1. Westford Glass

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Westford, MA

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Westford Glass

5.0 (5 reviews)
Closed • Closed

Services - Westford Glass

Auto mirror repair

Auto mirror replacement

Auto window repair

Westford Glass Photos

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Safelite

Safelite

(67 reviews)

Had a badly cracked windshield. My insurance got me a same day appointment at this location at 3pm…read more I show up at 2:30 to a gentleman (middle aged bald guy) that gives me an exasperated sigh and a shake of the head as he checks me in, like I'm the last thing he wants to see. Not the best first impression I'm led to a waiting room, asked for my keys, and not asked any questions. I'm assuming they have all the info I gave to my insurance. After about an hour, the techbician Juan calls me over and goes over the work. I got an OEM windshield, which was cleaned and they vacuumed the interior. AND they transferred over my registration stickers. AAAAND they gave me that special velcro for my EZ Pass! And he also saved my dash camera mount! Juan is the reason for my positive experience at Safelite, not so much the office staff. If not for him, this would be a 1 star review.

Scheduled a windshield replacement 4 days ago. They gave me a 5 hour window between 12-5pm for…read morearrival. I get a call at 1:20 saying that because its raining they cannot do the install. It started raining at 6am. They should either cancel ahead of time or be setup to arrive with a canopy if the job requires a completely dry day. I offered to put the car under a tree, and the tech said nah. He just didn't feel like doing his job in the elements. Don't offer the service if you cannot deliver. If you know the starts out inclement do not wait until afternoon to make the call to say I cant do it, and then when I complain come back with BS like I'm sorry you feel that way. Another big business that could care less about customer service because they are too busy to care. I will never use Safelite. Typical corporate response Never doing business with Safelite

Valet Pro Detail

Valet Pro Detail

(18 reviews)

Amazing job on my truck! They went above and beyond, even removing scratches I never expected could…read morecome out. My truck looks incredible! Highly recommend--great work and attention to detail!

AVOID VALLEY PRO DETAIL AT ALL COSTS -- DISHONEST, UNPROFESSIONAL, AND ZERO ACCOUNTABILITY…read more I would give zero if I could. I cannot emphasize enough how absolutely appalling my experience with Valley Pro Detail has been. I entrusted them with my brand-new Porsche 911 (992.2), expecting the level of professionalism, care, and attention to detail that any reputable detailing business should provide. Instead, they destroyed the paint protection film (PPF) on my vehicle and then demonstrated a complete lack of accountability. As frustrating as the damage itself was, what happened afterward was even worse. When confronted about the damage, they told us they would replace the PPF and make things right. That assurance turned out to be meaningless. Rather than honoring their commitment, they simply stopped communicating with us. They ghosted us. No resolution, no follow-through, and no accountability for the damage they caused. It is one thing for a business to make a mistake. Mistakes happen. But the true measure of a company's integrity is how it responds when something goes wrong. In my experience, Valley Pro Detail failed that test spectacularly. What makes this experience particularly infuriating is that we gave them the opportunity to do the right thing. We weren't asking for anything unreasonable. We simply expected them to honor their own promise to repair the damage they caused to a brand-new, expensive vehicle. Instead, we were left with damaged PPF, an unfulfilled promise, and a business that apparently believes ignoring its customers is an acceptable way to handle its mistakes. If this is how they treat a customer who entrusts them with a brand-new Porsche, I would seriously question whether they deserve anyone's trust with their vehicle. My advice: TAKE YOUR VEHICLE SOMEWHERE ELSE. There are plenty of detailing professionals who take pride in their work, stand behind their services, and understand the meaning of customer service and accountability. Valley Pro Detail has earned every bit of this one-star review. I would never trust them with another vehicle, and I strongly encourage others to think twice before doing so. AVOID. AVOID. AVOID.

Westford Glass - glassandmirrors - Updated October 2026

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