Kevin & Tim were super helpful & efficient at this Safelite location…read more I was at the Safelite in Peabody at 4:20pm on Saturday 3/7/26, looking for appointments available online. I went in, and there was no one in the office. As I was leaving, a man came out at approximately 4:25pm and said they were too busy to even look at my car. They didn't look busy, at all, there were no cars in the bay. I saw online that the Beverly location had an appointment at 4:30, so I rushed there and the guys at the Beverly location were more than helpful, even though I was a few minutes late due to being at the Peabody location. They were ready to take it in, easy going, friendly and super helpful. I should have come here first. They said it was no big deal, and took 10 minutes to fix the very tiny crack in my windshield. They made the process very easy. The difference in customer service at the Peabody & Beverly locations is astonishing. If you need any windshield repair in the North Shore, Beverly is far superior to the Peabody location with assistance, customer service, and you'll be in and out in no time! I will add, that it's impossible to get through to ANY Safelite location through their phones with the new AI system. I was able to connect after 4 attempts to a centralized call center, but Safelite as a whole should make it possible for local customers to contact their local locations. I was informed Safelite fired all of their local customer service reps since bringing in the AI phone systems (that aren't helpful), so you're better off going to the location to speak to someone.

I waited a week for my appointment during this snowpocalypse. There was supposed to be a second…read moresnow on Sunday, Feb 1st, so I was a bit worried, but they contacted me literally a dozen times betwen when I scheduled the appointment and Tuesday morning where my appointment was from 8am - 12pm, and I asked about snow and all they ever said was they needed room around the car. Finally at a few minutes before 11 am, the driver called me from a personal cell phone so I almost didn't answer it, and said there's snow on my driveway and because they use sharp tools, etc, he said he wasn't sure he could do the job, but that he would call his manager. He called back five minutes later and said he was going to have his manager call me. After ten minutes, I called the driver back and he said, the manager would call me shortly but he already left for his next job. Epic Fail. I will never use Safelite again and I will use the rest of my life to spreading this story over the internet. I don't have time for this. I will make sure my insurance company knows how I feel about this as well as anyone else that will listen to me.

Best of all their locations per Yelp and me! Had me come in an hour and a half early before my…read moreappointment time and done in about an hour quick efficient and I can see clearly out of my 2012 Acura...more miles of smiles! 1st time replaced in 7 years A+ to the whole staff!

Thank you Josh you did an amazing job. He was so professional, caring and had a great personality…read more I stood out there the whole session. Its amazing how good Josh is at his job. He's been doing this for over 12 years. Thank you. Everything was done amazing.

It could not be any easier. I called and the next day, while at work in Boston, they came and…read morereplaced my wife's cracked windshield even reattaching the transponder and safety inspection sticker. No hassle. Thank you JN Phillips.

I had a water leak in my truck and could not figure out where it was coming from. I called these…read moreguys up and they were clear, courteous, and very reasonably priced. They found the leak right away and saved me a great deal of frustration. I highly recommend these guys!!

These guys are phenomenal. The price was affordable, the service was quick and the best part they…read morecame to me. I'm unable to take too much time out of work so they drove to my job and fixed it in the parking lot. They did this back in Oct of last year and the reason I'm posting this review now is because I wanted to give my windshield some time under the elements before I gave my final thoughts. Also for reference I have the sensor thing in the front you can see in the busted photo that dark square. They didn't recalibrate it, they only replaced the windshield so that should show in itself how gentle and efficient they were. I haven't had issues at all with my sensors. The windshield itself is still in great condition and KNOCK ON WOOD no chips or damage. I've gone through car washes, being buried in the snow and the heavy rain we've had the past month. The quality of that windshield I would say is 10/10. I would recommend these guys for your window needs!!

I feel compelled to write this review. I will also be trying to post the same review on google…read more Our car was vandalized and we needed a rear window. Unfortunately insurance wouldn't cover a new one so we had to private pay. I called around for prices and availability. Jesus from Empire was the cheapest by far. He had the window in the next day. They were on time and very knowledgeable! Empire Auto Glass was very professional and I would highly recommend them!

Needed the sun roof glass replaced on my vehicle, referred by another glass co. that did my…read morewindshield repair. Excellent communication through all stages of the order and work, after insurance claim was sent to the broker company that American in Danvers works with. Great people in the office, fast and great quality work on the new sun roof glass. Great to support a local business.

Third place I tried for 2 pieces of glass for kitchen cabinets. Their price was 1/4 the quotes I…read morereceived from 2 other glass stores.

Extremely bad customer service. They scheduled me for an 8 AM appointment and I arrived a few…read moreminutes early. TWO HOURS later after sitting there, they informed me the replacement windsheild had not yet arrived. Wouldn't one think that when it was not there in advance of my appointment that they would have had the common decency to inform me as my time is valuable too. This was the second time I had used them but it will be the last. I advise all to look elsewhere.

Second time using this branch (been a long customer of jn, over 15 years). Always professional neat…read moreand clean install. Had them replace my wipers for just under $40 (I have 3 front ones), seemed high but the blades they used were a superior quality fully wrapped with rubber so no ice packing in the frame during winter. Will continue to be my go to glass supplier/installer.

My power moon roof was shattered while I was driving and I needed a quick fix with good quality…read more Payless Auto Glass (Formally known as Patriot) was so quick and put in the OEM glass in about an hour! Thank you so much Eric and team for your care and expertise!

I had a spray on bed liner done on my GMC 2500. The liner came out good. HOWEVER, the service left…read morea lot to be desired. I made an appointment 2 weeks out for a Monday at 8 am. When I dropped my truck off I was told it would be ready between 1 and 2 pm. I am an hour drive away. I showed up at 2: pm. They had not even sprayed my truck yet and the owner wasn't even there. When he returned all he said was, well, with a bit of an attitude, we'll get it done. Then a day or so later I realized that the back up camera was not working on my truck. which is in the tailgate. (they had the tailgate off to spray it) When I called back all they said was well it was working when it left. I checked the wires and found that they broke the camera plug.When I told them that the plug was broken they said well we had a hard time getting it apart. I would never go back here.

Great company to deal with had my windshield replaced in about an hr . couldn't be any happier ,…read morepleasant customer service on the phone no hassle shop. NEED GLASS call Steve he will get the job done.

Done Right reached out, ordered me a new windshield, and replaced my cracked windshield on-site,…read morewith friendly and gracious service. I would definitely call on Done Right again! Love my new windshield :)

I texted at 3pm, he was at my house at 10am the next morning and got it done! As agreed, on-time,…read moreno hidden fees, and at the agreed price. Excellent service I'd sooner deal with them over the big name operators any day that have "techs" with little experience doing this! Thank you

Jim is a true pro. We were able to schedule my windshield replacement and calibration very…read morequickly. He made the process seamless with my insurance company.Clean install and the glass looks great!

Took my Lexus into Big Jim's as I needed minor repairs to my front fender. Upon seeing that the…read morefender clip had been snapped off, Jamie advised that the complete fender would need to be replaced because they were unable to repair the plastic clip. I hesitated but being that Big Jim's was recommended by friends, and had great reviews on Yelp so I decided to have them do the work. I hadn't expected it to be a costly repair but Big Jim's quote was less than Ira Lexus for replacing the fender. I also decided that while my vehicle was in their shop, I had them touch up other areas with minor dents and scratches. their team member, Steve, was kind to give me a ride home after I dropped off my vehicle, who was pleasant and friendly. Jamie had advised they would have my vehicle for up to 3 days so I was pleasantly surprised when Jamie called me just a little more than 24hrs after dropping it off, advising that my car was ready! Steve brought my vehicle to me & I then gave him a ride back to the shop. my car looks absolutely fabulous! They repaired the dents and scratches as I'd requested and the fender looks great! they also washed the exterior, and my car looks like new! From beginning to end my experience with Big Jim's in Beverly was pleasant and in all my interactions with Jamie & his staff I found them to be considerate and professional, and they provided stellar customer service. Thank you to Jamie, Steve & everyone @ Big Jim's Auto Body!

These people are the real deal -- I needed a quick repair to the front of my car after some of it…read moregot bumped off by a snow pile, and the team at Big Jim's generously squeezed me in on a busy day and made sure my car was safe and quickly taken care of. They were kind, professional, efficient, and I felt very comfortable in their competent hands. Can't recommend them enough!