Brought in a Tesla Model 3 with a cracked windshield. They installed it nicely, and it looks great. However they are very slow with the appointments. This is partly due to the Tesla's windshield being in low production, but took me multiple calls and a month to remind JN Phillps. Overall, I am still satisfied as they are nearby, and reasonably priced. I personally had to pay out-of-pocket. The Windshield directly from Tesla was $550, JN Phillips charged $300 on top. Totaling $850. read more

Good glass shop. They totally take their time when you bring be car to them. Shooting the shit etc. If they come to you they repair it pretty quick. When you come into location they seem to take their time. did a good job replacing my window until a week later another rock hits it and cracks it again. Went back and they repaired it but still doesn't look perfect. If you're in a rush. Make sure to have them come to you. read more

This is a two fold review from two experiences with this location. My first time using JNP, a couple years ago, I needed a repair done at home after a major crack that made my car undrivable. They came to my house the same day, did a perfect job, and left my car looking just as it should with no mess despite my previous spiderwebbed glass. The really nice part of it all was the woman at the location who walked me through scheduling it, though. She really went above and beyond. I was paying out of pocket and she quoted me for my windshield, scheduled the appointment, and then we hung up. About ten minutes later she called me back to tell me that she had called the glass manufacturer to find out if there was a cheaper option without a particular element on it since my car might have accommodated either and there was. She asked me if that would help me out if I wanted that option instead and saved me close to $150. I loved that she took the time to do that and to make it happen! It's worth noting that prior to calling JNP I had called several other glass repair companies in the area and ALL of them quoted me more than her initial quote and several of them would not come to my house to do the repair. So this was just the icing on the cake. I just used them again, and since it's been a few years I was curious to see how the experience would be now. It was just as great! They fit me in right away first thing in the morning at their shop since it was pouring rain that day, my car was done and ready to go by 1030am. She submitted the insurance claim, I didn't have to call anyone or dig out any account numbers. Fantastic, easy experience the second time around too. read more

We had to fix up a crack in our windshield. Luckily the process was painless. It started with a call to our auto insurance company to report the crack. The insurance company said we were covered and provided a list of auto glass repairers. When we told them which repairer we wanted to work with, the insurance company called the repairer for us. In the next step of the process, I decided to bring my van into the JNP's premises. I didn't want them repairing the windshield in the freezing temperatures. JNP was easy to work with. They took care of all the paperwork including billing my insurance. I was in and out in about 1.5 hours. JNP delivered on a good repair without any issues. read more

I really don't want to be a fan as I don't want to come here that often ;) Any way, I was here to fix a small crack on my front windshield. It was a hot day and I got here 15 minutes before my appointment (3:30pm). The young man took my car in since there wasn't a waiting line. Last year, I had an in-home service with Safelite which took about an hour for 2 cracks, so I imaged it will be at least half hour, so I start to play my card game on iphone. After just a couple of games they already finished the job and it wasn't even 3:30 yet. The crack was fixed nicely so job well done in a timely fashion as well. read more

GREAT service. Made an appt on Friday afternoon and was given a time slot between 8 and noon on Saturday. The tech called me at 8:50 to say he was on his way, and showed up at 9. It's not quite 10, and he's done. He was thorough, explained what he was doing and why, and cleaned up the car and all of the trash before he left. And Ryan was very personable, as well. Everything from making the appt on the phone to the tech visit today was a pleasure. I highly recommend these folks! read more

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Terrible experience here. I set up an 8-12 appointment for them to change my cracked windshield. They called me at 8 AM and said I had to drive in to the shop if they were going to do it. I drove there. They had the wrong windshield for my car but put it on any way seeing as it "would still fit". They asked if I had a snow brush which i pointed out to the one in my passenger side. After an hour wait they were finished. That night we had another snowfall so in the morning when I went to grab the snowbrush I've had for years, it was gone. I called them and they told me a customer probably walked out with it. Terrible experience here. I DO NOT RECOMMEND COMING HERE. read more

Three weeks, still no windscreen, they keep loosing my account. Something is not right there. Going somewhere else.

If I could give this company a review I would give them negative 5 stars. Everyone who works at this location is very rude number 1. They have no customer service skills. Number 2 I had these very rude and ignorant people come out to my vehicle to put in my windshield when the man took off my windshield he realized it was to rusted to take off the vehicle but continued to remove the seal anyway. I was at work when this happened. This is where it gets interesting. I go outside to see my windshield that is now more smashed than it was before is taped down to my vehicle where the man who took it off shows me the rusted part he has taken off my vehicle. I stayed calm and I said ok what has to be done this man tells me I am responsible for taking care of the welding issue that he tore off my car and I have to get my vehicle towed to my house not sure if this is legal but I said ok I will have someone take a look at it. I take the car to my mechanic to get the part he said was a 6-8in section welded on my vehicle now we're looking at what he did and the section is pretty much the bottom of the pinch weld way bigger than a 6-8in section but it was salvageable my mechanic told me that this is not a safety issue really that if he were to do that it would cost way more money to weld everything than the car is worth just to basically make it so my windshield does not whistle. I do not plan on having this car much longer it is an 01 I just need to get an inspection sticker. Now I have them comeback and I was at work again and I come outside my entire windshield has an orange tape around the perimeter and a wrap on the windshield I'm thinking ok cool they put it in. Guess what sike! No windshield I call them back and explain the situation that this is not a hazard and I do not care about the sound I understand that's not their quality it just needs to be put in because in reality the real hazard hear is driving around with a taped windshield after being told that it is not supposed to be driven but people have to get to work and I gotta do what I gotta do to make a living it has been 3 weeks no windshield and a whole lot of rude phone calls I am fed up taking my business elsewhere have fun paying for the bmw glass a$$hol3s!. Oh and they also refuse to answer calls when THEY screw up. read more

JN Phillips Auto Glass - Orange taped windshield. Didn't get pictures of the first box tape job they did.! - Auto Glass Services Near Me - Chelmsford, Massachusetts

I had a crack on my new 2018 Camry and got in contact with one the technicians from this company named Danilo. He was driving one of the trucks and I needed a windshield replacement, so one thing led to the other and he started the process with my insurance company. He was very professional and took care of everything. I had to drop off my car for the service because it needed calibration and Danilo was actually the one who worked on my car! Overall great experience and very convenient! They even got me my factory windshield for the replacement! I will recommend this company to everyone I know for future glass needs. Thanks Danilo and Co! read more

They worked with me on scheduling and were completed before he estimated time. The only mistake made was the improper adhesion of the receiver that was on my windshield. It fell down once I drove my truck home. As a credit to the company, they came by the next day to immediately fix the issue. read more

I had my windshield repaired/replaced by them 3 times so far and every time has been a positive experience! Customer service has been good, they arrive on time (and they call 10-15 minutes before they get to you), they are always very polite, and they get the job done. No complaints. read more

I had to have my windshield looked at because after it was replaced there was a lot of noise inside the car. I took it to the drum Hill location and they were absolutely amazing. Ryan replaced my windshield and the customer service was awesome. The area was nice and clean! I definitely recommend it for all your auto glass needs! read more

My rear view mirror fell off my windshield due to summer heat and likely poor adhesive used by whomever replaced the windshield before I got the car. I called and the receptionist said to just swing by that afternoon since a tech would be there working another job. After explaining my situation to the friendly tech he ran out to my car with some adhesive and popped my mirror right back on. The best part? He didn't charge me! JN Phillips has certainly earned future business from me. read more

Update: I am increasing my rating to five stars despite the fact that my windshield replacement turned out to have been done incorrectly! The staff at the Chelmsford location were not at fault and fixed the problem for free with no hassle. In my previous review I stated that the Chelmsford office was very easy to deal with but the local tech from the Chelsea shop was not quite up to par. Well, it turns out he installed the new windshield poorly, leaving a noticeable gap between the glass and my car! I saw it the same day and called the Chelmsford office. They were very accommodating, fit me in the next day for an appointment, and handled the problem efficiently. The windshield and the seal around it seal are still in good condition after several months. Thanks to the Chelmsford staff for fixing the mistake made by the other shop. read more

Very unhappy. Tried JN Phillips to avoid issues experienced with another widely known installer. Opted for in shop rather than on site service. Car dropped off at 9AM...ready for pickup at 2PM. Not called until 4:30 and at that time I got to walk a half mile in the rain. Took car and drove home. Inspection revealed black sealer all over passenger rear view mirror ( this is a white car so it should have been obvious). In addition, hand prints all over interior rook, footprints and more sealer on interior sill. From drivers side window appears to distort towards passenger side. JN Phillips did send a good technician to my wife's office and he promptly cleaned everything. He suspected the windshield may be defective. My wife then noticed that the washer fluid dispenser not working. We took to the dealer and they reported that the technician did not disconnect ( nor reconnect ) the mechanism correctly. Because of the Acura design, the fender had to dropped to access the problem. This was done at substantial cost for which we will be pursuing reimbursement aggressively. Will have to invest more time to address these problems. We feel as the Chelmsford site completely disrespected our property...never again. read more

Set a four hour appointment window, which is cable company level service to begin with, and they failed to show without any notification of any sort during that four hours. read more

Failed to show up for an appointment confirmed in writing. When I called to find out where they were, they claimed they had tried to reach me for more information to set up the insurance claim and since they hadn't reached me they couldn't come. no attempt was made to tell me this before the appointment so i had sat around the house for 4 hours for nothing. They admitted they hadn't tried to reach me until a day before the service was supposed to take place even though the appointment was made two weeks in advance. They never left a message so I had no idea they were trying to reach me. What a mess. I will try some other place that knows how to use the marvel that is voicemail. read more

i got there on time for my appt 10 am was told it would take 1hour and a half fine i leave come back 1hour later sit to wait all i can hear is the personal conversation of the desk person and that someone did not check the count on parts this morning at 1150am i ask how much longer iam told it just needs set time just a few more minutes ok then i find out they dont have the windshield in the building so i wait another hour piss off if you lie and get caught your service is not good then they take off my brand new good wipers and i have to go back to get them not happy i would not use them again read more