I called to ask about cost of OEM glass repair and camera calibration-- to my surprise they spoke…read morewith the tech and advised I should first try making sure the windshield is fully defrosted/defogged as that is the most common issue for my car/model! A no-cost solution as first recommendation? 5 stars for integrity.

Fantastic, prompt service and very professional - would absolutely recommend to anyone needing auto…read moreglass services.

These guys are FABULOUS! From Tammy who patiently talked me down after my new-to-me car had a HUGE…read morecrack in the windshield , to Anthony who came to my home, these folks are consummate professionals! Another came out, right on time, and told me that because it was raining, the seal wouldn't set properly... we agreed he'd call in an hour and IF the rain had stopped, he'd come back... 45 min later he called to say he was in his way! In the 2 hour window of " dry weather", Anthony replaced the windshield, restored all my various stickers/EZ Pass, and had completely cleaned up and gone by the time I got home.... There's no one else I'd trust with replacement of my auto glass! Thanks Anthony, and Tammy- and kudos to JN Philips for hiring such wonderful staff!!

JN assessed my cracked windshield, gave an estimate and offered to replace it on the spot, plus…read morehandle the insurance paperwork. When complete, they returned the vehicle cleaner than before and with all the stickers expertly transplanted.

NEVER SHOWED. NEVER CALLED. I called the company at 2pm to…read moreconfirm again. I was told 'yes. They will be there by 5pm and will call you 30 minutes before they come.' A BIG FAT LIE

They did $2,000 debate to my car they refuse to raid responsibility for even though I have video…read moreevidence. I filled out a warranty. I sent pictures and videos. I got estimates. I fed everything they asked. They put tools on my hood and roof. It rolls down my hood. I had to have them come 3 times to repair the windshield. Do not use!!!!. This is the North Andover shop.

We got a rock in the windshield for our VW ID.4 driving down I-93, and it was clearly going to be…read moretoo big to repair. I've read online that it can be hard to get the replacement windshield for this vehicle, or that you end up having to go to the dealer to do the work. But my insurance company made it two clicks to get an appointment a few days later at Safelite and I figured that I might as well try it before having to go to the dealer and submitting paperwork for a reimbursement. When we showed up at around 9am a few days later, they had the replacement glass and the tech working on it (Nevin) not only had it ready in a few hours (complete with calibration), but even managed to move the inspection sticker from the old windshield to the new windshield. It was honestly painless, which seems like it's always never the case when it comes to car stuff these days.

I can count on one finger how many online ratings I have given in my life. I'm not one to complain;…read morehowever, this Safelite location in Wakefield is horrible. If I could give a 1/2 star rating I would. They rescheduled my appointment 5 times over two months, each time for different reasons. Finally got the windshield installed and the calibration isn't correct and keeps blinking on my dash. Got two wipers with the install and one of them just flew off the windshield yesterday while driving.

Had them remove tint that came with my car…read more Reasonable price, nice people and easy. If I add tint back or need a wrap, I know where I am going.

Great communication. Great price. Will come for my other cars. The guys are easy to deal with and…read morevery responsive.

Benny of Dad's does good work. I had him replace a window pane. Work was done well, on time, and as…read morequoted. I would call him again!

I only gave them one star because the app made me choose a star. Otherwise, they'd get nothing…read more Made an appointment online to get my cars windshield replaced. Received a confirmation for Monday after between 12-5. At 3:30, I checked my confirmation online because it had been getting late. Surprisingly, the company changed my appointment to Wednesday...WITHOUT CONTACTING ME TO CONFIRM. When I called the woman I spoke with kept trying to call the different departments to figure out why it was changed but she "just didn't have an answer for me". She asked if they could do it Wednesday. Sorry JN, people gotta work and I've already lost a half a days pay for YOUR ERROR. All set with this company. Changes your appointments at their discretion and they don't let you know at all. Way to run a business!

Tried calling JNP to replace my windshield for the second time in about eight months (I log a lot…read moreof highway miles). After ten minutes on hold I called someone else, and I am very glad I did. The hold time is not the problem though, that's just me being impatient. The problem was when the new guy replaced my glass, he pointed out what a crappy job JNP did a few months earlier. They didn't seal it properly which allowed rust to form on the inside, they scratched my paint, and they used lesser quality glass. He explained to me that their business model is based on cheap labor working quickly and how long the average person owns a car vs how long before the problems in their shoddy repair work becomes apparent. Avoid.

Came here solely because of their reputation and was not disappointed. I chose the highest option…read moreon all side windows plus rear windshield and waited in the lobby for installation. Took about an hour which, in my experience, is quick. If any issues arise during the drying/curing process I will update this review. If it never gets updated then it came out perfect.

I have been a loyal customer for 30 years. They do an amazing job and very fair pricing. Staff is…read moreexcellent to work with and take pride in their work