It could not be any easier. I called and the next day, while at work in Boston, they came and…read morereplaced my wife's cracked windshield even reattaching the transponder and safety inspection sticker. No hassle. Thank you JN Phillips.

I had a water leak in my truck and could not figure out where it was coming from. I called these…read moreguys up and they were clear, courteous, and very reasonably priced. They found the leak right away and saved me a great deal of frustration. I highly recommend these guys!!

Had them remove tint that came with my car…read more Reasonable price, nice people and easy. If I add tint back or need a wrap, I know where I am going.

Great communication. Great price. Will come for my other cars. The guys are easy to deal with and…read morevery responsive.

Best of all their locations per Yelp and me! Had me come in an hour and a half early before my…read moreappointment time and done in about an hour quick efficient and I can see clearly out of my 2012 Acura...more miles of smiles! 1st time replaced in 7 years A+ to the whole staff!

Thank you Josh you did an amazing job. He was so professional, caring and had a great personality…read more I stood out there the whole session. Its amazing how good Josh is at his job. He's been doing this for over 12 years. Thank you. Everything was done amazing.

Needed the sun roof glass replaced on my vehicle, referred by another glass co. that did my…read morewindshield repair. Excellent communication through all stages of the order and work, after insurance claim was sent to the broker company that American in Danvers works with. Great people in the office, fast and great quality work on the new sun roof glass. Great to support a local business.

Third place I tried for 2 pieces of glass for kitchen cabinets. Their price was 1/4 the quotes I…read morereceived from 2 other glass stores.

Kevin & Tim were super helpful & efficient at this Safelite location…read more I was at the Safelite in Peabody at 4:20pm on Saturday 3/7/26, looking for appointments available online. I went in, and there was no one in the office. As I was leaving, a man came out at approximately 4:25pm and said they were too busy to even look at my car. They didn't look busy, at all, there were no cars in the bay. I saw online that the Beverly location had an appointment at 4:30, so I rushed there and the guys at the Beverly location were more than helpful, even though I was a few minutes late due to being at the Peabody location. They were ready to take it in, easy going, friendly and super helpful. I should have come here first. They said it was no big deal, and took 10 minutes to fix the very tiny crack in my windshield. They made the process very easy. The difference in customer service at the Peabody & Beverly locations is astonishing. If you need any windshield repair in the North Shore, Beverly is far superior to the Peabody location with assistance, customer service, and you'll be in and out in no time! I will add, that it's impossible to get through to ANY Safelite location through their phones with the new AI system. I was able to connect after 4 attempts to a centralized call center, but Safelite as a whole should make it possible for local customers to contact their local locations. I was informed Safelite fired all of their local customer service reps since bringing in the AI phone systems (that aren't helpful), so you're better off going to the location to speak to someone.

I waited a week for my appointment during this snowpocalypse. There was supposed to be a second…read moresnow on Sunday, Feb 1st, so I was a bit worried, but they contacted me literally a dozen times betwen when I scheduled the appointment and Tuesday morning where my appointment was from 8am - 12pm, and I asked about snow and all they ever said was they needed room around the car. Finally at a few minutes before 11 am, the driver called me from a personal cell phone so I almost didn't answer it, and said there's snow on my driveway and because they use sharp tools, etc, he said he wasn't sure he could do the job, but that he would call his manager. He called back five minutes later and said he was going to have his manager call me. After ten minutes, I called the driver back and he said, the manager would call me shortly but he already left for his next job. Epic Fail. I will never use Safelite again and I will use the rest of my life to spreading this story over the internet. I don't have time for this. I will make sure my insurance company knows how I feel about this as well as anyone else that will listen to me.

Excellent customer service 5 support small businesses. This guy is great I needed my windshield…read morethe next day and he showed up early.

Called all of the local auto glass replacement shops with-in 50 miles of 01966 and no one could…read morelocate a replacement passenger rear vent window for my 2006 VW Golf... Rico said that he would try his best and although his supplier missed the first try he had the part the next day,,, no one else was able to help me... Competitive prices... This guy understands what customer service is all about... Don't judge this father and son operation by their humble shop.. they are the real deal!!! Bob Searle Pacific Angler Adventures

Unfortunately a rock hit my old windshield. So my windshield is brand new. Great job and great…read morecustomer service. Thank you

These guys were so easy to work with! I had a niche situation with my windshield that required some…read morebody work, and they were able to facilitate everything from start to finish. My windshield is great and I'm back driving like never before! Highly recommended! No need to look any further!

This is the only glass place you need for glass install .....Really do not waist your time with the…read moreother franchises "Etilefas" after waiting over a month for installation. New Angle was recommended by a mechanic and customer service was exceptionally well to convey as Sally was prompt ,truthful and straight forward. Great communication and ease to make appt quickly done that week. Mike installed was accommodating to jump my battery.. Obvious stayed in business for many years,,,Thank you New Angle Glass

Called on Monday and booked an appt for 9am on Friday to patch my cracked windshield. Called again…read moretoday to confirm the appt. Waited four days to find out that the appt was supposed to be 9am to 11am. Sally at customer service then tells me that she made a mistake and it is supposed to be 11-2. Without being apologetic, rudely yells back. Worst customer experience ever. I do not recommend this company to anyone.

I came in to Safelite AutoGlass in Peabody looking for an appointment on Saturday 3/7/26 at 4:20pm…read more They didn't look busy, so I stopped in to see if they had time to fix a tiny, minor crack in my windshield. I waited to see anyone for about 5 minutes, before I went in to the office and no one was there. I saw in the garage that it was empty. I returned to my car to look for an available appointment online, since it is such a tiny crack, it should be a quick fix, right? A tall man came out and asked what I needed, I said I was looking for an appointment for a tiny crack to be fixed. He said they didn't have any appointments available (even though they closed 40 minutes later), and didn't ask to see what it looked like. Just "too busy," with their empty garage. I think they just wanted to leave early. I don't recommend this location. I had much better luck & customer service in Beverly, and it only took 10 minutes to fix. Also, I called Safelite 4 times before being able to be connected to a centralized call center person, who then tried to connect me to this location 3 times herself. They have no receptionists at any locations, and Safelite should make it possible to contact local locations through one of their phone options.

They are excellent all around great experience! All the…read moreTech were great !! They were all neat and clean super friendly !!