If I could give 0 stars, I would. This has to be one of the most frustrating experiences, and I…read morewould NEVER recommend Safelite to replace a windshield on a car that has a camera that requires calibration after the windshield is replaced. I had a technician come to replace my windshield at my home by their mobile unit. The replacement of the actual windshield was fine, except for the fact that they replaced my windshield with an aftermarket product for a car that is only 8 months old, and I was not notified. The glass tech was not able to calibrate my camera system, which controls all of the safety systems, including adaptive cruise control, etc. I made an appointment for a few days later at their shop for the calibration. I brought my vehicle in for the calibration (2nd attempt), and it took about 45 minutes. Additionally, the person doing it, who I found out later was the shop manager, just drove off in my vehicle for 30 minutes and did not notify me (this is a requirement to ensure all systems are working properly), but it would have been nice to be told. Upon her return, I was told that all systems passed and everything was working properly, even though I questioned a couple of things, and she stood her ground and said everything was working as it should. I left with my vehicle and found out that my front radar system, collision system, adaptive cruise control, etc, were still not functioning properly. I called to let them know my vehicle was not functioning as it should be and told the manager what the issues were. She asked me to bring my vehicle back in the next day to recalibrate (3rd attempt) it. I brought my vehicle in the next day. This time it took over an hour, and she again took my vehicle for a test drive for 45 minutes. Upon her return, she said all systems were functioning properly, and she said she tested them all herself to confirm they were working properly, and she "was able to return systems to their default status and reset everything". Again, I took my vehicle and went for a long ride to test my vehicle. Nothing worked as it did before my windshield replacement. My vehicle did not set a safe distance or provide alerts if I was following too closely, adaptive cruise control wasn't working, and my automatic braking system and alerts were not working properly. This time, I drove back to the shop to let the manager know that the recalibration was not successful and my vehicle was not functioning as it should, and was not set to the manufacturer's specifications. She then argued with me that it passed all systems that were tested by the REMOTE system that calibrates these systems. She got very defensive and basically said it wasn't her problem. I told her that I had an appointment with the dealership, and they would recalibrate it to manufacturer specifications. She said they would not reimburse me for these charges because the calibration was "successful," even though the systems were not functioning according to specifications. Essentially, it was not her problem because, as far as she was concerned, it "passed" their test. The manager at this location does not know how these systems function in vehicles to properly ensure they are working as they should be. And how these systems function from one manufacturer to another. This is not acceptable, since these systems are built into vehicles as an additional layer of security for the operator. Note, I am not saying these we should depend on these systems, but they are for increased safety of the person driving, as well as others. I would never recommend this location or Safelite to do anything to my vehicle, and I am not really sure how they are still open. As a last note, in Massachusetts, you are not required to go to a specific shop for any type of repair that your insurance company is paying for, which includes glass replacement.

I would have gave them five stars but I had to go back in to get my bag the service tech removed…read morefrom my front seat. I'm glad I didn't drive away without noticing. They did a perfect job on replacing and calibration of my windshield and camera. I will make sure the service techs can have easier access next time.

Excellent communication with the owner, Lisa . She handled dealing with my insurance and getting a…read morerental car. Lisa knows what she's doing and never kept me waiting with my question's. My repairs were done in a timely manner and car exterior was washed upon pick up.

A++. Called six different body shops, they were the only one who would entertain my call to fix a…read moresunroof. The crew was courteous and professional, they provided me with a unique repair, and my car was in and out in a day. Would recommend to anyone.

Ocean Glass replaced my car windshield. They replaced a piece of trim incorrectly - the first time…read moreI hit 60 mph, that piece of trim blew off of my car. They are not replacing the missing piece of my car - all I get is delays without them taking any action.

Absolutely the worst customer service experience I've ever had !! Less than one star ! Rude,…read morecondescending, unhelpful, ~ that's how you treat potential customers ? Will be blasting this experience from the rooftops ~ avoid this business .. so many better companies out there ! Called with a question for help with an emergency windshield replacement and he laughed and said maybe if you can break into the warehouse ?! Worst customer service experience!

Scheduled a windshield replacement 4 days ago. They gave me a 5 hour window between 12-5pm for…read morearrival. I get a call at 1:20 saying that because its raining they cannot do the install. It started raining at 6am. They should either cancel ahead of time or be setup to arrive with a canopy if the job requires a completely dry day. I offered to put the car under a tree, and the tech said nah. He just didn't feel like doing his job in the elements. Don't offer the service if you cannot deliver. If you know the starts out inclement do not wait until afternoon to make the call to say I cant do it, and then when I complain come back with BS like I'm sorry you feel that way. Another big business that could care less about customer service because they are too busy to care. I will never use Safelite. Typical corporate response Never doing business with Safelite

I have never dealt with a company so disorganized and dismissive in my life. Safelite had me…read morewaiting literally all day for an appointment, with zero communication. After four hours of waiting, I finally called them, only to find out they had canceled my appointment without telling me. No text, no call, nothing. So now I'm sitting here with a cracked windshield that could've been fixed today, and they tell me I have to come in instead. The lack of professionalism is unbelievable. To make matters worse, the representative I spoke with, Kathy (978-313-1039) , was condescending, unhelpful, and made it very clear she did not care whatsoever about the inconvenience their screw-up caused. Not an apology, not an ounce of accountability, just attitude. Safelite wasted my time, gave me no updates, canceled without notice, and then added insult to injury with lousy customer service. I will never use this company again and wouldn't recommend them to anyone unless they enjoy being ignored, inconvenienced, and spoken to like a burden.