Kevin & Tim were super helpful & efficient at this Safelite location…read more I was at the Safelite in Peabody at 4:20pm on Saturday 3/7/26, looking for appointments available online. I went in, and there was no one in the office. As I was leaving, a man came out at approximately 4:25pm and said they were too busy to even look at my car. They didn't look busy, at all, there were no cars in the bay. I saw online that the Beverly location had an appointment at 4:30, so I rushed there and the guys at the Beverly location were more than helpful, even though I was a few minutes late due to being at the Peabody location. They were ready to take it in, easy going, friendly and super helpful. I should have come here first. They said it was no big deal, and took 10 minutes to fix the very tiny crack in my windshield. They made the process very easy. The difference in customer service at the Peabody & Beverly locations is astonishing. If you need any windshield repair in the North Shore, Beverly is far superior to the Peabody location with assistance, customer service, and you'll be in and out in no time! I will add, that it's impossible to get through to ANY Safelite location through their phones with the new AI system. I was able to connect after 4 attempts to a centralized call center, but Safelite as a whole should make it possible for local customers to contact their local locations. I was informed Safelite fired all of their local customer service reps since bringing in the AI phone systems (that aren't helpful), so you're better off going to the location to speak to someone.

I waited a week for my appointment during this snowpocalypse. There was supposed to be a second…read moresnow on Sunday, Feb 1st, so I was a bit worried, but they contacted me literally a dozen times betwen when I scheduled the appointment and Tuesday morning where my appointment was from 8am - 12pm, and I asked about snow and all they ever said was they needed room around the car. Finally at a few minutes before 11 am, the driver called me from a personal cell phone so I almost didn't answer it, and said there's snow on my driveway and because they use sharp tools, etc, he said he wasn't sure he could do the job, but that he would call his manager. He called back five minutes later and said he was going to have his manager call me. After ten minutes, I called the driver back and he said, the manager would call me shortly but he already left for his next job. Epic Fail. I will never use Safelite again and I will use the rest of my life to spreading this story over the internet. I don't have time for this. I will make sure my insurance company knows how I feel about this as well as anyone else that will listen to me.

Beyond fixing the bent hood and broken headlight, Big Jim's made my car look 10 years newer, over…read moreall!

These people are the real deal -- I needed a quick repair to the front of my car after some of it…read moregot bumped off by a snow pile, and the team at Big Jim's generously squeezed me in on a busy day and made sure my car was safe and quickly taken care of. They were kind, professional, efficient, and I felt very comfortable in their competent hands. Can't recommend them enough!

Extremely good communication, efficient, and flexible with times. High-quality work and very…read morereasonable prices! Could not recommend any more for window tint removal and replacement.

They did a great job with my 2024 Lexus RX 350. They did Full PPF with Ceramic Coating. Daniel was…read morevery very responsive and always kept me updated with time expectation. Will be doing business again for sure. I highly recommend them!

I came in to Safelite AutoGlass in Peabody looking for an appointment on Saturday 3/7/26 at 4:20pm…read more They didn't look busy, so I stopped in to see if they had time to fix a tiny, minor crack in my windshield. I waited to see anyone for about 5 minutes, before I went in to the office and no one was there. I saw in the garage that it was empty. I returned to my car to look for an available appointment online, since it is such a tiny crack, it should be a quick fix, right? A tall man came out and asked what I needed, I said I was looking for an appointment for a tiny crack to be fixed. He said they didn't have any appointments available (even though they closed 40 minutes later), and didn't ask to see what it looked like. Just "too busy," with their empty garage. I think they just wanted to leave early. I don't recommend this location. I had much better luck & customer service in Beverly, and it only took 10 minutes to fix. Also, I called Safelite 4 times before being able to be connected to a centralized call center person, who then tried to connect me to this location 3 times herself. They have no receptionists at any locations, and Safelite should make it possible to contact local locations through one of their phone options.

They are excellent all around great experience! All the…read moreTech were great !! They were all neat and clean super friendly !!

Exceptional service, very professional, clean and very reasonable. I took my BMW M550 there last…read moreweek - Manny & team were outstanding!! I can't believe places like this still exist. Highly recommend for any sports car & luxury vehicle - trust him, he will not disappoint!!

Had some tints done here, great work and customer service, dropped off at the time I was scheduled…read morefor and it was done very quickly and properly. A lot of tint places I've been to I usually always have to go back and have them redo it but this place made it look perfect the first time!

All of the reviews are true!…read more I recently got a tint job and remote car starter for my Honda Accord, and after doing research around this area, this was the only place I even considered going. Mike and his team do THE best work at reasonable prices. The quality is worth every penny. They were highly responsive and communicative, and were able to get me in the shop fairly quickly. They offer a variety of remote car starters based on your needs and budget, and they take the time to talk you through the options they offer, ask questions about your needs and wants to help them understand what to recommend, and answer any remaining questions you have. I have seen their thorough and STELLAR work on interior lighting, audio/bluetooth systems, and high quality window tinting. I look forward to working with them for future upgrades to my car. I'll certainly be returning!! Go here! You won't regret it.

Auto 12v got me in their schedule during the holidays, and they did top-notch work installing a…read moredash cam. Definitely recommend them!

Dennis just installed our custom shower door and enclosure. It is absolutely beautiful. He was…read moreon-time, professional and left Zero mess. The best in the biz.

Dennis and his team installed a 3 panel frameless glass shower door for us and we couldn't be…read morehappier. They were very professional and easy to work with. Reasonably priced compared to other estimates we got. Dennis went above and beyond and got the door handle we wanted even though when we initially showed it to him he didn't think the company he uses had one like it. We were pleasantly surprised when the door was installed. I highly recommend this company.

Ali is the utmost professional! For a Christmas gift I wanted to get some upgrades done to my…read morefiancés '22 KIA Sorento. He wrapped his roof in black and blacked out the emblems on the front and back or the car (KIA, Sorento, AWD). We had never done any upgrades to our cars and Ali made it such an easy and quick experience! He was unbelievably responsive via email setting up our appointment to picking up his car when it was finished. I booked the appointment and was able to get it all done on a Saturday! My fiancé was SO happy and the car looked gorgeous. You can tell Ali takes great pride in his work and is very knowledgeable. I'm sure we'll be back in the future when we want to do something next to our cars and will 100% refer Ali + Galaxy Design to our friends! Thank you Ali!!! :)

Had to come back and give another 5 stars for A1 service!! Got two small parking lot door dings…read more(uggghhh!)... I contacted Ali and he immediately looked at them and patched them up at no charge! Any other person would have convinced me to get the door rewrapped but he was honest and definitely all about taking care of his customers and not just about $$$ !!! A++++! Thank you again Ali!!!