JNP Tech replaced the broken windshield, but he forgot to reconnect the washer hose - leaving me with no washer in the middle of winter! I called to ask them to fix it and they wanted me to bring car in the following week. After explaining it was a safety issue and needed to get done immediately, they reluctantly agreed to send someone out.
An hour before the second tech arrived, a person calls and demanded that I pay the $100 deductable before the tech arrives! (btw - I had not been asked for, or billed for, the money prior to this.) I replied that I would gladly pay the bill once the job was done correctly. The woman then got pretty rude, and said that I was being unreasonable!
I told her that it wasn't right for them to hold me hostage for the deductable when the work done was defective, and that I would give the technician a credit card right after he fixed my washer. She then told me that I "was giving her a bad impression that I would even pay for the job at all" - seriously!
The tech came, fixed the problem, and I gave him the credit card info.
Seriously - I don't care how nice a job the windshield was, I didn't expect the extra large helping of rude verbal abuse over a lousy hundred bucks.
I wouldn't do business here again - EVER. read more