Overall this location has been okay. But recently 1) The…read moresecurity guard had me leave my bag at the front of the store -- and I am ok with that. But then he went toward to rear of the store and zoned out on his phone --- leaving my bag vulnerable to anyone near the front door. 2) I have a never-used battery. Purchased within the 90-day return period. I tried to return it, with receipt. They said that because I had had it over 30 days, I had to return it to the location from which I had originally bought it. Which is a very inconvenient bus ride away. I've never had a store make me go back to the original location -- in the same city, yet. The Autozone in The Laurel seems to be more professional.

I was on the store 8:30pm and their closing hours are 9 pm, the security guard bock me the entrance…read moreeven that they had to close in 30 minutes, I was on my car for leave and more people arrive to the store and he let them in, I go back and he don't let because he said they are close before they have to, usually the security guards there treat you bad, it's the worst place to go to get parts

The old guy there knows his shtuff, I think his name is Phil. Well, I'm owned by 1963 Lincoln, that…read morelikes to be pampered , occasionally she needs a little TLC . Well the old timer, knew what would make her purr again! Thanks Phil! Fred L.

I came in to get a new battery for my car and asked if someone would be able to help me replace it…read more(O'Reilly's has always helped me when I've needed it in the past). They said that nobody could help, but luckily someone in the parking lot was kind enough to replace it for me. I went back inside to drop off the old battery, and on my way back to the car one of their employees chased me to my car. I didn't realize until I was at my car, and he said 'hey girl, you got a man?'. ARE YOU KIDDING ME? One star because I don't like creepy employees following me to my car after, especially after they just refused to help me.

After installing the fuse, i consulted you tube again to locate where my vehicle's rear brake…read morelights were. My car's owners manual wasn't useful. By looking at the glare of my brake lights reflecting off the windows of an office, i found which brake lights wasn't working. Disassembling the rear brake set, i found #7443 bulb was needed. Seems each socket uses a different bulb. Going to an Ace Hardware store not helpful. they don't carry this bulb. Went to Autozone, found it easily in the light bulb aisle. $9.99 same price as other light bulbs. Checked out relatively easy. store not busy. Probably the area. Front door was boarded up. Was able to change 1 bulb after some heavy pulling. The other bulb still unwilling to come out. Both bulbs had slightly blackish dust within..one appeared to be still working. Will need to find another window to reflect my brake lights to judge whether they are dead...

Thank you for not ordering my part even after I called asking for an ETA on the order twice…read more "We don't have it in stock" 3 days of taking Ubers just for the customer service rep to tell me the store had never processed the order and requested the item. Their competitor had it for me within a few hours. Luck of the Irish I guess. Worst part is when this location closes they will blame the neighborhood when in reality it's the incompetence behind the counter.

I've only bought a couple car batteries from here. Good price. Great service, the guy is nice helps…read moreme get the right battery. I brought my old battery to return after and everything was very smooth. It's hard to park in the lot. Other than that it's pretty nice. A few people I know order parts from them too.

I spoke with someone about a part for my car. I don't know much about cars so I asked them how late…read morethey were opened. They said to come in they would look at it and if they didn't have the part they could order it for me and let me know once it got in. First of all this place is hard to find. They were very nice when I called back for directions because I was lost. When I got there it was a small place and they guy I talked to was very nice. He came looked at my car and said he didn't have it but would order it and give me a call tomorrow to follow up on how long till it came in. Two days later I realized I didn't hear from him. I called in and he said, "oh yeah. It'll be in I'll give you a call once it gets here." I followed up again a few days later and they still didn't have it. If it would've taken this long I would've gone to Auto Zone. It's been months now and they've never called me. Every time I had to call to follow up with them. The guy was really nice the place looked legit and I really wanted to like this place but their customer service outside of directly was horrible.

I really needed help with my license plate and was hoping someone at AutoZone could leave me in the…read moreright direction. My license plate was popping off and I was afraid it was going to fall off on the road. Luckily Andy was on duty and helped me secure the license plate by screwing it in correctly. Apparently I had done it wrong. I really appreciate their fast and friendly service. I definitely would come back if I needed anything else from this autozone.

Very efficient Aliana helped me with the purchase of my wiper blades, came outside & installed them…read more She was professional & pleasant ! I will be returning

I had another 5-star experience at O'Rielly Auto Parts--this time at the San Leandro location. Back…read morein 2018 a man named Glen helped me choose wiper blades at the Castro Valley O'Rielly Auto Parts. I never forgot how cool that was to not only have help finding the correct set, but also getting help installing them too. I happened to be in San Leandro and since a storm is coming in a few days it was high time for new blades. A man named Henry was there to greet me as soon as I walked in the door. He was kind, friendly, and incredibly helpful as he selected new Bosch wiper blades for my Mazda Miata. Turns out Henry trained Glen way back in the day so it makes sense I'd get the same warm, concierge-level care. Since I just had a medical procedure on my right hand, Henry was happy to put the new blades on my car. It was a wonderful experience. The store is clean, well stocked, and in neat order. The parking lot is also big and easy to get in and out of. But the customer service is just top-notch. I am so grateful. Thank you Henry!

If You Wanna Get Robbed, This Is the Spot…read more I genuinely cannot believe this experience. They Took My Money, That's About It I purchased brake pads online, received a confirmation number, an invoice, pickup instructions, and was charged $66.44. The money was removed from my account. I have the receipt. I have the barcode. I have the order number. I even have the return instructions listed at the bottom. Turns out I didn't need the brake pads anymore. No problem, right? I figured I'd simply pick them up and immediately return them. Wrong. When I went to the store, the assistant manager refused to give me the part. He said the order was "processing" and "on hold" and then proceeded to say that we never bought it -- despite me showing the confirmation number, invoice, barcode, and proof that the money was already taken from my bank account. His response? "Yeah, that doesn't mean anything. You need to speak to a store manager." Professional Money Collectors, Amateur Problem Solvers I'm sorry... what? Since when does picking up and returning an item require a STORE MANAGER? What kind of business model makes a basic pickup and return so complicated that management needs to be summoned like we're authorizing a merger? And the best part? It was the ASSISTANT MANAGER giving us a hard time. So let me get this straight: You took my money. You confirmed my order. You sent pickup instructions. But now I can't get the item, and I also can't return it -- unless the store manager personally blesses the transaction? Should I bring the CEO next time? Do y'all need my Social Security number too? Should I file paperwork with the federal government? Get a presidential pardon before I'm allowed to process a refund? At this point we paid for brake pads we weren't allowed to receive and weren't allowed to return. That's not a "processing delay." That's absurd. If an assistant manager cannot handle a basic pickup and return with clear documentation and payment confirmation, that raises serious questions about competency and training. We walked out without the part and without our money. That's not customer service -- that's a circus. Fix your systems. Train your staff. And maybe empower your management to process a simple transaction without requiring an executive summit. Unbelievable. They Took My Money and Told Me It 'Doesn't Mean Anything Man I love getting robbed, I can't wait to shop here again just so I can get my money taken away from me Keep playing with me like I don't come with consequences Y'all testing me like I don't know how to escalate Keep testing me... I promise I'm one inconvenience away from becoming a different person

Definitely better than in Oakland if your looking for affordable Aftermarket parts definitely…read morerecommend this is coming from a Parts Manager and also a former NAP Employee

One of the best in the business work with them on a regular basis and as long as you avoid JR, you…read moreshould get great service and pricing

Easy to find stuff and workers were helpful. I was after lightbulbs and had no clue how to look for…read morethem or anything . That being said I was on my way home with bulbs in 10 minutes and installed them at home in 10 more minutes.

These 5 stars go to dude with the dreads at the front counter handling business, pretty sure he…read moresaid his name is Hernando. My guy was answering 2 simultaneous phone calls while also working the register AND greeting people as the walked in the door, and doing it all with aplomb. He even rolled me up a funnel out of printer paper to pour oil with into my engine later. If I owned a business, this is the type of guy I'd want working for me, or want as a coworker, or a boss, no matter the industry. As they say, I'd give 6 stars if I could!

Levan Group is a good place to get auto parts for your car. Break a tail light, headlight, or some…read moreother part to your car. You can get a replacement part immediately if they have it in stock and they have a large selection of auto parts.

I love this place been shopping there for many many many years I have no complaints or anything…read morenegative to say about this place found very hard to locate parts and accessories there

O' Reilly used to be Kragen. there's a good sized parking lot here…read more post 6 p.m. couple of people in line for service . 2 other people at the counter getting advice on what parts to buy. buys: windshield wipers (20" & 22", 8.99, 9.99) -initially got "rainy days" which were a few $$ cheaper -asked "they're all the same, right?" -cashier: "these will only last a month. anco's will last 2 , 3 times longer" -so i switched, paid a few bucks more. notes: -will i remember if this wipers last 2-3 months? probably not -but i would remember if they last only a month -peace of mind is worth a few bucks.

We came here for a quick pit stop since one of the headlights of the car died on us. We didn't…read morewant a ticket of any sort and forgot insurance papers at home so we stopped by Kragen's along the way. They take forever with their service. They gave us the wrong light bulb and charged us right away, They took forever to give us our return back to exchange for the correct light bulb. The guy had to wait for another guy to do the transaction. You need more informed workers please