demonstrated incredible humility, efficiency, and a genuine desire to help, ensuring the best outcome for everyone. I'm beyond grateful for his patience and support, even after I lost my temper. If you're thinking about shopping at EchoPark Avondale, I highly recommend working with Tris--he's amazing! Thank you so much, Tris, and Happy Holidays! I still owe you some food!

They must not inspect vehicles because after buying a used car, the gas tank wouldn't fill past…read more3/4's. Took it back and they said they found nothing wrong so I have to pick it up and try again instead of them testing the problem. They wouldn't add gas to see the actual problem. Picked it up, took it to a gas station and it did the same thing. I moved it around a little and tried again and gas would flow but there's obviously an issue that they don't care to fix. Go anywhere else but here to buy a car. Also, why so many workers standing around in the lobby but I have to wait hours every time I have to come down there even when I have an appointment after checking in. Ridiculous.

Will not return n call for almost 2 yrs now ...On the contract that I never received it was…read moresupposedly a 2 yr loan all of a sudden it's a 3 yr loan ...and not my signature on the car contract ...my first name and last name was spelled WRONG EVERYTIME .....I know how to spell my name ...never was told my interest .rate not until I was totaled and saw what they say I owed ..... It's ridiculous he charged me wrong tax amounts on 2 vehicles charged me like I purchased 2 vehicles the first vehicle I turned back into him he refused to correct the problems catalytic converter ..he never gave me full credit on the money I gave him and charged me twice for dealer fees plus twice for title,registration of $120 ...My second car didn't even make it home it overheated going from 43rd n camelback to to 67th Ave and Orangewood .....pretty sad....then he sent someone to my house ..to check all fluids ...so the next day I still didn't know what was wrong neither did the mechanic he sent ...well the mechanic put 4qts too much of tranny fluid in the car .......so I wouldn't believe a word the man says ..... Can't even pick up the phone to call me back that's why he left OHIO CHECK THE REVIEWS HE HAS THERE ....1 star only cuz I have to

Had the BEST experience buying my daughter's first car with Sam! He was extremely helpful,…read moreknowledgeable, trustworthy, and kind. His prices are far below Blue Book and we could not have been happier with the service we received! THANK YOU!!!